Search found 53 matches

by Elijah
Tue Mar 27, 2018 1:28 pm
Forum: Help / How to use AllProWebTools
Topic: Order of the Sign UP Box fields
Replies: 1
Views: 1336

Re: Order of the Sign UP Box fields

This can be accomplished with CSS and has already been asked here:

viewtopic.php?f=1&t=3828&p=7904#p7904

If you have additional questions about this, please ask them in the thread linked above.
by Elijah
Wed Mar 14, 2018 12:11 pm
Forum: Report a Bug
Topic: Coupon code is expiring
Replies: 5
Views: 2252

Re: Coupon code is expiring

Since the problem that you are experiencing appears to be intermittent, we need to gather as much information as possible to determine the cause. It appears that the most recent order that may have triggered the coupon to expire was order# 31064. This is assumed because the date that the coupon code...
by Elijah
Sat Jan 13, 2018 9:51 pm
Forum: Report a Bug
Topic: Google Calendar Integration
Replies: 2
Views: 1765

Re: Google Calendar Integration

This means that your calendar has already been integrated with AllProWebTools. I have looked specifically at your account and found that your calendar is connected. The integration on the page you are referring to is only to be used for selling appointment time with your ecommerce store in your AllP...
by Elijah
Sat Jan 06, 2018 1:52 pm
Forum: Help / How to use AllProWebTools
Topic: Forum Profile Settings
Replies: 5
Views: 2616

Re: Forum Profile Settings

Thanks for trying all of that, I am sorry it did not work. We did receive your new email address and have updated your forum account for you as requested.
by Elijah
Sat Jan 06, 2018 12:00 pm
Forum: Help / How to use AllProWebTools
Topic: Forum Profile Settings
Replies: 5
Views: 2616

Re: Forum Profile Settings

We have a unique authentication system for the forum that may be preventing you from updating your profile, although I have not heard of anyone else have trouble with this. You might try the typical stuff like logging out and then back in, or clearing your cookies, or using another browser... Or you...
by Elijah
Sat Jan 06, 2018 11:31 am
Forum: Help / How to use AllProWebTools
Topic: International Client Unable to See my website
Replies: 2
Views: 1761

Re: International Client Unable to See my website

The country block on your account has been removed in response to your request.
by Elijah
Mon Jul 10, 2017 9:27 pm
Forum: Report a Bug
Topic: mail campaign scheduler didn't work
Replies: 1
Views: 1705

Re: mail campaign scheduler didn't work

We are so sorry for the trouble that you experienced in sending your first marketing emails out, but we have the solution for you! In looking into your account, is does not look like the process of configuring your domain name (kathleengramzay.com) to send marketing emails was completed. This is a s...
by Elijah
Wed Dec 14, 2016 1:33 pm
Forum: Suggestions / Feature Requests
Topic: CRM
Replies: 1
Views: 1176

Re: CRM

Hey Tori! As far as I understand you, you're looking for the ability to have a record of which emails were sent to a contact - more specifically, that this email would show up in the notes of their contact page, correct? With Version 4.5 you're already able to do this! Simply go into an existing CRM...
by Elijah
Mon Oct 17, 2016 1:05 pm
Forum: Report a Bug
Topic: User Account Login Issue
Replies: 1
Views: 1609

Re: User Account Login Issue

Hi Erin! We went ahead and added a "Login" button to the top of the site, and that way once a member is logged in, they will be able to access their account (the "Login" button will change to "My Account" once they're logged in)! You may notice that the "Sign In" button achieves the same function as...
by Elijah
Fri Oct 14, 2016 11:13 am
Forum: Help / How to use AllProWebTools
Topic: How to remove automatic spacing
Replies: 4
Views: 2623

Re: How to remove automatic spacing

I know the spacing issue can be cumbersome, personally, especially when writing blogs. I totally agree with you, so you know I'll be pushing for improvements to be made when it's feasible! Until then I've just formed a habit of pressing space once or twice whenever I create a new line I want to leav...
by Elijah
Fri Oct 14, 2016 9:58 am
Forum: Suggestions / Feature Requests
Topic: Scrolling the contact list
Replies: 5
Views: 2630

Re: Scrolling the contact list

Thanks for the suggestion, Dan!

For now, if you have a specific contact in mind, you can always use the search bar at the top of the screen to find them much faster!

If anyone else would like to see this feature implemented, please leave a comment below.
by Elijah
Thu Oct 13, 2016 3:41 pm
Forum: Help / How to use AllProWebTools
Topic: Run Report for new contacts
Replies: 17
Views: 8968

Re: Run Report for new contacts

That helped a lot, thank you! So in that case, all of this information would be available to you from the Reports and Marketing buttons. Make sure you set your date range correctly in the top right corner of the screen before loading a report! Examples: Reports --> Users --> Contacts Entered would p...
by Elijah
Thu Oct 13, 2016 2:56 pm
Forum: Help / How to use AllProWebTools
Topic: Run Report for new contacts
Replies: 17
Views: 8968

Re: Run Report for new contacts

Hi there!

To give you a better answer I'd like some clarification first about what exactly you're looking for in the report!

Are you just inquiring to WHERE your leads are coming from, and those statistics? Or are you looking more for an email marketing report?
by Elijah
Tue Oct 11, 2016 11:25 am
Forum: Help / How to use AllProWebTools
Topic: How to remove automatic spacing
Replies: 4
Views: 2623

Re: How to remove automatic spacing

Hi Stephanie! I have a suggestion that could make your life easier in the meantime, since we still have to look into this issue a lot further: Try copy-pasting the text into Notepad before pasting it directly into the AllProWebTools WYSIWYG editor. It usually shows you where the weird formatting is ...
by Elijah
Mon Oct 10, 2016 4:20 pm
Forum: Suggestions / Feature Requests
Topic: Search by Other Contact Information
Replies: 1
Views: 1264

Re: Search by Other Contact Information

Hiya! Thanks for posting this after our support chat!

For public knowledge, this is a feature we already have planned and in the works, so if anyone else would like to see it please leave a response below!
by Elijah
Mon Oct 10, 2016 3:29 pm
Forum: Suggestions / Feature Requests
Topic: Delete/Modify Customer Notes
Replies: 3
Views: 3233

Re: Delete/Modify Customer Notes

Heya Gail!

Be on the lookout for an email from us about this issue :)
by Elijah
Fri Oct 07, 2016 4:34 pm
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 3320

Re: CC on email from campaign

Hi Andy! As of right now, it is not possible to set up a CC/BCC address on an email sent from a campaign. You are able to view all abandoned carts from the workflow timeline, as well as through your notification center. If the person in charge of the admin email has their own user created within you...
by Elijah
Mon Oct 03, 2016 3:57 pm
Forum: Help / How to use AllProWebTools
Topic: Creating Coupon Code Error
Replies: 2
Views: 1729

Re: Creating Coupon Code Error

Hi Lola! After our conversation I tried a couple of things and was able to find a way to get the coupon working! You should be able to place an order using the coupon code "hanahou10" now and receive 10% off the entire order only, instead of discounting individual products. The only fix I wasn't abl...
by Elijah
Fri Sep 30, 2016 4:03 pm
Forum: Help / How to use AllProWebTools
Topic: Payment Method
Replies: 7
Views: 7802

Re: Payment Method

Hi Rosie!

You wouldn't be able to redirect a standard checkout page to Amazon, but you CAN make a new webpage and add elements such as a product picture that would link to an amazon store page, or a checkout button picture that redirects to amazon instead.

Does that help? Let me know!
by Elijah
Fri Sep 30, 2016 3:43 pm
Forum: Report a Bug
Topic: Unable to process any credit card payments
Replies: 5
Views: 3181

Re: Unable to process any credit card payments

Awesome! Let us know if it pops up again!!
by Elijah
Fri Sep 30, 2016 12:49 pm
Forum: Report a Bug
Topic: Credit Card Processing Down!!!
Replies: 4
Views: 3088

Re: Credit Card Processing Down!!!

Thanks for reporting this! We're looking into it currently!
by Elijah
Thu Sep 29, 2016 10:46 am
Forum: Report a Bug
Topic: Invalid Email icon however customer receives emails
Replies: 3
Views: 2929

Re: Invalid Email icon however customer receives emails

Hey there! The last email that buyer received was a month ago, so there's a chance the email address was valid when that newsletter was sent out, and has been marked invalid since. However, if you know for sure that the buyer has received an email while being marked invalid, I would be able to look ...
by Elijah
Tue Sep 27, 2016 9:57 am
Forum: Suggestions / Feature Requests
Topic: Suggestions for blogging/social features
Replies: 2
Views: 2235

Re: Suggestions for blogging/social features

Hi Stephanie!

Thanks for the awesome suggestions!! If anyone else shares the same wishlist for blogging and social features, please leave a comment below!

We'll be looking into these!
by Elijah
Mon Sep 26, 2016 11:45 am
Forum: Help / How to use AllProWebTools
Topic: Product suggestion
Replies: 1
Views: 1343

Re: Product suggestion

Hi there! The easiest way to go about doing this is by "featuring" the product you'd like them to see. You can do this by going into Settings --> Store and clicking on the Related Products tab. Once there, select the "Featured Products" check box. You can also change the 'Related Product Text' to sa...
by Elijah
Fri Sep 23, 2016 3:07 pm
Forum: Report a Bug
Topic: PayPal charged however no order generated
Replies: 2
Views: 1926

Re: PayPal charged however no order generated

Hey there! Thanks for the report! We've already begun looking into the issue, but for now I can offer you an alternative fix: If you go into the Customer ID (21248) and find the abandoned cart, you can create the order & pay for it with the "Admin" option, which is essentially selling it "on the hou...
by Elijah
Thu Sep 22, 2016 4:09 pm
Forum: Help / How to use AllProWebTools
Topic: Download Product List
Replies: 4
Views: 2892

Re: Download Product List

Hey there!

We've gone ahead and added this field for you, could you do us a favor and download a product list again to confirm that the filename shows up now?
by Elijah
Thu Sep 22, 2016 2:05 pm
Forum: Suggestions / Feature Requests
Topic: folders
Replies: 1
Views: 1280

Re: folders

Hi there! Could you help me understand your end goal a little more, please? Are you referring to images, or your products? As I understand it, you'd like to categorize your products by separating them in different folders, is this correct? Is this so that customers can view them in different categor...
by Elijah
Wed Sep 21, 2016 10:04 am
Forum: Report a Bug
Topic: EXT amount
Replies: 7
Views: 6219

Re: EXT amount

Glad to have that sorted for you!
by Elijah
Tue Sep 20, 2016 3:11 pm
Forum: Report a Bug
Topic: EXT amount
Replies: 7
Views: 6219

Re: EXT amount

This has been fixed!

The screenshot was extremely helpful, so thank you for that!

Can you check your View Orders page and verify the fix for us, please?
by Elijah
Mon Sep 19, 2016 2:55 pm
Forum: Report a Bug
Topic: EXT amount
Replies: 7
Views: 6219

Re: EXT amount

Heya!

Would you be able to provide us with a screenshot of your View Orders page, please?

We're trying to reproduce the issue but are unable to, so any additional information would be really helpful!
by Elijah
Mon Sep 19, 2016 1:42 pm
Forum: Report a Bug
Topic: EXT amount
Replies: 7
Views: 6219

Re: EXT amount

Hey there!

This issue has been addressed, would you do us a favor and test it to make sure it's working properly?
by Elijah
Fri Sep 16, 2016 9:49 am
Forum: Help / How to use AllProWebTools
Topic: testimonial approval
Replies: 1
Views: 1646

Re: testimonial approval

Hey there! If you go to Store --> Product Reviews, does the page look familiar? If so, it's possible you were adding product reviews previously, rather than testimonials (which show up on a totally different screen). For now, once you click the AllProWebTools console notification for testimonials, t...
by Elijah
Wed Sep 14, 2016 3:42 pm
Forum: Help / How to use AllProWebTools
Topic: How to add a product to a Wordpress site
Replies: 4
Views: 2185

Re: How to add a product to a Wordpress site

Also please feel free to hop into a screenshare or support chat with us if you need any help with the process!!

by Elijah
Wed Sep 14, 2016 3:41 pm
Forum: Help / How to use AllProWebTools
Topic: How to add a product to a Wordpress site
Replies: 4
Views: 2185

Re: How to add a product to a Wordpress site

Hi there! Once you have the plugin installed, you should be able to start editing products within your AllProWebTools account! Wordpress will ask for an API key, and you can get this key from your AllProWebTools account by going to Settings --> Administrator and grabbing the "API Key" from the Tools...
by Elijah
Wed Sep 14, 2016 3:05 pm
Forum: Help / How to use AllProWebTools
Topic: Individual and Business Contacts
Replies: 4
Views: 1934

Re: Individual and Business Contacts

My mistake for not clarifying, Rosie! You mentioned you were going to add individuals as well as their businesses as separate CRM contact records, those are the "individuals" and "businesses" I was referring to. I hope that makes more sense! If not, I'll find a better way to explain myself, haha! So...
by Elijah
Wed Sep 14, 2016 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Credit Remaining Stuck in the Negative
Replies: 3
Views: 2651

Re: Credit Remaining Stuck in the Negative

Thanks for reporting this! We're currently looking into it for you.

Were there any error messages you were experiencing when trying different methods to get the account credit back up?

Also if you can recall, which methods did you try to get the account credit back to being positive $31?
by Elijah
Tue Sep 13, 2016 3:36 pm
Forum: Help / How to use AllProWebTools
Topic: How to add a product to a Wordpress site
Replies: 4
Views: 2185

Re: How to add a product to a Wordpress site

Hi there!

This link will take you to the AllProWebTools shopping cart plugin for Wordpress!

Installing it will allow you to set up your commerce store on Wordpress while still collecting data within AllProWebTools!

Hope that helps!
Let us know if you have any further questions!
by Elijah
Tue Sep 13, 2016 3:10 pm
Forum: Help / How to use AllProWebTools
Topic: Individual and Business Contacts
Replies: 4
Views: 1934

Re: Individual and Business Contacts

Hi Rosie! As it stands, we use the email addresses as unique identifiers for each contact. This means that you can't have the same email for two different (or in this case, similar) CRM records. I do have a solution for you, though! If you were to go into the "business" CRM contacts, instead of the ...
by Elijah
Mon Sep 12, 2016 2:19 pm
Forum: Help / How to use AllProWebTools
Topic: Download Product List
Replies: 4
Views: 2892

Re: Download Product List

Hey there!

This is really simple to accomplish! If you go to Settings --> Import/Export, you should see an option under the "Products" tab that'll allow you to download your product list as a csv file!

This video might be of further help if you have any related questions:
by Elijah
Thu Sep 08, 2016 4:26 pm
Forum: Report a Bug
Topic: " shows as "
Replies: 1
Views: 1284

Re: " shows as "

Thanks for reporting this!

We're looking into it now!
by Elijah
Wed Sep 07, 2016 3:14 pm
Forum: Help / How to use AllProWebTools
Topic: Uploading Contacts
Replies: 5
Views: 3259

Re: Uploading Contacts

Could you do us a favor and send the csv file you're attempting to upload to our support email address, please?
by Elijah
Wed Sep 07, 2016 2:56 pm
Forum: Help / How to use AllProWebTools
Topic: Uploading Contacts
Replies: 5
Views: 3259

Re: Uploading Contacts

Hi there, Dan! Are you experiencing any error messages when trying to upload the contacts? You have the option to use or not use a title row if you wish, you just need to make sure you've ticked the box specifying which version you're using! I believe this video tutorial will answer any questions yo...
by Elijah
Fri Sep 02, 2016 9:35 am
Forum: Help / How to use AllProWebTools
Topic: Help retrieving my e-mails
Replies: 1
Views: 1285

Re: Help retrieving my e-mails

Hi Gina, If you typed "roundcube email export" within a Google search, you should be able to find articles like this ! The article's main focus is importing emails, but under the same set of options, you should be able to find the Export feature! I hope that helps, it was the clearest and most strai...
by Elijah
Thu Sep 01, 2016 5:30 pm
Forum: Help / How to use AllProWebTools
Topic: My contact list
Replies: 12
Views: 4488

Re: My contact list

Hey Dan, we've fixed this issue for you!

Let us know if anything else pops up, and thanks again for reporting your findings!
by Elijah
Thu Sep 01, 2016 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: My contact list
Replies: 12
Views: 4488

Re: My contact list

Thanks for reporting this, Dan.

We are currently looking into it.
Did this happen before we cleaned out your contacts?
What browser (Chrome/Firefox etc) and computer (PC/Mac) are you using?
by Elijah
Wed Aug 31, 2016 4:47 pm
Forum: Help / How to use AllProWebTools
Topic: My contact list
Replies: 12
Views: 4488

Re: My contact list

I totally agree with you on that point, Dan! It's ridiculous how long you have to wait for the entire list to load, but there's no way to currently see the full thing... Currently, we're working on a solution to erase this pain, so you can view the entire list without waiting. But, it's not going to...
by Elijah
Wed Aug 31, 2016 2:37 pm
Forum: Help / How to use AllProWebTools
Topic: My contact list
Replies: 12
Views: 4488

Re: My contact list

Hey there Dan, sorry for the late reply!

We can definitely make your life easier here by deleting all of your CRM contacts!

We just need a 'written request' as proof, right here on the forum. Any time you're ready!
by Elijah
Fri Aug 26, 2016 5:01 pm
Forum: Report a Bug
Topic: Search function
Replies: 3
Views: 2924

Re: Search function

Hi there!

Has this question already been answered for you over here? http://www.allprowebtools.com/forum/vie ... f=4&t=3423

If this is an entirely new question, are you referring to searching within AllProWebTools or on your website?
by Elijah
Tue Aug 23, 2016 1:27 pm
Forum: Help / How to use AllProWebTools
Topic: Sales Reports
Replies: 6
Views: 3235

Re: Sales Reports

Hi again! If you go to Reports -> Accounting -> Sales Report, you should see a list of orders. On the right hand side of the screen, there'll be two options: Print, and Download. Before downloading, make sure you adjust the date range to be whatever you need! You can adjust this setting right next t...
by Elijah
Tue Aug 23, 2016 1:23 pm
Forum: Help / How to use AllProWebTools
Topic: Contact List
Replies: 2
Views: 1891

Re: Contact List

Hi there! If you go to Settings -> Import/Export, you'll see a whole range of things you can upload or download! In the top left corner of the Import/Export page, there's a box called Buyers/Resellers. If you click "Download Contacts" within that box, I believe you should find what you're looking fo...