Search found 62 matches

by Scott3487
Mon Apr 12, 2021 2:40 pm
Forum: Help / How to use AllProWebTools
Topic: Sending Emails
Replies: 2
Views: 19

Re: Sending Emails

Thank you very much!
by Scott3487
Mon Apr 12, 2021 10:39 am
Forum: Help / How to use AllProWebTools
Topic: Accidental Update of Signed Contract
Replies: 2
Views: 20

Accidental Update of Signed Contract

I accidentally made large updates to an already signed and enforced contract thinking I was on a generic "template" contract. Is there any way to revert my changes back to before my last set of changes and when signed, even though I hit save?
by Scott3487
Mon Apr 12, 2021 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Sending Emails
Replies: 2
Views: 19

Sending Emails

One of my clients received too many spam reports for their bulk emails which means they can no longer send emails from AllProWebTools servers. They do have an active Gsuite subscription. Is there any way we can connect their Gsutie servers to APWT to send emails through those servers or do we need t...
by Scott3487
Sun Mar 21, 2021 8:58 pm
Forum: Report a Bug
Topic: Error When activating/dectivating users
Replies: 1
Views: 83

Error When activating/dectivating users

I am getting this error when activate or deactivate users. It happens once, when I try it a second time it works
Screen Shot 2021-03-21 at 10.56.28 PM.png
Screen Shot 2021-03-21 at 10.56.28 PM.png (204.63 KiB) Viewed 83 times
by Scott3487
Mon Mar 01, 2021 4:04 pm
Forum: Report a Bug
Topic: Marketing Campaign Names
Replies: 3
Views: 830

Re: Marketing Campaign Names

I figured out this is because I was trying to use a - per the following example: "Leads Campaign - No Tasks" (didn't work), verses "Leads Campaign No Tasks" (worked)

Interestingly enough there is a "Lead Follow-Up Campaign" that does work.
by Scott3487
Mon Mar 01, 2021 3:59 pm
Forum: Report a Bug
Topic: Facebook Integration Remove Button
Replies: 1
Views: 1104

Facebook Integration Remove Button

I am not seeing the button to remove or disconnect a Facebook Integration In APWT.
Screen Shot 2021-03-01 at 4.56.48 PM.png
Screen Shot 2021-03-01 at 4.56.48 PM.png (140.73 KiB) Viewed 1104 times
by Scott3487
Mon Mar 01, 2021 3:57 pm
Forum: Report a Bug
Topic: Marketing Campaign Names
Replies: 3
Views: 830

Re: Marketing Campaign Names

Yes, I make sure to click off and it still does not save.
by Scott3487
Mon Mar 01, 2021 11:02 am
Forum: Report a Bug
Topic: Marketing Campaign Names
Replies: 3
Views: 830

Marketing Campaign Names

I am trying to update the Marketing Campaign names. I can click on them and change the name, however when I refresh the screen they do not save. There is no save button on the campaign list screen.
by Scott3487
Tue Feb 23, 2021 3:09 pm
Forum: Report a Bug
Topic: Incoming call Not Recorded
Replies: 0
Views: 890

Incoming call Not Recorded

We had an incoming call to our business line that is integrated with AllProWebTools. There was no record of it saved in APWT, however, I have the record of it in Phone.com as shown below.
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Screen Shot 2021-02-23 at 4.06.42 PM.png (16.09 KiB) Viewed 890 times
by Scott3487
Wed Feb 17, 2021 11:18 am
Forum: Report a Bug
Topic: Repeated Tasks
Replies: 2
Views: 265

Re: Repeated Tasks

Thank you, we will monitor that activity.
by Scott3487
Wed Feb 17, 2021 10:55 am
Forum: Report a Bug
Topic: Repeated Tasks
Replies: 2
Views: 265

Repeated Tasks

Screen Shot 2021-02-17 at 11.54.40 AM.png
Screen Shot 2021-02-17 at 11.54.40 AM.png (77.61 KiB) Viewed 264 times
We are noticing an issue where a created task is being duplicated by the system numerous times. I have seen this 3 times now. I will update this post with more screenshots as I continue to see the issue if necessary.
by Scott3487
Sat Feb 13, 2021 5:08 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 459

Re: Google Tag Input Box Looks Funky

Thank you very much!
by Scott3487
Sat Feb 13, 2021 3:34 pm
Forum: Report a Bug
Topic: Paid Invoice System Email Not being Sent out
Replies: 2
Views: 228

Re: Paid Invoice System Email Not being Sent out

Thank you for the explanation, we will make the updates.

It would be nice to have a separate email that goes out just when any one time invoice is paid as we do not want people going to our next steps until they have paid.
by Scott3487
Sat Feb 13, 2021 3:33 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 459

Re: Google Tag Input Box Looks Funky

My original post was not about the tracking, my post was about the incorrect formatting of the appearance of that box compared to other client accounts. I would like to put the correct code in once it is fixed and saving changes.
by Scott3487
Fri Feb 12, 2021 12:27 pm
Forum: Report a Bug
Topic: Paid Invoice System Email Not being Sent out
Replies: 2
Views: 228

Paid Invoice System Email Not being Sent out

It looks like Our "System Email" for "Invoice Paid" is not being sent out after a non-recurring or non-membership invoice is paid for a one time invoice. Here are a couple of screenshots of email history for a couple of our clients that paid their invoice through the contract system. It looks like t...
by Scott3487
Wed Jan 27, 2021 4:59 pm
Forum: Report a Bug
Topic: Google Tag Input Box Looks Funky
Replies: 4
Views: 459

Google Tag Input Box Looks Funky

This section looks weird across multiple computers, but it does just appear to be for this client whose support code is 4082

It also will not let me update this information.
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Screen Shot 2021-01-27 at 5.56.58 PM.png (28.01 KiB) Viewed 459 times
by Scott3487
Tue Jan 26, 2021 8:16 am
Forum: Report a Bug
Topic: Auto Marketing Campaign text
Replies: 1
Views: 279

Auto Marketing Campaign text

We just received a lead and when a text went out via our automated marketing campaign, the system created a new user with no information other than the phone number, instead of sending to the original contact.

Please see the screenshots.
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Screenshot (8).png (196.06 KiB) Viewed 279 times
Screenshot (9).png
Screenshot (9).png (667.2 KiB) Viewed 279 times
by Scott3487
Sat Jan 16, 2021 10:08 pm
Forum: Help / How to use AllProWebTools
Topic: Spam Signup box
Replies: 1
Views: 759

Spam Signup box

One of our Clients is having the same person fill out their website signup box over and over. Is there a way we can block this person or is there some solution to prevent them from being able to access our client's website? https://c3770.allprowebtools-s1.com/console5.6/contact-management.php?id=299...
by Scott3487
Sat Jan 09, 2021 10:15 pm
Forum: Suggestions / Feature Requests
Topic: Account Manager Option For Memberships
Replies: 0
Views: 1935

Account Manager Option For Memberships

It would be great if we could have an account manager assigned when a client starts a membership. This could just be a dropdown on the membership settings page where we can select who the account manager would be.
by Scott3487
Sat Jan 09, 2021 4:23 pm
Forum: Help / How to use AllProWebTools
Topic: Estimate Order Short Code
Replies: 1
Views: 433

Estimate Order Short Code

Is there a way for us to remove the "Order Estimate" short code from the "Order Estimate" System Email? We do not send out estimates and would like to just like to have the "view contract" in that "Order Estimate" email when we send contracts. When I attempt to edit the system email I see the short ...
by Scott3487
Sat Jan 09, 2021 2:05 pm
Forum: Help / How to use AllProWebTools
Topic: How to turn off "System" Emails
Replies: 3
Views: 1207

Re: How to turn off "System" Emails

It doesn't specifically say how to turn it off. So I am assuming I would just out the days to 0, but would like to verify this?
by Scott3487
Fri Jan 08, 2021 8:33 am
Forum: Help / How to use AllProWebTools
Topic: How to turn off "System" Emails
Replies: 3
Views: 1207

How to turn off "System" Emails

I would like to turn off the membership renewal email. How do I go about doing that?
by Scott3487
Wed Dec 30, 2020 8:15 am
Forum: Suggestions / Feature Requests
Topic: Client Billing Account Auto Renew
Replies: 0
Views: 2089

Client Billing Account Auto Renew

It would be great if in the client access billing portal, the renew/cancel a membership was an optional feature that we could turn off so members can't cancel without talking to my company first.
by Scott3487
Wed Dec 30, 2020 8:14 am
Forum: Suggestions / Feature Requests
Topic: Task Management
Replies: 0
Views: 1862

Task Management

It would be great, if tasks could have a check box and an option that either allows an owner or manager to mass select and delete OR assign individual tasks in bulk to a different user.
by Scott3487
Fri Aug 28, 2020 3:27 pm
Forum: Report a Bug
Topic: Error with Invoices attached to contracts
Replies: 3
Views: 1671

Error with Invoices attached to contracts

We are getting a delivery area error with invoices attached to contracts.
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IMG_10181.png (495.34 KiB) Viewed 1671 times
by Scott3487
Wed Aug 12, 2020 3:12 pm
Forum: Report a Bug
Topic: FB Message Not Posted
Replies: 4
Views: 1535

Re: FB Message Not Posted

Weird, we noticed a disconnect a few weeks ago with what must have been a Facebook update and had to reconnect quite a few of our pages. You could try that as we use this feature daily and haven't noticed any issues this week while using it 🤔
by Scott3487
Tue Aug 04, 2020 2:16 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 2406

Re: Console keeps signing out

ya - I have a team of 6 people logged in all day. SOme on Macs and some on PC - no problems this week with login.
by Scott3487
Thu Jul 30, 2020 5:50 pm
Forum: Report a Bug
Topic: User profile image showing on lead notification
Replies: 1
Views: 716

User profile image showing on lead notification

One of our user's profile image is showing up in the timeline notifications for a new signup box lead.
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Screen Shot 2020-07-30 at 7.37.08 PM.png (36.19 KiB) Viewed 716 times
by Scott3487
Wed Jul 29, 2020 10:12 am
Forum: Report a Bug
Topic: Multiple Timeline Notifications For Sent Estimates
Replies: 2
Views: 809

Re: Multiple Timeline Notifications For Sent Estimates

1. I create an estimate 2. I create a contract in another tab 3. I return to estimate tab refresh to show the new contract 4. Send the estimate to the customer 5. Then I exit the estimate tab 6. I am not refreshing the screen, as it does that automatically. I am not pressing twice. First noticed thi...
by Scott3487
Wed Jul 29, 2020 7:58 am
Forum: Report a Bug
Topic: Multiple Timeline Notifications For Sent Estimates
Replies: 2
Views: 809

Multiple Timeline Notifications For Sent Estimates

Please see the attached screenshots. We are getting multiple sent notifications in the timeline when sending estimates.
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Screen Shot 2020-07-29 at 9.48.49 AM.png (36.87 KiB) Viewed 809 times
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Screen Shot 2020-07-28 at 10.35.18 AM.png (36.99 KiB) Viewed 809 times
by Scott3487
Wed Jun 10, 2020 2:32 pm
Forum: Report a Bug
Topic: Google Calendar Integration not working since Updating to 5.5
Replies: 6
Views: 1479

Re: Google Calendar Integration not working since Updating to 5.5

We did all of the above and the appointments are still not showing up in the Google calendar.
by Scott3487
Mon Jun 08, 2020 8:02 am
Forum: Report a Bug
Topic: Auto Stop and Start Marketing Campaigns
Replies: 1
Views: 541

Auto Stop and Start Marketing Campaigns

I have noticed that one of our leads that came in through a landing page was assigned our initial Follow Up campaign. But when they became a customer through the new contract and invoice system the initial campaign was not stopped and the secondary campaign started. This is working with other client...
by Scott3487
Mon Jun 08, 2020 8:00 am
Forum: Report a Bug
Topic: Facebook Page Connections
Replies: 1
Views: 561

Facebook Page Connections

We noticed some of our accounts were not receiving lead notifications from Facebook Lead Forms. We checked the integration status. From Facebook it looks like most of our pages are not integrated (the pages are not checkboxes, indicating they are integrated). From the APWT side it looks like they ar...
by Scott3487
Thu May 21, 2020 9:35 am
Forum: Report a Bug
Topic: Unable to scroll “store” menu on mobile/ipad
Replies: 1
Views: 573

Re: Unable to scroll “store” menu on mobile/ipad

You may need to zoom out on your screen,it works fine on our IPad in Chrome and Safari.
by Scott3487
Tue May 19, 2020 8:44 am
Forum: Help / How to use AllProWebTools
Topic: Website Country Access
Replies: 4
Views: 1026

Re: Website Country Access

If you do a search on Google for "allprowebtools country" you will find information on this.
by Scott3487
Mon May 11, 2020 1:33 pm
Forum: Help / How to use AllProWebTools
Topic: Transferring a Domain FROM APWT
Replies: 1
Views: 1035

Transferring a Domain FROM APWT

What is the process of transferring a domain out of APWT?
by Scott3487
Mon Apr 27, 2020 9:22 am
Forum: Suggestions / Feature Requests
Topic: Contracts Page Organization
Replies: 0
Views: 2516

Contracts Page Organization

It would be nice to see a "templates" Section separated from the actual contracts. It could be just at the top with space before the in use contracts start. I would also like to see columns for the date sent, last opened, accepted, and "name of contact" (to click to view point-of-contact CRM) It wou...
by Scott3487
Tue Apr 21, 2020 8:40 pm
Forum: Suggestions / Feature Requests
Topic: Contract notifications
Replies: 0
Views: 2873

Contract notifications

I would like to be able to enable a notification for when contracts are opened. I would also like to be able to set optional follow up reminders for me based on when I send out a contract.
by Scott3487
Thu Apr 16, 2020 2:37 pm
Forum: Report a Bug
Topic: Facebook Message Contact linking
Replies: 2
Views: 1511

Re: Facebook Message Contact linking

It seems to be working well.
by Scott3487
Wed Apr 15, 2020 8:39 am
Forum: Help / How to use AllProWebTools
Topic: Manual Tags and Marketing Campagins
Replies: 6
Views: 1999

Re: Manual Tags and Marketing Campagins

Ok, so for this to work, and to not restart a campaign for existing contacts on a campaign, manually added leads should have their own tag?
by Scott3487
Wed Apr 15, 2020 8:25 am
Forum: Help / How to use AllProWebTools
Topic: Update system email send from address
Replies: 4
Views: 1706

Re: Update system email send from address

Our company email address was updated and the system emails were still being sent out from the old email address.
by Scott3487
Tue Apr 14, 2020 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: Update system email send from address
Replies: 4
Views: 1706

Re: Update system email send from address

So we need to do this for every system email? Upvote for one place where we can update all system emails, or why not tie it to the "company email?"
by Scott3487
Tue Apr 14, 2020 9:29 pm
Forum: Help / How to use AllProWebTools
Topic: Manual Tags and Marketing Campagins
Replies: 6
Views: 1999

Re: Manual Tags and Marketing Campagins

How can we add contacts we add manually to a campaign?
by Scott3487
Mon Apr 06, 2020 3:31 pm
Forum: Help / How to use AllProWebTools
Topic: Manual Tags and Marketing Campagins
Replies: 6
Views: 1999

Manual Tags and Marketing Campagins

How are these supposed to work together?
by Scott3487
Mon Mar 30, 2020 9:51 am
Forum: Report a Bug
Topic: Facebook Message Contact linking
Replies: 2
Views: 1511

Facebook Message Contact linking

Facebook messages that are coming in from people not in our contacts are assigning to a random contact instead of no name. It seems to correct itself when I create that contact. Nevertheless, it is confusing. Also, I believe this has to do with the new Facebook Messenger Lead platform.
by Scott3487
Mon Mar 30, 2020 9:35 am
Forum: Help / How to use AllProWebTools
Topic: Update system email send from address
Replies: 4
Views: 1706

Update system email send from address

Hello, where can I update the email address for our system sent emails?
by Scott3487
Wed Mar 04, 2020 12:13 pm
Forum: Help / How to use AllProWebTools
Topic: Facebook Integration Reset
Replies: 1
Views: 912

Facebook Integration Reset

The wrong person on my team integrated a client's Facebook page with the Clients AllProWebTools account. How do we fix it so that way the Facebook account is linked correctly with the right team member's Facebook access?
by Scott3487
Tue Feb 18, 2020 11:03 am
Forum: Suggestions / Feature Requests
Topic: Calendar Options
Replies: 5
Views: 3131

Calendar Options

It would be great if we could have follow up campaigns for appointment reminders for people that fill out our Consultation calendars.