Search found 1032 matches
- Fri Dec 08, 2017 11:51 am
- Forum: Report a Bug
- Topic: AllProWebTools's Format
- Replies: 3
- Views: 3296
Re: AllProWebTools's Format
If you are getting that error, then it likely means you have an invalid character in the text you are trying to input. I would recommend removing any special characters and just inputting it as plain text if possible. Also, if you go to Contacts->Custom Fields you can drag and drop to re-order the c...
- Thu Dec 07, 2017 12:30 pm
- Forum: Help / How to use AllProWebTools
- Topic: change box size of account & shipping details
- Replies: 4
- Views: 3838
Re: change box size of account & shipping details
Stylesheet changes do not always take immediate effect due to caching. I would recommend trying to refresh the screen while holding the shift key. You can also go to Settings->DNS Records and near the top right turn caching off for 3 hours. One, or both of these items should allow you to see the cha...
- Wed Dec 06, 2017 1:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: change box size of account & shipping details
- Replies: 4
- Views: 3838
Re: change box size of account & shipping details
You can use something like this on the stylesheet under Settings->Administrator and adjust the width however you like:
Code: Select all
#statein > select {
width: 100px;
}
- Mon Dec 04, 2017 12:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: Trouble pay invoices after cc updated
- Replies: 4
- Views: 4216
Re: Trouble pay invoices after cc updated
First, thank you for reporting this issue to us and providing us the information to help find the cause of the problem. Second, sorry for the slow response, but I do have good news. We've addressed the issue that was preventing you from charging the new saved/updated card. So now you or the customer...
- Tue Nov 28, 2017 3:20 pm
- Forum: Help / How to use AllProWebTools
- Topic: Trouble pay invoices after cc updated
- Replies: 4
- Views: 4216
Re: Trouble pay invoices after cc updated
I would first check that the updated information is correct, has the correct number and expiration and ccv, and try paying that way again. If that doesn't work, I would try gathering the card information and paying the order with a "new card" and entering the card information. This should save the c...
- Mon Nov 27, 2017 10:17 am
- Forum: Suggestions / Feature Requests
- Topic: History on Stlye Sheet
- Replies: 2
- Views: 3355
Re: History on Stlye Sheet
Thanks for the suggestion! We will look into the possibility of adding something like this into a future version!
- Wed Nov 22, 2017 10:23 am
- Forum: Report a Bug
- Topic: Clicking a page link takes you to the home page
- Replies: 6
- Views: 5360
Re: Clicking a page link takes you to the home page
I'm sorry, but I do not see any issue. I was able to Login as Buyer to the buyer that placed order 1070, and I navigated to the /Access-Continuity and clicked on the blue button that says "Contingency Planning" and was able to see the /Access-Continuity/Contingency-Planning page just fine. If there ...
- Tue Nov 21, 2017 6:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can I set up an ID on a page?
- Replies: 2
- Views: 2489
Re: Can I set up an ID on a page?
I would recommend checking out the W3Schools guide on html links and scrolling down to the "Create a Bookmark" section.
If for some reason this method is not working for you, please let me know and I will look into it further.
If for some reason this method is not working for you, please let me know and I will look into it further.
- Tue Nov 21, 2017 5:57 pm
- Forum: Report a Bug
- Topic: Clicking a page link takes you to the home page
- Replies: 6
- Views: 5360
Re: Clicking a page link takes you to the home page
Thanks, we will look into this and reply back with what we find out.
- Tue Nov 21, 2017 10:23 am
- Forum: Report a Bug
- Topic: Clicking a page link takes you to the home page
- Replies: 6
- Views: 5360
Re: Clicking a page link takes you to the home page
Have you checked under Reports->Sales->Membership that the buyer in question has an active membership? If everything looks correct to you, and the only issue is their membership is not active, you can simply activate it from this page. If the membership shows that it is active under that report, the...
- Tue Nov 21, 2017 10:16 am
- Forum: Help / How to use AllProWebTools
- Topic: Void PayPal order
- Replies: 3
- Views: 3675
Re: Void PayPal order
Hello! We've updated the status of the payment on those two orders, 31580 and 31454, so that you can now void the orders.
Please let me know if there are still any issues!
Please let me know if there are still any issues!
- Mon Nov 20, 2017 1:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: Void PayPal order
- Replies: 3
- Views: 3675
Re: Void PayPal order
If you could provide us with the order number that needs corrected, we can make sure this order gets corrected.
- Wed Nov 15, 2017 5:21 pm
- Forum: Suggestions / Feature Requests
- Topic: Color coding
- Replies: 1
- Views: 2091
Re: Color coding
Thanks for the suggestion! We can look into the possibility of adding color codes to the tags that can already be setup under Contacts->Manage Tags. Would this be the type of thing you are looking for?
- Tue Nov 14, 2017 10:07 am
- Forum: Help / How to use AllProWebTools
- Topic: Delete Variations
- Replies: 6
- Views: 2479
Re: Delete Variations
You can delete individual variation child products the same way you delete any other product. To create a new set of variations, you will have to create a new product. You can start by copying the mother product (it will not copy the variation children) so you can start with the mother product again...
- Thu Nov 09, 2017 5:21 pm
- Forum: Report a Bug
- Topic: coupon extended field issue
- Replies: 4
- Views: 3987
Re: coupon extended field issue
Thanks for that information! The extended fields for the shipping is showing correctly, let me try to explain what the "Extended" and other pieces of the line item mean: Under "Each" you will see the original price ($6.80 for example), and under "Discount" you will see the discount. In this case, si...
- Thu Nov 09, 2017 5:11 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit the 'My Account' Template
- Replies: 7
- Views: 7004
Re: Edit the 'My Account' Template
As to the "Your Account at" line, that will be completely removed and will no longer be there starting in version 4.62. As for the header and the body, changes to the header are naturally going to have an effect on the display of the body of the webpage, just like the change to any aspect of a visua...
- Thu Nov 09, 2017 12:20 pm
- Forum: Report a Bug
- Topic: coupon extended field issue
- Replies: 4
- Views: 3987
Re: coupon extended field issue
Thank you for letting us know about this, and for being so detailed. We are currently looking into what may have happened, and I have a few questions for you, if you don't mind answering them. First, it looks like Order 31281 was an old abandoned cart, and then the order was completed in the console...
- Tue Nov 07, 2017 3:37 pm
- Forum: Report a Bug
- Topic: Paypal order created duplicate order?
- Replies: 3
- Views: 3222
Re: Paypal order created duplicate order?
Yes, you are correct and think you for pointing that out.
We have taken care of this and removed the duplicate order 31205 for you without voiding the payment on order 31204.
Please let me know if you still have any questions!
We have taken care of this and removed the duplicate order 31205 for you without voiding the payment on order 31204.
Please let me know if you still have any questions!
- Tue Nov 07, 2017 3:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit the 'My Account' Template
- Replies: 7
- Views: 7004
Re: Edit the 'My Account' Template
Hello, In regards to your first item, that line is being cut off by the header. It looks like edits made to this site's theme have caused the header to run overtop of the body of the page. The best solution to this is to go into Settings->Administrator and select "Header" in the Theme Editor . Then,...
- Tue Nov 07, 2017 11:07 am
- Forum: Report a Bug
- Topic: Featured Product image askew
- Replies: 4
- Views: 3410
Re: Featured Product image askew
Looking futher, it looks like you have added some custom CSS to the stylesheet to limit the width of the div containing the image. I'm referring specifically to: .shopping-related .featured { width: 14%; } If you remove that code, or alter it to allow a wider containing div, the image will scale to ...
- Tue Nov 07, 2017 11:03 am
- Forum: Report a Bug
- Topic: Paypal order created duplicate order?
- Replies: 3
- Views: 3222
Re: Paypal order created duplicate order?
You are correct, if you check the Authorization number of the payment in each order, they are exactly the same, meaning there was one paypal payment for these 2 orders. You can simply void the duplicate order and treat it as if it didn't happen, and process the other order normally. This duplicate w...
- Mon Nov 06, 2017 5:06 pm
- Forum: Help / How to use AllProWebTools
- Topic: Embed Youtube Videos
- Replies: 6
- Views: 4610
Re: Embed Youtube Videos
Hello! In regards to adding a youtube video to your email, I would like to add an update to this thread. The best way to add a youtube video to an email is not to use the "insert youtube video" tool in the email editor. Instead, simply place a link to the youtube video. Very few email inbox services...
- Mon Nov 06, 2017 3:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: I need to edit the 'Lost Password' Email template
- Replies: 3
- Views: 3119
Re: I need to edit the 'Lost Password' Email template
The email sent to customer when they have forgotten their password and requested has a standard text that can not be changed, and it uses the images set for the "Invoice Email" under Settings->Invoicing.
- Fri Nov 03, 2017 4:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: adding a narrow border to the background
- Replies: 9
- Views: 7000
Re: adding a narrow border to the background
Ok, looking closer it appears this is what is happening: With the ".productsidebar" selector you are selecting the ul element, and adding a background color to that. However, all the list items also have their own background color, and since the items appear on top of the list, that is the color we ...
- Fri Nov 03, 2017 9:17 am
- Forum: Report a Bug
- Topic: Featured Product image askew
- Replies: 4
- Views: 3410
Re: Featured Product image askew
If you look at the url of the image, the image has a file name of "img_1857.jpg-bca-s.jpg" which is not a proper file name.
I would suggest starting by re-uploading that image with a corrected file name, like "img_1857-bca-s.jpg," and see if that corrects the issue.
I would suggest starting by re-uploading that image with a corrected file name, like "img_1857-bca-s.jpg," and see if that corrects the issue.
- Fri Nov 03, 2017 9:13 am
- Forum: Help / How to use AllProWebTools
- Topic: adding a narrow border to the background
- Replies: 9
- Views: 7000
Re: adding a narrow border to the background
Can you check again and see if your changes have taken effect? Whenever you make CSS edits, you have to be aware of local browser caching which will often prevent your changes from appearing right away. One way around this is to go into Settings->DNS Records and runing off caching. It will allow you...
- Thu Nov 02, 2017 3:20 pm
- Forum: Report a Bug
- Topic: Site eyeball opens on top of current tab
- Replies: 2
- Views: 2497
Re: Site eyeball opens on top of current tab
Could you try again, and see if you are still having the same issue? I believe I may have corrected it. If you are still having issues, I would start by trying a different browser and seeing if that changes anything. Let me know if the Preview Site eyeball icon opens in a new tab now. If it doesn't,...
- Thu Nov 02, 2017 1:31 pm
- Forum: Suggestions / Feature Requests
- Topic: Chat Box for Webinars
- Replies: 6
- Views: 4952
Re: Chat Box for Webinars
Ok, so it sounds like you need a group chat on your website where users can visit and start chatting. We will start looking into how this can be done so you won't have to contact us every time you do a webinar!
- Thu Nov 02, 2017 9:16 am
- Forum: Help / How to use AllProWebTools
- Topic: adding a narrow border to the background
- Replies: 9
- Views: 7000
Re: adding a narrow border to the background
Awesome! Glad you got it worked out!
- Wed Nov 01, 2017 11:27 am
- Forum: Suggestions / Feature Requests
- Topic: Chat Box for Webinars
- Replies: 6
- Views: 4952
Re: Chat Box for Webinars
Just to clarify, are you looking to add a chat box to your website, where your customers can access and chat you anytime? Or are you looking for something more of a chat room where your customers (and you if you wanted) could all talk together in a single chat room? Or are you looking for something ...
- Mon Oct 30, 2017 2:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: adding a narrow border to the background
- Replies: 9
- Views: 7000
Re: adding a narrow border to the background
It looks like you will want to use this selector to select the main content area: #main-content-area Then I would check either what W3Schools or Mozilla has to say about borders. W3Schools has a section about adding a left border, which can be used to also add a right border. Please let me know if y...
- Thu Oct 26, 2017 3:31 pm
- Forum: Report a Bug
- Topic: 'Copy Link' not working
- Replies: 2
- Views: 2663
Re: 'Copy Link' not working
I have confirmed that the Copy button does not copy the text correctly, and we are looking into a fix for that. In the meantime, you are still able to highlight the text with your mouse and either right click to copy, or use "ctrl+v" to copy. However, the Copy button does not seem to be breaking the...
- Tue Oct 24, 2017 4:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sign up form - field order
- Replies: 15
- Views: 11921
Re: I need help with a sign up form
Awesome! Glad you got it to work!
- Tue Oct 24, 2017 3:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sign up form - field order
- Replies: 15
- Views: 11921
Re: I need help with a sign up form
As for the label, did you try what I posted in the example above?
As for making the one input taller, could you try this selector:
Let me know if those work for you.
Code: Select all
.leadbox13 > form > .email > label {display:none!important;}
Code: Select all
.leadbox13 > form > .Custom18 > input {height:50px;}
- Tue Oct 24, 2017 2:54 pm
- Forum: Help / How to use AllProWebTools
- Topic: Is there a way to exclude lists of people when I send an email to a list
- Replies: 8
- Views: 6780
Re: Is there a way to exclude lists of people when I send an email to a list
Thank you both for providing us with more details of what you would like to see, that certainly helps us design the feature for you!
As mentioned earlier in this thread, we are looking at adding this feature in the near future, but any sort of date is yet to be determined.
As mentioned earlier in this thread, we are looking at adding this feature in the near future, but any sort of date is yet to be determined.
- Tue Oct 24, 2017 2:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sign up form - field order
- Replies: 15
- Views: 11921
Re: I need help with a sign up form
The reason we encourage using the Sign-Up Boxes with the Widget codes, and the Wordpress plugin, instead of using HTML code, is that it helps guarantee that your Sign-Up Boxes will be forward compatible with future version of AllProWebTools. If the raw HTML code for a Sign-Up Box is used, and altere...
- Tue Oct 24, 2017 12:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sign up form - field order
- Replies: 15
- Views: 11921
Re: I need help with a sign up form
It is best to use the Widget code, and then to add styling CSS to the stylesheet under Settings->Administrator What exactly do you need to do that can not be achieved with the Widget and CSS? If it is simply reordering the input fields, that can be achieved with CSS using the order property document...
- Mon Oct 23, 2017 9:27 am
- Forum: Help / How to use AllProWebTools
- Topic: Add Dates to recent blog posts
- Replies: 1
- Views: 2257
Re: Add Dates to recent blog posts
No, you cannot display the blog date with that shortcode, but the date does appear on the actual blog page when you select a blog.
Let me know if you still have a question!
Let me know if you still have a question!
- Fri Oct 20, 2017 9:07 am
- Forum: Help / How to use AllProWebTools
- Topic: Account information
- Replies: 3
- Views: 2812
Re: Account information
The B2B Email Marketing WebTool is an add-on you would need in addition to the Email Marketing WebTool in order to send emails without the AllProWebTools logo in the footer.
- Thu Oct 19, 2017 5:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Account information
- Replies: 3
- Views: 2812
Re: Account information
Your account/company information can be changed under Settings->Company Information which will update things like your company name and address. You can remove the AllProWebTools logo from the bottom of your emails with the B2B Email Marketing WebTool . You can add this, and other WebTools by going ...
- Thu Oct 19, 2017 3:27 pm
- Forum: Report a Bug
- Topic: PayPal Invoices showing as invalid to customer
- Replies: 1
- Views: 2621
Re: PayPal Invoices showing as invalid to customer
Thank you for reporting this! This issue has been addressed (by updating the thanks plg file) and should no longer be an issue for your customers! Your customers that pay via paypal, sometimes the payment doesn't get processed before the customer reaches the thank you page, which was causing the iss...
- Thu Oct 19, 2017 11:48 am
- Forum: Help / How to use AllProWebTools
- Topic: making a purchase as a "guest"
- Replies: 1
- Views: 2378
Re: making a purchase as a "guest"
They can choose to not create an account, and simply type in their information to complete the order.
The buyer just has to uncheck the "Create an account" checkbox, and they will not be required to type in a password and create an account.
The buyer just has to uncheck the "Create an account" checkbox, and they will not be required to type in a password and create an account.
- Thu Oct 19, 2017 10:38 am
- Forum: Help / How to use AllProWebTools
- Topic: payment link on invoice not working
- Replies: 3
- Views: 3132
Re: payment link on invoice not working
The first thing to make sure of, is that if the customer is receiving an email invoice, they must use/create an account with that same email address, otherwise they will not be able to pay the order. It sounds like that may be the issue your customer is experiencing. If it is not, if you could give ...
- Thu Oct 19, 2017 10:05 am
- Forum: Help / How to use AllProWebTools
- Topic: Question on 'Status' and 'How did they hear about us'
- Replies: 2
- Views: 2779
Re: Question on 'Status' and 'How did they hear about us'
The status for a contact has to be edited in the contact's individual CRM record. We are hoping to add the ability to mass edit from the Contacts->View All page some point in the future. As for the "How Did They Hear About Us" field, this forum post explains how to add more options to that list, by ...
- Wed Oct 18, 2017 2:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: How are pages ordered?
- Replies: 7
- Views: 6373
Re: How are pages ordered?
The webpages are displayed so that any webpages displayed on the menubar appear first in the list. Beyond that, the webpages should be ordered by the date they were created, with the first created pages (oldest pages) first in the list. If you have an example of that not being the case, please let m...
- Fri Oct 13, 2017 9:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Cancelled Memberships/subscriptions
- Replies: 2
- Views: 2719
Re: Cancelled Memberships/subscriptions
In AllProWebTools, the membership will remain valid for the entire length of time the membership is valid for. It will be automatically cancelled, and access to webpages revoked, whenever the next membership payment is not paid. However, you can cancel a membership at any time manually under Reports...
- Fri Oct 13, 2017 9:35 am
- Forum: Help / How to use AllProWebTools
- Topic: Edit 'Leave A Review' form
- Replies: 2
- Views: 2794
Re: Edit 'Leave A Review' form
You are correct in that the product review form can not be customized. However, in regards to the forum post you linked regarding a comment box in the Sign-Up Boxes, that feature will be available in version 4.62 which is due to be released in the next month or two. That post also mentioned having a...
- Mon Oct 09, 2017 9:34 am
- Forum: Help / How to use AllProWebTools
- Topic: On Product Page, Remove weight
- Replies: 2
- Views: 2472
Re: On Product Page, Remove weight
Yes, you can removed that "for 1 lb" verbiage from the product page. First, go to Store->View Products and select the product you want to edit. Once on the Edit Product screen, there are two settings under the Basics tab that we want to look at. The "Weight" is the weight of the product, and is requ...
- Thu Sep 28, 2017 12:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: Add Multiple Line Items to A Custom Field
- Replies: 2
- Views: 3083
Re: Add Multiple Line Items to A Custom Field
Since you are putting it into one field, there is no way to make it display on separate lines quite like that. However, you do have 255 characters, so you can easily type in the locations using separators like hypens, vertical bars, or slashes; for example: First Location | Second Location | Third L...
- Wed Sep 27, 2017 9:59 am
- Forum: Help / How to use AllProWebTools
- Topic: Email Warnings: DNS
- Replies: 3
- Views: 3341
Re: Email Warnings: DNS
If you are trying to use the Email Mailboxes under Settings->Email and are seeing the DNS errors, you can go to Settings->DNS Records and click on the Configure for AllProWebTools Email button. That will properly set up your DNS to use the Email Mailboxes. This video might help: lPxo50zCNdk Keep in ...