Search found 560 matches

Go to advanced search

by Dave
Tue Mar 19, 2019 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Blacklist IP & Incoming Emails UPDATE
Replies: 3
Views: 17

Re: Blacklist IP & Incoming Emails UPDATE

In the article here: https://www.allprowebtools.com/New-from-AllProWebTools-CRM-Email-Inbox/ Under the heading "FAQ about the CRM Email Inbox" - you will see under the 3rd bullet point the following text: It will ONLY display emails from email addresses that have a contact record in your C...
by Dave
Tue Jan 29, 2019 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: PCI Compliance
Replies: 1
Views: 58

Re: PCI Compliance

We have made some adjustments to your security settings. Please run another scan and let us know the new findings.
by Dave
Mon Jan 21, 2019 1:32 pm
Forum: Help / How to use AllProWebTools
Topic: Create A Statement of All Unpaid Invoices for Customer
Replies: 2
Views: 99

Re: Create A Statement of All Unpaid Invoices for Customer

Reports->Accounting->Sales Reports at the top of the screen you will see a white button that says "Filter Report". Click this button and you will see a number of filtering options. You can set the "Order Status" to "Show only unpaid". Be sure the set the appropriate dat...
by Dave
Thu Jan 10, 2019 7:18 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Pricing - one time cost, monthly cost
Replies: 4
Views: 257

Re: Membership Pricing - one time cost, monthly cost

Since there are several configurations that may affect your results. We suggest that you process a test transaction and let us know the Support Code and resulting order# from the test transaction. This will allow us to assist you further. You can always perform a test charge by setting authorize.net...
by Dave
Wed Jan 09, 2019 10:28 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 6
Views: 1827

Re: webmail auto reply

I have just created a test email address on your account and I setup an out of office message by following the instructions found here: https://www.targetintegration.com/how-to-setup-an-out-of-office-reply-on-roundcube/ I then sent a test email to that address from a gmail account and within 10 seco...
by Dave
Mon Jan 07, 2019 7:27 pm
Forum: Suggestions / Feature Requests
Topic: Clear cache on development sites
Replies: 1
Views: 88

Re: Clear cache on development sites

You will not find a clear cache button on development sites because AllProWebTools does not cache anything on development sites. Caching may still occur in your web browser, so we recommend that you follow the instructions here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refre...
by Dave
Sat Jan 05, 2019 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 199

Re: Unsubscribe Page and radio buttons

Yes, clicking "unsubscribe from all" will do exactly that. This is in accordance with the requirements of the CAN-SPAM act. When a customer "unsubscribes from all" it will not change what tags they have, it just prevents any marketing related emails from being sent out to them. O...
by Dave
Fri Jan 04, 2019 10:02 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 6
Views: 1827

Re: webmail auto reply

I am not aware of any changes.
by Dave
Tue Dec 25, 2018 9:25 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.1 (Expected 4-01-2019)
Replies: 0
Views: 193

AllProWebTools Version 5.1 (Expected 4-01-2019)

Base Package ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - located at console4.62/set-billing-information.php ⋅&nbs...
by Dave
Tue Dec 25, 2018 8:18 pm
Forum: Suggestions / Feature Requests
Topic: When Going Live, change links in email
Replies: 2
Views: 102

Re: When Going Live, change links in email

This feature has just been added.
by Dave
Thu Dec 20, 2018 12:23 pm
Forum: Help / How to use AllProWebTools
Topic: Change file names for tickets and invoices
Replies: 4
Views: 132

Re: Change file names for tickets and invoices

This update is now available.
by Dave
Thu Dec 20, 2018 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Change file names for tickets and invoices
Replies: 4
Views: 132

Re: Change file names for tickets and invoices

What would you like to call them?

How about "ticket" and "invoice 1234"?
by Dave
Tue Dec 18, 2018 4:42 pm
Forum: Help / How to use AllProWebTools
Topic: Mass deletion of notifications
Replies: 2
Views: 104

Re: Mass deletion of notifications

This is likely caused by a number of CRM records tied to the user by the "Account Manager" field who were all due to be called a while back. You can remove all of the users that are tied to the user by visiting the user's Sales Pipeline. You can get to the Sales Pipeline as shown in this v...
by Dave
Tue Dec 18, 2018 3:05 pm
Forum: Report a Bug
Topic: Alias coupon gave 67% off instead of just 10%
Replies: 1
Views: 85

Re: Alias coupon gave 67% off instead of just 10%

Thank you for reporting this. Your detailed explanation of this issue allowed us to address this right away and a patch has been installed to address this issue for all future orders.
by Dave
Fri Dec 14, 2018 9:49 am
Forum: Report a Bug
Topic: Dynamic Message errors
Replies: 2
Views: 101

Re: Dynamic Message errors

We appreciate your reporting this issue and thank you for providing such detail. We have attempted to reproduce the issue that you have described in the latest versions of Chrome, Firefox, and Edge. We have also attempted to reproduce the issue by both creating a new leadbox and editing an existing ...
by Dave
Thu Dec 13, 2018 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Automatically Expire Ticket Products
Replies: 2
Views: 109

Re: Automatically Expire Ticket Products

This feature is not currently available, but it will be very easy to add so I have added it to be available in our next version release here: viewtopic.php?f=5&t=3916&p=8212#p8212
by Dave
Wed Dec 12, 2018 9:03 am
Forum: Help / How to use AllProWebTools
Topic: Send Campaign depending on Product Variation
Replies: 1
Views: 72

Re: Send Campaign depending on Product Variation

Yes. You can create a campaign that is triggered by a purchase of a specific product. From the main menu choose "Emails" -> "Manage Campaigns". Here you can create a new campaign, then set the "trigger" to "Product Purchase". You will then see a new dropdown l...
by Dave
Wed Dec 05, 2018 11:27 am
Forum: Suggestions / Feature Requests
Topic: features
Replies: 2
Views: 141

Re: features

Thanks so much for your suggestions! You should already be able to copy and paste from a word file if you are copying text. If you are trying to copy tables and images from a word doc - that just does not work because word docs do not format in HTML. Here is a video with information on loading custo...
by Dave
Tue Nov 27, 2018 10:21 am
Forum: Report a Bug
Topic: Hong Kong missing from country list
Replies: 1
Views: 178

Re: Hong Kong missing from country list

Thanks for reporting this, you should now find Hong Kong in the list of countries.
by Dave
Tue Nov 27, 2018 9:49 am
Forum: Report a Bug
Topic: PayPal Order double charged?
Replies: 1
Views: 92

Re: PayPal Order double charged?

Transaction 5MG75036FG2586101 $46.80 was recorded by AllProWebTools at: November 26, 2018 4:35 am HST and by PayPal at: November 26, 2018 at 6:34:58 AM PST with no discount Transaction 3SX80003MX188825U $40.80 was recorded by AllProWebTools at: November 26, 2018 4:37 am HST and by PayPal at: Novembe...
by Dave
Mon Nov 26, 2018 9:17 am
Forum: Report a Bug
Topic: gift message not compatible with emoji
Replies: 1
Views: 132

Re: gift message not compatible with emoji

Thanks for reporting! This has been addressed for you.
by Dave
Fri Nov 16, 2018 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Downloadable products
Replies: 2
Views: 212

Re: Downloadable products

What is the File Size Limit for downloadable products? I have been attempting to add a zip file to a downloadable product many, many times, and the zip file is not uploading. The upload system is limited to 100M, though there are ways to load file that are larger if needed. Is there any way to uplo...
by Dave
Wed Nov 14, 2018 9:36 am
Forum: Report a Bug
Topic: Issue with Media Library - sort by type
Replies: 2
Views: 166

Re: Issue with Media Library - sort by type

Thanks for reporting this. This issue will be addressed in our next version release here.
by Dave
Wed Oct 31, 2018 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Edit 'Unsubscribe' message
Replies: 5
Views: 227

Re: Edit 'Unsubscribe' message

The standard unsubscribe message that you see at the bottom of all emails sent out from AllProWebTools was designed to be in compliance with the requirements of the United States Government as specified in the CAN SPAM Act here The physical address information that is included is a requirement of th...
by Dave
Tue Oct 30, 2018 10:02 am
Forum: Help / How to use AllProWebTools
Topic: How to edit product prices?
Replies: 1
Views: 118

Re: How to edit product prices?

1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and click save Yes, this is correct! 2) Will updating the "sale price" field automatically adjust the quantity discounts...
by Dave
Fri Sep 28, 2018 1:18 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 6
Views: 654

Re: Welcome coupon stacking

Thanks for reporting this. Let us know when it happens again so that we can compare the 2 examples.
by Dave
Mon Sep 24, 2018 7:20 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 188

Re: how to create autoship order?

We found a setting in your account that was set to not allow the Autoship feature. We have turned Autoship back on for you.
by Dave
Wed Sep 12, 2018 9:16 pm
Forum: Report a Bug
Topic: welcome code for buyer 31414 not working
Replies: 1
Views: 218

Re: welcome code for buyer 31414 not working

I have just sent 2 test emails and they worked as expected.

Please let us know the details of any more occurrences of this issue so that we can further track it down.
by Dave
Wed Sep 12, 2018 8:22 am
Forum: Help / How to use AllProWebTools
Topic: how to edit verbiage in shopping cart checkout
Replies: 2
Views: 219

Re: how to edit verbiage in shopping cart checkout

From the main menu, you will find this under "Store" -> "Shipping Manager". On the right side of the screen you will see a button that says "Set Shipping Text".
by Dave
Fri Sep 07, 2018 12:42 pm
Forum: Help / How to use AllProWebTools
Topic: Removing stored credit card?
Replies: 4
Views: 274

Re: Removing stored credit card?

I have verified that the card on file was removed. Here is how I did it: 1. log into your Authorize.net account. 2. Click on Customer Information Manager (on the left had menu) 3. Drop down the select box and choose "Customer ID" then type in the Customer ID (the "Buyer ID" in Al...
by Dave
Thu Sep 06, 2018 6:11 pm
Forum: Help / How to use AllProWebTools
Topic: Removing stored credit card?
Replies: 4
Views: 274

Re: Removing stored credit card?

Yes, just click that button and it should be cleared.

Reply back in the forum here and we will verify that it worked correctly for you.
by Dave
Tue Sep 04, 2018 3:10 pm
Forum: Report a Bug
Topic: "This Page Isn't Working"
Replies: 1
Views: 237

Re: "This Page Isn't Working"

This just means that there is some HTML in the footer that chrome does not want to show you when you save the page and the page reloads. The page is being saved correctly. There is probably a setting that you can change in your chrome so that you do not see this error any more. Here is an article th...
by Dave
Tue Sep 04, 2018 1:32 pm
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 399

Re: Image management not working

You have been given special access to upload images with FTP. FTP is incompatiblt with the online image manager. The specific folder that you were using "KINETIQUETTES" had been created by FTP and was not able to be modified (or have anything added to it) unless it was by FTP. To avoid thi...
by Dave
Fri Aug 31, 2018 3:41 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 6
Views: 654

Re: Welcome coupon stacking

A patch has just been implemented to address this issue. The patch will now prioritize the coupon entered over the quantity discount. If your customers prefer to use the quantity discount, they must NOT enter the coupon code. If they have already entered the coupon code, they will need to empty the ...
by Dave
Tue Aug 28, 2018 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Edit Invoice and Invoice Email
Replies: 3
Views: 411

Re: Edit Invoice and Invoice Email

You can view all of our upcoming version releases along with proposed features and changes along with estimated release dates here: https://allprowebtools.com/forum/viewforum.php?f=5 If a feature is not listed, that means that it is in the queue but has not yet been planned for a specific version. Y...
by Dave
Mon Aug 27, 2018 6:00 pm
Forum: Report a Bug
Topic: autoship notification failed, but processed?
Replies: 2
Views: 262

Re: autoship notification failed, but processed?

According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below: 40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15 40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00 40900697689 none Voided 27-Au...
by Dave
Mon Aug 27, 2018 5:37 pm
Forum: Help / How to use AllProWebTools
Topic: Edit Invoice and Invoice Email
Replies: 3
Views: 411

Re: Edit Invoice and Invoice Email

Yes, the invoice template is completely customizable by the AllProWebTools Support team at no charge. You can send an example of how you would like the invoice to look to our Support email address. You can also contact our Screenshare Support for assistance with adjustments. Customizable invoice ema...
by Dave
Mon Aug 27, 2018 5:13 pm
Forum: Report a Bug
Topic: autoship notification failed, but processed?
Replies: 2
Views: 262

Re: autoship notification failed, but processed?

Please forward the email that you received to our support email address so that we may look into this further for you.
by Dave
Wed Aug 22, 2018 2:16 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 3
Views: 284

Re: Buyer 11954 unable to update credit card info

This error is because your web browser has not yet updated with the changes that were made on our end yesterday. If you hold down the shift key and press the browser refresh button a few times the error message will go away.
by Dave
Tue Aug 21, 2018 9:06 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 3
Views: 284

Re: Buyer 11954 unable to update credit card info

The error message, "There is one or more missing or invalid required fields." is a message generated by Authorize.net. By logging into your Authorize.net account, you can view more details as to why this charge did not go through. After logging into your Authorize.net account, click on &qu...
by Dave
Mon Aug 20, 2018 5:42 pm
Forum: Help / How to use AllProWebTools
Topic: How to remove the menubar
Replies: 1
Views: 174

Re: How to remove the menubar

There are actually 2 ways to do this. 1. The preferred method is to turn off the theme for any webpages that you are using as landing pages. This will automatically remove the header, footer, and menubar (navbar). 2. You can choose "Settings" -> "Administrator" from the main menu...
by Dave
Mon Aug 20, 2018 5:36 pm
Forum: Help / How to use AllProWebTools
Topic: Make the website fill the entire width of the browser
Replies: 1
Views: 165

Re: Make the website fill the entire width of the browser

What you are looking for is a Bootstrap Class called "container-fluid". You simply need to change all class references from "container" to "container-fluid". The following video will explain this in more detail:

by Dave
Mon Aug 20, 2018 5:34 pm
Forum: Help / How to use AllProWebTools
Topic: Turning off theme
Replies: 1
Views: 133

Re: Turning off theme

AllProWebTools provides theme functionality so that you can create website content for different pages that will all have a similar look and feel. They will all share the same fonts, colors, header, and footer. They will also all have a menubar across the top so that website visitors can easily navi...
by Dave
Sat Aug 18, 2018 5:23 pm
Forum: Report a Bug
Topic: emails bouncing back undelivered
Replies: 3
Views: 270

Re: emails bouncing back undelivered

This issue has now been addressed.
by Dave
Wed Aug 15, 2018 3:18 pm
Forum: Report a Bug
Topic: emails bouncing back undelivered
Replies: 3
Views: 270

Re: emails bouncing back undelivered

The issue that you have reported has been identified by our Support Team and is apparently only affecting yahoo.com and aol.com email addresses. This is because both of these email companies are controlled by Oath Inc https://en.wikipedia.org/wiki/Oath_Inc. We have contacted Oath Inc and will update...
by Dave
Fri Aug 10, 2018 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: order shipped email confirmation
Replies: 3
Views: 467

Re: order shipped email confirmation

You can be assured that the system automatically sends out the shipping emails every time. I do understand that it would be handy to see when they open it, so we will try to work that in to a future release.

Thanks for the suggestion!
by Dave
Fri Aug 10, 2018 10:19 am
Forum: Help / How to use AllProWebTools
Topic: order shipped email confirmation
Replies: 3
Views: 467

Re: order shipped email confirmation

I have researched each of the examples that you provided and here are the results: buyer 30864 order 38190 - shipped email sent at: 2018-08-06 08:55:17 and customer did not open it buyer 30863 order 38189 - shipped email sent at: 2018-08-06 08:41:01 and customer opened it at: 2018-08-09 16:53:43 buy...
by Dave
Sat Aug 04, 2018 6:14 pm
Forum: Help / How to use AllProWebTools
Topic: How To Load Custom Landing Pages From Mobirise
Replies: 1
Views: 234

Re: How To Load Custom Landing Pages From Mobirise

Here are step by step instructions to upload your custom landing pages. Please note that you will need to request and FTP login and password by contacting our Support Team. You will also need to authorize FTP access by following the instructions in this video: VjA4gZLYM2w step 1: Create your project...
by Dave
Sat Aug 04, 2018 6:11 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 846

Re: blog comment notifications?

Please contact our Support Team via screenshare so that we may assist you further with this. Here is a video that shows you how to start a screenshare:

by Dave
Sat Aug 04, 2018 11:55 am
Forum: Help / How to use AllProWebTools
Topic: FTP Access Setup
Replies: 9
Views: 38617

Re: FTP Access Setup

As of version 4.3 - you can now delete themes with the red button that shows up next to each theme.

Go to advanced search