Search found 843 matches
- Mon Apr 19, 2021 12:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Add a template for SOPs to make them look attractive
- Replies: 1
- Views: 16
Re: Add a template for SOPs to make them look attractive
Thanks for this suggestion. We will add a selector to the SOP HTML on Wednesday so that you can style it in CSS properly.
- Thu Apr 15, 2021 8:03 am
- Forum: Help / How to use AllProWebTools
- Topic: Membership Contracts
- Replies: 4
- Views: 213
Re: Membership Contracts
For your specific situation. you may want to create something known as a "gated page". This is where you prevent access to something until the visitor fills out a form. You can create a potentially legally binding agreement known as a clickwrap agreement - of course you must consult an attorney to d...
- Wed Apr 14, 2021 9:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Membership Contracts
- Replies: 4
- Views: 213
Re: Membership Contracts
The solution discussed here may be more appropriate for your needs: http://allprowebtools.com/forum/viewtop ... f=1&t=4346
- Mon Apr 12, 2021 2:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: Accidental Update of Signed Contract
- Replies: 2
- Views: 177
Re: Accidental Update of Signed Contract
Signed contracts are designed to be immutable. Once they are signed, a copy is stored and can be reviewed as it appeared when signed, regardless of how the template has been changed. Contact Support for assistance restoring your template from a previously signed version. Be prepared with the Custome...
- Mon Apr 12, 2021 2:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: Send email notifications to multiple email addresses
- Replies: 1
- Views: 166
Re: Send email notifications to multiple email addresses
We recommend that you enter a single email address for AllProWebTools to communicate to, then create rules or filters at that email service to forward copies to other email addresses. This provides our users with much greater control over how emails can be routed, for instance varying rules based on...
- Mon Apr 12, 2021 1:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sending Emails
- Replies: 2
- Views: 182
Re: Sending Emails
You will find the information for changing the SMTP service in AllProWebTools here: https://www.allprowebtools.com/Email-Ma ... Providers/
Google provides all of the information about their SMTP settings here: https://support.google.com/a/answer/176 ... mtp-server
Google provides all of the information about their SMTP settings here: https://support.google.com/a/answer/176 ... mtp-server
- Wed Apr 07, 2021 11:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Survey Results
- Replies: 3
- Views: 1654
Re: Survey Results
We thank you for your interest in the Survey feature - however, this feature has been deprecated due to lack of interest by our subscribers. We are not actively supporting this feature at this time.
- Wed Apr 07, 2021 10:11 am
- Forum: Suggestions / Feature Requests
- Topic: Campaign Statistics
- Replies: 3
- Views: 4302
Re: Campaign Statistics
There is a report available from the main menu when you go to: Reports -> Website -> Lead Boxes. If you are running ads and sending leads to a landing page, they will be filling out a sign up box to be added to the campaign. Here is what the report looks like: leadboxes-report.jpg This report gives ...
- Sun Apr 04, 2021 11:54 am
- Forum: Change Log / Version Plans
- Topic: AllProWebTools Version 5.71 (Expected 04-30-2021)
- Replies: 0
- Views: 423
AllProWebTools Version 5.71 (Expected 04-30-2021)
Base Database optimizations and speed improvements Restored credit card testmode and not clocked in notifications Commerce Delivery and Pickup dates per invoice Added ability to send invoice link to customer via text message CRM Transactional Email now provides one-step attachment uploads from comp...
- Fri Apr 02, 2021 10:25 am
- Forum: Report a Bug
- Topic: Previewing Themes in India
- Replies: 2
- Views: 305
Re: Previewing Themes in India
Access for India has been updated.
- Tue Mar 30, 2021 1:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: PayPal new IPNs
- Replies: 1
- Views: 173
Re: PayPal new IPNs
IPNs, ACLs, and filters are all handled on our end. There is currently no need for you to change anything.
- Mon Mar 22, 2021 1:07 pm
- Forum: Report a Bug
- Topic: Error When activating/dectivating users
- Replies: 1
- Views: 122
Re: Error When activating/dectivating users
Thanks for reporting this. This issue has been addressed.
- Fri Mar 19, 2021 11:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sign Up Boxes Triggering 'ACTIVE' Member Approval
- Replies: 2
- Views: 253
Re: Sign Up Boxes Triggering 'ACTIVE' Member Approval
You will find the answer in this video at exactly 2 minutes and 12 seconds into the video: https://www.youtube.com/watch?v=GKTiq9VEkEA
Though the interface has changed a bit, you should still find the field called "Verify before publish" on the right side of the screen.
Though the interface has changed a bit, you should still find the field called "Verify before publish" on the right side of the screen.
- Thu Mar 18, 2021 1:49 am
- Forum: Report a Bug
- Topic: Quantity discounts not applying in console
- Replies: 5
- Views: 294
Re: Quantity discounts not applying in console
Your account has been upgraded to the latest version.
- Wed Mar 17, 2021 10:44 pm
- Forum: Report a Bug
- Topic: Membership Profile Picture not saving properly
- Replies: 1
- Views: 156
Re: Membership Profile Picture not saving properly
Your web browser may be caching the previous image. Please hold the shift key on your keyboard as you reload the page.
- Wed Mar 17, 2021 10:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: export product reviews as csv file
- Replies: 3
- Views: 885
Re: export product reviews as csv file
Please contact Support via Chat and they will provide you the csv with the missing data you requested.
- Wed Mar 17, 2021 10:41 pm
- Forum: Report a Bug
- Topic: Quantity discounts not applying in console
- Replies: 5
- Views: 294
Re: Quantity discounts not applying in console
Quantity discounts are only applied when purchasing from the website - this is how the system was designed. I am moving this post to the suggestions area so that it can be considered for a future version.
- Mon Mar 15, 2021 10:20 am
- Forum: Help / How to use AllProWebTools
- Topic: Timecard entries being entered for tomorrow
- Replies: 4
- Views: 292
Re: Timecard Troubles
As was explained earlier, when the timecard screen is initially loaded, it will automatically be set to the correct time according to your company timezone. This may appear "incorrect" to your employee in another timezone, however, if they clock in and out without changing the time - everything will...
- Mon Mar 08, 2021 8:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: Timecard entries being entered for tomorrow
- Replies: 4
- Views: 292
Re: Timecard Troubles
The timecard is reflecting the times accurately according to the times entered by the employee. The record shows that the employee created 7 timecard entries with tomorrows date. Tomorrow has not yet happened, so it is unclear why the employee would be entering timecards for the future. The timecard...
- Thu Mar 04, 2021 11:05 am
- Forum: Suggestions / Feature Requests
- Topic: Drip campaign - auto contact remove
- Replies: 3
- Views: 2333
Re: Drip campaign - auto contact remove
This feature is now available. You can learn more about it in this video:
- Thu Mar 04, 2021 10:55 am
- Forum: Help / How to use AllProWebTools
- Topic: My sending reputation is falling, but I don't know why.
- Replies: 16
- Views: 4427
Re: My sending reputation is falling, but I don't know why.
Yes! That is exactly correct!
- Thu Mar 04, 2021 10:06 am
- Forum: Report a Bug
- Topic: Facebook Integration Remove Button
- Replies: 1
- Views: 1151
Re: Facebook Integration Remove Button
The remove button will only appear if Facebook is connected to the AllProWebTools account you are logged into. Perhaps you connected Facebook to a different AllProWebTools account.
- Wed Mar 03, 2021 11:53 am
- Forum: Help / How to use AllProWebTools
- Topic: My sending reputation is falling, but I don't know why.
- Replies: 16
- Views: 4427
Re: My sending reputation is falling, but I don't know why.
Your account has been upgraded so that you can now access the "Suppression List" feature.
- Tue Mar 02, 2021 4:05 pm
- Forum: Report a Bug
- Topic: product review "name" and "title" switched on web
- Replies: 1
- Views: 914
Re: product review "name" and "title" switched on web
The customer left several reviews for you that are similar. You can view each of them with these links: https://c173.allprowebtools-s1.com/console5.6/review-admin.php?id=619 https://c173.allprowebtools-s1.com/console5.6/review-admin.php?id=618 https://c173.allprowebtools-s1.com/console5.6/review-adm...
- Tue Mar 02, 2021 3:48 pm
- Forum: Report a Bug
- Topic: Buyer 11954 unable to update credit card info
- Replies: 4
- Views: 2118
Re: Buyer 11954 unable to update credit card info
Authorize.net has recently added this information to their website:
NOTE: You should include the Address and Zip/Postal Code fields for Visa authorizations, or they may fail.
- Mon Mar 01, 2021 11:23 am
- Forum: Report a Bug
- Topic: Marketing Campaign Names
- Replies: 3
- Views: 875
Re: Marketing Campaign Names
After you have changed the name, click anywhere else on the page before refreshing the screen. If the problem continues, please start a Support Screenshare so we can watch the issue occur on your computer.
- Mon Mar 01, 2021 10:43 am
- Forum: Report a Bug
- Topic: Automated Emails not going out as scheduled
- Replies: 1
- Views: 802
Re: Automated Emails not going out as scheduled
We will be happy to look into this with you. We have several questions, can you start a Support Screenshare so we can work together on this?
This video will show how to start a Support Screenshare:
This video will show how to start a Support Screenshare:
- Fri Feb 26, 2021 11:31 am
- Forum: Help / How to use AllProWebTools
- Topic: My sending reputation is falling, but I don't know why.
- Replies: 16
- Views: 4427
Re: My sending reputation is falling, but I don't know why.
We recommend using the "Suppression List" as explained in this video:
CAUTION: You should upload the list of people you DO NOT want to send emails to the suppression list, not the list of cleaned email addresses.
CAUTION: You should upload the list of people you DO NOT want to send emails to the suppression list, not the list of cleaned email addresses.
- Thu Feb 25, 2021 9:36 am
- Forum: Report a Bug
- Topic: US Virgin Islands missing from state drop down
- Replies: 2
- Views: 536
Re: US Virgin Islands missing from state drop down
Thank you for bringing this to our attention. You will now find Guam and the US Virgin Islands in the "state" dropdown list for "US"
- Tue Feb 23, 2021 10:58 am
- Forum: Help / How to use AllProWebTools
- Topic: Drip Campaigns - How are days counted?
- Replies: 2
- Views: 327
Re: Drip Campaigns - How are days counted?
We use standard calendar days, not 24 hour periods to measure days. For Instance: 11:55pm on Jan 1st - 10 minutes later, it will be 12:05am on Jan 2nd. This is "one day later" or commonly referred to as "tomorrow". Another thing to consider is time zone. 1am on Jan 2nd on the East Coast is also 10pm...
- Wed Feb 17, 2021 11:04 am
- Forum: Report a Bug
- Topic: Repeated Tasks
- Replies: 2
- Views: 308
Re: Repeated Tasks
This is caused by clicking the "Save Task" button repeatedly. We recommend to press the "Save Task" button once and then patiently wait for the page to reload.
This can also be caused by clicking the "back" button in the web browser and then clicking the "Save Task" button again.
This can also be caused by clicking the "back" button in the web browser and then clicking the "Save Task" button again.
- Sat Feb 13, 2021 4:43 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 521
Re: Google Tag Input Box Looks Funky
The incorrect tag that was entered contained HTML code and was causing the formatting issue. You can enter the correct tracking code at anytime.
- Fri Feb 12, 2021 9:38 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 521
Re: Google Tag Input Box Looks Funky
You have entered invalid information into the tag manager field and it is not correctly tracking your website. The instructions in that field specify the following:
UA-00000000-0 or G-0XNSQ0Y000
- Fri Feb 12, 2021 2:22 pm
- Forum: Report a Bug
- Topic: Paid Invoice System Email Not being Sent out
- Replies: 2
- Views: 267
Re: Paid Invoice System Email Not being Sent out
The "System Email Invoice" is serving a dual purpose when it detects that the order has been paid it will state "Paid in full" at the bottom and can optionally show the last 4 digits of the card used for payment (by adjusting the invoice template - contact AllProWebTools Support for assistance) We r...
- Tue Feb 09, 2021 2:57 pm
- Forum: Report a Bug
- Topic: Dialing out from the phone.com softphone
- Replies: 1
- Views: 265
Re: Phone Glitch
The system was designed for you to make calls from the AllProWebTools Smartphone app. If you wish to use a "softphone" from your computer, you will need to work with our development team for a solution. You can contact them by following the instructions here:
- Mon Feb 01, 2021 9:59 am
- Forum: Report a Bug
- Topic: Customer passwords are not working
- Replies: 3
- Views: 492
Re: Customer passwords are not working
Yes, if you can forward that information to us, we will be able to investigate further. I would suggest using the Support Chat to do this as you will get immediate assistance.
- Sat Jan 30, 2021 9:49 pm
- Forum: Report a Bug
- Topic: Customer passwords are not working
- Replies: 3
- Views: 492
Re: Customer passwords are not working
There have been no changes to the login system and we have not received any reports from any other uses of an issue. We have logged in to your website as a user and have requested a password reset email and have successfully used the credentials in the email to login. Changes to the save button have...
- Thu Jan 28, 2021 9:31 am
- Forum: Report a Bug
- Topic: Deleting SOP
- Replies: 1
- Views: 350
Re: Deleting SOP
Please start a Support Screenshare: so that we can see your screen and assist you with this issue. Here are the instrructions to start a Support Screenshare:
- Wed Jan 27, 2021 10:04 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can you have multiple different memberships?
- Replies: 4
- Views: 514
Re: Can you have multiple different memberships?
Of course you can!
- Wed Jan 27, 2021 10:04 pm
- Forum: Report a Bug
- Topic: Text not showing in the text box
- Replies: 1
- Views: 318
Re: Text not showing in the text box
Thanks for reporting this. This issue was reported earlier here: http://allprowebtools.com/forum/viewtop ... f=3&t=4499
You can monitor that thread for updates about this issue. We are working to get it resolved quickly.
You can monitor that thread for updates about this issue. We are working to get it resolved quickly.
- Tue Jan 26, 2021 10:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can you have multiple different memberships?
- Replies: 4
- Views: 514
Re: Can you have multiple different memberships?
Yes - this is possible. You will find a full explanation here:
You may also want to take a look at the entire video series training for setting up a membership website here: https://www.youtube.com/watch?v=ZS2QkNI ... 9pwxVyQ79l
You may also want to take a look at the entire video series training for setting up a membership website here: https://www.youtube.com/watch?v=ZS2QkNI ... 9pwxVyQ79l
- Tue Jan 26, 2021 8:55 am
- Forum: Report a Bug
- Topic: Auto Marketing Campaign text
- Replies: 1
- Views: 321
Re: Auto Marketing Campaign text
Thanks for reporting this. This issue will be addressed in the upcoming version 5.7.
- Wed Jan 20, 2021 12:13 pm
- Forum: Report a Bug
- Topic: Email not appearing
- Replies: 1
- Views: 722
Re: Email not appearing
Please contact our Screen Share support so we can go into this in more depth with you. This video will show you how to start a screenshare:
- Mon Jan 18, 2021 6:56 pm
- Forum: Change Log / Version Plans
- Topic: AllProWebTools Version 5.8 (Expected 06-01-2021)
- Replies: 0
- Views: 2417
AllProWebTools Version 5.8 (Expected 06-01-2021)
Base Package Bootstrap 4 New default website layout All HTML system templates (plgs) to WYSIWYG Header and Footer templates to WYSIWYG Logo uploader with auto sizing for favicon, invoice logo, website logo, etc Who else works here (requested by Chrissanne) Leadboxes and Contact Forms now have an em...
- Mon Jan 18, 2021 4:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Spam Signup box
- Replies: 1
- Views: 824
Re: Spam Signup box
Please start a support chat or screenshare to assist you with this.
- Fri Jan 15, 2021 10:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Missing Photo/Information from Member Directory on Web Site
- Replies: 4
- Views: 1005
Re: Missing Photo/Information from Member Directory on Web Site
When they make their renewal payment, their directory listing is automatically restored. If it is your intention to charge once and then they are listed forever, just change your product's "recur every" value to "Do not recur" You can also perform regular audits or take advantage of auto-tagging of ...
- Tue Jan 12, 2021 4:06 pm
- Forum: Help / How to use AllProWebTools
- Topic: Missing Photo/Information from Member Directory on Web Site
- Replies: 4
- Views: 1005
Re: Missing Photo/Information from Member Directory on Web Site
Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues. You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/console5.6/contact-management.php?id...
- Sat Jan 09, 2021 11:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: Estimate Order Short Code
- Replies: 1
- Views: 497
Re: Estimate Order Short Code
It is not currently possible to remove one without the other.
- Sat Jan 09, 2021 11:48 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 1294
Re: How to turn off "System" Emails
That is correct!
- Fri Jan 08, 2021 1:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 1294
Re: How to turn off "System" Emails
You will find a detailed explanation to answer your question here: https://www.allprowebtools.com/How-to-C ... Tools-5-0/