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by Dave
Mon Jul 15, 2019 12:54 pm
Forum: Report a Bug
Topic: Emails not delivering
Replies: 1
Views: 16

Re: Emails not delivering

Thanks so much for the detailed report, it is very helpful in understanding the issue. Your customer is using bellsouth.net for their emails. As you can see from this link: https://forums.att.com/t5/AT-T-Internet-Email-Security/Requesting-bellsouth-net-blacklist-Removal/td-p/5545471 bellsouth.com ha...
by Dave
Mon Jul 15, 2019 11:03 am
Forum: Suggestions / Feature Requests
Topic: Acquire Leads tool functionality
Replies: 1
Views: 15

Re: Acquire Leads tool functionality

Thanks for the suggestion! We will look into adding this to our next version 5.1 which will be released in a few weeks.
by Dave
Tue Jul 09, 2019 10:36 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 8
Views: 95

Re: PayPal order never generated, payment was processed

The order total has been corrected.
by Dave
Mon Jul 08, 2019 2:48 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 8
Views: 95

Re: PayPal order never generated, payment was processed

The missing data in order# 45328 has been updated - you should now be able to process the order.

The missing data in order# 45791 (the International order) has been updated - you should now be able to process the order.

I will continue to do research to address the cause of this issue...
by Dave
Mon Jul 08, 2019 12:43 pm
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 8
Views: 95

Re: PayPal order never generated, payment was processed

Great! Now that the PayPal page is no longer showing an error, we can look into this further for you...
by Dave
Mon Jul 08, 2019 8:42 am
Forum: Report a Bug
Topic: PayPal order never generated, payment was processed
Replies: 8
Views: 95

Re: PayPal order never generated, payment was processed

It appears that the PayPal IPN service is currently unavailable. You can login to your PayPal account and see the "Bad Request" error in the PayPal system - I am sure PayPal is working to remedy the situation on their end. Here is how you can see the error: 1 Login to your PayPal account. ...
by Dave
Tue Jul 02, 2019 8:49 am
Forum: Help / How to use AllProWebTools
Topic: Billing Name and Address in shopping cart
Replies: 1
Views: 35

Re: Billing Name and Address in shopping cart

All that is needed to verify a credit card charge is the credit card number and the billing zip code. Your shopping cart has been configured to speed up the checkout process and only ask for the information that is necessary to complete the transaction. You may consider adding a message to your webs...
by Dave
Thu Jun 27, 2019 10:49 am
Forum: Help / How to use AllProWebTools
Topic: Email subject line
Replies: 2
Views: 59

Re: Email subject line

This happens when you use a tag like: {FULLNAME}, {FIRST}, or {LAST} to allow users name to be printed. If there is no name on file, there is nothing to be printed. What you can do in this case, is provide an alternative word like "Attention" or "Dear Customer". This will only be...
by Dave
Wed Jun 19, 2019 2:39 pm
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 142

Re: Edit verbiage on review submission page

You can change the amount of the discount by going to "settings"->"website" in your console. If you clear out the percentage amount - it will no longer offer a discount.
by Dave
Wed Jun 19, 2019 2:37 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 236

Re: Shipping Confirmation contact us link error

We have updated the "Forgot Password" system email template to match the other system emails.

You can learn how to edit these yourself as described at this link: https://www.allprowebtools.com/System-E ... Web-Pages/
by Dave
Mon Jun 17, 2019 9:43 am
Forum: Report a Bug
Topic: Please make the STATE dropdown in the Create Buyers template longer
Replies: 4
Views: 106

Re: Please make the STATE dropdown in the Create Buyers template longer

Thank you for supplying that support code - it appears that you are using a custom theme that was not designed by AllProWebTools. The theme name is "BlueZenithTheme". It would appear that there is an error in the CSS file of this theme that is causing the state field issue that you are ref...
by Dave
Thu Jun 13, 2019 7:23 am
Forum: Report a Bug
Topic: Timeline Error
Replies: 5
Views: 108

Re: Timeline Error

You can find an explanation of this behavior in this blog: https://www.allprowebtools.com/allprowebtools-blog/

Additional refinements to the Timeline are already planned for future versions.
by Dave
Thu Jun 06, 2019 9:26 am
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 142

Re: Edit verbiage on review submission page

This page offers functionality for users to input information, there is no page editor for this - although we can make some adjustments in HTML for you. This can be changed in the HTML template found at settings->administrator then edit the template called "Review Template"
by Dave
Mon Jun 03, 2019 2:27 pm
Forum: Help / How to use AllProWebTools
Topic: Selling My Business - How do I transfer my AllProWebTools account to a new owner?
Replies: 2
Views: 215

Re: Selling My Business - How do I transfer my AllProWebTools account to a new owner?

We will also be available to train the new owner and their staff via screenshare! They can request a training anytime by following the steps in this video:

by Dave
Mon Jun 03, 2019 10:22 am
Forum: Report a Bug
Topic: Save and preview screen on emails
Replies: 1
Views: 47

Re: Save and preview screen on emails

Thanks for notifying us of this issue, this has now been addressed.
by Dave
Thu May 30, 2019 11:19 am
Forum: Suggestions / Feature Requests
Topic: Frictionless Recaptcha
Replies: 3
Views: 140

Re: Frictionless Recaptcha

Thanks for this suggestion. We are already looking into this, but we do not yet have an ETA on this feature.
by Dave
Thu May 23, 2019 10:47 am
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.2 (Expected 9-01-2019)
Replies: 0
Views: 93

AllProWebTools Version 5.2 (Expected 9-01-2019)

Base Package ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - located at console4.62/set-billing-information.php ⋅&nbs...
by Dave
Thu May 23, 2019 10:26 am
Forum: Report a Bug
Topic: 301s Not Working
Replies: 5
Views: 140

Re: 301s Not Working

Thank you for the additional improvement suggestions! We have updated the system so that starting and ending slashes '/' will automatically be removed when you enter in the Typed URL. We used to automatically downcase all filenames years ago, but we received numerous complaints that our customers wa...
by Dave
Wed May 22, 2019 3:43 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 236

Re: Shipping Confirmation contact us link error

The verbiage that you are referring to can be found by clicking on "settings" on the main menu and then click on "invoicing". From here click on the tab that says "invoice Email" scroll down and you will see the message that you can edit.
by Dave
Wed May 22, 2019 12:32 pm
Forum: Report a Bug
Topic: 301s Not Working
Replies: 5
Views: 140

Re: 301s Not Working

Redirects should not be entered with a slash '/' at the end of the Typed URL. We have updated the system to no longer accept slashes at the end of a Typed URL. You should edit the existing redirects and remove the slash at the end of the Typed URL An ending slash on the "Redirect URL" is s...
by Dave
Tue May 21, 2019 10:08 am
Forum: Report a Bug
Topic: Our 'Expert' Client List
Replies: 2
Views: 141

Re: Our 'Expert' Client List

Thanks for reporting this. This issue has now been addressed, please confirm if it is working for you now.
by Dave
Tue May 21, 2019 8:41 am
Forum: Help / How to use AllProWebTools
Topic: too many redirects
Replies: 1
Views: 126

Re: too many redirects

This will happen if you set your homepage to hidden. You can correct this by logging into your account and choose "Website" and then "My webpages" from the main menu. Now look through the list and find the page labeled "home page" in blue. Click on the "gear" ...
by Dave
Mon May 20, 2019 1:16 pm
Forum: Suggestions / Feature Requests
Topic: Comment Box Label
Replies: 6
Views: 163

Re: Comment Box Label

Please try it now and you can also include the question mark.
by Dave
Mon May 20, 2019 12:29 pm
Forum: Suggestions / Feature Requests
Topic: Comment Box Label
Replies: 6
Views: 163

Re: Comment Box Label

The field size has been increased to 255 characters for this account - please verify that you can now enter more text.

We will work on the ? issue and let you know when that is available...
by Dave
Mon May 20, 2019 9:48 am
Forum: Suggestions / Feature Requests
Topic: Comment Box Label
Replies: 6
Views: 163

Re: Comment Box Label

We will be happy to look into this for you. Can you please provide the support code for the account that you are currently working on. We would like to add an experimental feature to the account you are working in for you to use.
by Dave
Mon May 20, 2019 8:47 am
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 236

Re: Shipping Confirmation contact us link error

The verbiage that is in the {ORDER DETAILS} is predetermined by the system and which items were purchased, there is currently no way to edit it. We have updated the "Email Invoice" system email template to match the other system emails. You can learn how to edit these yourself as described...
by Dave
Fri May 17, 2019 10:51 am
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 11
Views: 3018

Re: I need help with a sign up form

[tags] leadbox order signup box order sign up box order
by Dave
Tue May 14, 2019 8:42 am
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 236

Re: Shipping Confirmation contact us link error

You can edit the appearance of your Shipping Confirmation email by choosing "marketing" and then "emails" from the main menu. Scroll through the list of emails and find the one called "[SYSTEM] - Shipping Confirmation Email"/ Click the pencil icon to edit the email and ...
by Dave
Thu May 09, 2019 1:34 pm
Forum: Help / How to use AllProWebTools
Topic: Video Background
Replies: 8
Views: 228

Re: Video Background

I am sorry, we do not have any experience doing this with Vimeo.
by Dave
Mon May 06, 2019 2:31 pm
Forum: Suggestions / Feature Requests
Topic: Feedback on new website builder interface
Replies: 4
Views: 227

Re: Feedback on new website builder interface

Keywords for SEO purposes have been unused for many years now. You can read more about this on this webpage written by yoast (one of the most respected and utilized SEO services available)

https://yoast.com/meta-keywords/
by Dave
Mon May 06, 2019 2:25 pm
Forum: Report a Bug
Topic: Roundcube deleted all our settings???
Replies: 1
Views: 93

Re: Roundcube deleted all our settings???

We have performed a major server upgrade. I will pull all of your settings over within the next few hours and then let you know.
by Dave
Fri May 03, 2019 9:11 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2314

Re: webmail auto reply

In order to help you further with this, we will need to do a Support Screenshare. Here is a video that will show you how to start a Support Screenshare:

by Dave
Tue Apr 30, 2019 10:48 am
Forum: Help / How to use AllProWebTools
Topic: optin form html code
Replies: 1
Views: 95

Re: optin form html code

We do not recommend using raw HTML forms as much of the functionality will be lost. This includes dynamic thank you messages, updates when new fields are added, and how the form reacts when a user does not enter all of the info correctly. The most important concern is that your forms may no longer w...
by Dave
Tue Apr 23, 2019 9:34 am
Forum: Report a Bug
Topic: redirects not working
Replies: 1
Views: 105

Re: redirects not working

It does appear that you have configured the redirects correctly. You are working in a clone build of a live website for the purpose of creating a new theme to be applied to the live website at a later date. For this reason, the development install that you have will not be fully functional when it c...
by Dave
Wed Apr 17, 2019 12:15 pm
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 10
Views: 2314

Re: webmail auto reply

You can select the option that says "out of office message"
by Dave
Tue Apr 09, 2019 9:40 am
Forum: Report a Bug
Topic: Send Test Email Button is disabled
Replies: 1
Views: 108

Re: Send Test Email Button is disabled

The test email system has been moved in version 5.0. Previously, many of our users were confused when they would use tokens such as {FIRST} or {LAST} and then send a test email to an email address that was not in the CRM. This resulted in no name coming through in the test email. This will also allo...
by Dave
Sat Apr 06, 2019 6:52 pm
Forum: Report a Bug
Topic: Reporting multiple "opened emails" on contact cards
Replies: 4
Views: 190

Re: Reporting multiple "opened emails" on contact cards

This issue has now been addressed in version 5.0. Duplicate opens in a row will only show as a single open. If any other timeline event occurs such as a different email being opened, or a note is added to the CRM, or an invoice is created, etc. A subsequent opened email will be reported once more in...
by Dave
Fri Apr 05, 2019 12:55 pm
Forum: Report a Bug
Topic: Reporting multiple "opened emails" on contact cards
Replies: 4
Views: 190

Re: Reporting multiple "opened emails" on contact cards

Yes, we will look into a way of consolidating these into a single notification over the next few days. Until then, you can use the Workflow Timeline filters to show ONLY the notes. The filter looks like a thought bubble.
by Dave
Tue Apr 02, 2019 1:08 pm
Forum: Policies / Best Practices
Topic: Email System
Replies: 1
Views: 56028

Re: Email System

As of AllProWebTools 5.0 if you send 2 different scheduled emails to the same email address in the same day, your customer will only receive the first email sent. If you schedule 2 (or more) different scheduled emails to the same email address at the exact same hour of the day - your customer will r...
by Dave
Tue Apr 02, 2019 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Center APWT Sign up box in WordPress
Replies: 2
Views: 166

Re: Center APWT Sign up box in WordPress

For both Wordpress AND AllProWebTools websites, the leadboxes can be centered by adding a single line to the CSS file as follows:

.custombox0 {
margin: auto;
}


TAGS: center signup box / center signup form / center leadbox / center lead form
by Dave
Mon Apr 01, 2019 7:59 pm
Forum: Suggestions / Feature Requests
Topic: Please add customization ability for 'Refer a Friend'
Replies: 2
Views: 199

Re: Please add customization ability for 'Refer a Friend'

The additional functionality that you are requesting would involve quite a bit of changes to the code. We will consider making these adjustments if there are other users who would like to comment on this thread and request that these changes are added.
by Dave
Mon Apr 01, 2019 7:53 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 282

Re: Dicitonary term edits not saving

Thanks for reporting this, we have addressed this issue. Please give it another try and let us know how it works out!
by Dave
Mon Apr 01, 2019 7:13 pm
Forum: Help / How to use AllProWebTools
Topic: Track Clickable Links Within an Emal
Replies: 1
Views: 147

Re: Track Clickable Links Within an Emal

Here is a video that will show you how to do this:

by Dave
Fri Mar 29, 2019 3:36 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 282

Re: Dicitonary term edits not saving

Yes, we are still looking into this issue for you and we will post back here when we have a resolution for you.
by Dave
Fri Mar 29, 2019 3:35 pm
Forum: Report a Bug
Topic: Uploading contacts taking abnormally long
Replies: 1
Views: 123

Re: Uploading contacts taking abnormally long

Since you have been upgraded to the new version 5.0:

We have been seeing error logs that indicate that your computer keeps trying to use version 4.63 and 5.0 at the same time and that will DEFINITELY cause you problems like this. We recommend clearing your cookies and this should resolve the issue.
by Dave
Sat Mar 23, 2019 11:28 am
Forum: Report a Bug
Topic: Credit card expiry field
Replies: 1
Views: 130

Re: Credit card expiry field

The AllProWebTools credit card processing system automatically adds the "0" before any single digit expiration dates before it sends them on to the credit card processing company. If this were not the case, you would most likely be getting many more complaints from your customers attemptin...
by Dave
Fri Mar 22, 2019 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Right to be Forgotten
Replies: 2
Views: 194

Re: Right to be Forgotten

This record has been completely purged as requested.
by Dave
Tue Mar 19, 2019 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Blacklist IP & Incoming Emails UPDATE
Replies: 3
Views: 198

Re: Blacklist IP & Incoming Emails UPDATE

In the article here: https://www.allprowebtools.com/New-from-AllProWebTools-CRM-Email-Inbox/ Under the heading "FAQ about the CRM Email Inbox" - you will see under the 3rd bullet point the following text: It will ONLY display emails from email addresses that have a contact record in your C...
by Dave
Tue Jan 29, 2019 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: PCI Compliance
Replies: 1
Views: 157

Re: PCI Compliance

We have made some adjustments to your security settings. Please run another scan and let us know the new findings.
by Dave
Mon Jan 21, 2019 1:32 pm
Forum: Help / How to use AllProWebTools
Topic: Create A Statement of All Unpaid Invoices for Customer
Replies: 2
Views: 233

Re: Create A Statement of All Unpaid Invoices for Customer

Reports->Accounting->Sales Reports at the top of the screen you will see a white button that says "Filter Report". Click this button and you will see a number of filtering options. You can set the "Order Status" to "Show only unpaid". Be sure the set the appropriate dat...

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