Search found 837 matches
- Wed Apr 07, 2021 11:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Survey Results
- Replies: 3
- Views: 1487
Re: Survey Results
We thank you for your interest in the Survey feature - however, this feature has been deprecated due to lack of interest by our subscribers. We are not actively supporting this feature at this time.
- Wed Apr 07, 2021 10:11 am
- Forum: Suggestions / Feature Requests
- Topic: Campaign Statistics
- Replies: 2
- Views: 4069
Re: Campaign Statistics
There is a report available from the main menu when you go to: Reports -> Website -> Lead Boxes. If you are running ads and sending leads to a landing page, they will be filling out a sign up box to be added to the campaign. Here is what the report looks like: leadboxes-report.jpg This report gives ...
- Sun Apr 04, 2021 11:54 am
- Forum: Change Log / Version Plans
- Topic: AllProWebTools Version 5.71 (Expected 04-30-2021)
- Replies: 0
- Views: 109
AllProWebTools Version 5.71 (Expected 04-30-2021)
Base Database optimizations and speed improvements Restored credit card testmode and not clocked in notifications Commerce Delivery and Pickup dates per invoice Added ability to send invoice link to customer via text message CRM Transactional Email now provides one-step attachment uploads from comp...
- Fri Apr 02, 2021 10:25 am
- Forum: Report a Bug
- Topic: Previewing Themes in India
- Replies: 2
- Views: 139
Re: Previewing Themes in India
Access for India has been updated.
- Tue Mar 30, 2021 1:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: PayPal new IPNs
- Replies: 1
- Views: 96
Re: PayPal new IPNs
IPNs, ACLs, and filters are all handled on our end. There is currently no need for you to change anything.
- Mon Mar 22, 2021 1:07 pm
- Forum: Report a Bug
- Topic: Error When activating/dectivating users
- Replies: 1
- Views: 75
Re: Error When activating/dectivating users
Thanks for reporting this. This issue has been addressed.
- Fri Mar 19, 2021 11:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sign Up Boxes Triggering 'ACTIVE' Member Approval
- Replies: 2
- Views: 177
Re: Sign Up Boxes Triggering 'ACTIVE' Member Approval
You will find the answer in this video at exactly 2 minutes and 12 seconds into the video: https://www.youtube.com/watch?v=GKTiq9VEkEA
Though the interface has changed a bit, you should still find the field called "Verify before publish" on the right side of the screen.
Though the interface has changed a bit, you should still find the field called "Verify before publish" on the right side of the screen.
- Thu Mar 18, 2021 1:49 am
- Forum: Report a Bug
- Topic: Quantity discounts not applying in console
- Replies: 5
- Views: 209
Re: Quantity discounts not applying in console
Your account has been upgraded to the latest version.
- Wed Mar 17, 2021 10:44 pm
- Forum: Report a Bug
- Topic: Membership Profile Picture not saving properly
- Replies: 1
- Views: 105
Re: Membership Profile Picture not saving properly
Your web browser may be caching the previous image. Please hold the shift key on your keyboard as you reload the page.
- Wed Mar 17, 2021 10:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: export product reviews as csv file
- Replies: 3
- Views: 801
Re: export product reviews as csv file
Please contact Support via Chat and they will provide you the csv with the missing data you requested.
- Wed Mar 17, 2021 10:41 pm
- Forum: Report a Bug
- Topic: Quantity discounts not applying in console
- Replies: 5
- Views: 209
Re: Quantity discounts not applying in console
Quantity discounts are only applied when purchasing from the website - this is how the system was designed. I am moving this post to the suggestions area so that it can be considered for a future version.
- Mon Mar 15, 2021 10:20 am
- Forum: Help / How to use AllProWebTools
- Topic: Timecard entries being entered for tomorrow
- Replies: 4
- Views: 186
Re: Timecard Troubles
As was explained earlier, when the timecard screen is initially loaded, it will automatically be set to the correct time according to your company timezone. This may appear "incorrect" to your employee in another timezone, however, if they clock in and out without changing the time - everything will...
- Mon Mar 08, 2021 8:35 pm
- Forum: Help / How to use AllProWebTools
- Topic: Timecard entries being entered for tomorrow
- Replies: 4
- Views: 186
Re: Timecard Troubles
The timecard is reflecting the times accurately according to the times entered by the employee. The record shows that the employee created 7 timecard entries with tomorrows date. Tomorrow has not yet happened, so it is unclear why the employee would be entering timecards for the future. The timecard...
- Thu Mar 04, 2021 11:05 am
- Forum: Suggestions / Feature Requests
- Topic: Drip campaign - auto contact remove
- Replies: 3
- Views: 2260
Re: Drip campaign - auto contact remove
This feature is now available. You can learn more about it in this video:
- Thu Mar 04, 2021 10:55 am
- Forum: Help / How to use AllProWebTools
- Topic: My sending reputation is falling, but I don't know why.
- Replies: 16
- Views: 4285
Re: My sending reputation is falling, but I don't know why.
Yes! That is exactly correct!
- Thu Mar 04, 2021 10:06 am
- Forum: Report a Bug
- Topic: Facebook Integration Remove Button
- Replies: 1
- Views: 1092
Re: Facebook Integration Remove Button
The remove button will only appear if Facebook is connected to the AllProWebTools account you are logged into. Perhaps you connected Facebook to a different AllProWebTools account.
- Wed Mar 03, 2021 11:53 am
- Forum: Help / How to use AllProWebTools
- Topic: My sending reputation is falling, but I don't know why.
- Replies: 16
- Views: 4285
Re: My sending reputation is falling, but I don't know why.
Your account has been upgraded so that you can now access the "Suppression List" feature.
- Tue Mar 02, 2021 4:05 pm
- Forum: Report a Bug
- Topic: product review "name" and "title" switched on web
- Replies: 1
- Views: 858
Re: product review "name" and "title" switched on web
The customer left several reviews for you that are similar. You can view each of them with these links: https://c173.allprowebtools-s1.com/console5.6/review-admin.php?id=619 https://c173.allprowebtools-s1.com/console5.6/review-admin.php?id=618 https://c173.allprowebtools-s1.com/console5.6/review-adm...
- Tue Mar 02, 2021 3:48 pm
- Forum: Report a Bug
- Topic: Buyer 11954 unable to update credit card info
- Replies: 4
- Views: 2065
Re: Buyer 11954 unable to update credit card info
Authorize.net has recently added this information to their website:
NOTE: You should include the Address and Zip/Postal Code fields for Visa authorizations, or they may fail.
- Mon Mar 01, 2021 11:23 am
- Forum: Report a Bug
- Topic: Marketing Campaign Names
- Replies: 3
- Views: 819
Re: Marketing Campaign Names
After you have changed the name, click anywhere else on the page before refreshing the screen. If the problem continues, please start a Support Screenshare so we can watch the issue occur on your computer.
- Mon Mar 01, 2021 10:43 am
- Forum: Report a Bug
- Topic: Automated Emails not going out as scheduled
- Replies: 1
- Views: 748
Re: Automated Emails not going out as scheduled
We will be happy to look into this with you. We have several questions, can you start a Support Screenshare so we can work together on this?
This video will show how to start a Support Screenshare:
This video will show how to start a Support Screenshare:
- Fri Feb 26, 2021 11:31 am
- Forum: Help / How to use AllProWebTools
- Topic: My sending reputation is falling, but I don't know why.
- Replies: 16
- Views: 4285
Re: My sending reputation is falling, but I don't know why.
We recommend using the "Suppression List" as explained in this video:
CAUTION: You should upload the list of people you DO NOT want to send emails to the suppression list, not the list of cleaned email addresses.
CAUTION: You should upload the list of people you DO NOT want to send emails to the suppression list, not the list of cleaned email addresses.
- Thu Feb 25, 2021 9:36 am
- Forum: Report a Bug
- Topic: US Virgin Islands missing from state drop down
- Replies: 2
- Views: 474
Re: US Virgin Islands missing from state drop down
Thank you for bringing this to our attention. You will now find Guam and the US Virgin Islands in the "state" dropdown list for "US"
- Tue Feb 23, 2021 10:58 am
- Forum: Help / How to use AllProWebTools
- Topic: Drip Campaigns - How are days counted?
- Replies: 2
- Views: 243
Re: Drip Campaigns - How are days counted?
We use standard calendar days, not 24 hour periods to measure days. For Instance: 11:55pm on Jan 1st - 10 minutes later, it will be 12:05am on Jan 2nd. This is "one day later" or commonly referred to as "tomorrow". Another thing to consider is time zone. 1am on Jan 2nd on the East Coast is also 10pm...
- Wed Feb 17, 2021 11:04 am
- Forum: Report a Bug
- Topic: Repeated Tasks
- Replies: 2
- Views: 255
Re: Repeated Tasks
This is caused by clicking the "Save Task" button repeatedly. We recommend to press the "Save Task" button once and then patiently wait for the page to reload.
This can also be caused by clicking the "back" button in the web browser and then clicking the "Save Task" button again.
This can also be caused by clicking the "back" button in the web browser and then clicking the "Save Task" button again.
- Sat Feb 13, 2021 4:43 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 446
Re: Google Tag Input Box Looks Funky
The incorrect tag that was entered contained HTML code and was causing the formatting issue. You can enter the correct tracking code at anytime.
- Fri Feb 12, 2021 9:38 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 446
Re: Google Tag Input Box Looks Funky
You have entered invalid information into the tag manager field and it is not correctly tracking your website. The instructions in that field specify the following:
UA-00000000-0 or G-0XNSQ0Y000
- Fri Feb 12, 2021 2:22 pm
- Forum: Report a Bug
- Topic: Paid Invoice System Email Not being Sent out
- Replies: 2
- Views: 218
Re: Paid Invoice System Email Not being Sent out
The "System Email Invoice" is serving a dual purpose when it detects that the order has been paid it will state "Paid in full" at the bottom and can optionally show the last 4 digits of the card used for payment (by adjusting the invoice template - contact AllProWebTools Support for assistance) We r...
- Tue Feb 09, 2021 2:57 pm
- Forum: Report a Bug
- Topic: Dialing out from the phone.com softphone
- Replies: 1
- Views: 215
Re: Phone Glitch
The system was designed for you to make calls from the AllProWebTools Smartphone app. If you wish to use a "softphone" from your computer, you will need to work with our development team for a solution. You can contact them by following the instructions here:
- Mon Feb 01, 2021 9:59 am
- Forum: Report a Bug
- Topic: Customer passwords are not working
- Replies: 3
- Views: 414
Re: Customer passwords are not working
Yes, if you can forward that information to us, we will be able to investigate further. I would suggest using the Support Chat to do this as you will get immediate assistance.
- Sat Jan 30, 2021 9:49 pm
- Forum: Report a Bug
- Topic: Customer passwords are not working
- Replies: 3
- Views: 414
Re: Customer passwords are not working
There have been no changes to the login system and we have not received any reports from any other uses of an issue. We have logged in to your website as a user and have requested a password reset email and have successfully used the credentials in the email to login. Changes to the save button have...
- Thu Jan 28, 2021 9:31 am
- Forum: Report a Bug
- Topic: Deleting SOP
- Replies: 1
- Views: 295
Re: Deleting SOP
Please start a Support Screenshare: so that we can see your screen and assist you with this issue. Here are the instrructions to start a Support Screenshare:
- Wed Jan 27, 2021 10:04 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can you have multiple different memberships?
- Replies: 4
- Views: 416
Re: Can you have multiple different memberships?
Of course you can!
- Wed Jan 27, 2021 10:04 pm
- Forum: Report a Bug
- Topic: Text not showing in the text box
- Replies: 1
- Views: 265
Re: Text not showing in the text box
Thanks for reporting this. This issue was reported earlier here: http://allprowebtools.com/forum/viewtop ... f=3&t=4499
You can monitor that thread for updates about this issue. We are working to get it resolved quickly.
You can monitor that thread for updates about this issue. We are working to get it resolved quickly.
- Tue Jan 26, 2021 10:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Can you have multiple different memberships?
- Replies: 4
- Views: 416
Re: Can you have multiple different memberships?
Yes - this is possible. You will find a full explanation here:
You may also want to take a look at the entire video series training for setting up a membership website here: https://www.youtube.com/watch?v=ZS2QkNI ... 9pwxVyQ79l
You may also want to take a look at the entire video series training for setting up a membership website here: https://www.youtube.com/watch?v=ZS2QkNI ... 9pwxVyQ79l
- Tue Jan 26, 2021 8:55 am
- Forum: Report a Bug
- Topic: Auto Marketing Campaign text
- Replies: 1
- Views: 269
Re: Auto Marketing Campaign text
Thanks for reporting this. This issue will be addressed in the upcoming version 5.7.
- Wed Jan 20, 2021 12:13 pm
- Forum: Report a Bug
- Topic: Email not appearing
- Replies: 1
- Views: 661
Re: Email not appearing
Please contact our Screen Share support so we can go into this in more depth with you. This video will show you how to start a screenshare:
- Mon Jan 18, 2021 6:56 pm
- Forum: Change Log / Version Plans
- Topic: AllProWebTools Version 5.8 (Expected 06-01-2021)
- Replies: 0
- Views: 2217
AllProWebTools Version 5.8 (Expected 06-01-2021)
Base Package Bootstrap 4 New default website layout All HTML system templates (plgs) to WYSIWYG Header and Footer templates to WYSIWYG Logo uploader with auto sizing for favicon, invoice logo, website logo, etc Who else works here (requested by Chrissanne) Leadboxes and Contact Forms now have an em...
- Mon Jan 18, 2021 4:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Spam Signup box
- Replies: 1
- Views: 749
Re: Spam Signup box
Please start a support chat or screenshare to assist you with this.
- Fri Jan 15, 2021 10:26 am
- Forum: Help / How to use AllProWebTools
- Topic: Missing Photo/Information from Member Directory on Web Site
- Replies: 4
- Views: 882
Re: Missing Photo/Information from Member Directory on Web Site
When they make their renewal payment, their directory listing is automatically restored. If it is your intention to charge once and then they are listed forever, just change your product's "recur every" value to "Do not recur" You can also perform regular audits or take advantage of auto-tagging of ...
- Tue Jan 12, 2021 4:06 pm
- Forum: Help / How to use AllProWebTools
- Topic: Missing Photo/Information from Member Directory on Web Site
- Replies: 4
- Views: 882
Re: Missing Photo/Information from Member Directory on Web Site
Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues. You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/console5.6/contact-management.php?id...
- Sat Jan 09, 2021 11:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: Estimate Order Short Code
- Replies: 1
- Views: 423
Re: Estimate Order Short Code
It is not currently possible to remove one without the other.
- Sat Jan 09, 2021 11:48 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 1194
Re: How to turn off "System" Emails
That is correct!
- Fri Jan 08, 2021 1:22 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 1194
Re: How to turn off "System" Emails
You will find a detailed explanation to answer your question here: https://www.allprowebtools.com/How-to-C ... Tools-5-0/
- Mon Jan 04, 2021 6:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Copying Contacts from Google Contact List to ALLPro
- Replies: 1
- Views: 756
Re: Copying Contacts from Google Contact List to ALLPro
Welcome to AllProWebTools!
Here is a link that explains how to download your gmail contacts: https://support.google.com/contacts/ans ... ktop&hl=en
This video will show how to import your contacts into AllProWebTools:
Here is a link that explains how to download your gmail contacts: https://support.google.com/contacts/ans ... ktop&hl=en
This video will show how to import your contacts into AllProWebTools:
- Mon Dec 28, 2020 3:12 pm
- Forum: Suggestions / Feature Requests
- Topic: Attachments - Can we just attach docs without having to upload to APWT site
- Replies: 1
- Views: 2153
Re: Attachments - Can we just attach docs without having to upload to APWT site
Thanks for commenting on this! We are aware of this issue (and a few others to improve the email system) and have plans to address it in the future, but it may be several months from now. In the meantime, you can still send emails from your regular email program (such as gmail, icloud, or any other)...
- Thu Dec 03, 2020 10:15 am
- Forum: Change Log / Version Plans
- Topic: Smartphone App 1.3.0 (Expected 04-01-2021)
- Replies: 0
- Views: 4307
Smartphone App 1.3.0 (Expected 04-01-2021)
- remove 'fixlater' from texting identification - scroll wheel on custom fields - with the "do you like this app" - must send along user id and phone info (just like the bug report does) - add ability to view invoice details - click to dial out from cell phone if NOT using phone.com - iphone does no...
- Wed Nov 25, 2020 11:45 am
- Forum: Help / How to use AllProWebTools
- Topic: How many Emails can APWT SMTP send out at once?
- Replies: 2
- Views: 1295
Re: How many Emails can APWT SMTP send out at once?
New accounts have their send rate throttled as they start to send out emails. Over time, their sender reputation rises as trust is built. Reputation scores can reach full potential within 24 hours and is based on the number of email you have sent. You can view your Reputation Report from the main me...
- Wed Nov 18, 2020 1:51 pm
- Forum: Report a Bug
- Topic: Email Marketing Campaign starts over when I add another campaign to contact
- Replies: 3
- Views: 2065
Re: Email Marketing Campaign starts over when I add another campaign to contact
This issue has been addressed. Please test it out and let us know if it is working as you expected.
Thanks for reporting this!
Thanks for reporting this!
- Mon Nov 16, 2020 11:45 am
- Forum: Help / How to use AllProWebTools
- Topic: Facebook Lead Box Field
- Replies: 1
- Views: 740
Re: Facebook Lead Box Field
The standard field names as Facebook defaults to should work for the following fields: "full_name" or "name" email company_name phone_number street_address city state zip_code country Any other fields that you want to use, should be created as "custom fields" in AllProWebTools as explained here: Od6...