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The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...

Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...

I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5

Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...

yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...

How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?

We received an email notification saying we had received a reply to this forum question however there is no reply?

Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...

We've already done this....we are asking how the AllPro ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense so we are...

The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...

Ok are you sure? Last time it was something Dave had to do with contacting earthlink?

Hi! Please remind us again how we fix the issue of customers who have "earthlink.net" email addresses that do not receive any emails from us? Just ran into the issue again....we have a customer who I can see has requested his password 3x and his profiles shows a send however he swears it's not in hi...

Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllPro system?

Hi! We are trying to understand the tracking parameters on ref links in the AllPro system. For example we create an "Ad Campaign" for a specific marketing email and insert the ref links into our marketing email. Is the Ad campaign tracking a click for every single ref link an email subscriber clicks...

Our question though is where in the console do we input the keywords for the AllProWebTool built-in search function to pull from? I'm pretty sure we have never done this which is probably why the search function is returning either no results or the most unrelated results possible...where do we look...

Hi! We've received a number of complaints from customers who are trying to use our "search" function on our website and the results from a search as far from helpful and relevant to what they are searching. How do we control this? Where in the AllPro console do we enter a list of words that a page s...

Hi! Referenced the link and I'm not doing any of those three things. I'm only signing in on our main office computer, I'm only using one browser tab and I'm basically constantly using the software so it is not idle no where close to an hour, maybe 5 to 10 minutes at most.....

HI! How do we fix this text color issue we are having in a blog we are creating? We want the paragraph header to be green and the text to be the dark grey color that is consistent with our website. However when we select highlight a line it changes all the text to the color not just the one line.......

Hi! We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The cur...

Hi! Figured out what the issue is with our emails and our Ad campaigns. Just sent a test email to myself. I clicked on every single link the in the email (all which have a ref link in our Ad campaign for June email 2). Then went back and refreshed the screen on the Ad campaign and only one link is s...

Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added? All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message...... access erro...

Hi! How do we edit/view the settings for our sign up box #17....it has suddenly disappeared from our list?

It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.

Hi! Just at had look at the version info for 5.4 and 5.5 and neither mention anything about the Submission box download being removed in 5.4 and becoming available in 5.5......

We were not aware this feature was removed....Is there any way to get it sooner? We are currently running a contest and our submissions box has a few hundred entries already that we are going to need to pull into an excel sheet on June 15th.

Thanks for trying to help! The screenshot you took is from today June 2nd.....back in the thread on this question you had said that the Campaign tracking data updates whenever the screen is reloaded....this is clearly not happening correctly. Also if you reference the screenshots in https://allprowe...

Thank you for trying to help! Yes we understand the abandoned carts report only reflects data from visitors to our website who provided their contact information, we are not concerned about this.....We are also not concerned about the abandoned carts for June 1st to June 2nd. Sorry for the cut off s...

Hi!
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.

I can now access the main screen but when I click on any of the boards I get an message saying "You are not authorized to read this forum".

Sure you can use mine buyer 11986

So if a customer creates an abandoned cart today they will receive the abandoned cart email. However if next week if they create another cart no abandoned cart email will be sent? When did this change? Our campaign used to send after ever new abandoned cart in order for us to touch the potential sal...

Hi! Customers used to be able to submit a testimonial on our website and we cannot find this section any where. It used to give them a drop down menu where they could select "general testimonial" or select from the drop down the specific product to leave a testimonial on. Now we can only find a butt...

Hi! When customer's were having trouble placing an order we used to be create the order and then have them login to their account and there used to be a "Unpaid Invoices" section before "Order history"....the customer could then click the "pay invoice" and submit payment. This was particularly helpf...

Hi! Our Ad Campaign for June 2020 Email 1 is not tracking data..... we had this same issue with May 2020 Email 2. May 2020 Email 3 seemed to track however we are back again to no data. The email sent out this morning. Every single link in the email had a ref link except for the social media icons at...

Hi!
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"

Hi! Testing our June 2020 Email 1. I sent the test email to my mother buyer 4990 who is not on our main office IP address. She used her smart phone to review and clicked on every single link in the email. I also sent the test email to myself on the gmail account and used my smartphone and also click...

Ok this only answers one of my questions about the dates in the future. What about this one: how do i see the most recent sends for our abandoned cart email? Say how to I see who was emailed today May 31st at 1am? Or who was emailed the week of May 24th-May 30th? Basically I created a number of aban...

Attaching last 3 pages of Abandoned carts page

Hi! Our MER report for May 2020 data reported for abandoned carts does not appear to be accurate. We've been thinking the data each month for abandoned carts was not realistic but just now had a chance to pull the abandoned carts for May. The report is showing abandoned carts: 444 for a total of $92...

The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).

Thought is was maybe the file size so resized to 1.95 MB and still getting the same error

Hi!
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.

Hi! We ran into an issue this morning. Buyer 18631 has been ordering since 2016. He has always been charged international shipping rates to Canada which you will see on his past orders. Somehow since his last order his address on the main profile dropped the "province" and changed the country from "...

Awesome thank you Noah!

Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.

Hi Noah!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!

How did the email get deleted? We can guarantee we did not delete this..........

Hi! How did these all get deleted? I can guarantee you I did not have time to go in and delete 314 emails since Monday....this is going to waste a lot of time having to go in and restore each one. Is there no way you can help restoring them since this appears to ber caused by our upgrade to 5.4?

Hi! Finally had time to test out our welcome email this evening after we've had new customers calling saying they signed up to save but never received an email...You can fill out the sign up link here https://realnoni.com/Signup-and-save/ but no email sends...I even pulled up the new lead profile af...

Just added the terms and conditions blurb, a few questions: 1) Is there a away to have the terms display without having to "click here to view"? 2) The text size in the input screen is much smaller than what displays in the checkout screen....in the checkout screen it's rather large and looks bad co...