Search found 53 matches
- Tue Feb 23, 2021 3:09 pm
- Forum: Report a Bug
- Topic: Incoming call Not Recorded
- Replies: 0
- Views: 96
Incoming call Not Recorded
We had an incoming call to our business line that is integrated with AllProWebTools. There was no record of it saved in APWT, however, I have the record of it in Phone.com as shown below.
- Wed Feb 17, 2021 11:18 am
- Forum: Report a Bug
- Topic: Repeated Tasks
- Replies: 2
- Views: 60
Re: Repeated Tasks
Thank you, we will monitor that activity.
- Wed Feb 17, 2021 10:55 am
- Forum: Report a Bug
- Topic: Repeated Tasks
- Replies: 2
- Views: 60
Repeated Tasks
We are noticing an issue where a created task is being duplicated by the system numerous times. I have seen this 3 times now. I will update this post with more screenshots as I continue to see the issue if necessary.
- Sat Feb 13, 2021 5:08 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 192
Re: Google Tag Input Box Looks Funky
Thank you very much!
- Sat Feb 13, 2021 3:34 pm
- Forum: Report a Bug
- Topic: Paid Invoice System Email Not being Sent out
- Replies: 2
- Views: 35
Re: Paid Invoice System Email Not being Sent out
Thank you for the explanation, we will make the updates.
It would be nice to have a separate email that goes out just when any one time invoice is paid as we do not want people going to our next steps until they have paid.
It would be nice to have a separate email that goes out just when any one time invoice is paid as we do not want people going to our next steps until they have paid.
- Sat Feb 13, 2021 3:33 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 192
Re: Google Tag Input Box Looks Funky
My original post was not about the tracking, my post was about the incorrect formatting of the appearance of that box compared to other client accounts. I would like to put the correct code in once it is fixed and saving changes.
- Fri Feb 12, 2021 12:27 pm
- Forum: Report a Bug
- Topic: Paid Invoice System Email Not being Sent out
- Replies: 2
- Views: 35
Paid Invoice System Email Not being Sent out
It looks like Our "System Email" for "Invoice Paid" is not being sent out after a non-recurring or non-membership invoice is paid for a one time invoice. Here are a couple of screenshots of email history for a couple of our clients that paid their invoice through the contract system. It looks like t...
- Wed Jan 27, 2021 4:59 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 192
Google Tag Input Box Looks Funky
This section looks weird across multiple computers, but it does just appear to be for this client whose support code is 4082
It also will not let me update this information.
It also will not let me update this information.
- Tue Jan 26, 2021 8:16 am
- Forum: Report a Bug
- Topic: Auto Marketing Campaign text
- Replies: 1
- Views: 89
Auto Marketing Campaign text
We just received a lead and when a text went out via our automated marketing campaign, the system created a new user with no information other than the phone number, instead of sending to the original contact.
Please see the screenshots.
Please see the screenshots.
- Sat Jan 16, 2021 10:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Spam Signup box
- Replies: 1
- Views: 509
Spam Signup box
One of our Clients is having the same person fill out their website signup box over and over. Is there a way we can block this person or is there some solution to prevent them from being able to access our client's website? https://c3770.allprowebtools-s1.com/console5.6/contact-management.php?id=299...
- Sat Jan 09, 2021 10:15 pm
- Forum: Suggestions / Feature Requests
- Topic: Account Manager Option For Memberships
- Replies: 0
- Views: 961
Account Manager Option For Memberships
It would be great if we could have an account manager assigned when a client starts a membership. This could just be a dropdown on the membership settings page where we can select who the account manager would be.
- Sat Jan 09, 2021 4:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Estimate Order Short Code
- Replies: 1
- Views: 274
Estimate Order Short Code
Is there a way for us to remove the "Order Estimate" short code from the "Order Estimate" System Email? We do not send out estimates and would like to just like to have the "view contract" in that "Order Estimate" email when we send contracts. When I attempt to edit the system email I see the short ...
- Sat Jan 09, 2021 2:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 980
Re: How to turn off "System" Emails
It doesn't specifically say how to turn it off. So I am assuming I would just out the days to 0, but would like to verify this?
- Fri Jan 08, 2021 8:33 am
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 980
How to turn off "System" Emails
I would like to turn off the membership renewal email. How do I go about doing that?
- Wed Dec 30, 2020 8:15 am
- Forum: Suggestions / Feature Requests
- Topic: Client Billing Account Auto Renew
- Replies: 0
- Views: 1207
Client Billing Account Auto Renew
It would be great if in the client access billing portal, the renew/cancel a membership was an optional feature that we could turn off so members can't cancel without talking to my company first.
- Wed Dec 30, 2020 8:14 am
- Forum: Suggestions / Feature Requests
- Topic: Task Management
- Replies: 0
- Views: 992
Task Management
It would be great, if tasks could have a check box and an option that either allows an owner or manager to mass select and delete OR assign individual tasks in bulk to a different user.
- Fri Aug 28, 2020 3:27 pm
- Forum: Report a Bug
- Topic: Error with Invoices attached to contracts
- Replies: 3
- Views: 1547
Error with Invoices attached to contracts
We are getting a delivery area error with invoices attached to contracts.
- Wed Aug 12, 2020 3:12 pm
- Forum: Report a Bug
- Topic: FB Message Not Posted
- Replies: 4
- Views: 1390
Re: FB Message Not Posted
Weird, we noticed a disconnect a few weeks ago with what must have been a Facebook update and had to reconnect quite a few of our pages. You could try that as we use this feature daily and haven't noticed any issues this week while using it 
- Tue Aug 04, 2020 2:16 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 2066
Re: Console keeps signing out
ya - I have a team of 6 people logged in all day. SOme on Macs and some on PC - no problems this week with login.
- Thu Jul 30, 2020 5:50 pm
- Forum: Report a Bug
- Topic: User profile image showing on lead notification
- Replies: 1
- Views: 646
User profile image showing on lead notification
One of our user's profile image is showing up in the timeline notifications for a new signup box lead.
- Wed Jul 29, 2020 10:12 am
- Forum: Report a Bug
- Topic: Multiple Timeline Notifications For Sent Estimates
- Replies: 2
- Views: 735
Re: Multiple Timeline Notifications For Sent Estimates
1. I create an estimate 2. I create a contract in another tab 3. I return to estimate tab refresh to show the new contract 4. Send the estimate to the customer 5. Then I exit the estimate tab 6. I am not refreshing the screen, as it does that automatically. I am not pressing twice. First noticed thi...
- Wed Jul 29, 2020 7:58 am
- Forum: Report a Bug
- Topic: Multiple Timeline Notifications For Sent Estimates
- Replies: 2
- Views: 735
Multiple Timeline Notifications For Sent Estimates
Please see the attached screenshots. We are getting multiple sent notifications in the timeline when sending estimates.
- Wed Jun 10, 2020 2:32 pm
- Forum: Report a Bug
- Topic: Google Calendar Integration not working since Updating to 5.5
- Replies: 6
- Views: 1360
Re: Google Calendar Integration not working since Updating to 5.5
We did all of the above and the appointments are still not showing up in the Google calendar.
- Mon Jun 08, 2020 8:02 am
- Forum: Report a Bug
- Topic: Auto Stop and Start Marketing Campaigns
- Replies: 1
- Views: 476
Auto Stop and Start Marketing Campaigns
I have noticed that one of our leads that came in through a landing page was assigned our initial Follow Up campaign. But when they became a customer through the new contract and invoice system the initial campaign was not stopped and the secondary campaign started. This is working with other client...
- Mon Jun 08, 2020 8:00 am
- Forum: Report a Bug
- Topic: Facebook Page Connections
- Replies: 1
- Views: 502
Facebook Page Connections
We noticed some of our accounts were not receiving lead notifications from Facebook Lead Forms. We checked the integration status. From Facebook it looks like most of our pages are not integrated (the pages are not checkboxes, indicating they are integrated). From the APWT side it looks like they ar...
- Thu May 21, 2020 9:35 am
- Forum: Report a Bug
- Topic: Unable to scroll “store” menu on mobile/ipad
- Replies: 1
- Views: 513
Re: Unable to scroll “store” menu on mobile/ipad
You may need to zoom out on your screen,it works fine on our IPad in Chrome and Safari.
- Tue May 19, 2020 8:44 am
- Forum: Help / How to use AllProWebTools
- Topic: Website Country Access
- Replies: 4
- Views: 923
Re: Website Country Access
If you do a search on Google for "allprowebtools country" you will find information on this.
- Mon May 11, 2020 1:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Transferring a Domain FROM APWT
- Replies: 1
- Views: 973
Transferring a Domain FROM APWT
What is the process of transferring a domain out of APWT?
- Mon Apr 27, 2020 9:22 am
- Forum: Suggestions / Feature Requests
- Topic: Contracts Page Organization
- Replies: 0
- Views: 2316
Contracts Page Organization
It would be nice to see a "templates" Section separated from the actual contracts. It could be just at the top with space before the in use contracts start. I would also like to see columns for the date sent, last opened, accepted, and "name of contact" (to click to view point-of-contact CRM) It wou...
- Tue Apr 21, 2020 8:40 pm
- Forum: Suggestions / Feature Requests
- Topic: Contract notifications
- Replies: 0
- Views: 2679
Contract notifications
I would like to be able to enable a notification for when contracts are opened. I would also like to be able to set optional follow up reminders for me based on when I send out a contract.
- Thu Apr 16, 2020 2:37 pm
- Forum: Report a Bug
- Topic: Facebook Message Contact linking
- Replies: 2
- Views: 1436
Re: Facebook Message Contact linking
It seems to be working well.
- Thu Apr 16, 2020 2:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1862
Re: Manual Tags and Marketing Campagins
Great thank you
- Wed Apr 15, 2020 8:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1862
Re: Manual Tags and Marketing Campagins
Ok, so for this to work, and to not restart a campaign for existing contacts on a campaign, manually added leads should have their own tag?
- Wed Apr 15, 2020 8:25 am
- Forum: Help / How to use AllProWebTools
- Topic: Update system email send from address
- Replies: 4
- Views: 1594
Re: Update system email send from address
Our company email address was updated and the system emails were still being sent out from the old email address.
- Tue Apr 14, 2020 9:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Update system email send from address
- Replies: 4
- Views: 1594
Re: Update system email send from address
So we need to do this for every system email? Upvote for one place where we can update all system emails, or why not tie it to the "company email?"
- Tue Apr 14, 2020 9:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1862
Re: Manual Tags and Marketing Campagins
How can we add contacts we add manually to a campaign?
- Mon Apr 06, 2020 3:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1862
Manual Tags and Marketing Campagins
How are these supposed to work together?
- Mon Mar 30, 2020 9:51 am
- Forum: Report a Bug
- Topic: Facebook Message Contact linking
- Replies: 2
- Views: 1436
Facebook Message Contact linking
Facebook messages that are coming in from people not in our contacts are assigning to a random contact instead of no name. It seems to correct itself when I create that contact. Nevertheless, it is confusing. Also, I believe this has to do with the new Facebook Messenger Lead platform.
- Mon Mar 30, 2020 9:35 am
- Forum: Help / How to use AllProWebTools
- Topic: Update system email send from address
- Replies: 4
- Views: 1594
Update system email send from address
Hello, where can I update the email address for our system sent emails?
- Wed Mar 04, 2020 12:13 pm
- Forum: Help / How to use AllProWebTools
- Topic: Facebook Integration Reset
- Replies: 1
- Views: 847
Facebook Integration Reset
The wrong person on my team integrated a client's Facebook page with the Clients AllProWebTools account. How do we fix it so that way the Facebook account is linked correctly with the right team member's Facebook access?
- Tue Feb 18, 2020 11:03 am
- Forum: Suggestions / Feature Requests
- Topic: Calendar Options
- Replies: 5
- Views: 2990
Calendar Options
It would be great if we could have follow up campaigns for appointment reminders for people that fill out our Consultation calendars.
- Tue Feb 18, 2020 10:52 am
- Forum: Suggestions / Feature Requests
- Topic: Calendar reporting in Timeline
- Replies: 0
- Views: 2944
Calendar reporting in Timeline
It would be beneficial if when someone booked an appointment in the APWT calendar that it also showed that it was an appointment and displayed the time, date, and with who.
- Wed Jan 15, 2020 10:32 am
- Forum: Suggestions / Feature Requests
- Topic: Marketing Campaign Results
- Replies: 6
- Views: 2484
Re: Marketing Campaign Results
I am not seeing open notifications for invoices specifically in the timeline?
Also to be more specific, push notifications would be the best, so I can predict calls and questions from my clients based on when they are opening those emails.
Also to be more specific, push notifications would be the best, so I can predict calls and questions from my clients based on when they are opening those emails.
- Wed Jan 15, 2020 9:14 am
- Forum: Suggestions / Feature Requests
- Topic: Automated text and email campaigns based on action or date
- Replies: 0
- Views: 2906
Automated text and email campaigns based on action or date
It would be great to have the automated email and text campaigns be able to run based on specific dates and other actions than just a lead box or manual sign up. Examples: I want an automated "Holiday" campaign to go out on specific dates every year. Could also be used for birthdays or their start d...
- Wed Jan 15, 2020 9:07 am
- Forum: Suggestions / Feature Requests
- Topic: Marketing Campaign Results
- Replies: 6
- Views: 2484
Re: Marketing Campaign Results
It would also be great to have system notifications for when receivers open certain emails, like contracts, invoices, estimates, etc.
- Tue Jan 14, 2020 12:51 pm
- Forum: Suggestions / Feature Requests
- Topic: Working Hours Calendar
- Replies: 0
- Views: 2828
Working Hours Calendar
It would be nice to have a calendar system that displays the schedules of all of my employees, as well as any scheduled off or PTO time. Any sick time, PTO, and vacation time should be included in the calendar with calculated totals of available time. So vacation time could be: Time accrued - time u...
- Tue Jan 14, 2020 12:48 pm
- Forum: Help / How to use AllProWebTools
- Topic: Export leads by date range
- Replies: 1
- Views: 730
Export leads by date range
It would also be beneficial if we could download contacts based on the date range they were added to the CRM, including leads.
- Mon Oct 28, 2019 11:33 am
- Forum: Suggestions / Feature Requests
- Topic: Custom Fields Update
- Replies: 0
- Views: 2257
Custom Fields Update
It would be great if we could have the custom field question be distinguishable from the answer by making the custom field bold in CRM contacts.
- Wed Oct 16, 2019 1:20 pm
- Forum: Help / How to use AllProWebTools
- Topic: SEO for different cities
- Replies: 1
- Views: 850
Re: SEO for different cities
Hi Jeff, Scott here with Social Reach. Here are some strategies we use to boost our own and our clients' SEO status in different locations. 1. Google My Business and actively posting to it like on a social media platform is definitely key to SEO rankings. You probably have one set up for your home o...
- Wed Sep 18, 2019 9:36 am
- Forum: Report a Bug
- Topic: Lead Notifications
- Replies: 1
- Views: 853
Lead Notifications
We receive a lead notification when some submits their info to a sign-up box We also receive a lead notification when someone fills out their buyer profile when paying an invoice. Typically our customer flow is sign-up box then invoice and we get duplicate leads. It makes sense to only get one lead ...