Search found 837 matches

by Dave
Wed Apr 07, 2021 11:17 am
Forum: Help / How to use AllProWebTools
Topic: Survey Results
Replies: 3
Views: 1480

Re: Survey Results

We thank you for your interest in the Survey feature - however, this feature has been deprecated due to lack of interest by our subscribers. We are not actively supporting this feature at this time.
by Dave
Wed Apr 07, 2021 10:11 am
Forum: Suggestions / Feature Requests
Topic: Campaign Statistics
Replies: 2
Views: 4055

Re: Campaign Statistics

There is a report available from the main menu when you go to: Reports -> Website -> Lead Boxes. If you are running ads and sending leads to a landing page, they will be filling out a sign up box to be added to the campaign. Here is what the report looks like: leadboxes-report.jpg This report gives ...
by Dave
Sun Apr 04, 2021 11:54 am
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.71 (Expected 04-30-2021)
Replies: 0
Views: 97

AllProWebTools Version 5.71 (Expected 04-30-2021)

Base Database optimizations and speed improvements Restored credit card testmode and not clocked in notifications Commerce Delivery and Pickup dates per invoice Added ability to send invoice link to customer via text message CRM Transactional Email now provides one-step attachment uploads from comp...
by Dave
Fri Apr 02, 2021 10:25 am
Forum: Report a Bug
Topic: Previewing Themes in India
Replies: 2
Views: 129

Re: Previewing Themes in India

Access for India has been updated.
by Dave
Tue Mar 30, 2021 1:51 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal new IPNs
Replies: 1
Views: 92

Re: PayPal new IPNs

IPNs, ACLs, and filters are all handled on our end. There is currently no need for you to change anything.
by Dave
Mon Mar 22, 2021 1:07 pm
Forum: Report a Bug
Topic: Error When activating/dectivating users
Replies: 1
Views: 75

Re: Error When activating/dectivating users

Thanks for reporting this. This issue has been addressed.
by Dave
Fri Mar 19, 2021 11:45 pm
Forum: Help / How to use AllProWebTools
Topic: Sign Up Boxes Triggering 'ACTIVE' Member Approval
Replies: 2
Views: 172

Re: Sign Up Boxes Triggering 'ACTIVE' Member Approval

You will find the answer in this video at exactly 2 minutes and 12 seconds into the video: https://www.youtube.com/watch?v=GKTiq9VEkEA

Though the interface has changed a bit, you should still find the field called "Verify before publish" on the right side of the screen.
by Dave
Thu Mar 18, 2021 1:49 am
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 209

Re: Quantity discounts not applying in console

Your account has been upgraded to the latest version.
by Dave
Wed Mar 17, 2021 10:44 pm
Forum: Report a Bug
Topic: Membership Profile Picture not saving properly
Replies: 1
Views: 103

Re: Membership Profile Picture not saving properly

Your web browser may be caching the previous image. Please hold the shift key on your keyboard as you reload the page.
by Dave
Wed Mar 17, 2021 10:43 pm
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 3
Views: 799

Re: export product reviews as csv file

Please contact Support via Chat and they will provide you the csv with the missing data you requested.
by Dave
Wed Mar 17, 2021 10:41 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 209

Re: Quantity discounts not applying in console

Quantity discounts are only applied when purchasing from the website - this is how the system was designed. I am moving this post to the suggestions area so that it can be considered for a future version.
by Dave
Mon Mar 15, 2021 10:20 am
Forum: Help / How to use AllProWebTools
Topic: Timecard entries being entered for tomorrow
Replies: 4
Views: 182

Re: Timecard Troubles

As was explained earlier, when the timecard screen is initially loaded, it will automatically be set to the correct time according to your company timezone. This may appear "incorrect" to your employee in another timezone, however, if they clock in and out without changing the time - everything will...
by Dave
Mon Mar 08, 2021 8:35 pm
Forum: Help / How to use AllProWebTools
Topic: Timecard entries being entered for tomorrow
Replies: 4
Views: 182

Re: Timecard Troubles

The timecard is reflecting the times accurately according to the times entered by the employee. The record shows that the employee created 7 timecard entries with tomorrows date. Tomorrow has not yet happened, so it is unclear why the employee would be entering timecards for the future. The timecard...
by Dave
Thu Mar 04, 2021 11:05 am
Forum: Suggestions / Feature Requests
Topic: Drip campaign - auto contact remove
Replies: 3
Views: 2255

Re: Drip campaign - auto contact remove

This feature is now available. You can learn more about it in this video:

by Dave
Thu Mar 04, 2021 10:06 am
Forum: Report a Bug
Topic: Facebook Integration Remove Button
Replies: 1
Views: 1092

Re: Facebook Integration Remove Button

The remove button will only appear if Facebook is connected to the AllProWebTools account you are logged into. Perhaps you connected Facebook to a different AllProWebTools account.
by Dave
Wed Mar 03, 2021 11:53 am
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4259

Re: My sending reputation is falling, but I don't know why.

Your account has been upgraded so that you can now access the "Suppression List" feature.
by Dave
Tue Mar 02, 2021 4:05 pm
Forum: Report a Bug
Topic: product review "name" and "title" switched on web
Replies: 1
Views: 858

Re: product review "name" and "title" switched on web

The customer left several reviews for you that are similar. You can view each of them with these links: https://c173.allprowebtools-s1.com/console5.6/review-admin.php?id=619 https://c173.allprowebtools-s1.com/console5.6/review-admin.php?id=618 https://c173.allprowebtools-s1.com/console5.6/review-adm...
by Dave
Tue Mar 02, 2021 3:48 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 4
Views: 2065

Re: Buyer 11954 unable to update credit card info

Authorize.net has recently added this information to their website:
NOTE: You should include the Address and Zip/Postal Code fields for Visa authorizations, or they may fail.
by Dave
Mon Mar 01, 2021 11:23 am
Forum: Report a Bug
Topic: Marketing Campaign Names
Replies: 3
Views: 819

Re: Marketing Campaign Names

After you have changed the name, click anywhere else on the page before refreshing the screen. If the problem continues, please start a Support Screenshare so we can watch the issue occur on your computer.
by Dave
Mon Mar 01, 2021 10:43 am
Forum: Report a Bug
Topic: Automated Emails not going out as scheduled
Replies: 1
Views: 748

Re: Automated Emails not going out as scheduled

We will be happy to look into this with you. We have several questions, can you start a Support Screenshare so we can work together on this?

This video will show how to start a Support Screenshare:

by Dave
Fri Feb 26, 2021 11:31 am
Forum: Help / How to use AllProWebTools
Topic: My sending reputation is falling, but I don't know why.
Replies: 16
Views: 4259

Re: My sending reputation is falling, but I don't know why.

We recommend using the "Suppression List" as explained in this video:



CAUTION: You should upload the list of people you DO NOT want to send emails to the suppression list, not the list of cleaned email addresses.
by Dave
Thu Feb 25, 2021 9:36 am
Forum: Report a Bug
Topic: US Virgin Islands missing from state drop down
Replies: 2
Views: 467

Re: US Virgin Islands missing from state drop down

Thank you for bringing this to our attention. You will now find Guam and the US Virgin Islands in the "state" dropdown list for "US"
by Dave
Tue Feb 23, 2021 10:58 am
Forum: Help / How to use AllProWebTools
Topic: Drip Campaigns - How are days counted?
Replies: 2
Views: 234

Re: Drip Campaigns - How are days counted?

We use standard calendar days, not 24 hour periods to measure days. For Instance: 11:55pm on Jan 1st - 10 minutes later, it will be 12:05am on Jan 2nd. This is "one day later" or commonly referred to as "tomorrow". Another thing to consider is time zone. 1am on Jan 2nd on the East Coast is also 10pm...
by Dave
Wed Feb 17, 2021 11:04 am
Forum: Report a Bug
Topic: Repeated Tasks
Replies: 2
Views: 250

Re: Repeated Tasks

This is caused by clicking the "Save Task" button repeatedly. We recommend to press the "Save Task" button once and then patiently wait for the page to reload.

This can also be caused by clicking the "back" button in the web browser and then clicking the "Save Task" button again.
by Dave
Sat Feb 13, 2021 4:43 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 439

Re: Google Tag Input Box Looks Funky

The incorrect tag that was entered contained HTML code and was causing the formatting issue. You can enter the correct tracking code at anytime.
by Dave
Fri Feb 12, 2021 9:38 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 439

Re: Google Tag Input Box Looks Funky

You have entered invalid information into the tag manager field and it is not correctly tracking your website. The instructions in that field specify the following:
UA-00000000-0 or G-0XNSQ0Y000
by Dave
Fri Feb 12, 2021 2:22 pm
Forum: Report a Bug
Topic: Paid Invoice System Email Not being Sent out
Replies: 2
Views: 213

Re: Paid Invoice System Email Not being Sent out

The "System Email Invoice" is serving a dual purpose when it detects that the order has been paid it will state "Paid in full" at the bottom and can optionally show the last 4 digits of the card used for payment (by adjusting the invoice template - contact AllProWebTools Support for assistance) We r...
by Dave
Tue Feb 09, 2021 2:57 pm
Forum: Report a Bug
Topic: Dialing out from the phone.com softphone
Replies: 1
Views: 209

Re: Phone Glitch

The system was designed for you to make calls from the AllProWebTools Smartphone app. If you wish to use a "softphone" from your computer, you will need to work with our development team for a solution. You can contact them by following the instructions here:

by Dave
Mon Feb 01, 2021 9:59 am
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 408

Re: Customer passwords are not working

Yes, if you can forward that information to us, we will be able to investigate further. I would suggest using the Support Chat to do this as you will get immediate assistance.
by Dave
Sat Jan 30, 2021 9:49 pm
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 408

Re: Customer passwords are not working

There have been no changes to the login system and we have not received any reports from any other uses of an issue. We have logged in to your website as a user and have requested a password reset email and have successfully used the credentials in the email to login. Changes to the save button have...
by Dave
Thu Jan 28, 2021 9:31 am
Forum: Report a Bug
Topic: Deleting SOP
Replies: 1
Views: 289

Re: Deleting SOP

Please start a Support Screenshare: so that we can see your screen and assist you with this issue. Here are the instrructions to start a Support Screenshare:

by Dave
Wed Jan 27, 2021 10:04 pm
Forum: Report a Bug
Topic: Text not showing in the text box
Replies: 1
Views: 261

Re: Text not showing in the text box

Thanks for reporting this. This issue was reported earlier here: http://allprowebtools.com/forum/viewtop ... f=3&t=4499

You can monitor that thread for updates about this issue. We are working to get it resolved quickly.
by Dave
Tue Jan 26, 2021 10:08 pm
Forum: Help / How to use AllProWebTools
Topic: Can you have multiple different memberships?
Replies: 4
Views: 403

Re: Can you have multiple different memberships?

Yes - this is possible. You will find a full explanation here:



You may also want to take a look at the entire video series training for setting up a membership website here: https://www.youtube.com/watch?v=ZS2QkNI ... 9pwxVyQ79l
by Dave
Tue Jan 26, 2021 8:55 am
Forum: Report a Bug
Topic: Auto Marketing Campaign text
Replies: 1
Views: 265

Re: Auto Marketing Campaign text

Thanks for reporting this. This issue will be addressed in the upcoming version 5.7.
by Dave
Wed Jan 20, 2021 12:13 pm
Forum: Report a Bug
Topic: Email not appearing
Replies: 1
Views: 655

Re: Email not appearing

Please contact our Screen Share support so we can go into this in more depth with you. This video will show you how to start a screenshare:

by Dave
Mon Jan 18, 2021 6:56 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.8 (Expected 06-01-2021)
Replies: 0
Views: 2211

AllProWebTools Version 5.8 (Expected 06-01-2021)

Base Package Bootstrap 4 New default website layout All HTML system templates (plgs) to WYSIWYG Header and Footer templates to WYSIWYG Logo uploader with auto sizing for favicon, invoice logo, website logo, etc Who else works here (requested by Chrissanne) Leadboxes and Contact Forms now have an em...
by Dave
Mon Jan 18, 2021 4:18 pm
Forum: Help / How to use AllProWebTools
Topic: Spam Signup box
Replies: 1
Views: 743

Re: Spam Signup box

Please start a support chat or screenshare to assist you with this.
by Dave
Fri Jan 15, 2021 10:26 am
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 857

Re: Missing Photo/Information from Member Directory on Web Site

When they make their renewal payment, their directory listing is automatically restored. If it is your intention to charge once and then they are listed forever, just change your product's "recur every" value to "Do not recur" You can also perform regular audits or take advantage of auto-tagging of ...
by Dave
Tue Jan 12, 2021 4:06 pm
Forum: Help / How to use AllProWebTools
Topic: Missing Photo/Information from Member Directory on Web Site
Replies: 4
Views: 857

Re: Missing Photo/Information from Member Directory on Web Site

Your client is 14 days past due on their annual payment with you. You have the system configured to remove listings when your customers are no longer paying their annual dues. You can see this information by clicking this link: https://c2865.allprowebtools-s1.com/console5.6/contact-management.php?id...
by Dave
Sat Jan 09, 2021 11:50 pm
Forum: Help / How to use AllProWebTools
Topic: Estimate Order Short Code
Replies: 1
Views: 417

Re: Estimate Order Short Code

It is not currently possible to remove one without the other.
by Dave
Sat Jan 09, 2021 11:48 pm
Forum: Help / How to use AllProWebTools
Topic: How to turn off "System" Emails
Replies: 3
Views: 1186

Re: How to turn off "System" Emails

That is correct!
by Dave
Fri Jan 08, 2021 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: How to turn off "System" Emails
Replies: 3
Views: 1186

Re: How to turn off "System" Emails

You will find a detailed explanation to answer your question here: https://www.allprowebtools.com/How-to-C ... Tools-5-0/
by Dave
Mon Jan 04, 2021 6:23 pm
Forum: Help / How to use AllProWebTools
Topic: Copying Contacts from Google Contact List to ALLPro
Replies: 1
Views: 748

Re: Copying Contacts from Google Contact List to ALLPro

Welcome to AllProWebTools!

Here is a link that explains how to download your gmail contacts: https://support.google.com/contacts/ans ... ktop&hl=en

This video will show how to import your contacts into AllProWebTools:

by Dave
Mon Dec 28, 2020 3:12 pm
Forum: Suggestions / Feature Requests
Topic: Attachments - Can we just attach docs without having to upload to APWT site
Replies: 1
Views: 2145

Re: Attachments - Can we just attach docs without having to upload to APWT site

Thanks for commenting on this! We are aware of this issue (and a few others to improve the email system) and have plans to address it in the future, but it may be several months from now. In the meantime, you can still send emails from your regular email program (such as gmail, icloud, or any other)...
by Dave
Thu Dec 03, 2020 10:15 am
Forum: Change Log / Version Plans
Topic: Smartphone App 1.3.0 (Expected 04-01-2021)
Replies: 0
Views: 4302

Smartphone App 1.3.0 (Expected 04-01-2021)

- remove 'fixlater' from texting identification - scroll wheel on custom fields - with the "do you like this app" - must send along user id and phone info (just like the bug report does) - add ability to view invoice details - click to dial out from cell phone if NOT using phone.com - iphone does no...
by Dave
Wed Nov 25, 2020 11:45 am
Forum: Help / How to use AllProWebTools
Topic: How many Emails can APWT SMTP send out at once?
Replies: 2
Views: 1288

Re: How many Emails can APWT SMTP send out at once?

New accounts have their send rate throttled as they start to send out emails. Over time, their sender reputation rises as trust is built. Reputation scores can reach full potential within 24 hours and is based on the number of email you have sent. You can view your Reputation Report from the main me...
by Dave
Wed Nov 18, 2020 1:51 pm
Forum: Report a Bug
Topic: Email Marketing Campaign starts over when I add another campaign to contact
Replies: 3
Views: 2054

Re: Email Marketing Campaign starts over when I add another campaign to contact

This issue has been addressed. Please test it out and let us know if it is working as you expected.

Thanks for reporting this!
by Dave
Mon Nov 16, 2020 11:45 am
Forum: Help / How to use AllProWebTools
Topic: Facebook Lead Box Field
Replies: 1
Views: 736

Re: Facebook Lead Box Field

The standard field names as Facebook defaults to should work for the following fields: "full_name" or "name" email company_name phone_number street_address city state zip_code country Any other fields that you want to use, should be created as "custom fields" in AllProWebTools as explained here: Od6...