Search found 132 matches

by Kathlein
Wed Oct 07, 2020 12:49 pm
Forum: Report a Bug
Topic: Address zip code input
Replies: 6
Views: 2304

Re: Address zip code input

Thanks for reporting this. We are currently unable to replicate the issue. The zip code lookup system relies on a 3rd party company to provide the city, state, and country of a given zip code. The 3rd party company may have temporarily been offline. We will continue to monitor this system for any ou...
by Kathlein
Mon Oct 05, 2020 1:28 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 743

Re: What constitutes an "invalid" email

This video explains how to check user permissions, you will find it 2 minutes into the video:

by Kathlein
Thu Oct 01, 2020 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: How do we permanently delete a customers data/profile
Replies: 1
Views: 343

Re: How do we permanently delete a customers data/profile

Contact our Support Team via chat and give them the customer id number and they can assist you.
by Kathlein
Mon Sep 28, 2020 7:38 am
Forum: Report a Bug
Topic: Google search console warnings and errors
Replies: 1
Views: 277

Re: Google search console warnings and errors

We will be happy to assist you with this. Please provide the URLs for the screenshots that you have provided and make sure that your Google login and password are up to date in your AllProWebTools Password Manager. This video explains how to update your Password Manager:

by Kathlein
Mon Sep 21, 2020 12:38 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 7
Views: 465

Re: upsell discount being removed in checkout

Have you considered the information here: viewtopic.php?f=9&t=3432
by Kathlein
Mon Sep 21, 2020 12:32 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 743

Re: What constitutes an "invalid" email

The features that your are not seeing are in version 5.5 - you are currently on version 5.4. You will be upgraded this week.
by Kathlein
Wed Sep 16, 2020 11:23 am
Forum: Help / How to use AllProWebTools
Topic: Ad Campaign ref link tracking
Replies: 2
Views: 320

Re: Ad Campaign ref link tracking

We recommend that you set up a small test to experiment with this. Since everyone's configuration is a bit different - this will be the best way to observe the behavior for yourself. You can setup a test email with tracking codes, and then send it to your personal email. When you first load your sta...
by Kathlein
Wed Sep 16, 2020 10:03 am
Forum: Report a Bug
Topic: unable to edit any marketing emails
Replies: 1
Views: 220

Re: unable to edit any marketing emails

Your table height is set to 2,652px. This is forcing everything to fit evenly spaced within such a large area. Please set your table height to 652px which is smaller than the area needed, and all of the contents will snug up and eliminate extra spacing.
by Kathlein
Wed Sep 16, 2020 9:56 am
Forum: Report a Bug
Topic: earthlink.net email receiving issues?
Replies: 2
Views: 203

Re: earthlink.net email receiving issues?

If earthlink is blocking, the issue must be addressed with earthlink.

Your customer can contact earthlink for instructions to whitelist your emails.
by Kathlein
Tue Sep 15, 2020 11:25 am
Forum: Report a Bug
Topic: Blog display on mobile
Replies: 2
Views: 270

Re: Blog display on mobile

I have tested this page on Android phones and desktop browsers such as Chrome and Firefox. The page displays correctly on all of these devices except for iPhones. It is common that web pages will look different on different browsers and operating systems, you can learn more about this in this articl...
by Kathlein
Mon Sep 14, 2020 2:44 pm
Forum: Suggestions / Feature Requests
Topic: Emojis for email
Replies: 2
Views: 232

Re: Emojis for email

This is not currently supported as you are the first AllProWebTools user to ask for it. We are moving this to the "Suggestions" area of the forum so that it can be considered for a future version release.
by Kathlein
Fri Sep 11, 2020 2:51 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllPro
Replies: 4
Views: 345

Re: How to utilize "search words" in AllPro

There is no place to insert keywords.
by Kathlein
Thu Sep 10, 2020 12:52 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllPro
Replies: 4
Views: 345

Re: How to utilize "search words" in AllPro

If the search functionality provided by AllProWebTools is not meeting your needs, you can install other 3rd party search boxes by editing your "Header" File. You can access your Header from the main menu by selecting "Settings" and then clicking on "Administrator". In the "Theme Editor" you will see...
by Kathlein
Thu Sep 10, 2020 12:18 pm
Forum: Report a Bug
Topic: blog font size not accurate
Replies: 3
Views: 287

Re: blog font size not accurate

Please start a Support Screenshare for assistance with this issue. This video will show you how:

by Kathlein
Mon Aug 31, 2020 11:37 am
Forum: Help / How to use AllProWebTools
Topic: How to find a buyer by id number
Replies: 1
Views: 336

Re: How to find a buyer by id number

Yes, you can click on ANY customer to go to their CRM record. Once there, you will notice in the URL it will look like this: contact-management.php?id=28272

Simply change the ending number from "28272" to "31570" and press the enter key.

You will instantly be taken to the CRM for that customer.
by Kathlein
Mon Aug 31, 2020 11:31 am
Forum: Report a Bug
Topic: blog font size not accurate
Replies: 3
Views: 287

Re: blog font size not accurate

It does not appear that a font size is actually set in the HTML for the word "Mobility". Please highlight the word, set it to 12px, save the file, and then highlight the word and set it to 14px and save again.
by Kathlein
Tue Aug 25, 2020 2:24 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 476

Re: How to pull list of all "invalid emails"

Today your account reported sending an email to: Buyerid # 31570. This is a gmail address that you have sent to many times for more than a year. Now today, when you send an email to it - Google responds with this message: 550 5.1.1 The email account that you tried to reach does not exist. Please try...
by Kathlein
Wed Aug 19, 2020 10:05 am
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 637

Re: International Order charged no shipping fee

Please visit this link: https://c173.allprowebtools-s1.com/console5.4/contact-management.php?id=38378 You will see that this person entered their address as located in the United States as indicated by the "US" in the line "Oxnard, CA 93030 US" Please visit this link: https://c173.allprowebtools-s1....
by Kathlein
Fri Aug 14, 2020 9:55 am
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 476

Re: How to pull list of all "invalid emails"

Thanks for providing those examples. Since those were "invalidated" almost a year ago - the logs indicating the reason are not available. We are currently watching the logs for your account to track any emails that are marked invalid. Just today, 3 emails in your account were marked invalid. You wil...
by Kathlein
Thu Aug 13, 2020 11:18 am
Forum: Help / How to use AllProWebTools
Topic: How to pull list of all "invalid emails"
Replies: 5
Views: 476

Re: How to pull list of all "invalid emails"

This question was previously addressed here: http://allprowebtools.com/forum/viewtopic.php?f=1&t=3788 The most common reason for this is when your customer enters their email address incorreclty such as (I will not post complete email addresses here to protect privacy): Buyerid 38772 - this email is...
by Kathlein
Mon Aug 10, 2020 4:17 pm
Forum: Report a Bug
Topic: Alias codes not working
Replies: 2
Views: 245

Re: Alias codes not working

It would help if you could provide more details or additional examples of this issue. My research has found: Your buyerid 33817 does not show a record of being sent any "welcome emails". Your Welcome email (id# 194) is not configured to use coupon code "2days" it is configured to use coupon code "mr...
by Kathlein
Mon Aug 10, 2020 1:59 pm
Forum: Report a Bug
Topic: Not secure buyer pages
Replies: 2
Views: 242

Re: Not secure buyer pages

Thanks for reporting this. Thanks for the screenshot. In order to address this, we will need to see a screenshot of the area of the screen on the right side right below where the box called "tags" to the box called "AllPro Drive".
by Kathlein
Fri Jul 31, 2020 7:19 am
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1149

Re: Console keeps signing out

In order to assist you, we will need more information about this issue: Does this happen when logged in as another user? Does this happen when using a different web browser? Does this happen when using a different computer? If you have not tried the above, please do so as it will assist in determini...
by Kathlein
Fri Jul 31, 2020 6:27 am
Forum: Report a Bug
Topic: Can you please unblock one of our customers
Replies: 2
Views: 254

Re: Can you please unblock one of our customers

The issue you are reporting is not a bug. This is a security feature and cannot be addressed on the forum. The IP address you have posted belongs to Comcast and is randomly shared between thousands of Comcast users. Recently, one of these users was sending malicious traffic and security measures wer...
by Kathlein
Fri Jul 10, 2020 2:48 pm
Forum: Report a Bug
Topic: Blog table distorts on actual web view
Replies: 6
Views: 826

Re: Blog table distorts on actual web view

Have you right-clicked on the table to access all of the configuration settings for the table? You can customize it a number of different ways to fit your needs.
by Kathlein
Thu Jul 02, 2020 11:34 am
Forum: Report a Bug
Topic: Blog images are not optimized for mobile
Replies: 2
Views: 531

Re: Blog images are not optimized for mobile

When editing your blog, you can click on the image then check the box that says "Responsive"
responsive-images.png
responsive-images.png (802.43 KiB) Viewed 446 times
by Kathlein
Thu Jul 02, 2020 11:11 am
Forum: Report a Bug
Topic: June MER sales don't match dashboard summary "income"
Replies: 4
Views: 664

Re: June MER sales don't match dashboard summary "income"

Can you give more explanation? What is MER? Can you provide screenshots?
by Kathlein
Thu Jul 02, 2020 11:09 am
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 1166

Re: how to add our email contact to website footer

It all depends on how you entered the information into the editor. It appears that there is an extra <br> tag above the email address. You can try deleting it and trying again in the editor. If you still need assistance, a Support Screenshare will allow us to see how you are using the editor so that...
by Kathlein
Mon Jun 22, 2020 12:18 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1559

Re: Testimonial submission

Perhaps this is the page that you are looking for: https://realnoni.com/add-review.php

If you fill out the form, the data is entered directly into the testimonial system.
by Kathlein
Thu Jun 18, 2020 2:51 pm
Forum: Help / How to use AllProWebTools
Topic: How to view abandoned cart email sends
Replies: 6
Views: 783

Re: How to view abandoned cart email sends

This video explains how to view your email statistics:

by Kathlein
Tue Jun 16, 2020 11:42 am
Forum: Help / How to use AllProWebTools
Topic: How to view abandoned cart email sends
Replies: 6
Views: 783

Re: How to view abandoned cart email sends

On the main menu: Reports->Sales->Abandoned Carts
by Kathlein
Tue Jun 16, 2020 11:26 am
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1559

Re: Testimonial submission

1. You can use the "comment box" for longer text submissions. You can rename the comment box to anything that you like as shown here: Screenshot from 2020-06-16 13-18-06.png 2. When someone fills out your sign up box, you will see the results in the workflow timeline. You can filter the workflow tim...
by Kathlein
Tue Jun 16, 2020 10:14 am
Forum: Report a Bug
Topic: Access denied error
Replies: 2
Views: 469

Re: Access denied error

It looks like you resolved this issue on 2020-06-12 3:20 PM. Let us know if you still need assistance.
by Kathlein
Thu Jun 11, 2020 7:50 am
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1559

Re: Testimonial submission

Here is the page that you are looking for: https://realnoni.com/submit-testimonial.php. This feature has been deprecated and is still available, but no longer supported. We recommend creating your own custom web form and creating a page for testimonial submissions. Here is a video that shows how to ...
by Kathlein
Mon Jun 08, 2020 7:12 pm
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 551

Re: Customers unable to view our website

Yes, both of the accounts that you have posted have been cleared.
by Kathlein
Tue Jun 02, 2020 11:05 am
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 653

Re: How to check most recent Marketing email sends

The system will only send a single abandoned cart offer to a single email address. If you create multiple abandoned carts - you will only receive a single email.
by Kathlein
Tue Jun 02, 2020 11:00 am
Forum: Report a Bug
Topic: "New Txt Msg" button in the way
Replies: 2
Views: 401

Re: "New Txt Msg" button in the way

Thanks for reporting this!

Adjustments have been made to our latest version 5.5. You will be upgraded to the latest version in the next week or 2.
by Kathlein
Tue Jun 02, 2020 10:38 am
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 385

Re: Unpaid invoice section missing from customer "my account"

We will be happy to assist you with this. Can you provide details of a user id where we can see this issue?
by Kathlein
Tue May 19, 2020 8:48 am
Forum: Help / How to use AllProWebTools
Topic: DKIM settings changed or not valid
Replies: 3
Views: 608

Re: DKIM settings changed or not valid

Please include the original email so that we may look into this for you.
by Kathlein
Thu May 14, 2020 8:30 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3813

Re: Tutorial for Ad Campaigns

It looks to me like data is being collected as seen in this screenshot:
Screenshot from 2020-05-14 10-29-32.png
Screenshot from 2020-05-14 10-29-32.png (55.18 KiB) Viewed 3692 times
by Kathlein
Thu May 14, 2020 8:24 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for creating blog post
Replies: 1
Views: 1003

Re: Tutorial for creating blog post

Here is a tutorial for the blogging system:



If you would like further assistance, please start a Support Screenshare for a personal tour. This video shows how to start a Support Screenshare:

by Kathlein
Thu May 14, 2020 8:20 am
Forum: Report a Bug
Topic: Unable to upload images
Replies: 4
Views: 760

Re: Unable to upload images

This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.

If you would like assistance uploading this image before Monday, please send the image to support along with which folder you would like it to be uploaded to.
by Kathlein
Tue May 12, 2020 2:50 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3813

Re: Tutorial for Ad Campaigns

The system only tracks a single visit from each visitor's IP address (and it does not count your company ip address - this would lead to an inaccurate count as you are testing the link) The tracking does not depend on the email address where the link was sent to. Please post your link here and I wil...
by Kathlein
Fri May 08, 2020 10:33 am
Forum: Help / How to use AllProWebTools
Topic: Ad Campaigns
Replies: 5
Views: 1148

Re: Ad Campaigns

Yes, you can create a new advertisement.
by Kathlein
Mon Apr 20, 2020 8:44 pm
Forum: Help / How to use AllProWebTools
Topic: Video Upload to console?
Replies: 2
Views: 945

Re: Video Upload to console?

You can upload videos, but it is much more efficient to upload them to youtube or vimeo and then use that companies embed code to place them on your website. These companies will make sure that your video will play on all devices and use the minimum bandwidth. Here is a link that explains how embedd...
by Kathlein
Mon Apr 20, 2020 6:08 pm
Forum: Help / How to use AllProWebTools
Topic: Product pages have large blank gap in middle
Replies: 2
Views: 822

Re: Product pages have large blank gap in middle

You can go to Store->View Products from the main menu and click on the product that you would like to edit. On the product edit page, click the tab at the top that says "Description". You will see the text with space above it. Place your cursor in the box and delete the extra space just as you would...
by Kathlein
Sun Apr 19, 2020 9:54 pm
Forum: Help / How to use AllProWebTools
Topic: Export Email List & Customer List
Replies: 1
Views: 845

Re: Export Email List & Customer List

You have a large database of customers, so the system breaks up the downloads in to 8 smaller chunks called "pages". You can download each chunk one at a time by clicking where it says "Page 1", "Page 2", etc. Each page can take a few minutes to process and we recommend downloading them one at a tim...
by Kathlein
Fri Apr 17, 2020 10:18 pm
Forum: Help / How to use AllProWebTools
Topic: Hosted domains
Replies: 2
Views: 791

Re: Hosted domains

You can get assistance with this by contacting our Support Team during normal business hours via chat. To access Support Team chat, login to your AllProWebTools account and press the Support button in the top right corner. Next, click "Live Support Options" on this screen you will find the "Online C...
by Kathlein
Thu Apr 16, 2020 8:41 am
Forum: Suggestions / Feature Requests
Topic: Squarespace Integration
Replies: 1
Views: 947

Re: Squarespace Integration

Thanks for the suggestion! We prioritize adding features based on the number of votes from our users. If anyone else would like to see this feature added, please comment below. Here is where you can find the instructions to embed your AllProWebTools signup form on your Squarespace website: https://w...