Search found 111 matches
- Fri May 10, 2019 2:35 pm
- Forum: Report a Bug
- Topic: Shipping address change not saving/accepting
- Replies: 2
- Views: 795
Shipping address change not saving/accepting
Aloha! Customers are not able to select one of their secondary addresses to ship to. This is for online orders on our website when you click the "change" link in the checkout screen below their main address, then select from the pop up screen the "ship to this address" the screen reloads back to the...
- Mon Sep 24, 2018 7:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to create autoship order?
- Replies: 2
- Views: 994
Re: how to create autoship order?
ok great! I know we turned off the feature to allow customers to receive an additional discount for setting up an autoship so maybe that is what turned it all off. thanks for following up!
- Mon Sep 24, 2018 6:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to create autoship order?
- Replies: 2
- Views: 994
how to create autoship order?
Aloha! The drop down menu on the payment screen to set an order to autoship is no longer there....how do i create an autoship order for a customer?
- Mon Sep 24, 2018 6:01 pm
- Forum: Report a Bug
- Topic: Welcome coupon stacking
- Replies: 8
- Views: 2856
Re: Welcome coupon stacking
Oder 39415 came through with the alias code stacking on top of the quantities :/ buyer 31605 is new customer he just created his account today 9/24/2018
- Mon Nov 20, 2017 3:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Void PayPal order
- Replies: 3
- Views: 2231
Re: Void PayPal order
Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
- Tue Jul 25, 2017 8:44 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 5864
Re: Web order Australia address issues
Hi John! Ok I've got screenshots of the issue with buyer 25091. She has javascript enabled and still gets the full list of US states when "Australia" is set as the country code. I have already manually input her address in this morning so she can get her order placed as she was getting impatient wai...
- Tue Jul 25, 2017 3:58 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 5864
Re: Web order Australia address issues
I had buyer 25091 make sure javascript was enabled and still when she puts "Australia" in the country field the US states appear on the drop down menu under the state field. I had her just email me her address and I've manually put it into the console so she can place her order. If we have further i...
- Mon Jul 24, 2017 12:58 pm
- Forum: Report a Bug
- Topic: Credit card refund error
- Replies: 4
- Views: 2228
Credit card refund error
Hi!
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?
- Mon Jul 24, 2017 12:44 pm
- Forum: Report a Bug
- Topic: Web order Australia address issues
- Replies: 9
- Views: 5864
Web order Australia address issues
Hi! We have had two new customers from Australia contact us yesterday saying when they get to the checkout screen with the address info they are unable to proceed. When they select "Australia" for the country the "State" field drop down menu still shows the US states and not the provinces of Austral...
- Wed Oct 12, 2016 12:34 pm
- Forum: Report a Bug
- Topic: Invalid Email icon however customer receives emails
- Replies: 3
- Views: 2869
Re: Invalid Email icon however customer receives emails
Hi! Yes I've tried the "resetting" email option and initially it marks it as valid but then once an email sends it gets marked back to "invalid." There seems to be some bug in our system lately as quite a few customers when they call say they have not been receiving our coupon and newsletter emails ...
- Mon Jun 01, 2015 8:10 pm
- Forum: Report a Bug
- Topic: Credit card declined when updating expiry
- Replies: 1
- Views: 2751
Credit card declined when updating expiry
During the order process when we update a customer's credit card info in the payment field and then hit submit the system always declines the card on the first try. When you then retype in the same info again and hit submit the system accepts the payment. Is there anyway to fix this? It's somewhat i...