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We received notification from PayPal that they are adding IPNs, PayPal asking us if we are implementing any Access Control List (ACL) or filters on IP addresses for the IPNs received from PayPal? If yes we then need to add the new IPNs which we need to know how to do? Please advise.

A curious customer brought to our attention that we have "test product" displayed on our website....no idea where this came from. We were upgraded to 5.7 yesterday and ran into the issue where customers were not being charged for shipping. Level 2 is looking into this...if you could please add this ...

oops 57879 and 57832 are not But these are and attaching screenshots of a few so you can see the discount did apply and is noted by the word "quantity" in the discount field: 57885 57858 57836 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 57573...

Here are examples of phone orders taken in the last few weeks that all have quantity discounts that automatically applied without manually adjusting Order Numbers: 57885 57879 57858 57836 57832 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 5757...

actually we've been using it for years this way... taking phone orders and creating orders for customers and the order input screen automatically applied the discount. You can pull any of the thousands of phone orders from the last 8 years and you will see the discount applied without making any adj...

We did a chat with support on Feb 26th and one of the csv files Kayla and Elliot pulled for us is missing data. Elliot did not know why and was escalating to Level 2....do you have an eta on when we will hear back?

Hi. We did a screenshare with Tommie this morning regarding our set quantity discounts for 5%, 10% and 15% not applying when we were are creating orders for all customers. He was unable to resolve the problem via the screenshare but was able to confirm there was a problem he needed to get off our sc...

The "Name" and 'Title" of a product review are displaying swapped on the website...the "title" is displaying as the "name" and the "name" is displaying as the "title". Eg last review on this page: https://www.realnoni.com/Noni-Fruit-Leather-1002/ The title is showing as "Canaan" and the name is " Th...

We have a customer in the US Virgin Islands that is trying to place an order on our website. It keeps asking her to change the country on her address. She has US declared, which is correct however will not let her proceed as she is unable to select a state as there is no "VI" listed. Could you pleas...

I also used the "forgot password" link on our website to receive my login credentials and the credentials matched what I had recorded as my details and worked on login. However I have had to help at least 15 people last week alone where the credentials in their email did not work. I had to instead u...

We have had an influx of customers calling and emailing that their passwords for our website are not working. When the customer receives the error that their password they've tried to use is incorrect they then use our "forgot password" link and receive the system email with their login and password...

How do we temporarily hide a product from our website so that it can not be purchased? We did this with our banana noni a couple of years ago but people that had saved the url still found it so we want to make sure we do it correctly this time. Do we go to store>products> then select the product 1) ...

We did a screenshare on Monday about this and have had no further feedback or follow up on the issue, has it been addressed? resolved? fixed?

could we please get an update on this? You asked us to do a screenshare on Monday which we did and Tommie said he'd get back to us soon about it......

Ok great thank you for fixing it! Can you also look at the the available support time remaining for us. We received an email saying we have 1 minute remaining after this chat today...don't really think it's a fair practice to deduct time from us for technical glitches of the software that we cannot ...

We have an issue where new customers that are not in our database are not able to create an account or place an order. The are not able to fill in the "state" field. Nothing drops down on the drop down menu....it's completely blank. I've had 5 calls this morning about this so tested myself and can c...

Some of our customers are still being over charged. Can you please check order #55574 for buyer #17390. The AllPro system removed the quantity 5% discount on the fruit leather and the free shipping the customer qualified for after he clicked checkout, the $13.80 was added back in. The exact same thi...

Is it possible to create a coupon code offer in the AllPro system that would function as a "buy more save more" deal? We see so many companies and brands doing this and wondering if the coupon system in AllPro supports this type of functionality? For example we would want to create one code that wou...

Yes this is the sales stats we were trying to find, thank you! Would be amazing if all the sales stats, number of orders, units sold etc were all in one section and we could customize what data we wanted to pull in a report or simply view on the screen and toggle between different dates and types of...

Please add feature to allow us to download all sales stats and monthly reports in csv form as well as be able to save as a pdf. Currently all we can do is print the page that pulls up which not user friendly for tracking sales activity over any period of time.

Hi! Can someone please help us? Where can we pull sales stats for a specific date range? We've tried changing the date on the dashboard toolbar to the desired dates and then going to reports >sales >sales stats....this just pulls gross sales and the net sales are completely in accurate...it is simpl...

Hi!

Where in the AllPro console can we find the most accurate stats by for a specific coupon code?

For example:
the email preview "coupon usage"
Reports > Sales > Sales by coupon code
Reports > Monthly Reports > Coupons

All three of the above show wildly different stats....which one is accurate?

Thanks Tim! Very helpful! Yes your option 2 is most what we are looking for...when we pull the sales stats report the units sold per product appear to be correct however the sales stats on the report don't appear to be anywhere near correct as it seems you've noticed a bit too, thanks for the tip on...

Why do some of our orders get marked as "reshipped"? All we do is click the check mark on the "orders" page. Also the customer it just happened to received two email confirmations for shipping for the same order which he is not happy about... buyer #11954

How do we stop this from happening?

Hi! We are looking for advice on where in the AllPro console to pull units sold by product and sales by product within a specific date range. I've looked at Reports> Sales> Sales Stats however the sales don't look to be accurate....the gross just appears to be multiplying the units sold by the full ...

ok great! We will create the new codes and test them out and let you know if we have any issues. Thank you!

hmmm...ok we are super confused...we thought you worked for Dave since you were giving us direction on how to solve the problem. Thanks for trying to help us out. Yes in the past we made changes to the stylesheet and it really messed things up so Dave asked us to not make any changes until his team ...

Yes they should function just as the codes we provided did.

Stackable:
option a

NOT stackable:
option a

Hi! We are not interested in just "trying" codes out as we've done so in the past and I'm sure you remember it did not pan out well. You asked us not to just try things again but to make sure we ask you for specifics so that's what we are doing... does Dave recommend option 1 or option 2?

Hi! Here are the two shipping coupon codes we used earlier this year that functioned as we would like both of these codes were stackable: code: WAVES the US free shipping code for all US orders code: SURFING the international code for $15 off the price of international shipping We also need to be ad...

any feedback on which of the above is correct? The two articles you asked us to reference for guidance give two different code insert suggestions.....

This issue happened two more times today. Can you please help do something to fix this? A significant number of international buyers have had their "province" deleted from their CRM profile which from what we can tell is causing the shipping to then default to US even though the CRM profile still sh...

We need to export our product reviews as a csv file, how do we do this? I looked in "settings" > "import/export" but do not see product reviews as an option.

We are having an issue where our contact phone number displays in a green font on mobile and tablet making it very hard for the customer to see. On desktop the phone number displays in white font which is much easier to see. How do we fix this on mobile/tablet so it displays in white too? mobile/tab...

Does anyone know if it's possible to search by shopping cart #? Often a customer that is having trouble placing an order online will call and give us a shopping cart number...whenever we type it in it only pulls previous order numbers that are some what close but we've been unable to figure out how ...

Hi!

This issue is happening again with 5.5....any new customer that I input when I type in the zip code it removes "US" from the country field which and does not auto fill the "city" and "state" fields. attached is screenshot. most recent was zip code 54901

Some of our customers were overcharged this week due to a glitch in version 5.5. We were informed that there is no way to refund a specific dollar amount in the AllPro system and that all refunds had to be made by logging into our authorize.net account. So we are requesting to add the feature to be ...

How do we permanently delete a customers profile and data from our CRM? We clicked the "delete" option under the "more" drop down menu however we can still pull up the contacts profile and it shows an "undelete" button....how do we permanently delete?

HI! Could you please have Dave take a look at these? He was working on the review snippet errors for us back in April, we had 361 errors then and we still have 344 errors. We also have 24 warnings on our products as they are apparently missing fields and 13 errors on mobile usability, how do we corr...

The blog was helpful but we still have questions... 1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllPro console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried hundreds...

It has been brought to our attention by quite a few frustrated customers that we have a glitch with our upsell offers at checkout. When a customer accepts one of our "upsell deals" that pop up the item is added to the cart, they type in the code from the pop up screen, the shopping cart accepts the ...

We are having a an issue where the email editing function is adding additional line spaces to our marketing emails and it will not let us remove them...how do we fix this? We tried everything, backspace, delete, and looked at source code....please help we have emails that urgently need to be schedul...

We are aware that a page may display slightly different but to have the words on a line not display at least together on the same line is something that we have never experienced. So just to be clear the blog system in our AllPro console is not compatible with display on iphone? We tried the HTML ta...

Hi! Many of our blogs are not displaying correctly on mobile when there is a bullet point list. The first word of the top bullet point is displaying up or down in the closest image. All images are set to “responsive”. How do we fix this? Here’s an example https://www.realnoni.com/Neuropathy-and-Musc...

Hi! How do we add emojis to our email subject lines? We’ve noticed just about “everyone” doing it these days so we are obviously late to the emoji party in email marketing. How do we do this in the AllPro email system? Here’s a screenshot to show just how popular this trend is. 02AAD8C2-7A09-4DEE-A6...

How do we at least find some of the very bizarre results that the search is pulling? For example: https://realnoni.com/Noni-Superfood-Health-Benefits-a693/ This is apparently a "version 2" of something and has part of our webpage graphic header but missing the toolbar and has some very randomly piec...

Hi! Running into this same issue with another blog and the font size not reflecting when you view the actual page. Tried what you suggested and it's not working in this case. In edit mode the front size is showing "18px" and also when I view the source code it also shows this line is set for "18px" ...

Hi! I followed your instructions as you directed: If you go to Contacts->View All under the Filter button, you can select "Unsubscribed" or "Invalid Email" to view a list of those contacts. In this case you would choose "Invalid Email." Now our question is how do you get the entire list to load with...

Could you please provide guidance on how we are to search by buyer ID? No one at tech support has ever responded to us on how to. When I type in ID 31570, buyer 31570 and even Contact ID#31570 it only pulls up a buyer that is definitely not #31570 and it pulls up order#31570....how are we to find bu...

Hi! I am trying to edit a new blog. Ran into an issue with the font size not displaying as it is coded when viewed from webpage mode. For example in edit mode you can clearly see the size difference by simply looking at it and the font size setting are different for the two lines. "How does the musc...