Search found 359 matches

by Lfrailey173
Sat Oct 17, 2020 6:42 pm
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 1
Views: 5

export product reviews as csv file

We need to export our product reviews as a csv file, how do we do this? I looked in "settings" > "import/export" but do not see product reviews as an option.
by Lfrailey173
Sat Oct 17, 2020 6:27 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 1
Views: 6

contact phone number mobile display issue

We are having an issue where our contact phone number displays in a green font on mobile and tablet making it very hard for the customer to see. On desktop the phone number displays in white font which is much easier to see. How do we fix this on mobile/tablet so it displays in white too? mobile/tab...
by Lfrailey173
Mon Oct 05, 2020 6:12 pm
Forum: Help / How to use AllProWebTools
Topic: Search by Shopping cart #
Replies: 1
Views: 341

Search by Shopping cart #

Does anyone know if it's possible to search by shopping cart #? Often a customer that is having trouble placing an order online will call and give us a shopping cart number...whenever we type it in it only pulls previous order numbers that are some what close but we've been unable to figure out how ...
by Lfrailey173
Fri Oct 02, 2020 7:36 pm
Forum: Report a Bug
Topic: Address zip code input
Replies: 6
Views: 2272

Re: Address zip code input

Hi!

This issue is happening again with 5.5....any new customer that I input when I type in the zip code it removes "US" from the country field which and does not auto fill the "city" and "state" fields. attached is screenshot. most recent was zip code 54901
54901 zip code issue .jpg
54901 zip code issue .jpg (266.26 KiB) Viewed 579 times
by Lfrailey173
Thu Oct 01, 2020 2:15 am
Forum: Suggestions / Feature Requests
Topic: Refund a specific dollar amount
Replies: 0
Views: 285

Refund a specific dollar amount

Some of our customers were overcharged this week due to a glitch in version 5.5. We were informed that there is no way to refund a specific dollar amount in the AllPro system and that all refunds had to be made by logging into our authorize.net account. So we are requesting to add the feature to be ...
by Lfrailey173
Thu Oct 01, 2020 2:04 am
Forum: Help / How to use AllProWebTools
Topic: How do we permanently delete a customers data/profile
Replies: 1
Views: 311

How do we permanently delete a customers data/profile

How do we permanently delete a customers profile and data from our CRM? We clicked the "delete" option under the "more" drop down menu however we can still pull up the contacts profile and it shows an "undelete" button....how do we permanently delete?
by Lfrailey173
Sat Sep 26, 2020 9:00 pm
Forum: Report a Bug
Topic: Google search console warnings and errors
Replies: 1
Views: 255

Google search console warnings and errors

HI! Could you please have Dave take a look at these? He was working on the review snippet errors for us back in April, we had 361 errors then and we still have 344 errors. We also have 24 warnings on our products as they are apparently missing fields and 13 errors on mobile usability, how do we corr...
by Lfrailey173
Thu Sep 17, 2020 9:47 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 680

Re: What constitutes an "invalid" email

The blog was helpful but we still have questions... 1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllPro console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried hundreds...
by Lfrailey173
Tue Sep 15, 2020 8:49 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 7
Views: 427

upsell discount being removed in checkout

It has been brought to our attention by quite a few frustrated customers that we have a glitch with our upsell offers at checkout. When a customer accepts one of our "upsell deals" that pop up the item is added to the cart, they type in the code from the pop up screen, the shopping cart accepts the ...
by Lfrailey173
Tue Sep 15, 2020 6:21 pm
Forum: Report a Bug
Topic: unable to edit any marketing emails
Replies: 1
Views: 196

unable to edit any marketing emails

We are having a an issue where the email editing function is adding additional line spaces to our marketing emails and it will not let us remove them...how do we fix this? We tried everything, backspace, delete, and looked at source code....please help we have emails that urgently need to be schedul...
by Lfrailey173
Tue Sep 15, 2020 12:18 pm
Forum: Report a Bug
Topic: Blog display on mobile
Replies: 2
Views: 241

Re: Blog display on mobile

We are aware that a page may display slightly different but to have the words on a line not display at least together on the same line is something that we have never experienced. So just to be clear the blog system in our AllPro console is not compatible with display on iphone? We tried the HTML ta...
by Lfrailey173
Sun Sep 13, 2020 3:25 pm
Forum: Report a Bug
Topic: Blog display on mobile
Replies: 2
Views: 241

Blog display on mobile

Hi! Many of our blogs are not displaying correctly on mobile when there is a bullet point list. The first word of the top bullet point is displaying up or down in the closest image. All images are set to “responsive”. How do we fix this? Here’s an example https://www.realnoni.com/Neuropathy-and-Musc...
by Lfrailey173
Sun Sep 13, 2020 3:11 pm
Forum: Suggestions / Feature Requests
Topic: Emojis for email
Replies: 2
Views: 214

Emojis for email

Hi! How do we add emojis to our email subject lines? We’ve noticed just about “everyone” doing it these days so we are obviously late to the emoji party in email marketing. How do we do this in the AllPro email system? Here’s a screenshot to show just how popular this trend is. 02AAD8C2-7A09-4DEE-A6...
by Lfrailey173
Fri Sep 11, 2020 7:25 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllPro
Replies: 4
Views: 288

Re: How to utilize "search words" in AllPro

How do we at least find some of the very bizarre results that the search is pulling? For example: https://realnoni.com/Noni-Superfood-Health-Benefits-a693/ This is apparently a "version 2" of something and has part of our webpage graphic header but missing the toolbar and has some very randomly piec...
by Lfrailey173
Wed Sep 09, 2020 6:34 pm
Forum: Report a Bug
Topic: blog font size not accurate
Replies: 3
Views: 265

Re: blog font size not accurate

Hi! Running into this same issue with another blog and the font size not reflecting when you view the actual page. Tried what you suggested and it's not working in this case. In edit mode the front size is showing "18px" and also when I view the source code it also shows this line is set for "18px" ...
by Lfrailey173
Tue Sep 08, 2020 9:01 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 409

Re: How to pull list of all "invalid emails"

Hi! I followed your instructions as you directed: If you go to Contacts->View All under the Filter button, you can select "Unsubscribed" or "Invalid Email" to view a list of those contacts. In this case you would choose "Invalid Email." Now our question is how do you get the entire list to load with...
by Lfrailey173
Tue Aug 25, 2020 8:41 pm
Forum: Help / How to use AllProWebTools
Topic: How to find a buyer by id number
Replies: 1
Views: 298

How to find a buyer by id number

Could you please provide guidance on how we are to search by buyer ID? No one at tech support has ever responded to us on how to. When I type in ID 31570, buyer 31570 and even Contact ID#31570 it only pulls up a buyer that is definitely not #31570 and it pulls up order#31570....how are we to find bu...
by Lfrailey173
Tue Aug 25, 2020 8:35 pm
Forum: Report a Bug
Topic: blog font size not accurate
Replies: 3
Views: 265

blog font size not accurate

Hi! I am trying to edit a new blog. Ran into an issue with the font size not displaying as it is coded when viewed from webpage mode. For example in edit mode you can clearly see the size difference by simply looking at it and the font size setting are different for the two lines. "How does the musc...
by Lfrailey173
Wed Aug 19, 2020 12:27 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 3
Views: 579

Re: International Order charged no shipping fee

Hi! It's actually buyer #53909, #38378 is the order number we listed not the buyer id. If you look at the address for buyer #53909 the country is Australia address is AU.jpg For buyer #23098 she did not change her shipping address. If you look at her profile history for the last 3 years it has alway...
by Lfrailey173
Mon Aug 17, 2020 4:11 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 3
Views: 579

Re: International Order charged no shipping fee

Hi! Here's another international order with a shipping issue. Appears the system is reading the WA for Western Australia as WA for washington state. She has been ordering for over 2 years with no issues with the format of her address calculating the correct international shipping rate. Shipping rate...
by Lfrailey173
Thu Aug 13, 2020 1:05 pm
Forum: Report a Bug
Topic: Not secure buyer pages
Replies: 2
Views: 229

Re: Not secure buyer pages

Buyer pages today are showing secure...strange.... below the "tags" and above the "allpro drive" is just an advertisement for "Recommended AllProExpert Assist for the Win AllPro Virtual Assistant Expert First 30 minutes FREE consultation!" the "forum" however is not it's insecure here's a screenshot...
by Lfrailey173
Thu Aug 13, 2020 1:03 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 409

Re: How to pull list of all "invalid emails"

Aloha Kathlein, Yes totally understand about customers enter their email address incorrect....happens all the time. I'm not concerned about those. It's our customers that have a valid email address that the system is marking as invalid when in fact they are valid. We ran into this issue a few years ...
by Lfrailey173
Thu Aug 13, 2020 1:00 am
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 409

How to pull list of all "invalid emails"

Hi! We are running into the issue again where the system is marking customer email addresses as "invalid" when in fact the email address is valid. Because of this some customers are not receiving our email campaigns....we had this issue a few years ago and it ended up being hundreds of emails that I...
by Lfrailey173
Thu Aug 13, 2020 12:31 am
Forum: Report a Bug
Topic: Cannot edit blog on Mac air
Replies: 1
Views: 180

Cannot edit blog on Mac air

Hi!
I'm trying to edit some blogs from my laptop MacBook Air and the edit screen completely cuts both the left and right of the blog off and it will not let you scroll so I cannot see what I need to edit....please help
by Lfrailey173
Mon Aug 10, 2020 6:28 pm
Forum: Report a Bug
Topic: Alias codes not working
Replies: 2
Views: 225

Re: Alias codes not working

Please look again at buyer #38817 you will see she was sent our "welcome email" 8 hours ago and she opened the email 8 hours ago also. The alias code that she received in her email is A586939312 which when you type it in triggers the error with the "2days" code which yes is bizarre as the 2days code...
by Lfrailey173
Mon Aug 10, 2020 12:51 pm
Forum: Report a Bug
Topic: Not secure buyer pages
Replies: 2
Views: 229

Not secure buyer pages

Hi!
One of your programmers fixed this issue last week when they were working on our login kickouts....today the "not secure" is back on buyer profile pages. Can you please look into this?
not secure buyer 12002.jpg
not secure buyer 12002.jpg (254.87 KiB) Viewed 229 times
by Lfrailey173
Mon Aug 10, 2020 12:35 pm
Forum: Report a Bug
Topic: Alias codes not working
Replies: 2
Views: 225

Alias codes not working

Hi! Our alias codes that a customer gets when they fill in our first time customer sign up box are not working. The system sends the customer our welcome email and generates a code specific to that customer, when the customer tries to use they are getting an error message "The coupon code entered (2...
by Lfrailey173
Thu Aug 06, 2020 4:44 pm
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 351

Re: How to refund PayPal orders!

Yes the screenshot was from two days ago when I was on the screenshare with the AllPro support programmer. They informed me that refunds via PayPal were currently not supported and that the only way to do so was directly via PayPal. Next time I try to refund a PayPal order in the console I'll take a...
by Lfrailey173
Thu Aug 06, 2020 1:09 pm
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 351

Re: How to refund PayPal orders!

Hi! Yes one of the programmers yesterday on our screenshare looked at the entire code and said the AllPro does not support refunds via PayPal currently. I went ahead and processed the refund directly in PayPal as it had already been 3 days since we informed the customer we would process it. Here is ...
by Lfrailey173
Thu Aug 06, 2020 1:01 am
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

Hi! Yes when I logged back in after lunch I had the refresh.php running on a separate tab. I don’t know what to look at on the refresh tab screen...something about a request to an insecure page on allprowebtools so the request was denied...this is part of the error message I copied "requested an ins...
by Lfrailey173
Wed Aug 05, 2020 7:03 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

Hi! This message is for Tommy and the programmer that was working on our login issue today, so sorry I didn’t get their name… unfortunately we just ran into the issue again. I’d just got back in from lunch signed in and place one customer phone order for buyer #25764. Then another phone order came i...
by Lfrailey173
Wed Aug 05, 2020 2:42 pm
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 351

How to refund PayPal orders!

Hi! We are in a screenshare now with one of your programmers....they are not aware how we should process a refund for an order paid via PayPal...we get some 10004: 20%partial error code when we try to process. They mentioned AllPro no longer supports refunds via PayPal...we've always done in the con...
by Lfrailey173
Wed Aug 05, 2020 2:38 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

Hi!
Thank you! We are in a screenshare right now....the programmer is seeing first hand all the logouts that happen and are trying to troubleshoot a solution
by Lfrailey173
Tue Aug 04, 2020 6:37 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

oh no! It's still happening :( I just got back from dropping the mail...logged in and tried to pull up a customers profile buyer #2474 to help him with an order...his profile loaded quickly and I moved my mouse to start an order and screen logged out. I signed back in and pulled up his profile and s...
by Lfrailey173
Mon Aug 03, 2020 9:09 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

Ok will do tomorrow...it happened all day today...taking orders...marking orders shipped...loading emails...editing blogs...looking at ad campaign stats...hoping whoever gets the screenshare tomorrow has the magic fix as I'm sure you can imagine how much time we are wasting have to resign in and los...
by Lfrailey173
Sun Aug 02, 2020 3:01 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

Hi! Ok tried all three and still happening

Happening to both users on our account: steve and lfrailey
Happening on chrome, edge and safari
Happening on a dell desktop and a MacBook Air

I will change my password....
by Lfrailey173
Fri Jul 31, 2020 2:31 pm
Forum: Report a Bug
Topic: Can you please unblock one of our customers
Replies: 2
Views: 231

Re: Can you please unblock one of our customers

ok this is very confusing as the last two times this happened last month we were instructed to make a post here in forum to have the user reinstated.
by Lfrailey173
Thu Jul 30, 2020 6:57 pm
Forum: Report a Bug
Topic: Can you please unblock one of our customers
Replies: 2
Views: 231

Can you please unblock one of our customers

Hi!
You are blocking one of our customers from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "73.190.80.214"....please let us know when this is resolved so we can let our customer know.
by Lfrailey173
Thu Jul 30, 2020 6:55 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Re: Console keeps signing out

Hi....any more help with this? It's been happening today too....here's a screenshot from one recently....had just logged in, went to a customer profile and was placing their order, clicked "pay order" and this screen popped up and then the whole screen logged out. Happened again about 5 minutes ago....
by Lfrailey173
Tue Jul 28, 2020 7:37 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1069

Console keeps signing out

Hi! Are there any known issues with console logins today? I keep getting logged out in the middle of accessing functions, placing orders, trying to view ad manager, pulling up orders, pulling up customer profiles....this morning it would happen about every 30 mins and now it's about every 5 minutes....
by Lfrailey173
Tue Jul 28, 2020 7:33 pm
Forum: Report a Bug
Topic: Customer cannot access our website
Replies: 0
Views: 307

Customer cannot access our website

Hi!
We have a customer who has been trying for a few days to place an order on our website. When he types in our URL he get this error "73.190.80.214 Access Error # 7", he has tried both mobile and desktop with no luck. Any ideas on how we can help him?
by Lfrailey173
Tue Jul 28, 2020 3:46 pm
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 3
Views: 579

International Order charged no shipping fee

Can you please look at order #53909 from buyer #38378. It's an order to Australia and they were charged $0 for shipping, the line on the invoice for shipping is actually totally blank except for the $0.00. Shipping by weight should have been around $56. Please let us know what error caused this...we...
by Lfrailey173
Thu Jul 16, 2020 12:46 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 3
Views: 1071

Re: autoship order did not trigger to process

Hi! Any feedback on how the process for us changing the date for an autoship has been updated? What we had done previously didn't work with the order above so want to make sure I understand the proper steps we are now to follow when a customer needs to change the date of an autoship? I have two more...
by Lfrailey173
Wed Jul 15, 2020 3:16 pm
Forum: Report a Bug
Topic: Blog table distorts on actual web view
Replies: 6
Views: 798

Re: Blog table distorts on actual web view

Yes we've tried that and it just then decreases the width of the column next to it and then when we extend the width of the that column then it shrinks everything back.....we've tried both the width in the "table properties" and the "cell properties"
by Lfrailey173
Wed Jul 15, 2020 3:06 pm
Forum: Report a Bug
Topic: Monthly Report Email stats missing
Replies: 2
Views: 432

Re: Monthly Report Email stats missing

No I've not tried another computer, we actually only have tablets which pulling on one of them is going to do us no good. Why would it stop pulling the report properly on our main office computer? we've used this computer for the last 6 months with no issues on any other month reports....it's a new ...
by Lfrailey173
Tue Jul 14, 2020 4:07 pm
Forum: Report a Bug
Topic: Monthly Report Email stats missing
Replies: 2
Views: 432

Monthly Report Email stats missing

Hi!

Also just realized the "email" stats for June 2020 MR is only reporting June email 1.....June 2020 email 2 version 2 and June 2020 email 3 are missing? How do we get these stats to reflect in the report......
June 2020 MR email stats missing .jpg
June 2020 MR email stats missing .jpg (230.89 KiB) Viewed 432 times
by Lfrailey173
Tue Jul 14, 2020 3:56 pm
Forum: Report a Bug
Topic: "repeat buyers" section missing
Replies: 1
Views: 328

"repeat buyers" section missing

Hi!
Just noticed that when we pulled our June MR in the console the "repeat buyers" section that breaks down the stats for new vs repeat buyers is missing for June.....how do we get this added back in?
by Lfrailey173
Mon Jul 13, 2020 9:03 pm
Forum: Report a Bug
Topic: ERROR: company address returned no results
Replies: 1
Views: 333

ERROR: company address returned no results

HI!

Our contact.php page has this error displayed on the bottom of the page "ERROR: CompanyAddress returned no results" please advise on how to fix this
company address error.jpg
company address error.jpg (163.5 KiB) Viewed 333 times
by Lfrailey173
Mon Jul 13, 2020 8:28 pm
Forum: Help / How to use AllProWebTools
Topic: how to edit pages
Replies: 1
Views: 332

how to edit pages

Hi!

I need to make edits to the following two pages:

contact.php and thanks.php

How do I edit these? I do not see them in "webpages"
by Lfrailey173
Mon Jul 13, 2020 8:00 pm
Forum: Report a Bug
Topic: Blog table distorts on actual web view
Replies: 6
Views: 798

Re: Blog table distorts on actual web view

Hi Kathlein!

Any feedback on exactly which fields to change the settings on? I've tried them all and nothing makes it display on the web as it does in edit mode.....
blog table properties .jpg
blog table properties .jpg (202.06 KiB) Viewed 770 times
blog table cell properties .jpg
blog table cell properties .jpg (179.34 KiB) Viewed 770 times