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Aloha! Customers are not able to select one of their secondary addresses to ship to. This is for online orders on our website when you click the "change" link in the checkout screen below their main address, then select from the pop up screen the "ship to this address" the screen reloads back to the...

ok great! I know we turned off the feature to allow customers to receive an additional discount for setting up an autoship so maybe that is what turned it all off. thanks for following up!

Aloha! The drop down menu on the payment screen to set an order to autoship is no longer there....how do i create an autoship order for a customer?

Oder 39415 came through with the alias code stacking on top of the quantities :/ buyer 31605 is new customer he just created his account today 9/24/2018

Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!

Hi John! Ok I've got screenshots of the issue with buyer 25091. She has javascript enabled and still gets the full list of US states when "Australia" is set as the country code. I have already manually input her address in this morning so she can get her order placed as she was getting impatient wai...

I had buyer 25091 make sure javascript was enabled and still when she puts "Australia" in the country field the US states appear on the drop down menu under the state field. I had her just email me her address and I've manually put it into the console so she can place her order. If we have further i...

Hi!
We are trying to refund order 28664 back to the credit card via the console. When I click submit and the screen displays a message saying "credit card number is required".....any ideas what's causing this?

Hi! We have had two new customers from Australia contact us yesterday saying when they get to the checkout screen with the address info they are unable to proceed. When they select "Australia" for the country the "State" field drop down menu still shows the US states and not the provinces of Austral...

Hi! Yes I've tried the "resetting" email option and initially it marks it as valid but then once an email sends it gets marked back to "invalid." There seems to be some bug in our system lately as quite a few customers when they call say they have not been receiving our coupon and newsletter emails ...

During the order process when we update a customer's credit card info in the payment field and then hit submit the system always declines the card on the first try. When you then retype in the same info again and hit submit the system accepts the payment. Is there anyway to fix this? It's somewhat i...