Search found 743 matches

by Dave
Wed Jul 08, 2020 1:57 pm
Forum: Report a Bug
Topic: Contacts List - Not Behaving Properly
Replies: 2
Views: 7

Re: Contacts List - Not Behaving Properly

Thanks so much for the detailed explanation - it really helps us! I have just logged into your account and I am able to filter and see more than 10 results. I am wondering if this worked for you in the past? I am also wondering if it works for you on a different computer and/or different web browser...
by Dave
Tue Jul 07, 2020 3:19 pm
Forum: Report a Bug
Topic: June MER sales don't match dashboard summary "income"
Replies: 4
Views: 33

Re: June MER sales don't match dashboard summary "income"

The income listed on the main dashboard is strictly counting all payments made to you during the month and does not subtract any refunds made. You can click on this total to get a complete detail of all income that was totaled to arrive at that sum. The Net Sales report totals income from orders and...
by Dave
Tue Jul 07, 2020 2:23 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 2
Views: 8

Re: autoship order did not trigger to process

order number 48513 is dated 11/8/2019 and order number 51120 is dated 3/8/2020.

It appears that the autoship will generate a new order tonight 7/7/2020 which will be dated 7/8/2020 (due to timezone differences between HST and MDT). Please let us know if the order is not created.
by Dave
Tue Jul 07, 2020 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 69

Re: how to add our email contact to website footer

You can do a Google search for "allprowebtools stylesheet" and the first result will provide instructions.

You can put the code at the very bottom of the stylesheet
by Dave
Mon Jul 06, 2020 9:21 am
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 69

Re: how to add our email contact to website footer

The spacing is part of your website theme. You can remove the padding with by adding this code to the bottom of you stylesheet:

Code: Select all

address {
	margin-bottom: 0px;
}
by Dave
Fri Jul 03, 2020 1:39 pm
Forum: Report a Bug
Topic: Upload image & files
Replies: 1
Views: 11

Re: Upload image & files

This message will occur if you are trying to upload a file that is too large. Please observe the notification at the top of the upload screen:
Screenshot from 2020-07-03 15-38-54.png
Screenshot from 2020-07-03 15-38-54.png (27.74 KiB) Viewed 9 times
by Dave
Fri Jul 03, 2020 1:37 pm
Forum: Help / How to use AllProWebTools
Topic: Auto expand menubar on mobile devices
Replies: 6
Views: 824

Re: Auto expand menubar on mobile devices

The code that you have provided WILL automatically be there - if the parent menubar item has no content on the page and is only being used as a parent menu item. If you put content on the page, then what is actually happening when someone clicks on the parent item is that the browser is being redire...
by Dave
Fri Jun 26, 2020 1:40 pm
Forum: Suggestions / Feature Requests
Topic: Frictionless Recaptcha
Replies: 5
Views: 1479

Re: Frictionless Recaptcha

by Dave
Mon Jun 22, 2020 12:43 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 102

Re: Google Calendar Integration not working since Updating to 5.5

This video explains how to setup products with calendars so your website visitors can schedule time with you:

by Dave
Fri Jun 19, 2020 7:27 am
Forum: Suggestions / Feature Requests
Topic: Mobile Drop Down Menu (not auto display)
Replies: 1
Views: 521

Re: Mobile Drop Down Menu (not auto display)

The recommended solution for this can be found here: viewtopic.php?f=1&t=4131
by Dave
Wed Jun 17, 2020 9:39 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 102

Re: Google Calendar Integration not working since Updating to 5.5

Please be sure to follow the instructions for each user as explained in this video:

by Dave
Sun Jun 14, 2020 4:15 pm
Forum: Help / How to use AllProWebTools
Topic: How to discount international shipping
Replies: 3
Views: 65

Re: How to discount international shipping

Thanks for bringing this to our attention. The release notes have been updated to more accurately describe the functionality as follows:

"International shipping flat rate if cart over amount (ex: $10 shipping if you spend over $100)"
by Dave
Fri Jun 12, 2020 1:43 pm
Forum: Report a Bug
Topic: Sign up box #17 missing
Replies: 1
Views: 51

Re: Sign up box #17 missing

You are looking at the Campaign screen. The Signup boxes can be found on the Signup box screen. Go to the main menu and then: contacts->signup boxes
by Dave
Fri Jun 12, 2020 1:38 pm
Forum: Help / How to use AllProWebTools
Topic: How to discount international shipping
Replies: 3
Views: 65

Re: How to discount international shipping

I can see the feature that you are asking about in the screenshot that you provided.
by Dave
Wed Jun 10, 2020 7:49 am
Forum: Help / How to use AllProWebTools
Topic: How to fix abandoned cart email
Replies: 2
Views: 55

Re: How to fix abandoned cart email

The purpose of the abandoned cart email is to encourage a newcomer to try your product or service for the first time. Are you asking to configure your account to allow visitors to intentionally come to your website each month and abandon a cart knowing that they can get a discount every month?
by Dave
Wed Jun 10, 2020 7:39 am
Forum: Report a Bug
Topic: Facebook Pixel stopped working
Replies: 5
Views: 105

Re: Facebook Pixel stopped working

We will be happy to look into this for you, please provide administrative access to your Facebook account.
by Dave
Mon Jun 08, 2020 7:17 pm
Forum: Help / How to use AllProWebTools
Topic: Clean up duplicate Client Marketing Sources?
Replies: 1
Views: 28

Re: Clean up duplicate Client Marketing Sources?

Your duplicates are all cleared!
by Dave
Mon Jun 08, 2020 6:52 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 102

Re: Google Calendar Integration not working since Updating to 5.5

In AllProWebTools version 5.5, Google is requiring that all linked Google Calendar accounts must be re-linked. This applies to AllProWebTools user accounts AND the Google Calendar account linked in the AllProWebTools integrations area. AllProWebTools user accounts : If you are looking for individual...
by Dave
Mon Jun 08, 2020 9:54 am
Forum: Report a Bug
Topic: Facebook Debugger Warnings
Replies: 1
Views: 40

Re: Facebook Debugger Warnings

This happens when you do not specify your Facebook image for that page. This is found in the webpages "settings" here:
fb-image.png
fb-image.png (154.64 KiB) Viewed 35 times
TAGS: facebook image og:image facebook graph image
by Dave
Sat Jun 06, 2020 12:25 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 126

Re: Cannot access the Forum

Thanks for that additional information!

It is recommended to logout the first user before logging back in with another user.
by Dave
Thu Jun 04, 2020 5:42 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 126

Re: Cannot access the Forum

I have reset your permissions again - and I have verified that at this moment - you have access to the forum. I noticed that they had all been cleared out again. Out of hundreds of users on this forum, you are the only one experiencing this issue. When you login to the forum, are you making any chan...
by Dave
Tue Jun 02, 2020 1:28 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 15
Views: 5314

Re: Sign up form - field order

This feature is now available in version 5.5, as shown here: viewtopic.php?f=5&t=4224&p=9277
by Dave
Tue Jun 02, 2020 11:11 am
Forum: Help / How to use AllProWebTools
Topic: A way to clean up the contacts
Replies: 3
Views: 1240

Re: A way to clean up the contacts

The new method for "merging" a tag is to copy "tag A" into "tag B" (this results in tag B containing everything that was in tag A and tag B) - then you can simply delete tag A if you wish.

We have found that offering this functionality is more intuitive for the majority of our users.
by Dave
Tue Jun 02, 2020 10:56 am
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 126

Re: Cannot access the Forum

Your permissions have been reset, please try logging in to the forum again.
by Dave
Sun May 31, 2020 7:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 85

Re: How to check most recent Marketing email sends

The report page that you are looking at has a title at the top that looks like this: campaign-stats.png It is showing which action will occur next (the step) for each contact and on what date. If there are no more actions to be taken, it just shows the last action take and when. Your campaign is con...
by Dave
Sun May 31, 2020 7:06 pm
Forum: Report a Bug
Topic: Invoice not compatible with kanji
Replies: 2
Views: 72

Re: Invoice not compatible with kanji

Hello! Your account shows that you have received orders from 87 addresses in Japan over the past few years. This record is the only one presenting with this issue. Here is a sample of some of the Japanese addresses that have been entered into your website: japanese.png In order to address this, we w...
by Dave
Fri May 29, 2020 2:18 pm
Forum: Report a Bug
Topic: Generic logo w/dead links on emails in yahoomail
Replies: 1
Views: 58

Re: Generic logo w/dead links on emails in yahoomail

We have tested this on our own yahoo email account and here is what we see:
Screenshot from 2020-05-29 16-16-34.png
Screenshot from 2020-05-29 16-16-34.png (74.64 KiB) Viewed 54 times
It appears to be a setting in your yahoo email account. We suggest contacting yahoo to assist you further with this.
by Dave
Thu May 21, 2020 8:37 am
Forum: Report a Bug
Topic: Test Emails not sending
Replies: 2
Views: 164

Re: Test Emails not sending

This issue was a result of moving your domain real-noni.com to Godaddy without moving all related DNS records. Since you are no longer sending from real-noni.com, we have updated your account to send from realnoni.com. You should be able to send emails now.
by Dave
Wed May 20, 2020 9:38 am
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 264

Re: COVID-19 Shipping memo update-looking for suggestions

There is a "Terms and Conditions" checkbox requirement that can be added to your checkout screen. You can find it from the main menu: settings->website then click on "Terms and Conditions". Screenshot from 2020-05-20 12-31-51.png Screenshot from 2020-05-20 12-00-16.png The "I accept verbiage" is wha...
by Dave
Fri May 15, 2020 12:22 pm
Forum: Help / How to use AllProWebTools
Topic: How To Turn Off Invoicing Emails For A Product
Replies: 1
Views: 306

Re: How To Turn Off Invoicing Emails For A Product

From the main menu: Settings -> Invoicing

On this page, there is a tab called "Invoice Email". On that tab you will find relevant settings.
by Dave
Fri May 15, 2020 12:15 pm
Forum: Suggestions / Feature Requests
Topic: Drip campaign - auto contact remove
Replies: 2
Views: 488

Re: Drip campaign - auto contact remove

Thanks for the suggestion! We will consider this for a future version.
by Dave
Wed May 13, 2020 11:40 am
Forum: Report a Bug
Topic: Address zip code input
Replies: 4
Views: 1456

Re: Address zip code input

I have just tested this in your account with this record: https://c173.allprowebtools-s1.com/cons ... p?id=38205

I entered the zip code and the state and city auto-filled. Can you provide more explanation of the issue?
by Dave
Wed May 13, 2020 9:01 am
Forum: Help / How to use AllProWebTools
Topic: Transferring a Domain FROM APWT
Replies: 1
Views: 569

Re: Transferring a Domain FROM APWT

The process is to contact AllProWebTools Support via Support Chat or Support Screenshare to ask for a "Domain Transfer Authorization Code", also known as: "EPP code" or "transfer key" AllProWebTools will send you an email with a special code of random letters, numbers and symbols that you will provi...
by Dave
Wed May 13, 2020 8:56 am
Forum: Help / How to use AllProWebTools
Topic: Email signature - line spacing screwy
Replies: 3
Views: 827

Re: Email signature - line spacing screwy

Please start a Support Screenshare so that we may assist you further with this issue. Here is a video that explains how:

by Dave
Wed May 13, 2020 8:55 am
Forum: Help / How to use AllProWebTools
Topic: Facebook Integration is set up, but not receiving messages
Replies: 1
Views: 838

Re: Facebook Integration is set up, but not receiving messages

Please make sure you have your login and password for Facebook and start a Support Screenshare so that we may assist you further with this issue. Here is a video that explains how:

by Dave
Wed May 13, 2020 8:53 am
Forum: Help / How to use AllProWebTools
Topic: Changing email on account to receive forum replies
Replies: 5
Views: 670

Re: Changing email on account to receive forum replies

Please start a Support Screenshare so that we may assist you further with this issue. Here is a video that explains how:

by Dave
Mon May 11, 2020 1:50 pm
Forum: Help / How to use AllProWebTools
Topic: Auto expand menubar on mobile devices
Replies: 6
Views: 824

Re: Auto expand menubar on mobile devices

You can find working examples of this configuration on these websites:

https://www.crconversations.com/
https://www.marciawashburn.com/
by Dave
Mon May 11, 2020 9:18 am
Forum: Help / How to use AllProWebTools
Topic: Changing email on account to receive forum replies
Replies: 5
Views: 670

Re: Changing email on account to receive forum replies

I do not see a reason that would prevent you from changing that email address to your own. Go ahead and give it a try!
by Dave
Fri May 08, 2020 3:31 pm
Forum: Help / How to use AllProWebTools
Topic: Changing email on account to receive forum replies
Replies: 5
Views: 670

Re: Changing email on account to receive forum replies

Please provide screenshots so we can see the screen you are looking at.
by Dave
Fri May 08, 2020 8:59 am
Forum: Help / How to use AllProWebTools
Topic: Webmail link not working
Replies: 6
Views: 757

Re: Webmail link not working

This lookup tool indicates that there is no DNS record CNAME "webmail": https://mxtoolbox.com/SuperTool.aspx?ac ... tworktools

Perhaps you did not hit the "save" button?
by Dave
Thu May 07, 2020 10:29 am
Forum: Help / How to use AllProWebTools
Topic: Webmail link not working
Replies: 6
Views: 757

Re: Webmail link not working

Just add a DNS record as follows:

CNAME webmail points to toddsoutdoorservice.com
by Dave
Thu May 07, 2020 10:28 am
Forum: Help / How to use AllProWebTools
Topic: Login to Webmail via Phone email apps
Replies: 4
Views: 758

Re: Login to Webmail via Phone email apps

You can find instructions for setting up AllProWebTools email on Android here: https://www.allprowebtools.com/Android-Email-Settings/
by Dave
Wed May 06, 2020 12:48 pm
Forum: Help / How to use AllProWebTools
Topic: Login to Webmail via Phone email apps
Replies: 4
Views: 758

Re: Login to Webmail via Phone email apps

You can find detailed documentation including tutorial videos here: https://www.allprowebtools.com/AllProWebTools-Email/
by Dave
Mon May 04, 2020 12:17 pm
Forum: Help / How to use AllProWebTools
Topic: pop up on website
Replies: 7
Views: 1045

Re: pop up on website

The code provided in this thread is a proof of concept to demonstrate how code can be embeded in AllProWebTools. Pop up forms are not a native feature available or supported by AllProWebTools, though they can still be installed with embeded code. As was mentioned before, you can learn more by doing ...
by Dave
Fri May 01, 2020 2:53 pm
Forum: Help / How to use AllProWebTools
Topic: Address change
Replies: 1
Views: 579

Re: Address change

This can be found on the main menu by selecting "Settings" at the bottom, then click on "Company Information"
by Dave
Fri May 01, 2020 9:50 am
Forum: Help / How to use AllProWebTools
Topic: pop up on website
Replies: 7
Views: 1045

Re: pop up on website

Yes, all of these features are available from 3rd party providers. They will provide you with an "embed code" that you can add to your AllProWebTools header or page header for a specific page (You will find this in the settings for that page where it says "Add to HTML <head> for this page only") You...
by Dave
Thu Apr 30, 2020 12:48 pm
Forum: Suggestions / Feature Requests
Topic: Zapier and PieSync integration
Replies: 4
Views: 883

Re: Zapier and PieSync integration

PieSync is not on the table as this is the first request we have had for it.
by Dave
Wed Apr 29, 2020 8:43 pm
Forum: Help / How to use AllProWebTools
Topic: Email table spacing/"preview option"
Replies: 3
Views: 657

Re: Email table spacing/"preview option"

The problem is still the same issue, you have an extra "line of text" with no text on it. Just grab the image and pull it down one line to where the blank line is.
by Dave
Wed Apr 29, 2020 7:47 pm
Forum: Suggestions / Feature Requests
Topic: Zapier and PieSync integration
Replies: 4
Views: 883

Re: Zapier and PieSync integration

Zapier is on the roadmap, but there is currently no estimated time.