Search found 62 matches
- Mon Apr 12, 2021 2:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Accidental Update of Signed Contract
- Replies: 2
- Views: 20
Re: Accidental Update of Signed Contract
Got it thank you!
- Mon Apr 12, 2021 2:40 pm
- Forum: Help / How to use AllProWebTools
- Topic: Sending Emails
- Replies: 2
- Views: 19
Re: Sending Emails
Thank you very much!
- Mon Apr 12, 2021 10:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Accidental Update of Signed Contract
- Replies: 2
- Views: 20
Accidental Update of Signed Contract
I accidentally made large updates to an already signed and enforced contract thinking I was on a generic "template" contract. Is there any way to revert my changes back to before my last set of changes and when signed, even though I hit save?
- Mon Apr 12, 2021 9:32 am
- Forum: Help / How to use AllProWebTools
- Topic: Sending Emails
- Replies: 2
- Views: 19
Sending Emails
One of my clients received too many spam reports for their bulk emails which means they can no longer send emails from AllProWebTools servers. They do have an active Gsuite subscription. Is there any way we can connect their Gsutie servers to APWT to send emails through those servers or do we need t...
- Sun Mar 21, 2021 8:58 pm
- Forum: Report a Bug
- Topic: Error When activating/dectivating users
- Replies: 1
- Views: 83
Error When activating/dectivating users
I am getting this error when activate or deactivate users. It happens once, when I try it a second time it works
- Mon Mar 01, 2021 4:04 pm
- Forum: Report a Bug
- Topic: Marketing Campaign Names
- Replies: 3
- Views: 830
Re: Marketing Campaign Names
I figured out this is because I was trying to use a - per the following example: "Leads Campaign - No Tasks" (didn't work), verses "Leads Campaign No Tasks" (worked)
Interestingly enough there is a "Lead Follow-Up Campaign" that does work.
Interestingly enough there is a "Lead Follow-Up Campaign" that does work.
- Mon Mar 01, 2021 3:59 pm
- Forum: Report a Bug
- Topic: Facebook Integration Remove Button
- Replies: 1
- Views: 1104
Facebook Integration Remove Button
I am not seeing the button to remove or disconnect a Facebook Integration In APWT.
- Mon Mar 01, 2021 3:57 pm
- Forum: Report a Bug
- Topic: Marketing Campaign Names
- Replies: 3
- Views: 830
Re: Marketing Campaign Names
Yes, I make sure to click off and it still does not save.
- Mon Mar 01, 2021 11:02 am
- Forum: Report a Bug
- Topic: Marketing Campaign Names
- Replies: 3
- Views: 830
Marketing Campaign Names
I am trying to update the Marketing Campaign names. I can click on them and change the name, however when I refresh the screen they do not save. There is no save button on the campaign list screen.
- Tue Feb 23, 2021 3:09 pm
- Forum: Report a Bug
- Topic: Incoming call Not Recorded
- Replies: 0
- Views: 890
Incoming call Not Recorded
We had an incoming call to our business line that is integrated with AllProWebTools. There was no record of it saved in APWT, however, I have the record of it in Phone.com as shown below.
- Wed Feb 17, 2021 11:18 am
- Forum: Report a Bug
- Topic: Repeated Tasks
- Replies: 2
- Views: 265
Re: Repeated Tasks
Thank you, we will monitor that activity.
- Wed Feb 17, 2021 10:55 am
- Forum: Report a Bug
- Topic: Repeated Tasks
- Replies: 2
- Views: 265
Repeated Tasks
We are noticing an issue where a created task is being duplicated by the system numerous times. I have seen this 3 times now. I will update this post with more screenshots as I continue to see the issue if necessary.
- Sat Feb 13, 2021 5:08 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 459
Re: Google Tag Input Box Looks Funky
Thank you very much!
- Sat Feb 13, 2021 3:34 pm
- Forum: Report a Bug
- Topic: Paid Invoice System Email Not being Sent out
- Replies: 2
- Views: 228
Re: Paid Invoice System Email Not being Sent out
Thank you for the explanation, we will make the updates.
It would be nice to have a separate email that goes out just when any one time invoice is paid as we do not want people going to our next steps until they have paid.
It would be nice to have a separate email that goes out just when any one time invoice is paid as we do not want people going to our next steps until they have paid.
- Sat Feb 13, 2021 3:33 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 459
Re: Google Tag Input Box Looks Funky
My original post was not about the tracking, my post was about the incorrect formatting of the appearance of that box compared to other client accounts. I would like to put the correct code in once it is fixed and saving changes.
- Fri Feb 12, 2021 12:27 pm
- Forum: Report a Bug
- Topic: Paid Invoice System Email Not being Sent out
- Replies: 2
- Views: 228
Paid Invoice System Email Not being Sent out
It looks like Our "System Email" for "Invoice Paid" is not being sent out after a non-recurring or non-membership invoice is paid for a one time invoice. Here are a couple of screenshots of email history for a couple of our clients that paid their invoice through the contract system. It looks like t...
- Wed Jan 27, 2021 4:59 pm
- Forum: Report a Bug
- Topic: Google Tag Input Box Looks Funky
- Replies: 4
- Views: 459
Google Tag Input Box Looks Funky
This section looks weird across multiple computers, but it does just appear to be for this client whose support code is 4082
It also will not let me update this information.
It also will not let me update this information.
- Tue Jan 26, 2021 8:16 am
- Forum: Report a Bug
- Topic: Auto Marketing Campaign text
- Replies: 1
- Views: 279
Auto Marketing Campaign text
We just received a lead and when a text went out via our automated marketing campaign, the system created a new user with no information other than the phone number, instead of sending to the original contact.
Please see the screenshots.
Please see the screenshots.
- Sat Jan 16, 2021 10:08 pm
- Forum: Help / How to use AllProWebTools
- Topic: Spam Signup box
- Replies: 1
- Views: 759
Spam Signup box
One of our Clients is having the same person fill out their website signup box over and over. Is there a way we can block this person or is there some solution to prevent them from being able to access our client's website? https://c3770.allprowebtools-s1.com/console5.6/contact-management.php?id=299...
- Sat Jan 09, 2021 10:15 pm
- Forum: Suggestions / Feature Requests
- Topic: Account Manager Option For Memberships
- Replies: 0
- Views: 1935
Account Manager Option For Memberships
It would be great if we could have an account manager assigned when a client starts a membership. This could just be a dropdown on the membership settings page where we can select who the account manager would be.
- Sat Jan 09, 2021 4:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Estimate Order Short Code
- Replies: 1
- Views: 433
Estimate Order Short Code
Is there a way for us to remove the "Order Estimate" short code from the "Order Estimate" System Email? We do not send out estimates and would like to just like to have the "view contract" in that "Order Estimate" email when we send contracts. When I attempt to edit the system email I see the short ...
- Sat Jan 09, 2021 2:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 1207
Re: How to turn off "System" Emails
It doesn't specifically say how to turn it off. So I am assuming I would just out the days to 0, but would like to verify this?
- Fri Jan 08, 2021 8:33 am
- Forum: Help / How to use AllProWebTools
- Topic: How to turn off "System" Emails
- Replies: 3
- Views: 1207
How to turn off "System" Emails
I would like to turn off the membership renewal email. How do I go about doing that?
- Wed Dec 30, 2020 8:15 am
- Forum: Suggestions / Feature Requests
- Topic: Client Billing Account Auto Renew
- Replies: 0
- Views: 2089
Client Billing Account Auto Renew
It would be great if in the client access billing portal, the renew/cancel a membership was an optional feature that we could turn off so members can't cancel without talking to my company first.
- Wed Dec 30, 2020 8:14 am
- Forum: Suggestions / Feature Requests
- Topic: Task Management
- Replies: 0
- Views: 1862
Task Management
It would be great, if tasks could have a check box and an option that either allows an owner or manager to mass select and delete OR assign individual tasks in bulk to a different user.
- Fri Aug 28, 2020 3:27 pm
- Forum: Report a Bug
- Topic: Error with Invoices attached to contracts
- Replies: 3
- Views: 1671
Error with Invoices attached to contracts
We are getting a delivery area error with invoices attached to contracts.
- Wed Aug 12, 2020 3:12 pm
- Forum: Report a Bug
- Topic: FB Message Not Posted
- Replies: 4
- Views: 1535
Re: FB Message Not Posted
Weird, we noticed a disconnect a few weeks ago with what must have been a Facebook update and had to reconnect quite a few of our pages. You could try that as we use this feature daily and haven't noticed any issues this week while using it 
- Tue Aug 04, 2020 2:16 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 2406
Re: Console keeps signing out
ya - I have a team of 6 people logged in all day. SOme on Macs and some on PC - no problems this week with login.
- Thu Jul 30, 2020 5:50 pm
- Forum: Report a Bug
- Topic: User profile image showing on lead notification
- Replies: 1
- Views: 716
User profile image showing on lead notification
One of our user's profile image is showing up in the timeline notifications for a new signup box lead.
- Wed Jul 29, 2020 10:12 am
- Forum: Report a Bug
- Topic: Multiple Timeline Notifications For Sent Estimates
- Replies: 2
- Views: 809
Re: Multiple Timeline Notifications For Sent Estimates
1. I create an estimate 2. I create a contract in another tab 3. I return to estimate tab refresh to show the new contract 4. Send the estimate to the customer 5. Then I exit the estimate tab 6. I am not refreshing the screen, as it does that automatically. I am not pressing twice. First noticed thi...
- Wed Jul 29, 2020 7:58 am
- Forum: Report a Bug
- Topic: Multiple Timeline Notifications For Sent Estimates
- Replies: 2
- Views: 809
Multiple Timeline Notifications For Sent Estimates
Please see the attached screenshots. We are getting multiple sent notifications in the timeline when sending estimates.
- Wed Jun 10, 2020 2:32 pm
- Forum: Report a Bug
- Topic: Google Calendar Integration not working since Updating to 5.5
- Replies: 6
- Views: 1479
Re: Google Calendar Integration not working since Updating to 5.5
We did all of the above and the appointments are still not showing up in the Google calendar.
- Mon Jun 08, 2020 8:02 am
- Forum: Report a Bug
- Topic: Auto Stop and Start Marketing Campaigns
- Replies: 1
- Views: 541
Auto Stop and Start Marketing Campaigns
I have noticed that one of our leads that came in through a landing page was assigned our initial Follow Up campaign. But when they became a customer through the new contract and invoice system the initial campaign was not stopped and the secondary campaign started. This is working with other client...
- Mon Jun 08, 2020 8:00 am
- Forum: Report a Bug
- Topic: Facebook Page Connections
- Replies: 1
- Views: 561
Facebook Page Connections
We noticed some of our accounts were not receiving lead notifications from Facebook Lead Forms. We checked the integration status. From Facebook it looks like most of our pages are not integrated (the pages are not checkboxes, indicating they are integrated). From the APWT side it looks like they ar...
- Thu May 21, 2020 9:35 am
- Forum: Report a Bug
- Topic: Unable to scroll “store” menu on mobile/ipad
- Replies: 1
- Views: 573
Re: Unable to scroll “store” menu on mobile/ipad
You may need to zoom out on your screen,it works fine on our IPad in Chrome and Safari.
- Tue May 19, 2020 8:44 am
- Forum: Help / How to use AllProWebTools
- Topic: Website Country Access
- Replies: 4
- Views: 1026
Re: Website Country Access
If you do a search on Google for "allprowebtools country" you will find information on this.
- Mon May 11, 2020 1:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Transferring a Domain FROM APWT
- Replies: 1
- Views: 1035
Transferring a Domain FROM APWT
What is the process of transferring a domain out of APWT?
- Mon Apr 27, 2020 9:22 am
- Forum: Suggestions / Feature Requests
- Topic: Contracts Page Organization
- Replies: 0
- Views: 2516
Contracts Page Organization
It would be nice to see a "templates" Section separated from the actual contracts. It could be just at the top with space before the in use contracts start. I would also like to see columns for the date sent, last opened, accepted, and "name of contact" (to click to view point-of-contact CRM) It wou...
- Tue Apr 21, 2020 8:40 pm
- Forum: Suggestions / Feature Requests
- Topic: Contract notifications
- Replies: 0
- Views: 2873
Contract notifications
I would like to be able to enable a notification for when contracts are opened. I would also like to be able to set optional follow up reminders for me based on when I send out a contract.
- Thu Apr 16, 2020 2:37 pm
- Forum: Report a Bug
- Topic: Facebook Message Contact linking
- Replies: 2
- Views: 1511
Re: Facebook Message Contact linking
It seems to be working well.
- Thu Apr 16, 2020 2:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1999
Re: Manual Tags and Marketing Campagins
Great thank you
- Wed Apr 15, 2020 8:39 am
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1999
Re: Manual Tags and Marketing Campagins
Ok, so for this to work, and to not restart a campaign for existing contacts on a campaign, manually added leads should have their own tag?
- Wed Apr 15, 2020 8:25 am
- Forum: Help / How to use AllProWebTools
- Topic: Update system email send from address
- Replies: 4
- Views: 1706
Re: Update system email send from address
Our company email address was updated and the system emails were still being sent out from the old email address.
- Tue Apr 14, 2020 9:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Update system email send from address
- Replies: 4
- Views: 1706
Re: Update system email send from address
So we need to do this for every system email? Upvote for one place where we can update all system emails, or why not tie it to the "company email?"
- Tue Apr 14, 2020 9:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1999
Re: Manual Tags and Marketing Campagins
How can we add contacts we add manually to a campaign?
- Mon Apr 06, 2020 3:31 pm
- Forum: Help / How to use AllProWebTools
- Topic: Manual Tags and Marketing Campagins
- Replies: 6
- Views: 1999
Manual Tags and Marketing Campagins
How are these supposed to work together?
- Mon Mar 30, 2020 9:51 am
- Forum: Report a Bug
- Topic: Facebook Message Contact linking
- Replies: 2
- Views: 1511
Facebook Message Contact linking
Facebook messages that are coming in from people not in our contacts are assigning to a random contact instead of no name. It seems to correct itself when I create that contact. Nevertheless, it is confusing. Also, I believe this has to do with the new Facebook Messenger Lead platform.
- Mon Mar 30, 2020 9:35 am
- Forum: Help / How to use AllProWebTools
- Topic: Update system email send from address
- Replies: 4
- Views: 1706
Update system email send from address
Hello, where can I update the email address for our system sent emails?
- Wed Mar 04, 2020 12:13 pm
- Forum: Help / How to use AllProWebTools
- Topic: Facebook Integration Reset
- Replies: 1
- Views: 912
Facebook Integration Reset
The wrong person on my team integrated a client's Facebook page with the Clients AllProWebTools account. How do we fix it so that way the Facebook account is linked correctly with the right team member's Facebook access?
- Tue Feb 18, 2020 11:03 am
- Forum: Suggestions / Feature Requests
- Topic: Calendar Options
- Replies: 5
- Views: 3131
Calendar Options
It would be great if we could have follow up campaigns for appointment reminders for people that fill out our Consultation calendars.