Search found 757 matches

by Dave
Tue Aug 11, 2020 3:10 pm
Forum: Report a Bug
Topic: FB Message Not Posted
Replies: 2
Views: 12

Re: FB Message Not Posted

Is it possible that you replied to your Facebook message more than 24 hours from when they contacted you? Facebook has a policy that limits responses from AllProWebTools to within 24 hours of the last time the person messaged you. You can read the policy here: https://developers.facebook.com/docs/me...
by Dave
Tue Aug 11, 2020 12:56 pm
Forum: Report a Bug
Topic: Emails Gone from AllPro
Replies: 1
Views: 4

Re: Emails Gone from AllPro

Please attach a screenshot so that we can understand where you are seeing this.
by Dave
Tue Aug 11, 2020 9:46 am
Forum: Report a Bug
Topic: Contract Short Code Mix Up
Replies: 1
Views: 4

Re: Contract Short Code Mix Up

Thanks for reporting this. This is a known limitation as the contract system is using the currently logged in customer to pull the contract info. It is not possible to be logged in as 2 different customers at the same time. Your web browser can only distinguish one logged in user. You can avoid this...
by Dave
Fri Aug 07, 2020 9:07 am
Forum: Report a Bug
Topic: Pay Order Button not working
Replies: 1
Views: 9

Re: Pay Order Button not working

Thanks for reporting this.

This issue has been addressed.
by Dave
Thu Aug 06, 2020 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 26

Re: How to refund PayPal orders!

Thanks for posting the error code, but this screenshot was taken 2 days ago. We will need a more recent screenshot as the newer error message will contain ADDITIONAL information that will assist us in understanding the issue.
by Dave
Thu Aug 06, 2020 9:55 am
Forum: Help / How to use AllProWebTools
Topic: How to refund PayPal orders!
Replies: 4
Views: 26

Re: How to refund PayPal orders!

We have just processed a test order and refund via paypal in your account. Please take a look at this order: https://c173.allprowebtools-s1.com/console5.4/order.php?order_id=54114 You will see in the "notes" section that a refund was processed and a refund invoice# of 54115 was generated which will ...
by Dave
Thu Jul 30, 2020 7:58 pm
Forum: Report a Bug
Topic: User profile image showing on lead notification
Replies: 1
Views: 11

Re: User profile image showing on lead notification

Thanks for reporting this. This issue has been addressed.
by Dave
Wed Jul 29, 2020 10:06 am
Forum: Help / How to use AllProWebTools
Topic: Conditional Menu
Replies: 1
Views: 591

Re: Conditional Menu

There is a separate menubar for customers who are logged into their account. You can learn more about that here: Zs_Ja2CV33A You can also create a separate page with no menubar by going to the settings for your webpage and flipping the switch to turn off the theme for that particular webpage. By doi...
by Dave
Wed Jul 29, 2020 9:59 am
Forum: Report a Bug
Topic: Multiple Timeline Notifications For Sent Estimates
Replies: 2
Views: 11

Re: Multiple Timeline Notifications For Sent Estimates

The log shows that the email is actually being sent twice. So that we can investigate this further, please describe the steps that you are taking to send the estimate. Is it possible that the "send" button is being clicked twice or that the page is being refreshed? Has this always happened? When did...
by Dave
Fri Jul 24, 2020 8:04 am
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 4
Views: 577

Re: My sending reputation is falling, but I don't know why.

I do not expect any problems, but keep an eye on it and let us know!
by Dave
Tue Jul 21, 2020 9:35 pm
Forum: Help / How to use AllProWebTools
Topic: Video hosting/ Campaign from Video
Replies: 2
Views: 393

Re: Video hosting/ Campaign from Video

Another thought might be to display a discount code or a special website address in the video 75% of the way through. This way if someone makes it that far, they can apply for the special offer and be directed to a signup form. Even if they have already entered their information on a different signu...
by Dave
Tue Jul 21, 2020 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 4
Views: 577

Re: My sending reputation is falling, but I don't know why.

We are so glad to hear that you are keeping a watch on your sending reputation!

Since you have had your account for many years, the score had become inaccurate. I just went ahead and cleared your score so it is like new.

You should be good to go now!
by Dave
Sun Jul 19, 2020 9:47 pm
Forum: Help / How to use AllProWebTools
Topic: Video hosting/ Campaign from Video
Replies: 2
Views: 393

Re: Video hosting/ Campaign from Video

I am not aware of any way of accomplishing this or a way to build this feature. We would also need a number of other clients to request this in order to cover the costs of building such a feature.
by Dave
Wed Jul 08, 2020 1:57 pm
Forum: Report a Bug
Topic: Contacts List - Not Behaving Properly
Replies: 2
Views: 243

Re: Contacts List - Not Behaving Properly

Thanks so much for the detailed explanation - it really helps us! I have just logged into your account and I am able to filter and see more than 10 results. I am wondering if this worked for you in the past? I am also wondering if it works for you on a different computer and/or different web browser...
by Dave
Tue Jul 07, 2020 3:19 pm
Forum: Report a Bug
Topic: June MER sales don't match dashboard summary "income"
Replies: 4
Views: 277

Re: June MER sales don't match dashboard summary "income"

The income listed on the main dashboard is strictly counting all payments made to you during the month and does not subtract any refunds made. You can click on this total to get a complete detail of all income that was totaled to arrive at that sum. The Net Sales report totals income from orders and...
by Dave
Tue Jul 07, 2020 2:23 pm
Forum: Report a Bug
Topic: autoship order did not trigger to process
Replies: 3
Views: 558

Re: autoship order did not trigger to process

order number 48513 is dated 11/8/2019 and order number 51120 is dated 3/8/2020.

It appears that the autoship will generate a new order tonight 7/7/2020 which will be dated 7/8/2020 (due to timezone differences between HST and MDT). Please let us know if the order is not created.
by Dave
Tue Jul 07, 2020 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 380

Re: how to add our email contact to website footer

You can do a Google search for "allprowebtools stylesheet" and the first result will provide instructions.

You can put the code at the very bottom of the stylesheet
by Dave
Mon Jul 06, 2020 9:21 am
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 380

Re: how to add our email contact to website footer

The spacing is part of your website theme. You can remove the padding with by adding this code to the bottom of you stylesheet:

Code: Select all

address {
	margin-bottom: 0px;
}
by Dave
Fri Jul 03, 2020 1:39 pm
Forum: Report a Bug
Topic: Upload image & files
Replies: 1
Views: 188

Re: Upload image & files

This message will occur if you are trying to upload a file that is too large. Please observe the notification at the top of the upload screen:
Screenshot from 2020-07-03 15-38-54.png
Screenshot from 2020-07-03 15-38-54.png (27.74 KiB) Viewed 186 times
by Dave
Fri Jul 03, 2020 1:37 pm
Forum: Help / How to use AllProWebTools
Topic: Auto expand menubar on mobile devices
Replies: 6
Views: 1047

Re: Auto expand menubar on mobile devices

The code that you have provided WILL automatically be there - if the parent menubar item has no content on the page and is only being used as a parent menu item. If you put content on the page, then what is actually happening when someone clicks on the parent item is that the browser is being redire...
by Dave
Fri Jun 26, 2020 1:40 pm
Forum: Suggestions / Feature Requests
Topic: Frictionless Recaptcha
Replies: 5
Views: 2194

Re: Frictionless Recaptcha

by Dave
Mon Jun 22, 2020 12:43 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 452

Re: Google Calendar Integration not working since Updating to 5.5

This video explains how to setup products with calendars so your website visitors can schedule time with you:

by Dave
Fri Jun 19, 2020 7:27 am
Forum: Suggestions / Feature Requests
Topic: Mobile Drop Down Menu (not auto display)
Replies: 1
Views: 740

Re: Mobile Drop Down Menu (not auto display)

The recommended solution for this can be found here: viewtopic.php?f=1&t=4131
by Dave
Wed Jun 17, 2020 9:39 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 452

Re: Google Calendar Integration not working since Updating to 5.5

Please be sure to follow the instructions for each user as explained in this video:

by Dave
Sun Jun 14, 2020 4:15 pm
Forum: Help / How to use AllProWebTools
Topic: How to discount international shipping
Replies: 3
Views: 218

Re: How to discount international shipping

Thanks for bringing this to our attention. The release notes have been updated to more accurately describe the functionality as follows:

"International shipping flat rate if cart over amount (ex: $10 shipping if you spend over $100)"
by Dave
Fri Jun 12, 2020 1:43 pm
Forum: Report a Bug
Topic: Sign up box #17 missing
Replies: 1
Views: 212

Re: Sign up box #17 missing

You are looking at the Campaign screen. The Signup boxes can be found on the Signup box screen. Go to the main menu and then: contacts->signup boxes
by Dave
Fri Jun 12, 2020 1:38 pm
Forum: Help / How to use AllProWebTools
Topic: How to discount international shipping
Replies: 3
Views: 218

Re: How to discount international shipping

I can see the feature that you are asking about in the screenshot that you provided.
by Dave
Wed Jun 10, 2020 7:49 am
Forum: Help / How to use AllProWebTools
Topic: How to fix abandoned cart email
Replies: 2
Views: 178

Re: How to fix abandoned cart email

The purpose of the abandoned cart email is to encourage a newcomer to try your product or service for the first time. Are you asking to configure your account to allow visitors to intentionally come to your website each month and abandon a cart knowing that they can get a discount every month?
by Dave
Wed Jun 10, 2020 7:39 am
Forum: Report a Bug
Topic: Facebook Pixel stopped working
Replies: 5
Views: 417

Re: Facebook Pixel stopped working

We will be happy to look into this for you, please provide administrative access to your Facebook account.
by Dave
Mon Jun 08, 2020 7:17 pm
Forum: Help / How to use AllProWebTools
Topic: Clean up duplicate Client Marketing Sources?
Replies: 1
Views: 138

Re: Clean up duplicate Client Marketing Sources?

Your duplicates are all cleared!
by Dave
Mon Jun 08, 2020 6:52 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 452

Re: Google Calendar Integration not working since Updating to 5.5

In AllProWebTools version 5.5, Google is requiring that all linked Google Calendar accounts must be re-linked. This applies to AllProWebTools user accounts AND the Google Calendar account linked in the AllProWebTools integrations area. AllProWebTools user accounts : If you are looking for individual...
by Dave
Mon Jun 08, 2020 9:54 am
Forum: Report a Bug
Topic: Facebook Debugger Warnings
Replies: 1
Views: 209

Re: Facebook Debugger Warnings

This happens when you do not specify your Facebook image for that page. This is found in the webpages "settings" here:
fb-image.png
fb-image.png (154.64 KiB) Viewed 204 times
TAGS: facebook image og:image facebook graph image
by Dave
Sat Jun 06, 2020 12:25 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 366

Re: Cannot access the Forum

Thanks for that additional information!

It is recommended to logout the first user before logging back in with another user.
by Dave
Thu Jun 04, 2020 5:42 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 366

Re: Cannot access the Forum

I have reset your permissions again - and I have verified that at this moment - you have access to the forum. I noticed that they had all been cleared out again. Out of hundreds of users on this forum, you are the only one experiencing this issue. When you login to the forum, are you making any chan...
by Dave
Tue Jun 02, 2020 1:28 pm
Forum: Help / How to use AllProWebTools
Topic: Sign up form - field order
Replies: 15
Views: 5579

Re: Sign up form - field order

This feature is now available in version 5.5, as shown here: viewtopic.php?f=5&t=4224&p=9277
by Dave
Tue Jun 02, 2020 11:11 am
Forum: Help / How to use AllProWebTools
Topic: A way to clean up the contacts
Replies: 3
Views: 1378

Re: A way to clean up the contacts

The new method for "merging" a tag is to copy "tag A" into "tag B" (this results in tag B containing everything that was in tag A and tag B) - then you can simply delete tag A if you wish.

We have found that offering this functionality is more intuitive for the majority of our users.
by Dave
Tue Jun 02, 2020 10:56 am
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 366

Re: Cannot access the Forum

Your permissions have been reset, please try logging in to the forum again.
by Dave
Sun May 31, 2020 7:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 258

Re: How to check most recent Marketing email sends

The report page that you are looking at has a title at the top that looks like this: campaign-stats.png It is showing which action will occur next (the step) for each contact and on what date. If there are no more actions to be taken, it just shows the last action take and when. Your campaign is con...
by Dave
Sun May 31, 2020 7:06 pm
Forum: Report a Bug
Topic: Invoice not compatible with kanji
Replies: 2
Views: 144

Re: Invoice not compatible with kanji

Hello! Your account shows that you have received orders from 87 addresses in Japan over the past few years. This record is the only one presenting with this issue. Here is a sample of some of the Japanese addresses that have been entered into your website: japanese.png In order to address this, we w...
by Dave
Fri May 29, 2020 2:18 pm
Forum: Report a Bug
Topic: Generic logo w/dead links on emails in yahoomail
Replies: 1
Views: 113

Re: Generic logo w/dead links on emails in yahoomail

We have tested this on our own yahoo email account and here is what we see:
Screenshot from 2020-05-29 16-16-34.png
Screenshot from 2020-05-29 16-16-34.png (74.64 KiB) Viewed 109 times
It appears to be a setting in your yahoo email account. We suggest contacting yahoo to assist you further with this.
by Dave
Thu May 21, 2020 8:37 am
Forum: Report a Bug
Topic: Test Emails not sending
Replies: 2
Views: 231

Re: Test Emails not sending

This issue was a result of moving your domain real-noni.com to Godaddy without moving all related DNS records. Since you are no longer sending from real-noni.com, we have updated your account to send from realnoni.com. You should be able to send emails now.
by Dave
Wed May 20, 2020 9:38 am
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 464

Re: COVID-19 Shipping memo update-looking for suggestions

There is a "Terms and Conditions" checkbox requirement that can be added to your checkout screen. You can find it from the main menu: settings->website then click on "Terms and Conditions". Screenshot from 2020-05-20 12-31-51.png Screenshot from 2020-05-20 12-00-16.png The "I accept verbiage" is wha...
by Dave
Fri May 15, 2020 12:22 pm
Forum: Help / How to use AllProWebTools
Topic: How To Turn Off Invoicing Emails For A Product
Replies: 1
Views: 369

Re: How To Turn Off Invoicing Emails For A Product

From the main menu: Settings -> Invoicing

On this page, there is a tab called "Invoice Email". On that tab you will find relevant settings.
by Dave
Fri May 15, 2020 12:15 pm
Forum: Suggestions / Feature Requests
Topic: Drip campaign - auto contact remove
Replies: 2
Views: 729

Re: Drip campaign - auto contact remove

Thanks for the suggestion! We will consider this for a future version.
by Dave
Wed May 13, 2020 11:40 am
Forum: Report a Bug
Topic: Address zip code input
Replies: 4
Views: 1543

Re: Address zip code input

I have just tested this in your account with this record: https://c173.allprowebtools-s1.com/cons ... p?id=38205

I entered the zip code and the state and city auto-filled. Can you provide more explanation of the issue?
by Dave
Wed May 13, 2020 9:01 am
Forum: Help / How to use AllProWebTools
Topic: Transferring a Domain FROM APWT
Replies: 1
Views: 635

Re: Transferring a Domain FROM APWT

The process is to contact AllProWebTools Support via Support Chat or Support Screenshare to ask for a "Domain Transfer Authorization Code", also known as: "EPP code" or "transfer key" AllProWebTools will send you an email with a special code of random letters, numbers and symbols that you will provi...
by Dave
Wed May 13, 2020 8:56 am
Forum: Help / How to use AllProWebTools
Topic: Email signature - line spacing screwy
Replies: 3
Views: 955

Re: Email signature - line spacing screwy

Please start a Support Screenshare so that we may assist you further with this issue. Here is a video that explains how:

by Dave
Wed May 13, 2020 8:55 am
Forum: Help / How to use AllProWebTools
Topic: Facebook Integration is set up, but not receiving messages
Replies: 1
Views: 1221

Re: Facebook Integration is set up, but not receiving messages

Please make sure you have your login and password for Facebook and start a Support Screenshare so that we may assist you further with this issue. Here is a video that explains how:

by Dave
Wed May 13, 2020 8:53 am
Forum: Help / How to use AllProWebTools
Topic: Changing email on account to receive forum replies
Replies: 5
Views: 805

Re: Changing email on account to receive forum replies

Please start a Support Screenshare so that we may assist you further with this issue. Here is a video that explains how: