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by Paige
Tue Jul 25, 2017 12:01 pm
Forum: Help / How to use AllProWebTools
Topic: Login/Logout/My account links
Replies: 8
Views: 3973

Re: Login/Logout/My account links

It does depends on each individual site and how you have it styled. But I have pulled off having the Login links in the navbar (and in the hamburger menu on mobile phones) in several different themes. Here are a few examples: http://allprowebtoolsthemes.com/-extra-bold http://allprowebtoolsthemes.co...
by Paige
Wed Jul 19, 2017 10:14 am
Forum: Help / How to use AllProWebTools
Topic: Back To Top
Replies: 7
Views: 3047

Re: Back To Top

Sure this is very simple to do by adding just a little bit of code to your site! If you have any questions feel free to ask :D Add the following code to the top of your Footer template, which you can find by going to Settings > Administrator > Theme Editor > Footer: <p id="back-top"> <a hr...
by Paige
Tue Aug 02, 2016 4:43 pm
Forum: Report a Bug
Topic: Unsubscribed contacts still getting emails
Replies: 7
Views: 3298

Re: Unsubscribed contacts still getting emails

Looks like they were sent the email at 12:01 p.m., and they unsubscribed at 12:03 p.m. indicating that they clicked they linked to unsubscribe after they received the email.

Do you have any reason to believe that they didn't click the link?
by Paige
Thu Jul 07, 2016 9:18 am
Forum: Help / How to use AllProWebTools
Topic: Tag for purchase
Replies: 1
Views: 1198

Re: Tag for purchase

Sure! You can achieve this by creating a campaign that triggers with a "Product Purchase" and choosing the tag you wish for them to be tagged as, in this case "virtual training client".

Here is a video that shows you how to setup a new campaign
by Paige
Tue Jul 05, 2016 5:18 pm
Forum: Report a Bug
Topic: Web orders missing zipcode
Replies: 10
Views: 3292

Re: Web orders missing zipcode

Thank you for letting us know! What are a few order numbers I can review as an example?
by Paige
Thu Jun 30, 2016 5:59 pm
Forum: Report a Bug
Topic: Unsubscribe issue
Replies: 3
Views: 1750

Re: Unsubscribe issue

Mailgun only stores log data for 24 hours and then you can no longer look at it and they don't have a report that displays the dropped email addresses, so it's hard to say with 100% accuracy with so much time passed. We have recently started tracking dropped emails differently in version 4.4. I will...
by Paige
Thu Jun 30, 2016 3:25 pm
Forum: Report a Bug
Topic: Unsubscribe issue
Replies: 3
Views: 1750

Re: Unsubscribe issue

In your Mailgun it shows you have 587 dropped emails, these are registering as unsubscribed.

As for the other 12 people to equal 600, when a user unsubscribes using the link at the bottom of the email this goes directly to AllProWebTools and does not pass through Mailgun.
by Paige
Wed Jun 22, 2016 4:47 pm
Forum: Help / How to use AllProWebTools
Topic: change margin, container size
Replies: 2
Views: 1375

Re: change margin, container size

An easy way to adjust this is to change your page layout, you can do this by going to: Website > My Webpages and clicking on the page you wish to edit. In this case "Home Page". Then go to the "Settings" tab and change "Page Layout" to "1 column".
by Paige
Wed Jun 15, 2016 4:46 pm
Forum: Suggestions / Feature Requests
Topic: Back date an Invoice - Changeable Date
Replies: 3
Views: 1763

Re: Back date an Invoice - Changeable Date

Awesome suggestion! Would anyone else like to see this? Chime in below!
by Paige
Wed Jun 15, 2016 4:31 pm
Forum: Suggestions / Feature Requests
Topic: Bill To and Ship To Can be Different
Replies: 2
Views: 2480

Re: Bill To and Ship To Can be Different

This is currently possible as long as the CRM record has more then one address on file, example screenshot below:

New Order   Sarah s Flower Shop.png
New Order Sarah s Flower Shop.png (109.31 KiB) Viewed 2475 times
by Paige
Tue Jun 14, 2016 3:21 pm
Forum: Report a Bug
Topic: Product Title Won't Allow for HTML
Replies: 4
Views: 2595

Re: Product Title Won't Allow for HTML

Thank you so much for letting us know! This has been addressed, please verify.
by Paige
Tue Jun 14, 2016 3:08 pm
Forum: Help / How to use AllProWebTools
Topic: State Tax
Replies: 5
Views: 2519

Re: State Tax

Both of the items on this order: Inflamagone with Fulvic Acid and Dr. Nuzum's Digest & Digestive Detox, are set to "No" on "Taxable?" on the product settings. This is not the default setting that all new products are created with in AllProWebTools. To change this go to Store ...
by Paige
Tue Jun 14, 2016 2:23 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial Slider
Replies: 2
Views: 1588

Re: Testimonial Slider

This is not currently possible with the AllProWebTools testimonial system.

However, I just found this awesome way of doing it with Bootstrap: http://codepen.io/nikhil/pen/pJBMPp/
by Paige
Tue Jun 14, 2016 2:19 pm
Forum: Help / How to use AllProWebTools
Topic: On Page Pop up window
Replies: 2
Views: 2039

Re: On Page Pop up window

You are able to do this using a Bootstrap modal. Here is the documentation on it: http://getbootstrap.com/javascript/#modals Here is example code that would pop open the modal when the page loads: <script type="text/javascript"> $(window).load(function(){ $('#myModal').modal('show'); }); <...
by Paige
Tue Jun 14, 2016 2:05 pm
Forum: Help / How to use AllProWebTools
Topic: State Tax
Replies: 5
Views: 2519

Re: State Tax

What the order number that was effected?
by Paige
Mon Jun 13, 2016 12:15 pm
Forum: Report a Bug
Topic: shopping cart not adjusting for free shipping option
Replies: 3
Views: 1797

Re: shopping cart not adjusting for free shipping option

This has been addressed, please verify
by Paige
Mon Jun 13, 2016 9:58 am
Forum: Report a Bug
Topic: shopping cart not adjusting for free shipping option
Replies: 3
Views: 1797

Re: shopping cart not adjusting for free shipping option

Thank you for letting us know, we will look into this right away!
by Paige
Fri Jun 10, 2016 5:28 pm
Forum: Report a Bug
Topic: Form thank you page problem
Replies: 2
Views: 1507

Re: Form thank you page problem

Thank you for letting us know! This has been addressed, please verify.
by Paige
Fri Jun 10, 2016 12:35 pm
Forum: Report a Bug
Topic: Glitch in the first 25 contacts
Replies: 2
Views: 1540

Re: Glitch in the first 25 contacts

Thank you for letting us know, we will get on this right away and let you know when it has been addressed!
by Paige
Fri Jun 10, 2016 12:33 pm
Forum: Help / How to use AllProWebTools
Topic: Add custom photo to background, move margins
Replies: 5
Views: 2880

Re: Add custom photo to background, move margins

Here is documentation on changing a image transparency: http://www.w3schools.com/css/css_image_transparency.asp

Personally I recommend adjusting the transparency of a photo in a photo editing software (exe: Photoshop, Gimp) for better browser compatibility.
by Paige
Wed Jun 08, 2016 5:12 pm
Forum: Suggestions / Feature Requests
Topic: Change Order of Tags on Contact Management Page
Replies: 1
Views: 1413

Re: Change Order of Tags on Contact Management Page

What an amazing suggestion Brenda! Would any one else like to see this feature? Chime in below!
by Paige
Wed Jun 08, 2016 5:11 pm
Forum: Help / How to use AllProWebTools
Topic: Blog Post Read More Goes To Home Page
Replies: 3
Views: 2125

Re: Blog Post Read More Goes To Home Page

One thing I notice is that you have your Facebook profile set as your SEO Url on the SEO tab while editing the "Photo Contest For Bristol Bay Borough" blog.

If you change the SEO Url to say the name of the blog, this will clear up this problem along with gaining you SEO benefits.
by Paige
Wed Jun 08, 2016 4:24 pm
Forum: Help / How to use AllProWebTools
Topic: Add custom photo to background, move margins
Replies: 5
Views: 2880

Re: Add custom photo to background, move margins

If you remove the top portion of your stylesheet it will work, it is invalid code. Code to remove below: /* :|:PARTEXTCOLORBEGIN:|: */ color:#4517FF; /* :|:PARTEXTCOLOREND:|: *//* :|:PAGEBACKGROUNDBEGIN:|: */ background:#FFFF30; /* :|:PAGEBACKGROUNDEND:|: *//* :|:HEADTEXTCOLORBEGIN:|: */ color:#0000...
by Paige
Wed Jun 08, 2016 1:21 pm
Forum: Help / How to use AllProWebTools
Topic: Add custom photo to background, move margins
Replies: 5
Views: 2880

Re: Add custom photo to background, move margins

You are able to define or override any style by going to Settings -> Administrator -> Theme Editor -> Stylesheet To add a background image you can use the following code with your own image: body { background-image: url("/content/uploads/example.jpg"); } Here is documentation on the backgr...
by Paige
Wed Jun 08, 2016 1:06 pm
Forum: Report a Bug
Topic: Product Title Won't Allow for HTML
Replies: 4
Views: 2595

Re: Product Title Won't Allow for HTML

Thank you so much for letting us know! This has been addressed, please verify.
by Paige
Tue Jun 07, 2016 11:58 am
Forum: Help / How to use AllProWebTools
Topic: Sorting Orders
Replies: 9
Views: 5994

Re: Sorting Orders

At the top right of Reports > Accounting > Sales Tax Liability there is a download button, if you click this it will export the data into a csv you can open in Microsoft Excel. Sales Tax Liability Sarah s Flower Shop.png For the entire years worth of orders be sure to check the date range at the top...
by Paige
Tue Jun 07, 2016 9:47 am
Forum: Help / How to use AllProWebTools
Topic: Sorting Orders
Replies: 9
Views: 5994

Re: Sorting Orders

Thank you for explaining your needs, we do in fact have a report like what you're looking for! It can be found under Reports > Accounting > Sales Tax Liability, this report shows all orders and thee state they are to be taxed to. To setup a taxes for Idaho: ⋅ go to Store > Tax Rates ⋅...
by Paige
Mon Jun 06, 2016 11:20 am
Forum: Help / How to use AllProWebTools
Topic: Sorting Orders
Replies: 9
Views: 5994

Re: Sorting Orders

At this time there is not a way to do this, however what a wonderful suggestion!

Can you explain further what you are trying to accomplish so we can meet your needs in the future?
by Paige
Fri May 27, 2016 6:50 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 4.5 (12-03-2016)
Replies: 0
Views: 4336

AllProWebTools Version 4.5 (12-03-2016)

Base Package ⋅ Miscellaneous UI and security improvements ⋅ Month End Report ⋅ Welcome tutorial ⋅ Send and receive emails directly from the timeline ⋅ TimeAdder widget (for expiration dates) ⋅ Improved Timecard report CRM Integrations WebT...
by Paige
Wed Apr 27, 2016 11:57 am
Forum: Help / How to use AllProWebTools
Topic: Private Web Page when Purchase a product
Replies: 7
Views: 3408

Re: Private Web Page when Purchase a product

What you are asking for is the membership system. I have added a feature in the next version, 4.4 , that allows you to set a non-recurring membership which will solve your current dilemma. If your client would like to implement this system before the new version is released you can make a membership...
by Paige
Mon Apr 25, 2016 4:40 pm
Forum: Report a Bug
Topic: Email shows as Not Valid but i verified it and I cannot add them back to email list
Replies: 1
Views: 2002

Re: Email shows as Not Valid but i verified it and I cannot add them back to email list

First, I would check with your SMTP provider, it appears you're using Mandrill. This way you can see exactly why it was set to "Not Valid" in the first place. You can do so by logging into Mandrill, going to Settings > Rejection Blacklist and searching for the email address. This will tell...
by Paige
Mon Apr 25, 2016 4:29 pm
Forum: Help / How to use AllProWebTools
Topic: Private Web Page when Purchase a product
Replies: 7
Views: 3408

Re: Private Web Page when Purchase a product

This is sounding like the AllProWebTools Membership WebTool! Quick question, does the customer pay for the class up front, or is it a recurring cost?
by Paige
Mon Apr 25, 2016 9:48 am
Forum: Help / How to use AllProWebTools
Topic: Order #3182 Shipping Problem
Replies: 9
Views: 4415

Re: Order #3182 Shipping Problem

Whenever shipping options do not appear when creating a new order, please always check the customers shipping address. In the case of Susan she is missing a shipping Country, once you fill this in you will receive shipping options to complete the cart.
by Paige
Wed Apr 13, 2016 1:04 pm
Forum: Suggestions / Feature Requests
Topic: Introduction improvement
Replies: 3
Views: 4940

Re: Introduction improvement

Thank so much for this awesome suggestion, we liked it so much we implemented it!

Check our YouTube video on how to use it:
by Paige
Mon Apr 11, 2016 8:32 pm
Forum: Suggestions / Feature Requests
Topic: Billing/Shipping Address for Shopping Cart
Replies: 5
Views: 11841

Re: Billing/Shipping Address for Shopping Cart

Thank you so much for your feedback, it's users like you who make AllProWebTools awesome!

We are looking into addressing your concerns. To my knowledge, AVS does not affect your PCI compliance status. Have your received a PCI Compliance failure report? Can you send that to me?
by Paige
Mon Apr 11, 2016 3:09 pm
Forum: Report a Bug
Topic: Customers are not seeing pre-orders, chargebacks are happening
Replies: 11
Views: 8112

Re: Customers are not seeing pre-orders, chargebacks are happening

Where are they not seeing the preorders? Their "My Account"?
by Paige
Fri Apr 08, 2016 4:56 pm
Forum: Suggestions / Feature Requests
Topic: 'bounced' emails in email statistics
Replies: 10
Views: 7359

Re: 'bounced' emails in email statistics

AllProWebTools automatically weeds out the bad emails as soon as they bounce, it will never try to send to that email address again. However a report of all the bounced emails sounds useful, this way you could go through and fix them if you knew the correct email! Would anyone else like to see this ...
by Paige
Fri Apr 08, 2016 4:51 pm
Forum: Suggestions / Feature Requests
Topic: Rename/Delete Campaigns
Replies: 1
Views: 5413

Re: Rename/Delete Campaigns

Awesome idea, does any one else wish to change the name of their Email Campaigns? Chime in below
by Paige
Fri Apr 08, 2016 4:48 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal
Replies: 10
Views: 18389

Re: PayPal

I have the account set up for paypal standard, I don't understand how to set it up with pro and I think that cost a monthly fee. this is the message you get when you click on the paypal button. There is one of two options to get rid of this error: ⋅ Change the setting in PayPal: https://w...
by Paige
Fri Apr 08, 2016 4:35 pm
Forum: Suggestions / Feature Requests
Topic: abandoned cart autoresponder email refinement
Replies: 3
Views: 7345

Re: abandoned cart autoresponder email refinement

Abandoned cart campaigns currently look at three things: ⋅ The customer has an abandoned cart ⋅ The customer has not made an order since abandoning the above cart ⋅ The customer is not currently in a campaign We are working on the ability to have a customer in more then...
by Paige
Fri Apr 08, 2016 4:24 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal
Replies: 10
Views: 18389

Re: PayPal

Chelsea2259 wrote:I am also working on setting up Paypal with the shopping cart. I copied and pasted the url and did everything I was suppose to but when you check out of the store it says the button in un-encrypted.

Are you trying to use PayPal Standard or PayPal Pro? What is the exact error message you are getting?
by Paige
Fri Apr 08, 2016 4:20 pm
Forum: Help / How to use AllProWebTools
Topic: Email API
Replies: 4
Views: 8888

Re: Email API

by Paige
Fri Apr 08, 2016 4:18 pm
Forum: Help / How to use AllProWebTools
Topic: Invoice Design not showing in APWT
Replies: 1
Views: 6485

Re: Invoice Design not showing in APWT

To change invoice images once your AllProWebTools is on a live domain you must first clear cache. Here is a video that explains how to do that. k7btq3nfFW4 Once you do this your browser may still be caching the image so you'll to go to Settings > Invoicing and push Shift - Refresh until the new imag...
by Paige
Fri Apr 08, 2016 12:32 pm
Forum: Help / How to use AllProWebTools
Topic: Autoresponder for abandoned cart
Replies: 11
Views: 18406

Re: Autoresponder for abandoned cart

Chelsea2259 wrote:That is what they were set too, and it still shows the accounts not activated. Is there a specific page that shows the accounts that need to be activated?


Are you able to find the contact you are attempting to login to in your CRM?
by Paige
Fri Apr 08, 2016 11:21 am
Forum: Help / How to use AllProWebTools
Topic: Autoresponder for abandoned cart
Replies: 11
Views: 18406

Re: Autoresponder for abandoned cart

When checking out, customers are prompted to create an account. When testing this out, I tried to purchase another product and then sign into my existing account, but a message popped up say "your account has not been activated". Are accounts activated through APWT and how is that done? T...
by Paige
Fri Apr 08, 2016 11:05 am
Forum: Help / How to use AllProWebTools
Topic: Autoresponder for abandoned cart
Replies: 11
Views: 18406

Re: Autoresponder for abandoned cart

One thing I am concerned about: I would like to use an alias for the code, and I do have that working on the test emails. However, I also do not want customers being able to use the abandoned cart code more than once. If I set the code to single use, but use aliases, will the code be able to be use...
by Paige
Fri Apr 08, 2016 10:53 am
Forum: Report a Bug
Topic: CRITICAL ISSUE, Ebay api is down
Replies: 1
Views: 7777

Re: CRITICAL ISSUE, Ebay api is down

Thank you for reaching out to us! Your eBay API token had expired, we renewed this for you.
by Paige
Tue Mar 29, 2016 12:35 pm
Forum: Help / How to use AllProWebTools
Topic: Switching to Mailgun with no website
Replies: 3
Views: 3981

Re: Switching to Mailgun with no website

Is she planning on sending through a @gmail.com or @outlook.com address? If this is the case she can do one of two things: ⋅ You can use Mailgun's sandbox domain service. This option is preloaded in all accounts and does not require any domain verification. However there is a send limit fo...
by Paige
Fri Mar 18, 2016 3:58 pm
Forum: Help / How to use AllProWebTools
Topic: Attn John Adding Banner
Replies: 9
Views: 7797

Re: Attn John Adding Banner

⋅ There are a few options for this with this particular theme: ⋅ Delete the content on the "Pressure Washing" page ⋅ Add links from the sub navigation to the content of the "Pressure Washing" page ⋅ Change sub navigation to a block element...

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