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by Dave
Thu Feb 27, 2020 10:11 am
Forum: Suggestions / Feature Requests
Topic: Calendar Options
Replies: 2
Views: 121

Re: Calendar Options

I believe that what you are asking for is already a capability. You can create any number of calendars from inside Google Calendar. You can link them all to your main account. It is the main calendar account that you link to your AllProWebTools account. All sub-calendars that are connected to your m...
by Dave
Thu Feb 13, 2020 3:24 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.5 (Expected 7-01-2019)
Replies: 0
Views: 186

AllProWebTools Version 5.5 (Expected 7-01-2019)

Base Package ⋅ Who else works here (requested by Chrissanne) ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override Commerce ⋅ Membership pricing will be ...
by Dave
Thu Feb 13, 2020 3:21 pm
Forum: Change Log / Version Plans
Topic: Smartphone App 1.2.5 (Estimated 03-20-2020)
Replies: 0
Views: 69

Smartphone App 1.2.5 (Estimated 03-20-2020)

What's New:
  • Click to call now recorded with user's name on Workflow Timeline
  • Ability to send images in text messages and emails
  • Remove individual CRM record of email blasts from main timeline
by Dave
Thu Feb 13, 2020 3:19 pm
Forum: Change Log / Version Plans
Topic: Smartphone App 1.2.0 (Current 02-12-2020)
Replies: 0
Views: 70

Smartphone App 1.2.0 (Current 02-12-2020)

What's New:
  • View pictures sent in emails and text messages.
by Dave
Tue Feb 11, 2020 10:19 am
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 1
Views: 176

Re: PayPal Order missing from Console

This will happen in the rare occasion when there is a break in communication from Paypal to AllProWebTools. AllProWebTools waits to hear from Paypal that a payment has actually gone through before AllProWebTools will complete the order. You can see a list of processed charges by FIRST logging into P...
by Dave
Tue Feb 04, 2020 3:04 pm
Forum: Help / How to use AllProWebTools
Topic: lead page
Replies: 1
Views: 49

Re: lead page

Yes, this is possible and has been accomplished in the past by other AllProWebTools users. You would want to speak with your web developer about creating a "lightbox" or "modal" to contain the AllProWebTools signup form. This would be accomplished by placing the AllProWebTools si...
by Dave
Mon Feb 03, 2020 9:05 am
Forum: Help / How to use AllProWebTools
Topic: Email questions
Replies: 1
Views: 48

Re: Email questions

Yes, you can find the answer to both of your questions, along with instructions on how to configure your account to suit your needs, here: https://www.allprowebtools.com/Branded- ... oWebTools/
by Dave
Wed Jan 22, 2020 6:33 pm
Forum: Help / How to use AllProWebTools
Topic: Bulk export Media Library
Replies: 1
Views: 62

Re: Bulk export Media Library

Please press the support button and request a zip file. It will only take a minute or so.
by Dave
Sat Jan 18, 2020 10:02 pm
Forum: Report a Bug
Topic: images
Replies: 5
Views: 237

Re: images

The large file has been deleted for you.
by Dave
Wed Jan 15, 2020 10:11 am
Forum: Suggestions / Feature Requests
Topic: Marketing Campaign Results
Replies: 5
Views: 386

Re: Marketing Campaign Results

Notifications of opened emails is offered with our "Email Pro" WebTool as explained here: https://www.allprowebtools.com/Email-Marketing-Tools/
by Dave
Wed Jan 15, 2020 9:55 am
Forum: Report a Bug
Topic: Shortcode not working in footer
Replies: 1
Views: 90

Re: Shortcode not working in footer

The tokens are meant to be used in WYSIWYG editors, like the one found by going to "Settings" -> "Website" -> "Edit Footer". It appears that you are not using our WYSIWYG footer and are using a custom theme where the footer is hard coded HTML. You can access the hard co...
by Dave
Thu Jan 09, 2020 4:38 pm
Forum: Policies / Best Practices
Topic: Email System
Replies: 2
Views: 56523

Re: Email System

As of version 5.1: You can now send many different emails to the SAME email address in the same day as long as they are all scheduled emails or part of a campaign. You cannot send the exact same email to the exact same email address on the exact same day (when sending as a scheduled email to a tag)...
by Dave
Tue Jan 07, 2020 5:30 pm
Forum: Help / How to use AllProWebTools
Topic: Anonymous Payments
Replies: 4
Views: 148

Re: Anonymous Payments

They will be taken straight to the payment screen - no login.
by Dave
Tue Jan 07, 2020 4:10 pm
Forum: Help / How to use AllProWebTools
Topic: Anonymous Payments
Replies: 4
Views: 148

Re: Anonymous Payments

This feature has already been added in version 5.3 as you can see here: viewtopic.php?f=5&t=4175

It is listed as item number 1 under "Commerce"

The expected release date of this version is shown at that link as well.
by Dave
Tue Jan 07, 2020 4:07 pm
Forum: Help / How to use AllProWebTools
Topic: Change the email that gets sent after someone makes a purchase
Replies: 2
Views: 93

Re: Change the email that gets sent after someone makes a purchase

There are 2 invoicing options: 1 - PDF invoice 2 - Email invoice These can be configured by going to "settings" -> "Invoicing" from the main menu. There is a tab called "PDF Options". Choose this tab and notice the setting called "Display invoice PDF links": -...
by Dave
Mon Dec 30, 2019 1:11 pm
Forum: Report a Bug
Topic: email address valid but showing red x
Replies: 7
Views: 420

Re: email address valid but showing red x

You can clear the red x by changing the email address (like adding a number to the end of it) and then saving it and then changing the email back by removing the number that you placed at the end. I have done this to record 4287 and the x is now cleared. If you come back later and the x is there aga...
by Dave
Thu Dec 26, 2019 12:15 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.4 (Expected 4-01-2020)
Replies: 0
Views: 161

AllProWebTools Version 5.4 (Expected 4-01-2020)

Base Package ⋅  Facebook Messenger images storage ⋅  subcontractors system ⋅  SOP System ⋅  Globalsups ajax folder / dir improvement ⋅  Invisible Recaptcha ⋅  WFTL Forever scroll - restructure to use indexes when filtering ⋅  Sen...
by Dave
Wed Dec 25, 2019 11:46 am
Forum: Change Log / Version Plans
Topic: Smartphone App 1.1.3 (01-23-2020)
Replies: 0
Views: 132

Smartphone App 1.1.3 (01-23-2020)

What's New:
  • Click to call from smartphone using company caller id
  • New search on menubar finds matches in: emails, text messages, CRM notes, address, phone, and tasks
by Dave
Tue Dec 17, 2019 10:13 am
Forum: Suggestions / Feature Requests
Topic: Is there a way to hide this message?
Replies: 2
Views: 126

Re: Is there a way to hide this message?

Enabling browser notifications will not automatically result in receiving popups or notifications. Also, browser notifications are never used for advertising. When you enable the browser notification system, you will only receive notifications that you enable within AllProWebTools. If you have not e...
by Dave
Tue Dec 17, 2019 9:32 am
Forum: Help / How to use AllProWebTools
Topic: What is a reseller?
Replies: 1
Views: 124

Re: What is a reseller?

This was explained in our blog on Tuesday July 2, 2019.

You can read the article here: https://www.allprowebtools.com/Reseller ... Save-Time/
by Dave
Tue Dec 17, 2019 9:30 am
Forum: Help / How to use AllProWebTools
Topic: Clear Notifications on the Dashboard
Replies: 1
Views: 110

Re: Clear Notifications on the Dashboard

Only the owner of the company can delete timeline entries. This is done by going to the CRM record for the timeline entry (it cannot be done from the main timeline on the dashboard). The company owner will see a delete button like this: Screenshot from 2019-12-17 10-27-21.png The purpose of the Work...
by Dave
Tue Dec 10, 2019 4:59 pm
Forum: Report a Bug
Topic: address missing from order?
Replies: 2
Views: 145

Re: address missing from order?

If you lookup the order in Paypal - does Paypal show the address info?
by Dave
Thu Dec 05, 2019 2:30 pm
Forum: Report a Bug
Topic: images
Replies: 5
Views: 237

Re: images

I have found a number of images in your account that are very large or incomplete, here are just a few: http://www.jessiroy.com/content/uploads/15148.jpg http://www.jessiroy.com/content/uploads/15148---Copy.jpg http://www.jessiroy.com/content/uploads/2973302.jpg http://www.jessiroy.com/content/uploa...
by Dave
Thu Dec 05, 2019 10:21 am
Forum: Report a Bug
Topic: Facebook share image for landing pages is incorrect
Replies: 2
Views: 140

Re: Facebook share image for landing pages is incorrect

Please run these URLs in the Facebook debugger here: https://developers.facebook.com/tools/debug/sharing/

and fix the issues reported to you by Facebook
by Dave
Wed Dec 04, 2019 2:59 pm
Forum: Report a Bug
Topic: welcome email missing coupon code
Replies: 1
Views: 122

Re: welcome email missing coupon code

We have just tested the welcome email system and received an email with a coupon code in it. There are many reasons why this may not have worked for this client, which could include anti-virus scanners or spam blockers, or even a faulty Internet connection. please let us know if this happens again a...
by Dave
Wed Dec 04, 2019 8:45 am
Forum: Report a Bug
Topic: First name does not show up in subject line
Replies: 1
Views: 139

Re: First name does not show up in subject line

If the particular person that you are sending an email to does NOT have anything recorded as their first name, the email will have nothing to put in the place of the {FIRST} tag. When editing your email, there is a button labeled "Advanced Settings" - if you click this, you will see a sett...
by Dave
Tue Dec 03, 2019 4:22 pm
Forum: Report a Bug
Topic: images
Replies: 5
Views: 237

Re: images

Thanks for contacting us about this issue. It appears that you have loaded a VERY large image called 59246.jpg which is 5,315 pixels wide by 5,315 pixels tall. This was preventing your image chooser from loading. We have removed the image and now your image chooser is working. We recommend keeping a...
by Dave
Tue Dec 03, 2019 10:22 am
Forum: Report a Bug
Topic: Video failed to embed in email, email failed to send, system failed to notify me
Replies: 2
Views: 181

Re: Video failed to embed in email, email failed to send, system failed to notify me

We are sorry about the trouble that you experienced with your last scheduled email. Here is a link that explains how embedding videos in emails works/does not work: http://allprowebtools.com/forum/viewtopic.php?f=1&t=3563&p=7939&hilit=video+embed&sid=07cfdc4585bf379b1a31a999fa751566#...
by Dave
Fri Nov 15, 2019 10:31 am
Forum: Report a Bug
Topic: email address valid but showing red x
Replies: 7
Views: 420

Re: email address valid but showing red x

Thanks for reporting this. There was an issue where the red x was not being cleared whenever you would fix the email - this has now been fixed.

7450 and 35433 and 35906 have been reactivated.

We did not see a "red x" on CRM record 35400.
by Dave
Wed Nov 06, 2019 11:28 am
Forum: Suggestions / Feature Requests
Topic: Allow STRIPE for recurring payments and memberships
Replies: 6
Views: 1149

Re: Allow STRIPE for recurring payments and memberships

You can find all of the current information about which payment methods are compatible with each feature in the grid on this page: https://www.allprowebtools.com/How-to-Accept-Credit-Card-Payments-through-Your-AllProWebTools/ The information on this page will be updated as new payment features becom...
by Dave
Tue Nov 05, 2019 4:36 pm
Forum: Report a Bug
Topic: Default policy template pages header
Replies: 1
Views: 143

Re: Default policy template pages header

Thanks for reporting this. This will no longer be an issue with future installs. We can remove the header tag by request on any AllProWebTools installations created before today.
by Dave
Mon Oct 28, 2019 3:06 pm
Forum: Report a Bug
Topic: email address valid but showing red x
Replies: 7
Views: 420

Re: email address valid but showing red x

Thanks for reporting this, the email address has been re-activated.
by Dave
Wed Oct 23, 2019 8:29 am
Forum: Report a Bug
Topic: I keep on getting logged out
Replies: 2
Views: 231

Re: I keep on getting logged out

Have you read this information about logins: https://allprowebtools.com/forum/viewtopic.php?f=9&t=4149 If you continue to have an issue, please start a screenshare with our support team so that we can assist you with this issue. Here is a video that will show you how to start a screenshare: EQzy...
by Dave
Tue Oct 22, 2019 12:06 pm
Forum: Help / How to use AllProWebTools
Topic: Unable to verify email
Replies: 7
Views: 1950

Re: Unable to verify email

There is no need to click the button that says "Verify Email Addresses" - this button is used to send a special email to each of the users on your account (if they are using email addresses such as gmail, yahoo, etc that are not on your company URL) so that their individual non-company ema...
by Dave
Tue Oct 22, 2019 11:56 am
Forum: Help / How to use AllProWebTools
Topic: PayPal double charge
Replies: 2
Views: 198

Re: PayPal double charge

Great question. Since both payments are showing in AllProWebTools and causing the amount paid to be double - you should void from inside AllProWebTools.
by Dave
Tue Oct 22, 2019 8:35 am
Forum: Help / How to use AllProWebTools
Topic: Unable to verify email
Replies: 7
Views: 1950

Re: Unable to verify email

Different DNS providers can take different amounts of time to process your changes. We got a notification that your DNS records became available at 4:23pm MST on 10/21/2019. This means that you should now be able to verify your DNS in the AllProWebTools account.
by Dave
Wed Oct 16, 2019 3:47 pm
Forum: Suggestions / Feature Requests
Topic: Special Shipping Requests
Replies: 3
Views: 379

Re: Special Shipping Requests

That is because you are using version 5.1, information on the 5.2 release can be found here: viewforum.php?f=5
by Dave
Thu Oct 03, 2019 3:30 pm
Forum: Help / How to use AllProWebTools
Topic: View Date that someone joined a campaign
Replies: 22
Views: 1542

Re: View Date that someone joined a campaign

This feature can be found on the main menu at: Reports -> Contacts -> Campaign Members in version 5.2
by Dave
Thu Oct 03, 2019 2:45 pm
Forum: Report a Bug
Topic: Scheduled text messages repeatedly sent out
Replies: 2
Views: 249

Re: Scheduled text messages repeatedly sent out

After working with Phone.com, we have implemented a solution to this issue. We have simulated running over 500 text messages in a scheduled text message and the process completed successfully with only one message sent to each phone number. We ask that any AllProWebTools user who is planning to send...
by Dave
Thu Oct 03, 2019 1:49 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.3 (Current 2-15-2020)
Replies: 0
Views: 377

AllProWebTools Version 5.3 (Current 2-15-2020)

Base Package ⋅ Setting to make APWT app use company phone number for calls ⋅ Setting to enable a sidebar with links to all pages that have the Gallery widget ⋅ Unmatched Facebook contacts show up in notifications Commerce ⋅ Links on invoices will automaticall...
by Dave
Thu Oct 03, 2019 12:42 pm
Forum: Report a Bug
Topic: Scheduled text messages repeatedly sent out
Replies: 2
Views: 249

Re: Scheduled text messages repeatedly sent out

We have just completed a call with Phone.com engineers. They are looking into the issue and we are awaiting their response.
by Dave
Thu Oct 03, 2019 11:10 am
Forum: Report a Bug
Topic: Scheduled text messages repeatedly sent out
Replies: 2
Views: 249

Scheduled text messages repeatedly sent out

On 10/2/2019 at 9:50pm EST an issue was brought to our attention concerning scheduled text messages being repeatedly sent out from specific AllProWebTools accounts. Investigation into this matter by our programming team found that this issue was only affecting scheduled text messages to over 500 con...
by Dave
Tue Oct 01, 2019 4:10 pm
Forum: Report a Bug
Topic: Iris verification??
Replies: 2
Views: 244

Re: Iris verification??

We do not have any information about this. It would help to see a picture of the screen with the error message on it. This could be coming from a software that is installed on your customer's computer. You may suggest that they try their purchase from a different computer to see if they still have a...
by Dave
Tue Oct 01, 2019 3:42 pm
Forum: Help / How to use AllProWebTools
Topic: Changes in Authorize.Net
Replies: 2
Views: 277

Re: Changes in Authorize.Net

In order to process credit cards online, you will need: a "Shopping Cart Solution" (AllProWebTools) which connects through a "Payment Gateway" (Authorize.net) which sends payment funds through a "Merchant Service Provider" (we recommend TSYS: https://www.allprowebtools....
by Dave
Wed Sep 25, 2019 2:01 pm
Forum: Help / How to use AllProWebTools
Topic: Duplicate Emails Being Sent
Replies: 3
Views: 318

Re: Duplicate Emails Being Sent

Thank you for reporting this, we have resolved this issue on our end. This was an issue affecting only version 5.1.
by Dave
Tue Sep 24, 2019 2:41 pm
Forum: Help / How to use AllProWebTools
Topic: Duplicate Emails Being Sent
Replies: 3
Views: 318

Re: Duplicate Emails Being Sent

Thanks for letting us know!

In order to look into this, we will need your client's support code and a few of the email addresses that were affected.
by Dave
Mon Sep 16, 2019 1:58 pm
Forum: Suggestions / Feature Requests
Topic: Marketing Campaign Results
Replies: 5
Views: 386

Re: Marketing Campaign Results

All email view and click tracking is done on the email level. A simple way to accomplish your goal would be to make a copy of your original email and use the copy in the 2nd campaign. You can make all the copies that you want for FREE! This way, the email will still look the same to the subscriber, ...
by Dave
Mon Sep 16, 2019 1:55 pm
Forum: Suggestions / Feature Requests
Topic: Editing Email Campaigns
Replies: 2
Views: 250

Re: Editing Email Campaigns

You can always add additional emails to the end of a campaign. The problem that occurs if adding an email somewhere in the middle is what to do with the folks who have already signed up and have received the 3rd or 4th email. If you were able to add a new email between the 3rd and 4th, the new email...
by Dave
Mon Sep 16, 2019 1:46 pm
Forum: Help / How to use AllProWebTools
Topic: Custom Thank You Pages for Products
Replies: 2
Views: 336

Re: Custom Thank You Pages for Products

When a product is purchased, you can configure a custom campaign to be sent to the customer. Campaigns can be triggered ONLY to be sent for a specific product or product category. This campaign can include any email that you want. You can also create a coupon that offers a product for free (or half ...
by Dave
Wed Sep 11, 2019 8:40 am
Forum: Help / How to use AllProWebTools
Topic: Cloudflare/captcha/Error 484
Replies: 1
Views: 256

Re: Cloudflare/captcha/Error 484

This typically means that some suspicious activity was detected from the IP address of the person viewing your website. In order to verify that this is a real person accessing your website, a CAPTCHA challenge is presented. This is when the wiggly letters and numbers are given and you are asked to t...

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