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by Lfrailey173
Tue Aug 20, 2019 11:58 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Aloha! We received a PayPal payment last night from a customer and her order never generated in the console, still is showing as an abandoned cart. Buyer 35436 has abandoned cart for $41.80 PayPal Transaction ID: 9N8635116Y8725841 Can you please push this through to generate the order so we can ship...
by Lfrailey173
Fri Aug 02, 2019 7:21 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Great!

This transaction is still not showing as an order, the other 3 are showing up now.....can you please check the one copied below?
buyer 16163
received payment for $26.80
PayPal Transaction ID 9GK22011TC952891A
has abandoned cart for $26.80
by Lfrailey173
Fri Aug 02, 2019 12:27 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Aloha! Three more transactions have come through since you updated our notify_url and the orders are still not generating. I checked the IPN history page and the Message ID is now showing that the correct notification url is being sent to https://www.realnoni.com/listener/paypal-ipn.php but the cons...
by Lfrailey173
Thu Aug 01, 2019 1:16 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

In addition to the two from yesterday afternoon here are two more from this morning: buyer 25572 received payment for $24.80 PayPal Transaction ID: 62E71666V1897325K has abandoned cart for $24.80 buyer 35251 received payment for $38.80 PayPal Transaction ID: 468446050T869992M has abandoned cart for ...
by Lfrailey173
Wed Jul 31, 2019 6:13 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Also here are two more transaction payments we received that need to be pushed to the console: buyer 35244 received payment $26.80 PayPal Transaction ID 4NU66063NN695421J has abandoned cart for $26.80 buyer 35150 received payment for $38.30 PayPal Transaction ID 9MF74729HU6748214 has abandoned cart ...
by Lfrailey173
Wed Jul 31, 2019 6:02 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Just received this message back from PayPal merchant tech support: I understand this is a frustrating situation. I see that in your account, the IPN is set to https://www.realnoni.com/listener/paypal-ipn.php. The IPN's going to http://www.realnoni.com/listener/paypal-ipn.php without the s would most...
by Lfrailey173
Wed Jul 31, 2019 2:02 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Submitted a case ticket with PayPal yesterday...still have not head back to them. Just called their support team and spoke to someone on level 1 for a status update on when we might hear back...the ticket is in the queue and is under "further review".... In the meantime 4 more order paymen...
by Lfrailey173
Tue Jul 30, 2019 9:16 pm
Forum: Help / How to use AllProWebTools
Topic: How to edit web page verbiage?
Replies: 2
Views: 57

Re: How to edit web page verbiage?

Thank you I have access now! :)
by Lfrailey173
Tue Jul 30, 2019 2:53 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

We are having issues with PayPal orders not generating in the AllProWebTools console this morning. We received two emails from PayPal of payment confirmations however no such order is showing in our console: Buyer 34476 has abandoned cart for $41.80 (matches PayPal payment received, strange thing is...
by Lfrailey173
Mon Jul 29, 2019 9:02 pm
Forum: Help / How to use AllProWebTools
Topic: How to edit web page verbiage?
Replies: 2
Views: 57

How to edit web page verbiage?

Aloha! I am trying to edit some of the verbiage on one of our webpages and when I go to the edit icon in website>my webpages..... I'm getting a screen that displays "You do not have access to view this screen, ask Steve Frailey to add this WebTool to your account. {DMK219}333[1]" What WebT...
by Lfrailey173
Fri Jul 12, 2019 3:49 pm
Forum: Report a Bug
Topic: Emails not delivering
Replies: 1
Views: 86

Emails not delivering

Aloha! We recently seen an increase in email addresses getting the red x mark on a customer's profile. The customer then calls asking why they never received an email confirmation of an order, or shipping or the request for their password. We confirm their email and the one we have been sending to i...
by Lfrailey173
Fri Jul 12, 2019 11:58 am
Forum: Help / How to use AllProWebTools
Topic: How can a customer check their autoship order?
Replies: 2
Views: 98

How can a customer check their autoship order?

Aloha! Where in the "my account" info can a customer look to see what items they have on their autoship and find out the next date of then the order is scheduled to ship? Specifically buyer 32850.....I logged in as buyer to see what she can see and her order history does not note that she ...
by Lfrailey173
Tue Jul 09, 2019 2:52 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

thank you! We just need to get the invoice for order 45791 to reflect the shipping charge in the total. The payment received was for $466.70 but the invoice shows a total of $409.60...which is just for the product and we need to order total to also reflect the $57.10 with total of $466.70 Order 4579...
by Lfrailey173
Mon Jul 08, 2019 1:05 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

Just got off the phone with PayPal customer service...they double checked and ran through all the settings on their end and also checked that our IPN is enabled to receive messages. We are receiving the IPN messages to our email (including the two that are missing from our AllPro console) and in our...
by Lfrailey173
Mon Jul 08, 2019 12:20 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

aloha! When I click the "update" next to "Instant payment notifications" I just get a screen that shows that IPN is enabled. There is no error page showing. We are not having issues with the payments processing and us receiving them in PayPal. The transaction is processing and th...
by Lfrailey173
Fri Jul 05, 2019 12:15 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 23
Views: 421

Re: PayPal order never generated, payment was processed

We had this happen again this morning......buyer 34702 placed an order and paid with PayPal. We received the PayPal email notification and I have been checking the notifications verses the orders showing in the console since the last issue Paypal order issue number 2.jpg and found that this one is n...
by Lfrailey173
Mon Jul 01, 2019 8:20 pm
Forum: Help / How to use AllProWebTools
Topic: Billing Name and Address in shopping cart
Replies: 1
Views: 101

Billing Name and Address in shopping cart

Aloha! It's been brought to our attention from a number of customers recently that our shopping cart does not allow for a billing and shipping name and address to be input/displayed on an order in our online shopping cart.... the cart just allows one address to be displayed. More and more customers ...
by Lfrailey173
Mon Jul 01, 2019 7:39 pm
Forum: Help / How to use AllProWebTools
Topic: Email subject line
Replies: 2
Views: 125

Re: Email subject line

Sorry I was not more clear....I will double check with the customer to get more information.....from my understanding we do have their first and last name on the customer profile. Our emails get tagged with {FIRST} but if a customer has multiple email addresses on their profile the first name is onl...
by Lfrailey173
Wed Jun 26, 2019 7:29 pm
Forum: Help / How to use AllProWebTools
Topic: Email subject line
Replies: 2
Views: 125

Email subject line

Aloha! When we schedule emails to send and a customer has two email addresses on their profile the secondary address that is not tied to their profile login is not receiving the complete subject line.....their first name is supposed to be inserted as the lead on the subject line but the subject line...
by Lfrailey173
Mon Jun 24, 2019 9:43 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1065

Re: Welcome coupon stacking

Aloha!

Here is a new example of the welcome 10% off code stacking on top of our quantity discounts:
buyer 34848 on order 45457. Buyer profile created 6/21/2019 and order placed 6/21/2019
by Lfrailey173
Thu Jun 20, 2019 3:59 pm
Forum: Help / How to use AllProWebTools
Topic: email notification for replies to help forum?
Replies: 0
Views: 81

email notification for replies to help forum?

Aloha!
I used to receive an email notification when a reply was made to a forum question but not recently.....I checked in settings "users" and it has my correct email so not sure how to re-activate these notifications?
by Lfrailey173
Thu Jun 20, 2019 3:54 pm
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 268

Re: Edit verbiage on review submission page

ok great I've removed the %...last question on this is how do I edit the verbiage in the footer of the review submission page? Since we are not currently offering a discount with review submission.
Review page footer verbiage.jpg
Review page footer verbiage.jpg (73.59 KiB) Viewed 228 times
by Lfrailey173
Tue Jun 18, 2019 7:22 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 362

Re: Shipping Confirmation contact us link error

oops forgot to add the screenshot so you can see what we are trying to fix
Password email.jpg
Password email.jpg (57.13 KiB) Viewed 249 times
by Lfrailey173
Tue Jun 18, 2019 7:21 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 362

Re: Shipping Confirmation contact us link error

ok one more :) Our password reset email didn't get updated when our system upgraded to latest version....how to we get the color scheme to match our other emails like the invoice and shipping notifications. Also the password one just says "my logo" and on the bottom "my company" ...
by Lfrailey173
Tue Jun 18, 2019 7:14 pm
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 268

Re: Edit verbiage on review submission page

aloha! I looked in settings at the review template but I do not see which line of the hmtl has the header verbiage that is displaying on our review page? We are trying to update the "Add Your Review and Receive 10% Off Your Next Order!"
by Lfrailey173
Wed Jun 05, 2019 7:33 pm
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 268

Edit verbiage on review submission page

Aloha!
Where do I go in the console to edit the verbiage on this page? https://www.realnoni.com/add-review.php
I looked in my webpages, reviews, testimonials and cannot find it......
by Lfrailey173
Mon May 06, 2019 1:14 pm
Forum: Report a Bug
Topic: Roundcube deleted all our settings???
Replies: 1
Views: 147

Roundcube deleted all our settings???

Aloha! Just logged into our main customer service email [email protected].com and besides the format display being very different all of our contacts in our address book are gone, all of our saved responses are gone and our email html signature is also gone.....any ideas on what happened and how to reco...
by Lfrailey173
Thu May 02, 2019 5:14 pm
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2478

Re: webmail auto reply

aloha! yes that's the option I select but any test emails i send never get the auto reply
by Lfrailey173
Tue Apr 16, 2019 8:16 pm
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2478

Re: webmail auto reply

aloha!
Just followed the instructions in the link however the "reply with message" option is not an option on the drop down menu. Attached below is the screenshot of what i see....which option do i select?
by Lfrailey173
Fri Mar 29, 2019 2:15 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 368

Re: Dicitonary term edits not saving

oops I got an alert that this post had another reply but nothing is showing?
by Lfrailey173
Wed Mar 27, 2019 12:03 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1065

Re: Welcome coupon stacking

Alias coupon for buyer 33799 is stacking on top of the quantity discount. Buyer created account today 3/27/2019 and the code generated for them was A418315199 on order #43667
by Lfrailey173
Sun Mar 24, 2019 7:11 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 368

Re: Dicitonary term edits not saving

the only term we have tried is "noni fruit"
by Lfrailey173
Fri Mar 22, 2019 6:00 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 368

Dicitonary term edits not saving

Aloha! I'm trying to make edits to the verbiage of the few dictionary terms we have left. When I go to website>dictionary> select the specific term and make edits and then I click "save" I get a red error message that says "similar terms already exists"......how do I get the edit...
by Lfrailey173
Fri Mar 22, 2019 3:52 pm
Forum: Help / How to use AllProWebTools
Topic: Right to be Forgotten
Replies: 2
Views: 250

Re: Right to be Forgotten

Awesome thank you!
by Lfrailey173
Thu Mar 21, 2019 1:29 pm
Forum: Help / How to use AllProWebTools
Topic: Right to be Forgotten
Replies: 2
Views: 250

Right to be Forgotten

Aloha! Customer with buyer ID 12942 has requested to have their customer account information deleted from our files/server. I remember with the GDPR discussions Dave had asked us to contact support to properly remove all stored personal information when we receive a request to be forgotten. As simpl...
by Lfrailey173
Tue Mar 19, 2019 4:52 pm
Forum: Suggestions / Feature Requests
Topic: importing contacts
Replies: 1
Views: 168

importing contacts

Aloha!

Would be great if when we import new contacts we can select multiple tags on the first import....currently it only allows us to select one tag at a time so we have to "re-import" for each tag we want the contacts tagged for.
by Lfrailey173
Tue Mar 19, 2019 4:51 pm
Forum: Suggestions / Feature Requests
Topic: product reviews
Replies: 1
Views: 176

product reviews

Aloha! It would be amazing if when a customer submits a product review that we can select the review to display for all the "sizes" of the product or for multiple products if their review covers more than one product. For example our IcyHeat Noni Lotion is available in a 2oz, 4oz and 8oz b...
by Lfrailey173
Tue Mar 19, 2019 4:42 pm
Forum: Report a Bug
Topic: Credit card expiry field
Replies: 1
Views: 182

Credit card expiry field

Aloha!
Customer 33711 is trying to place an order on our website and her card keeps declining. Her credit card company told her it is because the expiry date field is not matching....our website input field is only letting her input one number for the month ie 1 for January instead of 01.....
by Lfrailey173
Wed Jan 09, 2019 9:39 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2478

Re: webmail auto reply

Do you know who I can contact? I have my auto reply enabled and it’s not sending to any incoming emails.
by Lfrailey173
Wed Jan 09, 2019 9:37 am
Forum: Report a Bug
Topic: Pop up screen not working on ipad/iphone
Replies: 5
Views: 410

Re: Pop up screen not working on ipad/iphone

Aloha! 1. Sorry typo...it’s reoccuring order for auto ship orders that the pop up screen does not work. I also just tried to fix a customers address on their order and also cannot edit any of the address in the pop up. 2. Using IOS 12.1.2 and have tried both IPad mini and iPhone 7 3. Using safari, I...
by Lfrailey173
Tue Jan 01, 2019 11:58 pm
Forum: Report a Bug
Topic: Pop up screen not working on ipad/iphone
Replies: 5
Views: 410

Pop up screen not working on ipad/iphone

Aloha! Pop up screen in the AllPro console system is not working on. It pops up however you cannot select and edit any of the info and it also gets stuck. You have to hit refresh to get the box to clear. For example trying to edit a recording order date the box pops up with the info but the whole bo...
by Lfrailey173
Thu Dec 27, 2018 8:40 pm
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2478

Re: webmail auto reply

Aloha!

Has the auto reply set up for webmail changed? I enable the out of the office and tested from two emails and no auto reply sent.....
by Lfrailey173
Mon Dec 17, 2018 2:54 pm
Forum: Report a Bug
Topic: Alias coupon gave 67% off instead of just 10%
Replies: 1
Views: 247

Alias coupon gave 67% off instead of just 10%

Aloha!

Can you please take a look at order #41648 buyer #32489. Shes used her welcome coupon that is for 10% and it somehow gave her approx 67% off. Her order total was $87.05 and she saved $59.18 :/
by Lfrailey173
Mon Nov 26, 2018 9:31 pm
Forum: Report a Bug
Topic: PayPal Order double charged?
Replies: 1
Views: 230

PayPal Order double charged?

Aloha! Can you please take a look at order #41091 from buyer 29865....we received two separate order email payment confirmations from PayPal and could only find one order in our console from the customer....after looking further we've found that on the order detail page under the payment section whe...
by Lfrailey173
Mon Nov 26, 2018 9:12 pm
Forum: Report a Bug
Topic: Hong Kong missing from country list
Replies: 1
Views: 333

Hong Kong missing from country list

Aloha! A customer is trying to input an address in Hong Kong and having difficulty as Hong Kong is not showing on our drop down menu of countries....I realize Hong Kong is a region within PRC however it has it's own postal system and customs office so all parcels sent need to list Hong Kong as the c...
by Lfrailey173
Fri Nov 23, 2018 1:22 pm
Forum: Report a Bug
Topic: gift message not compatible with emoji
Replies: 1
Views: 304

gift message not compatible with emoji

Aloha! The gift message input field is not compatible with emoji. It allows a customer to input emojis however when the invoice prints the message is full of bizarre characters. Can you please fix order #40933 and remove the not compatible characters so the message looks a appropriate. Also the gift...
by Lfrailey173
Mon Nov 05, 2018 10:49 pm
Forum: Report a Bug
Topic: orders with glitches
Replies: 0
Views: 261

orders with glitches

Aloha! We've had a couple of glitches today with orders: order 40538 from buyer 13880 processed through with no shipping charge, the shipping fee line is not even showing on the order invoice order 40483 from buyer 19923 used an alias code for 10% off however it somehow gave more than 10%. The order...
by Lfrailey173
Mon Oct 29, 2018 8:01 pm
Forum: Help / How to use AllProWebTools
Topic: How to edit product prices?
Replies: 1
Views: 245

How to edit product prices?

Aloha! We have a product price increase coming up so wanted to double check a few technical questions to avoid any glitches: 1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and cl...

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