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Thought is was maybe the file size so resized to 1.95 MB and still getting the same error

Hi!
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.

Hi! We ran into an issue this morning. Buyer 18631 has been ordering since 2016. He has always been charged international shipping rates to Canada which you will see on his past orders. Somehow since his last order his address on the main profile dropped the "province" and changed the country from "...

Awesome thank you Noah!

Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.

Hi Noah!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!

How did the email get deleted? We can guarantee we did not delete this..........

Hi! How did these all get deleted? I can guarantee you I did not have time to go in and delete 314 emails since Monday....this is going to waste a lot of time having to go in and restore each one. Is there no way you can help restoring them since this appears to ber caused by our upgrade to 5.4?

Hi! Finally had time to test out our welcome email this evening after we've had new customers calling saying they signed up to save but never received an email...You can fill out the sign up link here https://realnoni.com/Signup-and-save/ but no email sends...I even pulled up the new lead profile af...

Just added the terms and conditions blurb, a few questions: 1) Is there a away to have the terms display without having to "click here to view"? 2) The text size in the input screen is much smaller than what displays in the checkout screen....in the checkout screen it's rather large and looks bad co...

Ok thank you for our options! We actually already have text in the "set shipping text" field that displays in our checkout screen....not sure what was removed a couple years back but whatever I type in displays correctly in the checkout screen. I'll either just edit this text or create a terms and c...

Well its working...maybe the patch that was added to fix all the other glitches we ran into yesterday fixed this too Will let you know if it happens again.

Ok thanks found access by country in our console!

Now found our problem... South Korea nor North Korea are listed....Korea is not even on the list of countries???? Can you please add these....at least South Korea.

We actually just received a second email saying real-noni is no longer valid as our sending domain? Realnoni.com is our sending domain...real-noni has no been used for a while.... the second email said this: Your sending domain, real-noni.com is no longer valid. This is most likely caused by changes...

This is what the email said: Your DKIM settings have changed and are no longer valid. This is most likely caused by changes made to your DNS records. Login to your AllProWebTools console and check under SMTP Settings to try and Verify DNS to learn how to correct your DKIM settings. You can continue ...

Hi!
We are unable to "preview" any new images that we have loaded. We can "preview" images that were loaded prior to today however no images loaded from today. Just a tiny white box pops up.....

Hi!
We are unable to change a blog that is marked "private" to marked "public"....the little circle with the dots just keeps going and going and going and the blog never updates.....

Hi! We are unable to add any tags to a new blog. We follwed the directions and created the blog post and then went back in to add the tags and when we type tags in that are already created nothing happens. Usually once we start typing the tag a drop down menu of the tags that match the letters typed...

Yes that is correct...all images have two files except the most recent one. We are just trying to figure out what size the image needs to be before we reload it....so if i make a second image that is resized to 848X465 and use that image the sizing issue on the grid will be fixed, correct? Or do I n...

Hi!
Created an advertisement for a ref link for an email. When we click the "test link" button in the advertisement it is not working. Attached is a screenshot of the error message we get.....

oops blog grid image sizing screenshot never posted...here it is

Hi! Wondering if all the issues with blog image sizing are known issues with version 5.2? Just posted a new blog and followed the same image sizing as our previous blogs. Blog header image sizing 848 X 465 however this clearly displays larger than previous blogs with the same size. Also on our Blog ...

Hi!
How do I find the image size of an image in a blog post? When I click on the image icon the pop up window displays no dimensions for the image?

Is there a delay with the data being displayed? The screenshot I took was 36 hours after the email went out with over 1900 opens and strange that 0 visits were displaying...and of the 5 Reasons blog the one purchase for $476 was made prior to the screenshot I took....how long before the data shows i...

I first tested the links on an email address on our company ip I then sent the email to two email addresses that are not on our company ip address and it still did not show any visits and the link was still "not activated". The email actually already sent out to our subscribers yesterday... our emai...

Hi! Just followed the above video tutorial for creating trackers for links in our emails. Pasted the links with the ref codes into our email, sent two test emails to two different email addresses. Tested the links and they all worked however just went back to Ad Campaigns to see if the advertisement...

Hi! We are having an issue with customers not being able to select a different address to ship to in our shopping cart. After three phone calls this morning from customers I decided to test it out and sure enough it does not change. You can add another address and it saves however when you select "c...

ok great thank you!

Just a update that this feature has not been working on any new address. For us it has not been intermittent...it does not work on any new customer we add.

Hi! My email [email protected].com stopped receiving messages on my Iphone. I deleted the account and re-added. It is now receiving and sending messages however I cannot delete any messages or move messages into folders. What are the settings that I need to set in the "advanced" section. I took a screen...

Thank you! The tutorial says to use " Campaign Manager"? This option is does not exist...has it changed to "Ad Campaigns"?

Also the tutorial does not show how to make an advertisement active? Once we create it says "not activated"

Hi! We are having an issue with our emails not delivering. I just got off the phone with Go Daddy support team. I emailed from our [email protected].com to two different Go Daddy support members and neither as of now has received my email in the inbox nor junk/spam folder. They informed us that it is li...

Hi!
Is there a video that explains how to use the "Ad Campaigns" feature of AllProWebTools?

How many "advertisements" can you add to one campaign?

What does "ad type" mean?

Great! We have three product ads that run on google shopping. One one product url has been tracked under our "Google Merchant Center" Campaign in the console To generate reference code URLs for the other two product ads that are not being tracked in our AllPro console do i use the same AD Campaign "...

Yikes! That means for the past 5 years all our Google Shopping and Ads data that our marketing expert has been reporting has been incorrect! Good to know that we've been actually netting more than we thought since two entire products have not been being tracked all along. Follow up question....for t...

HI! I am trying to create a coupon for a customer and am getting this error message: "Whoops! Please use a Coupon Code that uses only letters and numbers. [JAB02-100]"
The coupon code does only have letters, the code i'm trying to create is simply "aloha" Please help. Thank you!

Hi! Our AllPro marketing expert set up our Ad Campaign for tracking our google Shopping Ads. Just was having a further look in our AllPro console in marketing>Ad Campaigns>Google Merchant Center and noticed that it appears to only be tracking sales data from our Noni Fruit Leather url and not also t...

Hi! Ok fixed #1 :) So the "preview" mode is basically useless? I understand different email domains will adjust to fit size/fit screens/devices....but shouldn't the preview mode at least some what resemble what the customer will see? Shouldn't the font and basic spacing display pretty close to what ...

Hi! Is there a video that clearly shows are to create an email with different headers, tables, spacing etc? I am working on our May 2020 Email 1 and having issues with how images are displaying in the table. I have 3 questions: 1) Why does the image display at different spacing in each cell within a...

Hi! I am working on an email titled "May Email 1" and I cannot get the "bold font" formating to clear in the section of this screenshot. I've tried the "B" and the "clear formating" option and nothing happens. May email 1.png Also when I paste new verbiage into the email in place of the text that is...

Hi! We received an email message from [email protected] that we need to "provide the IP address of your
instance for whitelisting. IB107" for an email domain we email to....how do I do this?

the instructions link you added in is for cancelling our entire account. This is not what we inquired about. We are only trying to not pay for hosting the additional listed domains above...please provide directions on how to just address the above listed domains. thank you!

Hi! We have a number of hosted domains, where in the AllProWebTools console can I find these and make changes...(i.e stop paying for hosting and turn them off) https://better-than-noni-juice.com/ http://noniforpets.com/ http://www.noniantioxidants.com/ http://www.superfoodnoni.com/ http://nonijuicet...

Hi! Our website "Shop" page is having a display issue? Looks like it's pulling the product description and the product bullet points from the individual product page and displaying them all together with no punctuation and smashing words together that should have a space between. For example "noniju...

Hi! When we are putting in a new customer by clicking + and then contact we are having an issue with the zip code field. When we used to type in the zip code and click the green check mark to confirm it would then auto-populate the city and state fields which made putting in the address much quicker...

Hi!
How do we know when someone has made a comment on one of our blogs? I see Facebook comments plugin is used but we are not getting any notifications in our AllPro console nor when we login to our Facebook account...where should we be seeing the notification?

Hi!
Is there a video tutorial on how to edit and create our image gallery on our website? Our current gallery is an absolute mess with gallery icons misaligned and the images display in all sorts of sizes. Also is there a recommended dimension on sizing?

another one buyer #4287 has a red x that is not being cleared....

goodness...just had another where he called for an order and his email was incorrect....fixed it and it's still showing red x. Buyer 35906

Two more so three total:

Buyer 7450
Buyer 35433
Buyer 35400