Search found 110 matches
- Mon Nov 16, 2020 12:15 pm
- Forum: Help / How to use AllProWebTools
- Topic: buy more save more coupon
- Replies: 4
- Views: 1720
Re: buy more save more coupon
The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...
- Thu Oct 22, 2020 1:00 am
- Forum: Help / How to use AllProWebTools
- Topic: contact phone number mobile display issue
- Replies: 7
- Views: 899
Re: contact phone number mobile display issue
Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...
- Thu Oct 01, 2020 9:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 1440
Re: What constitutes an "invalid" email
I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
- Thu Oct 01, 2020 8:51 pm
- Forum: Suggestions / Feature Requests
- Topic: Add option to downgrade version
- Replies: 0
- Views: 3078
Add option to downgrade version
Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...
- Mon Sep 21, 2020 8:06 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 1941
Re: upsell discount being removed in checkout
yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...
- Mon Sep 21, 2020 7:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to delete Ad campaign
- Replies: 1
- Views: 549
How to delete Ad campaign
How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?
- Fri Sep 18, 2020 12:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 1440
Re: What constitutes an "invalid" email
We received an email notification saying we had received a reply to this forum question however there is no reply?
- Fri Sep 18, 2020 12:46 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 1941
Re: upsell discount being removed in checkout
Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...
- Wed Sep 16, 2020 12:46 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaign ref link tracking
- Replies: 2
- Views: 722
Re: Ad Campaign ref link tracking
We've already done this....we are asking how the AllPro ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense so we are...
- Wed Sep 16, 2020 12:40 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 1941
Re: upsell discount being removed in checkout
The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...
- Wed Sep 16, 2020 12:28 pm
- Forum: Report a Bug
- Topic: earthlink.net email receiving issues?
- Replies: 2
- Views: 721
Re: earthlink.net email receiving issues?
Ok are you sure? Last time it was something Dave had to do with contacting earthlink?
- Tue Sep 15, 2020 12:34 pm
- Forum: Report a Bug
- Topic: earthlink.net email receiving issues?
- Replies: 2
- Views: 721
earthlink.net email receiving issues?
Hi! Please remind us again how we fix the issue of customers who have "earthlink.net" email addresses that do not receive any emails from us? Just ran into the issue again....we have a customer who I can see has requested his password 3x and his profiles shows a send however he swears it's not in hi...
- Mon Sep 14, 2020 7:48 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 1440
What constitutes an "invalid" email
Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllPro system?
- Mon Sep 14, 2020 7:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ad Campaign ref link tracking
- Replies: 2
- Views: 722
Ad Campaign ref link tracking
Hi! We are trying to understand the tracking parameters on ref links in the AllPro system. For example we create an "Ad Campaign" for a specific marketing email and insert the ref links into our marketing email. Is the Ad campaign tracking a click for every single ref link an email subscriber clicks...
- Thu Sep 10, 2020 6:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllPro
- Replies: 4
- Views: 900
Re: How to utilize "search words" in AllPro
Our question though is where in the console do we input the keywords for the AllProWebTool built-in search function to pull from? I'm pretty sure we have never done this which is probably why the search function is returning either no results or the most unrelated results possible...where do we look...
- Tue Sep 08, 2020 9:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllPro
- Replies: 4
- Views: 900
How to utilize "search words" in AllPro
Hi! We've received a number of complaints from customers who are trying to use our "search" function on our website and the results from a search as far from helpful and relevant to what they are searching. How do we control this? Where in the AllPro console do we enter a list of words that a page s...
- Wed Jul 29, 2020 1:16 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 1906
Re: Console keeps signing out
Hi! Referenced the link and I'm not doing any of those three things. I'm only signing in on our main office computer, I'm only using one browser tab and I'm basically constantly using the software so it is not idle no where close to an hour, maybe 5 to 10 minutes at most.....
- Fri Jul 03, 2020 8:15 pm
- Forum: Report a Bug
- Topic: blog text color
- Replies: 0
- Views: 2903
blog text color
HI! How do we fix this text color issue we are having in a blog we are creating? We want the paragraph header to be green and the text to be the dark grey color that is consistent with our website. However when we select highlight a line it changes all the text to the color not just the one line.......
- Mon Jun 15, 2020 3:19 pm
- Forum: Report a Bug
- Topic: Customers are not able to change their password
- Replies: 2
- Views: 686
Customers are not able to change their password
Hi! We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The cur...
- Thu Jun 11, 2020 9:13 pm
- Forum: Report a Bug
- Topic: Ad campaign click data issue
- Replies: 0
- Views: 2607
Ad campaign click data issue
Hi! Figured out what the issue is with our emails and our Ad campaigns. Just sent a test email to myself. I clicked on every single link the in the email (all which have a ref link in our Ad campaign for June email 2). Then went back and refreshed the screen on the Ad campaign and only one link is s...
- Thu Jun 11, 2020 6:43 pm
- Forum: Report a Bug
- Topic: Access denied error
- Replies: 2
- Views: 675
Access denied error
Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added? All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message...... access erro...
- Thu Jun 11, 2020 6:39 pm
- Forum: Report a Bug
- Topic: Sign up box #17 missing
- Replies: 1
- Views: 602
Sign up box #17 missing
Hi! How do we edit/view the settings for our sign up box #17....it has suddenly disappeared from our list?
- Mon Jun 08, 2020 3:24 pm
- Forum: Report a Bug
- Topic: Customers unable to view our website
- Replies: 3
- Views: 824
Re: Customers unable to view our website
It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.
- Fri Jun 05, 2020 3:18 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 983
Re: Submission box report missing download CSV option
Hi! Just at had look at the version info for 5.4 and 5.5 and neither mention anything about the Submission box download being removed in 5.4 and becoming available in 5.5......
- Thu Jun 04, 2020 7:04 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 983
Re: Submission box report missing download CSV option
We were not aware this feature was removed....Is there any way to get it sooner? We are currently running a contest and our submissions box has a few hundred entries already that we are going to need to pull into an excel sheet on June 15th.
- Tue Jun 02, 2020 10:30 pm
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 4355
Re: Tutorial for Ad Campaigns
Thanks for trying to help! The screenshot you took is from today June 2nd.....back in the thread on this question you had said that the Campaign tracking data updates whenever the screen is reloaded....this is clearly not happening correctly. Also if you reference the screenshots in https://allprowe...
- Tue Jun 02, 2020 10:15 pm
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 746
Re: MER abandoned cart data
Thank you for trying to help! Yes we understand the abandoned carts report only reflects data from visitors to our website who provided their contact information, we are not concerned about this.....We are also not concerned about the abandoned carts for June 1st to June 2nd. Sorry for the cut off s...
- Tue Jun 02, 2020 6:15 pm
- Forum: Report a Bug
- Topic: Submission box report missing download CSV option
- Replies: 6
- Views: 983
Submission box report missing download CSV option
Hi!
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
- Tue Jun 02, 2020 4:27 pm
- Forum: Report a Bug
- Topic: Cannot access the Forum
- Replies: 5
- Views: 1089
Re: Cannot access the Forum
I can now access the main screen but when I click on any of the boards I get an message saying "You are not authorized to read this forum".
- Tue Jun 02, 2020 4:23 pm
- Forum: Report a Bug
- Topic: Unpaid invoice section missing from customer "my account"
- Replies: 3
- Views: 695
Re: Unpaid invoice section missing from customer "my account"
Sure you can use mine buyer 11986
- Tue Jun 02, 2020 4:17 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to check most recent Marketing email sends
- Replies: 5
- Views: 915
Re: How to check most recent Marketing email sends
So if a customer creates an abandoned cart today they will receive the abandoned cart email. However if next week if they create another cart no abandoned cart email will be sent? When did this change? Our campaign used to send after ever new abandoned cart in order for us to touch the potential sal...
- Tue Jun 02, 2020 4:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 2175
Testimonial submission
Hi! Customers used to be able to submit a testimonial on our website and we cannot find this section any where. It used to give them a drop down menu where they could select "general testimonial" or select from the drop down the specific product to leave a testimonial on. Now we can only find a butt...
- Mon Jun 01, 2020 3:46 pm
- Forum: Report a Bug
- Topic: Unpaid invoice section missing from customer "my account"
- Replies: 3
- Views: 695
Unpaid invoice section missing from customer "my account"
Hi! When customer's were having trouble placing an order we used to be create the order and then have them login to their account and there used to be a "Unpaid Invoices" section before "Order history"....the customer could then click the "pay invoice" and submit payment. This was particularly helpf...
- Mon Jun 01, 2020 2:21 pm
- Forum: Report a Bug
- Topic: Ad Campaign not tracking visits
- Replies: 0
- Views: 1067
Ad Campaign not tracking visits
Hi! Our Ad Campaign for June 2020 Email 1 is not tracking data..... we had this same issue with May 2020 Email 2. May 2020 Email 3 seemed to track however we are back again to no data. The email sent out this morning. Every single link in the email had a ref link except for the social media icons at...
- Mon Jun 01, 2020 1:39 pm
- Forum: Report a Bug
- Topic: Cannot access the Forum
- Replies: 5
- Views: 1089
Cannot access the Forum
Hi!
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
- Mon Jun 01, 2020 2:08 am
- Forum: Help / How to use AllProWebTools
- Topic: Tutorial for Ad Campaigns
- Replies: 15
- Views: 4355
Re: Tutorial for Ad Campaigns
Hi! Testing our June 2020 Email 1. I sent the test email to my mother buyer 4990 who is not on our main office IP address. She used her smart phone to review and clicked on every single link in the email. I also sent the test email to myself on the gmail account and used my smartphone and also click...
- Mon Jun 01, 2020 1:45 am
- Forum: Help / How to use AllProWebTools
- Topic: How to check most recent Marketing email sends
- Replies: 5
- Views: 915
Re: How to check most recent Marketing email sends
Ok this only answers one of my questions about the dates in the future. What about this one: how do i see the most recent sends for our abandoned cart email? Say how to I see who was emailed today May 31st at 1am? Or who was emailed the week of May 24th-May 30th? Basically I created a number of aban...
- Mon Jun 01, 2020 1:34 am
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 746
Re: MER abandoned cart data
Attaching last 3 pages of Abandoned carts page
- Mon Jun 01, 2020 1:33 am
- Forum: Report a Bug
- Topic: MER abandoned cart data
- Replies: 4
- Views: 746
MER abandoned cart data
Hi! Our MER report for May 2020 data reported for abandoned carts does not appear to be accurate. We've been thinking the data each month for abandoned carts was not realistic but just now had a chance to pull the abandoned carts for May. The report is showing abandoned carts: 444 for a total of $92...
- Mon Jun 01, 2020 1:12 am
- Forum: Report a Bug
- Topic: Invoice not compatible with kanji
- Replies: 2
- Views: 548
Re: Invoice not compatible with kanji
The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).
- Mon May 25, 2020 8:38 pm
- Forum: Report a Bug
- Topic: Unable to upload images
- Replies: 4
- Views: 1045
Re: Unable to upload images
Thought is was maybe the file size so resized to 1.95 MB and still getting the same error
- Sun May 24, 2020 8:26 pm
- Forum: Report a Bug
- Topic: Email copy shows send date
- Replies: 1
- Views: 458
Email copy shows send date
Hi!
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.
- Fri May 22, 2020 7:36 pm
- Forum: Report a Bug
- Topic: Canada Customer Address
- Replies: 0
- Views: 1140
Canada Customer Address
Hi! We ran into an issue this morning. Buyer 18631 has been ordering since 2016. He has always been charged international shipping rates to Canada which you will see on his past orders. Somehow since his last order his address on the main profile dropped the "province" and changed the country from "...
- Fri May 22, 2020 7:31 pm
- Forum: Report a Bug
- Topic: Product page tabs not displaying
- Replies: 2
- Views: 506
Re: Product page tabs not displaying
Awesome thank you Noah!
- Thu May 21, 2020 2:58 pm
- Forum: Report a Bug
- Topic: Test Emails not sending
- Replies: 2
- Views: 656
Re: Test Emails not sending
Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.
- Thu May 21, 2020 2:09 pm
- Forum: Report a Bug
- Topic: Emails missing from console
- Replies: 3
- Views: 641
Re: Emails missing from console
Hi Noah!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!
- Thu May 21, 2020 1:14 pm
- Forum: Report a Bug
- Topic: Welcome Email Not sending
- Replies: 2
- Views: 572
Re: Welcome Email Not sending
How did the email get deleted? We can guarantee we did not delete this..........
- Thu May 21, 2020 1:03 pm
- Forum: Report a Bug
- Topic: Emails missing from console
- Replies: 3
- Views: 641
Re: Emails missing from console
Hi! How did these all get deleted? I can guarantee you I did not have time to go in and delete 314 emails since Monday....this is going to waste a lot of time having to go in and restore each one. Is there no way you can help restoring them since this appears to ber caused by our upgrade to 5.4?
- Thu May 21, 2020 1:40 am
- Forum: Report a Bug
- Topic: Welcome Email Not sending
- Replies: 2
- Views: 572
Welcome Email Not sending
Hi! Finally had time to test out our welcome email this evening after we've had new customers calling saying they signed up to save but never received an email...You can fill out the sign up link here https://realnoni.com/Signup-and-save/ but no email sends...I even pulled up the new lead profile af...
- Wed May 20, 2020 2:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: COVID-19 Shipping memo update-looking for suggestions
- Replies: 5
- Views: 1118
Re: COVID-19 Shipping memo update-looking for suggestions
Just added the terms and conditions blurb, a few questions: 1) Is there a away to have the terms display without having to "click here to view"? 2) The text size in the input screen is much smaller than what displays in the checkout screen....in the checkout screen it's rather large and looks bad co...