Search found 110 matches

by Steve173
Mon Sep 24, 2018 7:50 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 955

Re: how to create autoship order?

ok great! I know we turned off the feature to allow customers to receive an additional discount for setting up an autoship so maybe that is what turned it all off. thanks for following up!
by Steve173
Mon Sep 24, 2018 6:27 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 955

how to create autoship order?

Aloha! The drop down menu on the payment screen to set an order to autoship is no longer there....how do i create an autoship order for a customer?
payment screen.jpg
payment screen.jpg (63.09 KiB) Viewed 955 times
by Steve173
Mon Sep 24, 2018 6:01 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 2651

Re: Welcome coupon stacking

Oder 39415 came through with the alias code stacking on top of the quantities :/ buyer 31605 is new customer he just created his account today 9/24/2018
by Steve173
Mon Nov 20, 2017 3:24 pm
Forum: Help / How to use AllProWebTools
Topic: Void PayPal order
Replies: 3
Views: 2096

Re: Void PayPal order

Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
by Steve173
Tue Jul 25, 2017 8:44 pm
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 5766

Re: Web order Australia address issues

Hi John! Ok I've got screenshots of the issue with buyer 25091. She has javascript enabled and still gets the full list of US states when "Australia" is set as the country code. I have already manually input her address in this morning so she can get her order placed as she was getting impatient wai...
by Steve173
Tue Jul 25, 2017 3:58 pm
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 5766

Re: Web order Australia address issues

I had buyer 25091 make sure javascript was enabled and still when she puts "Australia" in the country field the US states appear on the drop down menu under the state field. I had her just email me her address and I've manually put it into the console so she can place her order. If we have further i...
by Steve173
Mon Jul 24, 2017 12:58 pm
Forum: Report a Bug
Topic: Credit card refund error
Replies: 4
Views: 2177

Credit card refund error

Hi!
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?
by Steve173
Mon Jul 24, 2017 12:44 pm
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 5766

Web order Australia address issues

Hi! We have had two new customers from Australia contact us yesterday saying when they get to the checkout screen with the address info they are unable to proceed. When they select "Australia" for the country the "State" field drop down menu still shows the US states and not the provinces of Austral...
by Steve173
Wed Oct 12, 2016 12:34 pm
Forum: Report a Bug
Topic: Invalid Email icon however customer receives emails
Replies: 3
Views: 2808

Re: Invalid Email icon however customer receives emails

Hi! Yes I've tried the "resetting" email option and initially it marks it as valid but then once an email sends it gets marked back to "invalid." There seems to be some bug in our system lately as quite a few customers when they call say they have not been receiving our coupon and newsletter emails ...
by Steve173
Mon Jun 01, 2015 8:10 pm
Forum: Report a Bug
Topic: Credit card declined when updating expiry
Replies: 1
Views: 2713

Credit card declined when updating expiry

During the order process when we update a customer's credit card info in the payment field and then hit submit the system always declines the card on the first try. When you then retype in the same info again and hit submit the system accepts the payment. Is there anyway to fix this? It's somewhat i...