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by JohnB
Tue Aug 15, 2017 3:26 pm
Forum: Report a Bug
Topic: Address fields are not not working
Replies: 4
Views: 1771

Re: Address fields are not not working

If you filled out the Sign-Up Box using an email address that is already associated with a CRM contact, you should check the additional addresses for that contact. From the contact's CRM Record, go to the "Contact Information" panel at the top, and on the top right of that panel will be a ...
by JohnB
Tue Aug 15, 2017 3:24 pm
Forum: Report a Bug
Topic: Display error in IE/Edge
Replies: 3
Views: 2081

Re: Display error in IE/Edge

Glad you found a solution!
by JohnB
Tue Aug 15, 2017 2:29 pm
Forum: Report a Bug
Topic: USPS Rates are using dimensions, not just weight
Replies: 3
Views: 1514

Re: USPS Rates are using dimensions, not just weight

For the time being, this has been reverted so that your account does not use the shipping dimensions when calculating USPS shipping rates.
by JohnB
Tue Aug 15, 2017 2:18 pm
Forum: Help / How to use AllProWebTools
Topic: Memberships via invoice
Replies: 7
Views: 2023

Re: Memberships via invoice

I just learned there is a setting under Settings->Store under the Membership tab that will solve your quantity issue. In these membership settings, make sure "Limit to one membership" is set to "Yes" and this will prevent the situation you are describing. When the order is marked...
by JohnB
Tue Aug 15, 2017 12:28 pm
Forum: Report a Bug
Topic: Display error in IE/Edge
Replies: 3
Views: 2081

Re: Display error in IE/Edge

Is this still occurring for you? The webpage seems to display fine whenever I try Edge or IE on a Windows 10 computer.
by JohnB
Tue Aug 15, 2017 11:14 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 2353

Re: Recaptcha loop

This may have been related to the same network trouble that caused this issue.

Right now, the Recaptcha on the checkout page appears to work fine. Please let me know if you continue to get reports of this issue tomorrow.
by JohnB
Tue Aug 15, 2017 10:17 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 2353

Re: Recaptcha loop

What exactly are they experiencing?

Are they unable to solve the Recaptcha, or are they getting an error message when they click on the Place Order button?
by JohnB
Tue Aug 15, 2017 10:06 am
Forum: Help / How to use AllProWebTools
Topic: Sign up box issue.
Replies: 3
Views: 1582

Re: Sign up box issue.

Have you checked the spam folder of the inbox? Make sure that you can receive emails from [email protected].

When you fill out the Contact Page, are you seeing an error message, or does it say that your message was sent?
by JohnB
Tue Aug 15, 2017 9:55 am
Forum: Help / How to use AllProWebTools
Topic: Forward emails from inbox through APWT
Replies: 2
Views: 1435

Re: Forward emails from inbox through APWT

If you're talking about sending an email message, the best method here would be to create a new email in AllProWebTools under Emails->View Emails and copy the email message into the content. Then you could send out that email to a list of CRM contacts just like you normally would be able to.
by JohnB
Mon Aug 14, 2017 4:06 pm
Forum: Help / How to use AllProWebTools
Topic: Memberships via invoice
Replies: 7
Views: 2023

Re: Memberships via invoice

Alright, thank you for the details about that. We'll look into what is happening with the membership quantity there, and work to come up with some way to improve how the billing cycle is managed for you and update this forum when we have more information for you.
by JohnB
Mon Aug 14, 2017 3:37 pm
Forum: Help / How to use AllProWebTools
Topic: Memberships via invoice
Replies: 7
Views: 2023

Re: Memberships via invoice

In your scenario, you are correct in that the next invoice will be created 30 days after the payment date (the 21st) and would need to be edited under Reports->Sales->Memberships . However I do not see why their membership quantity would double. If you are creating an invoice for a new customer, the...
by JohnB
Mon Aug 14, 2017 1:14 pm
Forum: Report a Bug
Topic: Product Creation Issue
Replies: 6
Views: 2172

Re: Product Creation Issue

All newly created products start as being marked Private. This is to prevent new, incomplete products from being visible on the online store before they are meant to be visible. As for the Product "Hide" setting, a new product should be set to "Show" like it is in the image you a...
by JohnB
Fri Aug 11, 2017 2:47 pm
Forum: Help / How to use AllProWebTools
Topic: "Keep up with our latest promotions"
Replies: 6
Views: 3534

Re: "Keep up with our latest promotions"

You do not need to worry about the "checked" attribute, and the value should be set to 1. This will automatically subscribe any new customers to receive newsletters and Email Marketing emails. The code you should use is this: <input type="hidden" id="subscribeall" name=...
by JohnB
Fri Aug 11, 2017 10:23 am
Forum: Help / How to use AllProWebTools
Topic: Custom CSS Theme in settings option
Replies: 1
Views: 910

Re: Custom CSS Theme in settings option

We've added a little tooltip helper to clear up confusion about the "Custom CSS Class Name." Whatever name you put in there, will be added as a class name to the menubar link, allowing you to customize that page's menubar link with some custom CSS. Please let me know if you have any more q...
by JohnB
Fri Aug 11, 2017 10:14 am
Forum: Help / How to use AllProWebTools
Topic: "Keep up with our latest promotions"
Replies: 6
Views: 3534

Re: "Keep up with our latest promotions"

That is the opt-in that says the customer wants to receive emails from you. If the customer unchecks this box, this effectively "unsubscribes" the customer, and they will not receive scheduled newsletters through the Email Marketing webtool. You can still send transactional emails directly...
by JohnB
Fri Aug 11, 2017 10:00 am
Forum: Report a Bug
Topic: Abandoned cart email sending after customers place order
Replies: 3
Views: 1644

Re: Abandoned cart email sending after customers place order

Starting in version 4.5 the Email Campaign system was updated to allow for more customization, which means it can send an email every hour, instead of just once a day. This had the effect of causing your abandoned cart emails to go out the next hour possible, instead of until the end of the day. If ...
by JohnB
Fri Aug 11, 2017 9:44 am
Forum: Suggestions / Feature Requests
Topic: Assign Custom CSS Class Name to body of page
Replies: 1
Views: 875

Re: Assign Custom CSS Class Name to body of page

If you are looking to try and style the body, you do not need to add a custom class name.

You can simply use the body selector and add your css, like this:

Code: Select all

body {
   /*css here*/
}


Please let me know if this doesn't help you!
by JohnB
Fri Aug 11, 2017 9:42 am
Forum: Suggestions / Feature Requests
Topic: Can there be real menu bar structure?
Replies: 5
Views: 1685

Re: Can there be real menu bar structure?

Thanks for sharing that tip! We are actually looking into adding some drag-and-drop to allow for re-ordering options in the next version of AllProWebTools, 4.62 . It's unclear if this will affect how the menubar structure is changed in this next version, but that will follow shortly after. We just n...
by JohnB
Thu Aug 10, 2017 1:44 pm
Forum: Report a Bug
Topic: Bug with preorder
Replies: 4
Views: 1602

Re: Bug with preorder

Thank you for letting us know about this. We've cleaned up your records so that it displays the one order for the buyer.

We will be looking into what caused this and will update the forum here when we have more information.
by JohnB
Thu Aug 10, 2017 10:37 am
Forum: Report a Bug
Topic: Web order Australia address issues
Replies: 9
Views: 4178

Re: Web order Australia address issues

I am not seeing this issue, and am seeing Priority Mail International appear as a shipping option for buyer 24373. If you click on the Abanoned Cart in the buyer's timeline, you can click on Calculate Shipping to test it yourself. If you still do not see a shipping option, let us know. Otherwise, if...
by JohnB
Wed Aug 09, 2017 5:06 pm
Forum: Report a Bug
Topic: Issue with Stylesheets
Replies: 2
Views: 1511

Re: Issue with Stylesheets

Thanks for letting us know about this! The Theme Editor was decoding the html entities and displaying them as odd characters, that is all. It has no effect on the actual file you are editing. But we did push out a small update that will correct how the html entities are displayed, so that they will ...
by JohnB
Wed Aug 09, 2017 2:09 pm
Forum: Help / How to use AllProWebTools
Topic: Error when trying to view invoice
Replies: 6
Views: 4132

Re: Error when trying to view invoice

We just made a small update that should address this issue, and prevent it from being a problem again in the future.

If you could please check and let me know if the invoice is displaying properly, and with any luck, this should be the last time you have to deal with this issue!
by JohnB
Wed Aug 09, 2017 1:27 pm
Forum: Help / How to use AllProWebTools
Topic: Error when trying to view invoice
Replies: 6
Views: 4132

Re: Error when trying to view invoice

I am not seeing this problem. Is it still occurring for you?

If so, could you tell me what account this is happening on, and what order number this is happening for?
by JohnB
Mon Aug 07, 2017 12:47 pm
Forum: Help / How to use AllProWebTools
Topic: No solution for exporting my blog
Replies: 10
Views: 4601

Re: No solution for exporting my blog

On step 3 of the import process, I had to drag the "title" and "content" elements to the correct locations, so that the importer would know what to do with the information, and how to create the posts. I only had to do this step once, and it remembered which elements belong where...
by JohnB
Mon Aug 07, 2017 12:04 pm
Forum: Help / How to use AllProWebTools
Topic: No solution for exporting my blog
Replies: 10
Views: 4601

Re: No solution for exporting my blog

Yes, I was able to go through the entire import and create new blog posts using the XML file I downloaded from AllProWebTools. I choose to create new "Posts," then on step 2 selected "article" as the element I am looking for. On the next step I was able to drag the title and cont...
by JohnB
Mon Aug 07, 2017 10:07 am
Forum: Help / How to use AllProWebTools
Topic: Membership product question
Replies: 2
Views: 1519

Re: Membership product question

Every 30 days a new order will be created for each customer who is due to pay their membership. This list of customers and their due dates can be viewed under Reports->Sales->Membeships . Whenever a membership is due, a new order will be created, and if there is a credit card stored on file (which m...
by JohnB
Mon Aug 07, 2017 9:43 am
Forum: Report a Bug
Topic: Workflow Timeline Order Filter
Replies: 3
Views: 1388

Re: Workflow Timeline Order Filter

I am still not experiencing the same issue you are. My suggestion right now would be to try holding the shift key on your keyboard while you hit the refresh button in the browser, and refresh the page a few times to see if that changes anything. Otherwise, is this happening on every CRM record, or j...
by JohnB
Fri Aug 04, 2017 4:56 pm
Forum: Help / How to use AllProWebTools
Topic: No solution for exporting my blog
Replies: 10
Views: 4601

Re: No solution for exporting my blog

I just tried out the WP All Import Debug Site and it did not say I had an invalid xml file. Perhaps you could try uploading your file on the WP All Import Debug Site and see if that gives any more information. And if that still gives you the same error, could you send us the xml file you are using, ...
by JohnB
Fri Aug 04, 2017 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: No solution for exporting my blog
Replies: 10
Views: 4601

Re: No solution for exporting my blog

We just made a small change to the blog export file, so it should be recognized as a valid .xml file now.

Could you please try again, and let me know if you still have difficulties!
by JohnB
Thu Aug 03, 2017 3:48 pm
Forum: Report a Bug
Topic: Workflow Timeline Order Filter
Replies: 3
Views: 1388

Re: Workflow Timeline Order Filter

I do not see any issue with the Order filter. When I go to an individual CRM record, go down to the timeline, and click on the Order Filter, I see a menu with the options "All," "Pre-Order," "Return" and "Void." Whenever I click on "All" it shows all...
by JohnB
Thu Aug 03, 2017 3:29 pm
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 2929

Re: New Stylesheet look

We've just pushed out a small update that will allow you to turn that "Auto Pairing" feature on and off. It should appear as a switch underneath the undo/redo buttons. If it doesn't seem to be working, try holding the shift key while you refresh the page a few times, and see if that helps....
by JohnB
Wed Aug 02, 2017 4:10 pm
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 2929

Re: New Stylesheet look

Thanks for the feedback!

We're looking into a way to allow you to turn that feature on/off. I'll post back here when we have more information!
by JohnB
Wed Aug 02, 2017 1:32 pm
Forum: Report a Bug
Topic: "&" shows as "&amp;"
Replies: 21
Views: 6779

Re: "&" shows as "&amp;"

Thanks for letting us know! We've had a chance to look into this, and believe we found how the "&amp" got into that particular buyer's company name, and it has been fixed to try and prevent this in the future. We also corrected that invoice so it will display correctly for you. Please ...
by JohnB
Tue Aug 01, 2017 1:09 pm
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 2929

Re: New Stylesheet look

We were able to make some more changes to the stylesheet editor that should help you out! We've added to the Find Next button so that there is now search for the previous, find all, or replace text. A set of undo/redo buttons have been added as well. Please let me know what you think, or if you have...
by JohnB
Tue Aug 01, 2017 12:14 pm
Forum: Report a Bug
Topic: Pay Order Doesn't Complete Script
Replies: 2
Views: 1526

Re: Pay Order Doesn't Complete Script

Thanks for letting us know about this!

You should be able to complete payment now without issue! Please let me know if you are able to get it to work, or if you have more questions!
by JohnB
Tue Aug 01, 2017 11:58 am
Forum: Report a Bug
Topic: Abandoned cart email sending after customers place order
Replies: 3
Views: 1644

Re: Abandoned cart email sending after customers place order

One possible solution, is you could set the abandoned carts campaign you have created under Emails->Manage Campaigns to always sent the abandoned cart email at a specific time of day. If you go to Emails->Manage Campaigns and find your abandoned carts campaign in the list of "Existing Campaigns...
by JohnB
Tue Aug 01, 2017 10:48 am
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 2929

Re: New Stylesheet look

We were able to add a basic Find Next button for you in the stylesheet editor. We hope to be adding onto and improving this Find feature in the near future, but hopefully this will make things easier for you in the meantime!
by JohnB
Tue Aug 01, 2017 10:06 am
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 2929

Re: New Stylesheet look

You should be able to copy and paste the stylesheet into Notepad without issue now.

As for the find feature, we are still looking into that, but we should be able to add a find feature relatively soon.
by JohnB
Mon Jul 31, 2017 2:56 pm
Forum: Report a Bug
Topic: New Stylesheet look
Replies: 12
Views: 2929

Re: New Stylesheet look

Thanks for letting us know about this!

We're going to be looking into this and I will post here when he have some more information.
by JohnB
Fri Jul 28, 2017 4:58 pm
Forum: Help / How to use AllProWebTools
Topic: Change the URL of a variation product
Replies: 4
Views: 1952

Re: Change the URL of a variation product

A variation product will continue to work fine if you change the url for one of the specific products that make up the variation product, and customers will be able to select between the variations on the website. Only the url will be changed for that specific product It will not affect anything reg...
by JohnB
Fri Jul 28, 2017 4:08 pm
Forum: Help / How to use AllProWebTools
Topic: Change the URL of a variation product
Replies: 4
Views: 1952

Re: Change the URL of a variation product

If you change the "URL" under the SEO tab when editing a product, all it will effect is the url of the webpage for that specific product.

Let me know if you still have questions!
by JohnB
Fri Jul 28, 2017 2:53 pm
Forum: Help / How to use AllProWebTools
Topic: Social Share Icons
Replies: 2
Views: 1362

Re: Social Share Icons

It is currently not possible to move the sidebar to the right hand side of the screen, but the ability to switch that to either side of the screen will be added in an upcoming version!
by JohnB
Fri Jul 28, 2017 2:26 pm
Forum: Report a Bug
Topic: Credit card refund error
Replies: 4
Views: 1564

Re: Credit card refund error

That order has been marked as refunded within your AllProWebTools console!

Please let me know if anything seems wrong or if you have any questions!
by JohnB
Fri Jul 28, 2017 12:12 pm
Forum: Report a Bug
Topic: Can there be real menu bar structure?
Replies: 4
Views: 1853

Re: Can there be real menu bar structure?

You were exactly right, there was an issue with what happened to the child pages whenever the parent page was hidden from the menubar. We just pushed out a small update that should resolve this, so that you can edit the child pages, and not worry about them reappearing on the menubar, unless you pur...
by JohnB
Fri Jul 28, 2017 10:44 am
Forum: Report a Bug
Topic: Credit card refund error
Replies: 4
Views: 1564

Re: Credit card refund error

We're currently looking into this issue. In the meantime, would you like us to correct the status of order 28664 so that it will show as refunded? Edit: if you would like us to correct the record on this order, just let me know what the "refund reason" should be, and if it is a total refun...
by JohnB
Thu Jul 27, 2017 5:10 pm
Forum: Help / How to use AllProWebTools
Topic: how to re-enable a coupon easily? how do we do this?
Replies: 2
Views: 1343

Re: how to re-enable a coupon easily? how do we do this?

We just pushed out a small update so that you can edit the expiration date for existing coupon codes. Just head to Stores->Coupons and under the Existing Coupons tab, you can edit the expiration date for any coupon that is currently enabled. To edit the expiration date for a disabled coupon, just cl...
by JohnB
Thu Jul 27, 2017 5:01 pm
Forum: Suggestions / Feature Requests
Topic: Can there be real menu bar structure?
Replies: 5
Views: 1685

Re: Can there be real menu bar structure?

Thank you for letting us know about that and for providing great detail!

I've moved your edit to this forum in Report Bugs, and I will reply to that forum once I've had a chance to look into this a little more!
by JohnB
Thu Jul 27, 2017 4:59 pm
Forum: Report a Bug
Topic: Can there be real menu bar structure?
Replies: 4
Views: 1853

Re: Can there be real menu bar structure?

Thanks for letting us know, and for providing great detail on the situation!

We will look into this and reply here when there's more information!
by JohnB
Thu Jul 27, 2017 4:44 pm
Forum: Suggestions / Feature Requests
Topic: Can there be real menu bar structure?
Replies: 5
Views: 1685

Re: Can there be real menu bar structure?

Thanks for the suggestion, particularly the point about being able to save multiple menu bars!

We'll keep this in mind when planning future version of AllProWebTools!
by JohnB
Thu Jul 27, 2017 3:45 pm
Forum: Suggestions / Feature Requests
Topic: Another way to calculate shipping charges
Replies: 1
Views: 683

Re: Another way to calculate shipping charges

Thanks for the suggestion! We'll look into possibly adding that in a future version of AllProWebTools.

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