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by JohnB
Fri Dec 08, 2017 11:51 am
Forum: Report a Bug
Topic: All Pro's Format
Replies: 3
Views: 1279

Re: All Pro's Format

If you are getting that error, then it likely means you have an invalid character in the text you are trying to input. I would recommend removing any special characters and just inputting it as plain text if possible. Also, if you go to Contacts->Custom Fields you can drag and drop to re-order the c...
by JohnB
Thu Dec 07, 2017 12:30 pm
Forum: Help / How to use AllProWebTools
Topic: change box size of account & shipping details
Replies: 4
Views: 1600

Re: change box size of account & shipping details

Stylesheet changes do not always take immediate effect due to caching. I would recommend trying to refresh the screen while holding the shift key. You can also go to Settings->DNS Records and near the top right turn caching off for 3 hours. One, or both of these items should allow you to see the cha...
by JohnB
Wed Dec 06, 2017 1:31 pm
Forum: Help / How to use AllProWebTools
Topic: change box size of account & shipping details
Replies: 4
Views: 1600

Re: change box size of account & shipping details

You can use something like this on the stylesheet under Settings->Administrator and adjust the width however you like:

Code: Select all

#statein > select {
  width: 100px;
}
by JohnB
Mon Dec 04, 2017 12:05 pm
Forum: Help / How to use AllProWebTools
Topic: Trouble pay invoices after cc updated
Replies: 4
Views: 1831

Re: Trouble pay invoices after cc updated

First, thank you for reporting this issue to us and providing us the information to help find the cause of the problem. Second, sorry for the slow response, but I do have good news. We've addressed the issue that was preventing you from charging the new saved/updated card. So now you or the customer...
by JohnB
Tue Nov 28, 2017 3:20 pm
Forum: Help / How to use AllProWebTools
Topic: Trouble pay invoices after cc updated
Replies: 4
Views: 1831

Re: Trouble pay invoices after cc updated

I would first check that the updated information is correct, has the correct number and expiration and ccv, and try paying that way again. If that doesn't work, I would try gathering the card information and paying the order with a "new card" and entering the card information. This should ...
by JohnB
Mon Nov 27, 2017 10:17 am
Forum: Suggestions / Feature Requests
Topic: History on Stlye Sheet
Replies: 2
Views: 1595

Re: History on Stlye Sheet

Thanks for the suggestion! We will look into the possibility of adding something like this into a future version!
by JohnB
Wed Nov 22, 2017 10:23 am
Forum: Report a Bug
Topic: Clicking a page link takes you to the home page
Replies: 6
Views: 2167

Re: Clicking a page link takes you to the home page

I'm sorry, but I do not see any issue. I was able to Login as Buyer to the buyer that placed order 1070, and I navigated to the /Access-Continuity and clicked on the blue button that says "Contingency Planning" and was able to see the /Access-Continuity/Contingency-Planning page just fine....
by JohnB
Tue Nov 21, 2017 6:01 pm
Forum: Help / How to use AllProWebTools
Topic: Can I set up an ID on a page?
Replies: 2
Views: 988

Re: Can I set up an ID on a page?

I would recommend checking out the W3Schools guide on html links and scrolling down to the "Create a Bookmark" section.

If for some reason this method is not working for you, please let me know and I will look into it further.
by JohnB
Tue Nov 21, 2017 5:57 pm
Forum: Report a Bug
Topic: Clicking a page link takes you to the home page
Replies: 6
Views: 2167

Re: Clicking a page link takes you to the home page

Thanks, we will look into this and reply back with what we find out.
by JohnB
Tue Nov 21, 2017 10:23 am
Forum: Report a Bug
Topic: Clicking a page link takes you to the home page
Replies: 6
Views: 2167

Re: Clicking a page link takes you to the home page

Have you checked under Reports->Sales->Membership that the buyer in question has an active membership? If everything looks correct to you, and the only issue is their membership is not active, you can simply activate it from this page. If the membership shows that it is active under that report, the...
by JohnB
Tue Nov 21, 2017 10:16 am
Forum: Help / How to use AllProWebTools
Topic: Void PayPal order
Replies: 3
Views: 1316

Re: Void PayPal order

Hello! We've updated the status of the payment on those two orders, 31580 and 31454, so that you can now void the orders.

Please let me know if there are still any issues!
by JohnB
Mon Nov 20, 2017 1:52 pm
Forum: Help / How to use AllProWebTools
Topic: Void PayPal order
Replies: 3
Views: 1316

Re: Void PayPal order

If you could provide us with the order number that needs corrected, we can make sure this order gets corrected.
by JohnB
Wed Nov 15, 2017 5:21 pm
Forum: Suggestions / Feature Requests
Topic: Color coding
Replies: 1
Views: 775

Re: Color coding

Thanks for the suggestion! We can look into the possibility of adding color codes to the tags that can already be setup under Contacts->Manage Tags. Would this be the type of thing you are looking for?
by JohnB
Tue Nov 14, 2017 10:07 am
Forum: Help / How to use AllProWebTools
Topic: Delete Variations
Replies: 1
Views: 1041

Re: Delete Variations

You can delete individual variation child products the same way you delete any other product. To create a new set of variations, you will have to create a new product. You can start by copying the mother product (it will not copy the variation children) so you can start with the mother product again...
by JohnB
Thu Nov 09, 2017 5:21 pm
Forum: Report a Bug
Topic: coupon extended field issue
Replies: 4
Views: 1646

Re: coupon extended field issue

Thanks for that information! The extended fields for the shipping is showing correctly, let me try to explain what the "Extended" and other pieces of the line item mean: Under "Each" you will see the original price ($6.80 for example), and under "Discount" you will see ...
by JohnB
Thu Nov 09, 2017 5:11 pm
Forum: Help / How to use AllProWebTools
Topic: Edit the 'My Account' Template
Replies: 7
Views: 3773

Re: Edit the 'My Account' Template

As to the "Your Account at" line, that will be completely removed and will no longer be there starting in version 4.62. As for the header and the body, changes to the header are naturally going to have an effect on the display of the body of the webpage, just like the change to any aspect ...
by JohnB
Thu Nov 09, 2017 12:20 pm
Forum: Report a Bug
Topic: coupon extended field issue
Replies: 4
Views: 1646

Re: coupon extended field issue

Thank you for letting us know about this, and for being so detailed. We are currently looking into what may have happened, and I have a few questions for you, if you don't mind answering them. First, it looks like Order 31281 was an old abandoned cart, and then the order was completed in the console...
by JohnB
Tue Nov 07, 2017 3:37 pm
Forum: Report a Bug
Topic: Paypal order created duplicate order?
Replies: 3
Views: 1178

Re: Paypal order created duplicate order?

Yes, you are correct and think you for pointing that out.

We have taken care of this and removed the duplicate order 31205 for you without voiding the payment on order 31204.

Please let me know if you still have any questions!
by JohnB
Tue Nov 07, 2017 3:10 pm
Forum: Help / How to use AllProWebTools
Topic: Edit the 'My Account' Template
Replies: 7
Views: 3773

Re: Edit the 'My Account' Template

Hello, In regards to your first item, that line is being cut off by the header. It looks like edits made to this site's theme have caused the header to run overtop of the body of the page. The best solution to this is to go into Settings->Administrator and select "Header" in the Theme Edit...
by JohnB
Tue Nov 07, 2017 11:07 am
Forum: Report a Bug
Topic: Featured Product image askew
Replies: 4
Views: 1219

Re: Featured Product image askew

Looking futher, it looks like you have added some custom CSS to the stylesheet to limit the width of the div containing the image. I'm referring specifically to: .shopping-related .featured { width: 14%; } If you remove that code, or alter it to allow a wider containing div, the image will scale to ...
by JohnB
Tue Nov 07, 2017 11:03 am
Forum: Report a Bug
Topic: Paypal order created duplicate order?
Replies: 3
Views: 1178

Re: Paypal order created duplicate order?

You are correct, if you check the Authorization number of the payment in each order, they are exactly the same, meaning there was one paypal payment for these 2 orders. You can simply void the duplicate order and treat it as if it didn't happen, and process the other order normally. This duplicate w...
by JohnB
Mon Nov 06, 2017 5:06 pm
Forum: Help / How to use AllProWebTools
Topic: Embed Youtube Videos
Replies: 6
Views: 1996

Re: Embed Youtube Videos

Hello! In regards to adding a youtube video to your email, I would like to add an update to this thread. The best way to add a youtube video to an email is not to use the "insert youtube video" tool in the email editor. Instead, simply place a link to the youtube video. Very few email inbo...
by JohnB
Mon Nov 06, 2017 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: I need to edit the 'Lost Password' Email template
Replies: 3
Views: 1565

Re: I need to edit the 'Lost Password' Email template

The email sent to customer when they have forgotten their password and requested has a standard text that can not be changed, and it uses the images set for the "Invoice Email" under Settings->Invoicing.
by JohnB
Fri Nov 03, 2017 4:28 pm
Forum: Help / How to use AllProWebTools
Topic: adding a narrow border to the background
Replies: 9
Views: 2687

Re: adding a narrow border to the background

Ok, looking closer it appears this is what is happening: With the ".productsidebar" selector you are selecting the ul element, and adding a background color to that. However, all the list items also have their own background color, and since the items appear on top of the list, that is the...
by JohnB
Fri Nov 03, 2017 9:17 am
Forum: Report a Bug
Topic: Featured Product image askew
Replies: 4
Views: 1219

Re: Featured Product image askew

If you look at the url of the image, the image has a file name of "img_1857.jpg-bca-s.jpg" which is not a proper file name.

I would suggest starting by re-uploading that image with a corrected file name, like "img_1857-bca-s.jpg," and see if that corrects the issue.
by JohnB
Fri Nov 03, 2017 9:13 am
Forum: Help / How to use AllProWebTools
Topic: adding a narrow border to the background
Replies: 9
Views: 2687

Re: adding a narrow border to the background

Can you check again and see if your changes have taken effect? Whenever you make CSS edits, you have to be aware of local browser caching which will often prevent your changes from appearing right away. One way around this is to go into Settings->DNS Records and runing off caching. It will allow you...
by JohnB
Thu Nov 02, 2017 3:20 pm
Forum: Report a Bug
Topic: Site eyeball opens on top of current tab
Replies: 2
Views: 1045

Re: Site eyeball opens on top of current tab

Could you try again, and see if you are still having the same issue? I believe I may have corrected it. If you are still having issues, I would start by trying a different browser and seeing if that changes anything. Let me know if the Preview Site eyeball icon opens in a new tab now. If it doesn't,...
by JohnB
Thu Nov 02, 2017 1:31 pm
Forum: Suggestions / Feature Requests
Topic: Chat Box for Webinars
Replies: 6
Views: 1580

Re: Chat Box for Webinars

Ok, so it sounds like you need a group chat on your website where users can visit and start chatting. We will start looking into how this can be done so you won't have to contact us every time you do a webinar!
by JohnB
Thu Nov 02, 2017 9:16 am
Forum: Help / How to use AllProWebTools
Topic: adding a narrow border to the background
Replies: 9
Views: 2687

Re: adding a narrow border to the background

Awesome! Glad you got it worked out!
by JohnB
Wed Nov 01, 2017 11:27 am
Forum: Suggestions / Feature Requests
Topic: Chat Box for Webinars
Replies: 6
Views: 1580

Re: Chat Box for Webinars

Just to clarify, are you looking to add a chat box to your website, where your customers can access and chat you anytime? Or are you looking for something more of a chat room where your customers (and you if you wanted) could all talk together in a single chat room? Or are you looking for something ...
by JohnB
Mon Oct 30, 2017 2:07 pm
Forum: Help / How to use AllProWebTools
Topic: adding a narrow border to the background
Replies: 9
Views: 2687

Re: adding a narrow border to the background

It looks like you will want to use this selector to select the main content area: #main-content-area Then I would check either what W3Schools or Mozilla has to say about borders. W3Schools has a section about adding a left border, which can be used to also add a right border. Please let me know if y...
by JohnB
Thu Oct 26, 2017 3:31 pm
Forum: Report a Bug
Topic: 'Copy Link' not working
Replies: 2
Views: 1247

Re: 'Copy Link' not working

I have confirmed that the Copy button does not copy the text correctly, and we are looking into a fix for that. In the meantime, you are still able to highlight the text with your mouse and either right click to copy, or use "ctrl+v" to copy. However, the Copy button does not seem to be br...
by JohnB
Tue Oct 24, 2017 4:05 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 11
Views: 3546

Re: I need help with a sign up form

Awesome! Glad you got it to work!
by JohnB
Tue Oct 24, 2017 3:24 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 11
Views: 3546

Re: I need help with a sign up form

As for the label, did you try what I posted in the example above? .leadbox13 > form > .email > label {display:none!important;} As for making the one input taller, could you try this selector: .leadbox13 > form > .Custom18 > input {height:50px;} Let me know if those work for you.
by JohnB
Tue Oct 24, 2017 2:54 pm
Forum: Help / How to use AllProWebTools
Topic: Is there a way to exclude lists of people when I send an email to a list
Replies: 8
Views: 3526

Re: Is there a way to exclude lists of people when I send an email to a list

Thank you both for providing us with more details of what you would like to see, that certainly helps us design the feature for you!

As mentioned earlier in this thread, we are looking at adding this feature in the near future, but any sort of date is yet to be determined.
by JohnB
Tue Oct 24, 2017 2:44 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 11
Views: 3546

Re: I need help with a sign up form

The reason we encourage using the Sign-Up Boxes with the Widget codes, and the Wordpress plugin, instead of using HTML code, is that it helps guarantee that your Sign-Up Boxes will be forward compatible with future version of AllProWebTools. If the raw HTML code for a Sign-Up Box is used, and altere...
by JohnB
Tue Oct 24, 2017 12:14 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 11
Views: 3546

Re: I need help with a sign up form

It is best to use the Widget code, and then to add styling CSS to the stylesheet under Settings->Administrator What exactly do you need to do that can not be achieved with the Widget and CSS? If it is simply reordering the input fields, that can be achieved with CSS using the order property document...
by JohnB
Mon Oct 23, 2017 9:27 am
Forum: Help / How to use AllProWebTools
Topic: Add Dates to recent blog posts
Replies: 1
Views: 1129

Re: Add Dates to recent blog posts

No, you cannot display the blog date with that shortcode, but the date does appear on the actual blog page when you select a blog.

Let me know if you still have a question!
by JohnB
Fri Oct 20, 2017 9:07 am
Forum: Help / How to use AllProWebTools
Topic: Account information
Replies: 3
Views: 1101

Re: Account information

The B2B Email Marketing WebTool is an add-on you would need in addition to the Email Marketing WebTool in order to send emails without the AllProWebTools logo in the footer.
by JohnB
Thu Oct 19, 2017 5:03 pm
Forum: Help / How to use AllProWebTools
Topic: Account information
Replies: 3
Views: 1101

Re: Account information

Your account/company information can be changed under Settings->Company Information which will update things like your company name and address. You can remove the AllProWebTools logo from the bottom of your emails with the B2B Email Marketing WebTool . You can add this, and other WebTools by going ...
by JohnB
Thu Oct 19, 2017 3:27 pm
Forum: Report a Bug
Topic: PayPal Invoices showing as invalid to customer
Replies: 1
Views: 1324

Re: PayPal Invoices showing as invalid to customer

Thank you for reporting this! This issue has been addressed (by updating the thanks plg file) and should no longer be an issue for your customers! Your customers that pay via paypal, sometimes the payment doesn't get processed before the customer reaches the thank you page, which was causing the iss...
by JohnB
Thu Oct 19, 2017 11:48 am
Forum: Help / How to use AllProWebTools
Topic: making a purchase as a "guest"
Replies: 1
Views: 1118

Re: making a purchase as a "guest"

They can choose to not create an account, and simply type in their information to complete the order.

The buyer just has to uncheck the "Create an account" checkbox, and they will not be required to type in a password and create an account.
by JohnB
Thu Oct 19, 2017 10:38 am
Forum: Help / How to use AllProWebTools
Topic: payment link on invoice not working
Replies: 3
Views: 1420

Re: payment link on invoice not working

The first thing to make sure of, is that if the customer is receiving an email invoice, they must use/create an account with that same email address, otherwise they will not be able to pay the order. It sounds like that may be the issue your customer is experiencing. If it is not, if you could give ...
by JohnB
Thu Oct 19, 2017 10:05 am
Forum: Help / How to use AllProWebTools
Topic: Question on 'Status' and 'How did they hear about us'
Replies: 2
Views: 1275

Re: Question on 'Status' and 'How did they hear about us'

The status for a contact has to be edited in the contact's individual CRM record. We are hoping to add the ability to mass edit from the Contacts->View All page some point in the future. As for the "How Did They Hear About Us" field, this forum post explains how to add more options to that...
by JohnB
Wed Oct 18, 2017 2:29 pm
Forum: Help / How to use AllProWebTools
Topic: How are pages ordered?
Replies: 7
Views: 3365

Re: How are pages ordered?

The webpages are displayed so that any webpages displayed on the menubar appear first in the list. Beyond that, the webpages should be ordered by the date they were created, with the first created pages (oldest pages) first in the list. If you have an example of that not being the case, please let m...
by JohnB
Fri Oct 13, 2017 9:39 am
Forum: Help / How to use AllProWebTools
Topic: Cancelled Memberships/subscriptions
Replies: 2
Views: 1317

Re: Cancelled Memberships/subscriptions

In AllProWebTools, the membership will remain valid for the entire length of time the membership is valid for. It will be automatically cancelled, and access to webpages revoked, whenever the next membership payment is not paid. However, you can cancel a membership at any time manually under Reports...
by JohnB
Fri Oct 13, 2017 9:35 am
Forum: Help / How to use AllProWebTools
Topic: Edit 'Leave A Review' form
Replies: 2
Views: 1439

Re: Edit 'Leave A Review' form

You are correct in that the product review form can not be customized. However, in regards to the forum post you linked regarding a comment box in the Sign-Up Boxes, that feature will be available in version 4.62 which is due to be released in the next month or two. That post also mentioned having a...
by JohnB
Mon Oct 09, 2017 9:34 am
Forum: Help / How to use AllProWebTools
Topic: On Product Page, Remove weight
Replies: 2
Views: 1067

Re: On Product Page, Remove weight

Yes, you can removed that "for 1 lb" verbiage from the product page. First, go to Store->View Products and select the product you want to edit. Once on the Edit Product screen, there are two settings under the Basics tab that we want to look at. The "Weight" is the weight of the ...
by JohnB
Thu Sep 28, 2017 12:57 pm
Forum: Help / How to use AllProWebTools
Topic: Add Multiple Line Items to A Custom Field
Replies: 2
Views: 1355

Re: Add Multiple Line Items to A Custom Field

Since you are putting it into one field, there is no way to make it display on separate lines quite like that. However, you do have 255 characters, so you can easily type in the locations using separators like hypens, vertical bars, or slashes; for example: First Location | Second Location | Third L...
by JohnB
Wed Sep 27, 2017 9:59 am
Forum: Help / How to use AllProWebTools
Topic: Email Warnings: DNS
Replies: 3
Views: 1719

Re: Email Warnings: DNS

If you are trying to use the Email Mailboxes under Settings->Email and are seeing the DNS errors, you can go to Settings->DNS Records and click on the Configure for AllProWebTools Email button. That will properly set up your DNS to use the Email Mailboxes. This video might help: lPxo50zCNdk Keep in ...

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