Search found 945 matches

by Dave
Thu Oct 14, 2021 11:55 pm
Forum: Help / How to use AllProWebTools
Topic: System Emails for Invoices Explained
Replies: 1
Views: 17

Re: System Emails for Invoices Explained

1 - When an invoice is paid, can the system send the "Invoice Paid" email rather than sending the "Email Invoice again? The "Email Invoice" email is resent to the customer and includes a copy of the invoice showing that it has been paid in full. This is in contrast to the previous email sent that s...
by Dave
Thu Oct 14, 2021 11:08 am
Forum: Help / How to use AllProWebTools
Topic: How to customize the ticket information PDF
Replies: 6
Views: 92

Re: How to customize the ticket information PDF

The template has been updated.
by Dave
Wed Oct 13, 2021 7:44 am
Forum: Help / How to use AllProWebTools
Topic: How to customize the ticket information PDF
Replies: 6
Views: 92

Re: How to customize the ticket information PDF

Please revisit the link here to see the updated template: http://tickets.nolimitsmonstertrucks.com/myticket.php?key=141006&B1=Print+Tickets We have temporarily posted the values in green font so you can see the contrast with your ticket design. Please provide the same ticket template with your examp...
by Dave
Tue Oct 12, 2021 9:35 am
Forum: Suggestions / Feature Requests
Topic: APWT - Mobile App
Replies: 2
Views: 57

Re: APWT - Mobile App

We have just released the app in the Philippines! Please try downloading the app again.
by Dave
Fri Oct 08, 2021 5:13 pm
Forum: Help / How to use AllProWebTools
Topic: How to customize the ticket information PDF
Replies: 6
Views: 92

Re: How to customize the ticket information PDF

Yes, our programming team can customize the ticket layout for you. Simply provide an example of how you would like the ticket to look and we will update it for you.
by Dave
Wed Oct 06, 2021 3:17 pm
Forum: Help / How to use AllProWebTools
Topic: how to pull customers with no email address
Replies: 1
Views: 57

Re: how to pull customers with no email address

This can be accomplished by following the instructions in this video to download your customer lists: d35kB0jrcFE Once you have downloaded your customer lists, you can perform any type of filtering or sorting of the data as a spreadsheet to access the dataset you need. Once the spreadsheet is filter...
by Dave
Wed Oct 06, 2021 3:03 pm
Forum: Report a Bug
Topic: shipping manager not updated with suspensions
Replies: 3
Views: 117

Re: shipping manager not updated with suspensions

Your question would be best answered by Endicia.com. AllProWebTools will not impose any limitations on your Endicia.com account.
by Dave
Wed Oct 06, 2021 2:43 am
Forum: Help / How to use AllProWebTools
Topic: How to Find Out What Email Provider We Are Using Through AllPro
Replies: 1
Views: 28

Re: How to Find Out What Email Provider We Are Using Through AllPro

You can find this by selecting "settings" from the main menu and then clicking on "email". Once on this screen click the tab that says "smtp settings"
by Dave
Wed Oct 06, 2021 2:39 am
Forum: Help / How to use AllProWebTools
Topic: Email sending Account got disabled again
Replies: 1
Views: 33

Re: Account got disabled again

Your ability to send emails will continue to be disabled while your reputation score remains low. To improve your reputation score, you will need to send a substantial amount of emails without receiving any new spam complaints. Your account has now been reactivated with probationary status so you ca...
by Dave
Wed Oct 06, 2021 2:36 am
Forum: Report a Bug
Topic: shipping manager not updated with suspensions
Replies: 3
Views: 117

Re: shipping manager not updated with suspensions

The service that provides this information comes from Endicia.com. It appears that your AllProWebTools account is not linked with your own Endicia.com account - you are currently using a shared Endicia.com account to obtain rate information. For the most accurate shipping information we recommend th...
by Dave
Wed Oct 06, 2021 2:20 am
Forum: Report a Bug
Topic: Format of webpage
Replies: 8
Views: 176

Re: Format of webpage

I found that the page was created with a grid, however on 2021-10-01 10:04:32 an edit was made to the page that introduced an error in to the HTML on the page that affected the grid display. I have reverted the page to how it looked prior to: 2021-10-01 10:04:32 and now the grid feature is working. ...
by Dave
Thu Sep 23, 2021 10:20 am
Forum: Help / How to use AllProWebTools
Topic: Creating a Signature
Replies: 5
Views: 1736

Re: Creating a Signature

It sounds like you are following the correct steps. Please start a Support Screenshare so we can see your screen and assist you! Here is a video that will show you how:

by Dave
Thu Sep 23, 2021 8:00 am
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 197

Re: Account Disabled From Sending Emails

Your account is now active for probational email sending today.
by Dave
Tue Sep 21, 2021 8:10 pm
Forum: Help / How to use AllProWebTools
Topic: Account Disabled From Sending Emails
Replies: 11
Views: 197

Re: Account Disabled From Sending Emails

Each time a spam complaint is received from one of your contacts, a notification is sent to your contact email at: [email protected]

You can read more about Spam suspensions and how to resolve at this link: https://www.allprowebtools.com/The-War-Against-SPAM/
by Dave
Tue Sep 21, 2021 12:18 pm
Forum: Help / How to use AllProWebTools
Topic: How to Integrate/Add Optin Box to my Funnel Builder Software!
Replies: 6
Views: 121

Re: How to Integrate/Add Optin Box to my Funnel Builder Software!

We have updated your "No Theme Header" to use the stylesheet located at: <link rel="stylesheet" type="text/css" href="/content/templates/viral-content/css/style.css" media="screen"> Your changes to the stylesheet are now showing on this page: https://apwt.thrvintl.com/LeadBox-2/ thrive-leadbox2.png
by Dave
Tue Sep 21, 2021 12:08 pm
Forum: Help / How to use AllProWebTools
Topic: How to Integrate/Add Optin Box to my Funnel Builder Software!
Replies: 6
Views: 121

Re: How to Integrate/Add Optin Box to my Funnel Builder Software!

The first issue that we found was that your WordPress configuration was not using the correct API Key and API Auth as explained in the tutorial video here: uIUQH0BJulw You can see the incorrect credentials in this screenshot from your WordPress account: thrive-wrong-credentials.png We have updated y...
by Dave
Sun Sep 19, 2021 4:58 pm
Forum: Help / How to use AllProWebTools
Topic: How to Integrate/Add Optin Box to my Funnel Builder Software!
Replies: 6
Views: 121

Re: How to Integrate/Add Optin Box to my Funnel Builder Software!

If the funnel builder software supports iframes, you can follow the instructions here: https://www.allprowebtools.com/signup-boxes-and-lead-forms-on-squarespace/ You can also create a landing page at no extra charge in your AllProWebTools account which will have the signup box integrated in it: http...
by Dave
Wed Sep 08, 2021 6:54 pm
Forum: Help / How to use AllProWebTools
Topic: AllPro Link Showing Up in Unbranded Emails
Replies: 14
Views: 507

Re: AllPro Link Showing Up in Unbranded Emails

We can look into this if you please click on the 3 dots menu for this email and select "show original" and paste the code in this forum as you have done before.
by Dave
Sun Sep 05, 2021 1:56 pm
Forum: Help / How to use AllProWebTools
Topic: Send bulk emails at once with third party SMTP
Replies: 2
Views: 80

Re: Send bulk emails at once with third party SMTP

Yes, we recommend using APWT-SMTP for the fastest delivery, most reliable inbox delivery, and more detailed analytics including: bounces, spam complaints, delivery, etc. APWT-SMTP sends at a rate up to 5425 emails / hour. You can learn more about this here: https://www.allprowebtools.com/AllProWebTo...
by Dave
Thu Sep 02, 2021 10:54 am
Forum: Help / How to use AllProWebTools
Topic: AllPro Link Showing Up in Unbranded Emails
Replies: 14
Views: 507

Re: AllPro Link Showing Up in Unbranded Emails

Please start a Support Screenshare so we can assist you with this further.
by Dave
Thu Sep 02, 2021 10:52 am
Forum: Help / How to use AllProWebTools
Topic: Not receiving Incoming Email
Replies: 1
Views: 60

Re: Not receiving Incoming Email

Please follow the directions here: https://www.allprowebtools.com/The-DNS-Manager/

and update your MX records to: mx.startlogic.com
by Dave
Wed Aug 25, 2021 10:18 am
Forum: Report a Bug
Topic: Auto Log Out
Replies: 4
Views: 318

Re: Auto Log Out

Please provide more information about the issue you are experiencing so that we can look into this for you: 1 - What is the URL of the page your were on immediately before being logged out? 2 - DId you receive a countdown warning at the bottom of the page in an orange box prior to the logout? 3 - Wh...
by Dave
Wed Aug 25, 2021 10:12 am
Forum: Report a Bug
Topic: Check all Button
Replies: 1
Views: 40

Re: Check all Button

Please post a screen shot of the issue you are experiencing and we will be glad to look into this for you.
by Dave
Sat Aug 21, 2021 11:15 am
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Button
Replies: 2
Views: 117

Re: Unsubscribe Button

Once someone unsubscribes, they can no longer receive marketing emails from you, regardless of any campaign or tag they are a member of (they can still receive emails to assist them in resetting their password or invoices when they make a purchase from you)
by Dave
Fri Aug 13, 2021 10:58 am
Forum: Report a Bug
Topic: People are not being put in the remove from campaign
Replies: 3
Views: 329

Re: People are not being put in the remove from campaign

For the example you have provided. We found that an email called "Email 6" was sent to Mark at 8:28am. Mark opened the email at 8:28am and replied to the email at 8:30am. This means that Mark replied within 2 minutes of receiving the email. Your account is currently configured to ignore any response...
by Dave
Fri Aug 13, 2021 8:05 am
Forum: Report a Bug
Topic: cannot access page to edit
Replies: 9
Views: 315

Re: cannot access page to edit

Your webpage is now displaying at: https://www.polkcountybullyproject.org/our-dogs/

The DragDropr company responded with the following information:
The issue was coming from the empty slider. we have removed it and the issue is fixed.
by Dave
Thu Aug 12, 2021 4:25 pm
Forum: Report a Bug
Topic: cannot access page to edit
Replies: 9
Views: 315

Re: cannot access page to edit

The software used to create your webpages is provided by https://www.dragdropr.com/ - We have contacted them regarding the issue and they are working to resolve it. We will keep you updated...
by Dave
Wed Aug 11, 2021 2:56 pm
Forum: Report a Bug
Topic: cannot access page to edit
Replies: 9
Views: 315

Re: cannot access page to edit

The missing page has been restored. We suggest that you save often to avoid losing work.
by Dave
Mon Aug 09, 2021 2:12 pm
Forum: Report a Bug
Topic: emails from campaign being sent multiple times at once
Replies: 4
Views: 155

Re: emails from campaign being sent multiple times at once

Thank you for reporting this. The issue has been addressed.
by Dave
Mon Aug 09, 2021 11:36 am
Forum: Report a Bug
Topic: emails from campaign being sent multiple times at once
Replies: 4
Views: 155

Re: emails from campaign being sent multiple times at once

In looking over your account, we found 3 recent spam complaints as shown below: CRM# 3762 3762.png CRM# 6873 6873.png CRM# 20660 20660.png None of these 3 records are showing any duplicate emails being sent before the recipient reported your emails as spam. Can you provide more information on the is...
by Dave
Sun Aug 08, 2021 7:45 pm
Forum: Report a Bug
Topic: cannot access page to edit
Replies: 9
Views: 315

Re: cannot access page to edit

The missing page has been restored.








21 / 3365246a-3c5b-11ea-8071-0242ac140009
by Dave
Sun Aug 08, 2021 3:30 pm
Forum: Help / How to use AllProWebTools
Topic: Import Contacts to APWT
Replies: 5
Views: 269

Re: Import Contacts to APWT

We do not recommend deleting contacts. For business purposes it is important to keep a record of all of your contacts to create an accurate historical record of the company's activity. Even if a contact is no longer doing business with you or has marked your emails as "spam" - you still need to keep...
by Dave
Sun Aug 08, 2021 3:22 pm
Forum: Report a Bug
Topic: cannot access page to edit
Replies: 9
Views: 315

Re: cannot access page to edit

Please go to your website and visit the webpage you are referencing. Copy the URL in the address bar and paste it into this forum so that we may assist you further.

An example of a URL - it would look similar to this:
by Dave
Fri Aug 06, 2021 3:32 pm
Forum: Help / How to use AllProWebTools
Topic: "Add to Calendar" Feature
Replies: 1
Views: 87

Re: "Add to Calendar" Feature

Yes, you can add calendars links to your email as explained here: https://www.litmus.com/blog/how-to-crea ... ur-emails/
by Dave
Fri Aug 06, 2021 1:21 pm
Forum: Help / How to use AllProWebTools
Topic: Way to show up Business hours on web page
Replies: 2
Views: 122

Re: Way to show up Business hours on web page

There is no widget, you would do this manually.
by Dave
Sun Aug 01, 2021 12:03 am
Forum: Suggestions / Feature Requests
Topic: Labor report reflect time x employees hourly wage
Replies: 1
Views: 84

Re: Labor report reflect time x employees hourly wage

Thanks for the suggestion!

Total labor cost has been added to the report: Labor Viewer by User
by Dave
Fri Jul 30, 2021 1:09 pm
Forum: Suggestions / Feature Requests
Topic: option not to send emails on fridays as well
Replies: 2
Views: 124

Re: option not to send emails on fridays as well

This capability already exists when using "Scheduled Emails" rather than using the "Marketing Campaigns". This video explains how (it is explained at 3 mins and 20 seconds into the video):

by Dave
Tue Jul 27, 2021 8:03 pm
Forum: Help / How to use AllProWebTools
Topic: Can we hide pages from search engines?
Replies: 2
Views: 90

Re: Can we hide pages from search engines?

Yes, to do this you will add the URL to your robots.txt file. You can access this from the main menu by choosing "settings"->"administrator". You will see a files list on the left, scroll until you see robots.txt. Click on this file and then add the entry there. For more information on robots.txt se...
by Dave
Tue Jul 27, 2021 7:57 pm
Forum: Report a Bug
Topic: Email from campaign was sent twice
Replies: 1
Views: 84

Re: Email from campaign was sent twice

Thanks for reporting this. Your account has been upgraded to the latest version and we do not expect any further issues with duplication of emails sent. We have activated enhanced monitoring on your account so if this happens again we can track the cause. You are welcome to continue sending emails n...
by Dave
Mon Jul 26, 2021 1:00 pm
Forum: Suggestions / Feature Requests
Topic: importing/exporting
Replies: 5
Views: 160

Re: importing/exporting

Thanks for the suggestion! There is now a checkbox in version 5.72 that will prevent duplicates from being tagged a second time when you are importing.
by Dave
Mon Jul 19, 2021 10:59 am
Forum: Help / How to use AllProWebTools
Topic: Not receiving emails for a client on APWT
Replies: 1
Views: 100

Re: Not receiving emails for a client on APWT

Someone from your company has already posted about this here: viewtopic.php?f=3&t=4583
by Dave
Mon Jul 19, 2021 9:56 am
Forum: Suggestions / Feature Requests
Topic: Email notification option for phone
Replies: 1
Views: 93

Re: Email notification option for phone

This feature should already be available in your phone settings. Once you have added your email account to your phone, you can follow the steps below. Android: https://www.technipages.com/android-change-email-ringtone-notification-sound iPhone: https://www.macrumors.com/how-to/assign-unique-alert-fo...
by Dave
Fri Jul 16, 2021 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Conflicting DKIM emails
Replies: 2
Views: 119

Re: Conflicting DKIM emails

It would appear that at Fri, Jul 16, 2021 at 11:02 AM the DNS record could not be found. One hour later at 12:05 PM, the DNS records were available and found on the Internet. The emails sent from AllProWebTools are a courtesy to notify the account owner that emails sent from AllProWebTools may not r...
by Dave
Fri Jul 16, 2021 1:31 pm
Forum: Report a Bug
Topic: Client Billing Account
Replies: 2
Views: 108

Re: Client Billing Account

The issue that was preventing you from viewing your invoices has been resolved. The invoices do not show any charges to you for install ID 3794.
by Dave
Thu Jul 15, 2021 7:54 pm
Forum: Suggestions / Feature Requests
Topic: importing contacts
Replies: 9
Views: 1403

Re: importing contacts

Thank you for the suggestion and we will consider this for a future release. At this time there are no immediate plans to change how contacts are displayed and filtered. We hear you and very much appreciate your input. It will take much time and planning to implement such a feature. When we add this...
by Dave
Wed Jul 14, 2021 7:13 pm
Forum: Help / How to use AllProWebTools
Topic: How to Add a Google Calendar to a Website
Replies: 2
Views: 123

Re: How to Add a Google Calendar to a Website

Here is a video that explains how to embed a Google Calendar on a webpage: https://www.youtube.com/watch?v=vksO63XQQ3w
by Dave
Wed Jul 14, 2021 9:30 am
Forum: Report a Bug
Topic: Email not sending out of Allprowebtools
Replies: 1
Views: 129

Re: Email not sending out of Allprowebtools

You have configured this account to send emails using Mandrill. You are not using APWT-SMTP. You can find these settings in your account by going to Settings -> Email. THen click the tab labeled "SMTP Settings" AllProWebTools is sending your emails to Mandrill as you have configured it. You will nee...
by Dave
Tue Jul 13, 2021 10:37 am
Forum: Help / How to use AllProWebTools
Topic: Way to add shopping cart section on a web page /Landing page
Replies: 3
Views: 133

Re: Way to add shopping cart section on a web page /Landing page

This video shows how to eliminate steps in the purchase process. This should result in 2 click to get to enter in the credit card number:

by Dave
Mon Jul 12, 2021 3:06 pm
Forum: Report a Bug
Topic: Reports - Sales - Memberships
Replies: 8
Views: 225

Re: Reports - Sales - Memberships

You may need to follow this procedure to make sure your computer is using the latest version of our code.



You can do this immediately after logging into your AllProWebTools account and BEFORE you load the membership page.


.
by Dave
Mon Jul 12, 2021 12:22 pm
Forum: Help / How to use AllProWebTools
Topic: Way to add shopping cart section on a web page /Landing page
Replies: 3
Views: 133

Re: Way to add shopping cart section on a web page /Landing page

The page that you are referring to is a System Page. It operates independently from your landing page. We suggest that you copy the URL from the "Add to Cart" button on the product page of your website. You can create any button design for your landing page as long as when clicked it goes to that UR...