Search found 117 matches
- Fri Jan 14, 2022 4:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Contact is Not Being Sent Email for "Reset Password"
- Replies: 5
- Views: 1089
Re: Contact is Not Being Sent Email for "Reset Password"
The record you are referring to has not purchased a membership from your company - therefore, they are not a member and cannot see members only content. You can view all the recent purchases from this person from their CRM page. Click on the WorkFlow TImeline filter that is a $. You will see that th...
- Tue Aug 17, 2021 12:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: AllProWebTools Link Showing Up in Unbranded Emails
- Replies: 14
- Views: 6344
Re: AllProWebTools Link Showing Up in Unbranded Emails
Please post a screen shot of the issue you are experiencing and we will be glad to look into this for you.
- Mon Aug 09, 2021 10:42 am
- Forum: Help / How to use AllProWebTools
- Topic: Import Contacts to APWT
- Replies: 5
- Views: 2019
Re: Import Contacts to APWT
The 2 CSV files that you have provided have been uploaded to tags: gapfill1 and jp1. These deleted records have been restored.
There is no way to re-sequence the id numbers unless you use the steps explained above to delete all contacts and start over.
There is no way to re-sequence the id numbers unless you use the steps explained above to delete all contacts and start over.
- Wed Jul 21, 2021 5:35 pm
- Forum: Report a Bug
- Topic: phone order not showing on orders to be shipped page
- Replies: 3
- Views: 1566
Re: phone order not showing on orders to be shipped page
You can turn the "package was shipped" email off by following the directions in this video (you can skip ahead 7 minutes into the video)
- Tue Jun 08, 2021 7:53 pm
- Forum: Suggestions / Feature Requests
- Topic: New UK VAT regulatory changes
- Replies: 14
- Views: 6377
Re: New UK VAT regulatory changes
This feature request has been escalated and is a priority for the programming team. We will continue to update this thread with progress updates and questions for further clarifications. Is there a requirement about which currency is shown on the invoice? Is USD acceptable? Please confirm if the inv...
- Fri Jun 04, 2021 9:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Getting the error below when i try to import a csv file
- Replies: 1
- Views: 432
Re: Getting the error below when i try to import a csv file
The error message: "Each column must be unique" is telling you that 2 of the dropddowns have the same name (they will have a red box around them). You may need to scroll the screen to the right to see all of your items. You cannot have 2 dropdowns that say "First Name". Check your dropdown boxes for...
- Fri Apr 23, 2021 1:56 am
- Forum: Help / How to use AllProWebTools
- Topic: How to make image mobile responsive on dictionary pages
- Replies: 3
- Views: 2139
Re: How to make image mobile responsive
Yes you can add it. Just make sure the previous code ends with a semicolon ; then paste the new code after the semicolon.
- Thu Apr 22, 2021 5:19 am
- Forum: Help / How to use AllProWebTools
- Topic: How to make image mobile responsive on dictionary pages
- Replies: 3
- Views: 2139
Re: How to make image mobile responsive
You can accomplish this by going to the image properties and selecting "advanced" as shown here:
On the next screen, you will enter this into the box labeled "style":
as shown here:
On the next screen, you will enter this into the box labeled "style":
Code: Select all
display: block;max-width: 100%;height: auto;
- Thu Apr 22, 2021 5:01 am
- Forum: Suggestions / Feature Requests
- Topic: Campaign idea
- Replies: 5
- Views: 3712
Re: Campaign idea
Thanks for the suggestion. The issue caused by changing steps comes once you have contacts already working their way through the campaign. For instance, let's say that you have 100 people who are in the campaign and they are currently on step 3. What happens if you move step 3 to step 4 and insert a...
- Mon Nov 23, 2020 11:55 am
- Forum: Report a Bug
- Topic: Sign up boxes sign up change.
- Replies: 1
- Views: 2346
Re: Sign up boxes sign up change.
Thanks for testing out this brand new experimental feature! There are some restrictions to how this works. You can NOT set the following types of fields as "optional": - email address - dropdown lists - comment box - integers - dates We have added additional instructions to the page to make this mor...
- Mon Oct 19, 2020 10:17 am
- Forum: Help / How to use AllProWebTools
- Topic: export product reviews as csv file
- Replies: 3
- Views: 2114
Re: export product reviews as csv file
Please contact Support via Chat to request an export.
- Fri Sep 18, 2020 9:59 am
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 7245
Re: upsell discount being removed in checkout
I am unable to find an example of this working differently than it does currently. From the example order numbers that you provided, I do not see any orders that: were entered by a customer on your website and used the upsell coupon code and was able to stack discounts and after the date that your c...
- Wed Sep 16, 2020 10:36 am
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 7245
Re: upsell discount being removed in checkout
This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168
It was our understanding that you company policy prohibits coupon stacking of any discounts. Please provide clarity as to your company policy.
It was our understanding that you company policy prohibits coupon stacking of any discounts. Please provide clarity as to your company policy.
- Tue Jun 23, 2020 11:36 am
- Forum: Help / How to use AllProWebTools
- Topic: Testimonial submission
- Replies: 16
- Views: 5838
Re: Testimonial submission
I can see at the top of the page here: https://realnoni.com/add-review.php that there is a dropdown list that has all of your products. It is the very first dropdown on the page at the very top - it is labeled "Product:" I have also confirmed (by filling out the form myself) that it submits the info...
- Tue May 26, 2020 1:56 pm
- Forum: Report a Bug
- Topic: Email copy shows send date
- Replies: 1
- Views: 1157
Re: Email copy shows send date
Thank you for bringing this to our attention! This has been addressed.
- Tue May 26, 2020 8:23 am
- Forum: Report a Bug
- Topic: Unable to upload images
- Replies: 4
- Views: 2306
Re: Unable to upload images
Please check your image against the requirements in the warning at the top of the page. It is likely that the image exceeds the pixel requirement.
- Fri May 22, 2020 6:07 am
- Forum: Report a Bug
- Topic: Product page tabs not displaying
- Replies: 2
- Views: 1373
Re: Product page tabs not displaying
Thank you for bringing this to our attention. This has been addressed.
- Thu May 21, 2020 2:55 pm
- Forum: Help / How to use AllProWebTools
- Topic: COVID-19 Shipping memo update-looking for suggestions
- Replies: 5
- Views: 2550
Re: COVID-19 Shipping memo update-looking for suggestions
We've updated the box so it now displays carriage returns. If you want additional styling (such as showing the box without the click to view), please contact support and level 2 support can accommodate changing your custom theme.
- Thu May 21, 2020 8:56 am
- Forum: Report a Bug
- Topic: Code in SOPs
- Replies: 1
- Views: 1147
Re: Code in SOPs
This feature has been added to the next version of AllProWebTools - version 5.5
- Thu May 21, 2020 8:55 am
- Forum: Report a Bug
- Topic: Special Characters in SOPs titles
- Replies: 1
- Views: 1199
Re: Special Characters in SOPs titles
This is intended functionality
- Thu May 21, 2020 8:55 am
- Forum: Report a Bug
- Topic: Special Characters in Sign Up Boxes
- Replies: 3
- Views: 1913
Re: Special Characters in Sign Up Boxes
This is intended functionality
- Thu May 21, 2020 8:54 am
- Forum: Report a Bug
- Topic: Emails missing from console
- Replies: 3
- Views: 1615
Re: Emails missing from console
You can access and restore any deleted emails by going to Marketing->Emails->Deleted Emails.
- Thu May 21, 2020 8:09 am
- Forum: Report a Bug
- Topic: Welcome Email Not sending
- Replies: 2
- Views: 1394
Re: Welcome Email Not sending
The marketing campaign that is attached to that leadbox is set up to send out "Welcome Email" (id=194) which has been deleted. You can access and restore deleted emails by going to Marketing->Emails->Deleted Emails. When you've restored the deleted email, verify that they marketing campaign now show...
- Wed May 20, 2020 3:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: COVID-19 Shipping memo update-looking for suggestions
- Replies: 5
- Views: 2550
Re: COVID-19 Shipping memo update-looking for suggestions
We'd be happy to help you with this! You'll have to speak to level 2 support for this. Please start a screenshare and they can assist you. Here's a video that explains this:
- Wed May 20, 2020 1:36 pm
- Forum: Suggestions / Feature Requests
- Topic: Pictures from phone in notees
- Replies: 1
- Views: 2341
Re: Pictures from phone in notees
Thanks for the suggestion! This has been added to the new version of the app (version 1.2.6) and the new version of the console (5.5)
- Wed May 20, 2020 1:35 pm
- Forum: Suggestions / Feature Requests
- Topic: SOPs Categories or Tags
- Replies: 1
- Views: 1970
Re: SOPs Categories or Tags
Thanks for the suggestion! This has been added to the next version of AllProWebTools (version 5.5)
- Wed May 20, 2020 1:35 pm
- Forum: Suggestions / Feature Requests
- Topic: SOPs preview option
- Replies: 1
- Views: 1568
Re: SOPs preview option
Thanks for the suggestion! This has been added to the next version of AllProWebTools (version 5.5)
- Wed May 20, 2020 7:59 am
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3155
Re: Blog grid image issue
To match the other images in the blog grid, it should be sized at 848X465
- Tue May 19, 2020 3:54 pm
- Forum: Help / How to use AllProWebTools
- Topic: Website Country Access
- Replies: 4
- Views: 2047
Re: Website Country Access
Thanks for bringing this to our attention. South Korea has been added to the list so you can enable access from South Korea.
- Tue May 19, 2020 11:22 am
- Forum: Help / How to use AllProWebTools
- Topic: Editing Websight Titles
- Replies: 1
- Views: 1310
Re: Editing Websight Titles
Here's a video explaining how to use the webpage system: 1Hf-xgl4_08 This video will show you how to edit your photo galleries: 4FNKxQ9_Dmo You are also welcome to start a screenshare support and speak with someone who can work directly with you, here is a video that shows how to start a screenshare...
- Tue May 19, 2020 9:05 am
- Forum: Report a Bug
- Topic: Unable to preview new images loaded
- Replies: 2
- Views: 1301
Re: Unable to preview new images loaded
Can you provide the directory and image name so we can investigate?
- Tue May 19, 2020 9:02 am
- Forum: Report a Bug
- Topic: Unable to mark a blog from private to public
- Replies: 1
- Views: 1060
Re: Unable to mark a blog from private to public
Thank you for bringing this to our attention. This has been addressed.
- Tue May 19, 2020 8:59 am
- Forum: Report a Bug
- Topic: Unable to add tags to blog
- Replies: 2
- Views: 1231
Re: Unable to add tags to blog
Thank you for bringing this to our attention. This has been addressed.
- Mon May 18, 2020 3:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3155
Re: Blog grid image issue
Sorry, I was referring to the size of the image that is being rendered by the browser. As you said, there are two image files for each image except the one that is appearing larger than the others. All of the image previews on this page: https://www.realnoni.com/Blog/ are sized 848x465 in the Manage...
- Mon May 18, 2020 2:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Image size not reflecting correctly in blog
- Replies: 5
- Views: 2336
Re: Image size not reflecting correctly in blog
The image itself is 250x250px. The table that is around the image is squishing the image. If you grab the dashed line that is next to the image, you can drag it to the right until the image becomes the full width of 250px
- Mon May 18, 2020 11:48 am
- Forum: Help / How to use AllProWebTools
- Topic: Blog grid image issue
- Replies: 8
- Views: 3155
Re: Blog grid image issue
It looks like all the images in your blog grid are uploaded at a size of 389x213 pixels. The larger image has been uploaded at a size of 389x259 pixels. This is why it is appearing larger than the others. It is important that sizing the image is done in a photo editing application before uploading t...
- Mon May 18, 2020 10:46 am
- Forum: Help / How to use AllProWebTools
- Topic: Image size not reflecting correctly in blog
- Replies: 5
- Views: 2336
Re: Image size not reflecting correctly in blog
There was an issue with some custom CSS on your website which blocked this button. We've addressed this for you. Please verify that you are able to change the dimensions now.
- Mon May 18, 2020 10:41 am
- Forum: Report a Bug
- Topic: contact us "send email" not working on mobile
- Replies: 2
- Views: 1285
Re: contact us "send email" not working on mobile
There was an issue with some custom CSS in the theme on your website which blocked this button. We've addressed this for you. Please verify that it now works properly.
- Fri May 15, 2020 11:26 am
- Forum: Report a Bug
- Topic: Newsletter unable to reach some members
- Replies: 1
- Views: 1221
Re: Newsletter unable to reach some members
Hi, I took a look at your account and in the cases I saw, the email addresses were marked as invalid due to being bounced. Could you provide a specific CRM to help us investigate? If a user requests to no longer receive email from you or if their email address is invalid - they will not receive your...
- Fri May 15, 2020 9:57 am
- Forum: Report a Bug
- Topic: Unable to upload image slider
- Replies: 1
- Views: 1129
Re: Unable to upload image slider
Thank you for bringing this to our attention. This has been addressed. Please verify that it now works properly for you
- Tue May 12, 2020 3:39 pm
- Forum: Report a Bug
- Topic: Customers unable to change shipping address
- Replies: 1
- Views: 1213
Re: Customers unable to change shipping address
This issue has been addressed in version 5.4. You are currently on version 5.2. Your account will be upgraded on Monday.
- Tue May 12, 2020 2:54 pm
- Forum: Help / How to use AllProWebTools
- Topic: Webmail link not working
- Replies: 6
- Views: 2910
Re: Webmail link not working
Thanks for bringing this to our attention! This has been addressed - please try again.
- Mon May 11, 2020 1:07 pm
- Forum: Help / How to use AllProWebTools
- Topic: Auto expand menubar on mobile devices
- Replies: 6
- Views: 3968
Re: Auto expand menubar on mobile devices
In some cases, you may require additional CSS to ensure the menubar items align correctly in a column. In this case, try this alternative solution: @media screen and (max-width: 768px) .dropdown-menu { position: relative; top: 0; left: 0; float: none; } .nav li .dropdown-menu { display: block; } }
- Mon May 11, 2020 9:21 am
- Forum: Help / How to use AllProWebTools
- Topic: Question about merging contacts and buyers
- Replies: 3
- Views: 2014
Re: Question about merging contacts and buyers
Signup boxes matches users by email address and/or phone number. CRM users are recognized by email through product purchases.
- Wed May 06, 2020 2:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: Question about merging contacts and buyers
- Replies: 3
- Views: 2014
Re: Question about merging contacts and buyers
You can refer to this video for merging contacts in AllProWebTools: https://www.youtube.com/watch?v=euPdQ6lwlvM The system will now allow duplicate accounts to be created when a customer creates an account on the website so this shouldn't be an issue. Since you've already captured information, you c...
- Tue May 05, 2020 9:11 am
- Forum: Help / How to use AllProWebTools
- Topic: Email signature - line spacing screwy
- Replies: 3
- Views: 2463
Re: Email signature - line spacing screwy
Hi Jen,
There was an issue with the structure of the HTML in your email signature which caused the browser to add extra line breaks. We've made some changes to it in your account. Can you test it again?
There was an issue with the structure of the HTML in your email signature which caused the browser to add extra line breaks. We've made some changes to it in your account. Can you test it again?
- Fri May 01, 2020 3:45 pm
- Forum: Help / How to use AllProWebTools
- Topic: On Page Pop up window
- Replies: 3
- Views: 4590
Re: On Page Pop up window
Looks like Bootstrap changed their method for displaying the modal. Here's the new HTML: <script type="text/javascript"> $(window).load(function(){ $('#myModal').modal('show'); }); </script> <div id="myModal" class="modal fade" role="dialog"> <div class="modal-dialog"> <div class="modal-content"> <d...
- Fri May 01, 2020 3:39 pm
- Forum: Help / How to use AllProWebTools
- Topic: pop up on website
- Replies: 7
- Views: 4040
Re: pop up on website
Hi Alex, Looks like Bootstrap changed their method. Removing the "hide" class from the modal fixes this issue. Here's the new HTML: <script type="text/javascript"> $(window).load(function(){ $('#myModal').modal('show'); }); </script> <div class="modal fade" id="myModal"> <div class="modal-header"> <...
- Mon Apr 13, 2020 5:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: New Gallery Not Displaying
- Replies: 4
- Views: 2167
Re: New Gallery Not Displaying
I am unable to replicate the issue that you have described. Here are some screenshots of what I see:
- Fri Apr 10, 2020 10:25 am
- Forum: Report a Bug
- Topic: Website Shop page display issue
- Replies: 1
- Views: 1449
Re: Website Shop page display issue
Thank you for bringing this to our attention! This issue has been addressed. Please verify that it is now working the way you expected.