Search found 25 matches

by Ginanu1775
Thu Sep 01, 2016 6:01 pm
Forum: Help / How to use AllProWebTools
Topic: Help retrieving my e-mails
Replies: 1
Views: 1211

Help retrieving my e-mails

I have been trying to speak to someone about this with no luck. I recently transferred my web site to a different system just yesterday, I need to retrieve the e-mails from Round Cube. I tried forwarding them all to my new e-mail account and it didn't work. Please help!

Thank you!!

Gina
by Ginanu1775
Fri Aug 26, 2016 2:02 pm
Forum: Help / How to use AllProWebTools
Topic: Customer Can't Pay Invoice
Replies: 5
Views: 3020

Re: Customer Can't Pay Invoice

Will work on this.. thank you!!
by Ginanu1775
Fri Aug 26, 2016 11:01 am
Forum: Help / How to use AllProWebTools
Topic: Customer Can't Pay Invoice
Replies: 5
Views: 3020

Re: Customer Can't Pay Invoice

We have several people that cannot pay online. Please help!
by Ginanu1775
Fri Aug 26, 2016 9:09 am
Forum: Help / How to use AllProWebTools
Topic: Customer Can't Pay Invoice
Replies: 5
Views: 3020

Customer Can't Pay Invoice

The customer cannot pay their order 3649. We tried a few times from our side and with different credit cards of theirs. The system will not let us pay.
by Ginanu1775
Thu Aug 25, 2016 5:59 pm
Forum: Help / How to use AllProWebTools
Topic: Sales Reports
Replies: 6
Views: 3057

Re: Sales Reports

Thank you! Now, how do I download it as a PDF?
by Ginanu1775
Thu Aug 25, 2016 4:43 pm
Forum: Help / How to use AllProWebTools
Topic: Sales Reports
Replies: 6
Views: 3057

Re: Sales Reports

How to I download a month to month report for my bookkeeper that details each product sale?
by Ginanu1775
Thu Aug 25, 2016 12:28 pm
Forum: Help / How to use AllProWebTools
Topic: Contact List
Replies: 2
Views: 1796

Re: Contact List

Thank you I will try that.
by Ginanu1775
Tue Aug 23, 2016 12:56 pm
Forum: Help / How to use AllProWebTools
Topic: Contact List
Replies: 2
Views: 1796

Contact List

How do I download a list of my contacts?
by Ginanu1775
Tue Aug 23, 2016 12:53 pm
Forum: Help / How to use AllProWebTools
Topic: Sales Reports
Replies: 6
Views: 3057

Sales Reports

How do I download the sales reports from each month?
by Ginanu1775
Fri May 20, 2016 1:54 pm
Forum: Help / How to use AllProWebTools
Topic: Accounting/Reports/salestax
Replies: 1
Views: 3559

Accounting/Reports/salestax

What is the best way to give a comprehensive report on the monthly sales to my accountant for taxes? Is there a way to export monthly sales rapport? Does it plug in to Quickbooks? Also, I need to make sure when people order from the state we operate from (Idaho) they are paying sales tax, because we...
by Ginanu1775
Fri May 20, 2016 1:54 pm
Forum: Help / How to use AllProWebTools
Topic: Monthly Sales Reporting
Replies: 1
Views: 3511

Monthly Sales Reporting

What is the best way to give a comprehensive report on the monthly sales to my accountant for taxes? Is there a way to export monthly sales rapport? Does it plug in to Quickbooks?

Thank you!
by Ginanu1775
Fri May 20, 2016 1:54 pm
Forum: Help / How to use AllProWebTools
Topic: Salestax Settings and Reports
Replies: 1
Views: 3807

Salestax Settings and Reports

Also, I need to make sure when people order from the state we operate from (Idaho) they are paying sales tax, because we are an online store most of our orders are from other states and sales tax doesn't apply, however we need to make sure all orders from Idaho are being charged sales tax . And anot...
by Ginanu1775
Fri May 20, 2016 1:46 pm
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

Re: E-mail problem

I have done it 3 times and it still doesn't work. The font is the same, also my image is not showing either. Even though I can see the image in the signature box, and I have clicked saved, is not working. Please help.
by Ginanu1775
Thu May 19, 2016 9:29 am
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

Re: E-mail problem

I got my disclaimer ad image back on my signature :-) Now I just need to change the font? Where do I do that?
by Ginanu1775
Tue May 17, 2016 2:29 pm
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

Re: E-mail problem

Is just so frustrating to have to re-do this all over again. And to change the font? and add the image, I tried a few things from memory but is not working.

Thanks!
by Ginanu1775
Tue May 17, 2016 12:48 pm
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

Re: E-mail problem

I am using round-cube. http://webmail.drnuzum.com/
by Ginanu1775
Wed May 11, 2016 1:32 pm
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

Re: E-mail problem

I went to my sent mail and it doesn't show how my e-mails used to look: the disclaimer and signature is there, the image is gone and the font is back to ugly font. I will see if any of my contacts can send me back an e-mail that shows how it used to look.
by Ginanu1775
Wed May 11, 2016 1:28 pm
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

Re: E-mail problem

I will send you an e-mail so you can see. I noticed this after using a different computer to check e-mails. but I had used this computer before.
by Ginanu1775
Wed May 11, 2016 1:15 pm
Forum: Help / How to use AllProWebTools
Topic: Editing a coupon
Replies: 5
Views: 4440

Editing a coupon

I just created a coupon but I need to change it so that it can only be used once per costumer. I went on to existing coupons but I don't see a place where I can edit it.
by Ginanu1775
Wed May 11, 2016 1:07 pm
Forum: Help / How to use AllProWebTools
Topic: E-mail problem
Replies: 12
Views: 9852

E-mail problem

I used to have a different font, a signature, a disclaimer and an image saved that would appear at the bottom of my e-mails when I responded. And it's all gone!! The font is a really bad. How can I fix this?
by Ginanu1775
Tue May 10, 2016 2:32 pm
Forum: Help / How to use AllProWebTools
Topic: Shopping Cart page/Thank you
Replies: 1
Views: 2175

Shopping Cart page/Thank you

After people purchase with us, where is that page in my system? I would like to see it to make changes to the image and message. Thank you!
by Ginanu1775
Wed Oct 14, 2015 11:03 am
Forum: Help / How to use AllProWebTools
Topic: How to edit an order?
Replies: 3
Views: 3170

Re: How to edit an order?

I was unable to void the order. it asked for the admin log in and passwd, I am the admin I thought but my log in ans password didn't work.
by Ginanu1775
Thu Oct 08, 2015 1:52 pm
Forum: Help / How to use AllProWebTools
Topic: How to change a label from First class to Priority Mail
Replies: 2
Views: 3297

Re: How to change a label from First class to Priority Mail

domestic. I ended up making a new order because I couldn't edit it.... then I tried to delete it but it wouldn't let me.. It asked for the Admin log in and password, and I entered my info there but it didn't take it....
by Ginanu1775
Thu Oct 08, 2015 1:41 pm
Forum: Help / How to use AllProWebTools
Topic: How to edit an order?
Replies: 3
Views: 3170

How to edit an order?

How do you edit an order that I placed on Allpro for a client?

Thanks!
by Ginanu1775
Fri Aug 21, 2015 4:41 pm
Forum: Help / How to use AllProWebTools
Topic: How to change a label from First class to Priority Mail
Replies: 2
Views: 3297

How to change a label from First class to Priority Mail

I have 3 labels that I need them to get there sooner, we were late getting product in and I would like to send them priority mail