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by JohnB
Thu Jun 01, 2017 4:10 pm
Forum: Help / How to use AllProWebTools
Topic: Custom Fonts
Replies: 5
Views: 1787

Re: Custom Fonts

Custom fonts are not allowed in the email. This post should help explain why, and explain how to use an image to achieve the same effect instead.

Please let us know if you still have questions!
by JohnB
Thu Jun 01, 2017 9:24 am
Forum: Help / How to use AllProWebTools
Topic: Creating/Editing a Template
Replies: 1
Views: 698

Re: Creating/Editing a Template

If you are referring to the "Template" dropdown you see when you create a new email, there is not a way to change those options, but you can still setup and reuse a customized template. The way to do this would be to create a new email and get it setup as you like. You can save it with the...
by JohnB
Thu Jun 01, 2017 9:19 am
Forum: Help / How to use AllProWebTools
Topic: Creating a Signature
Replies: 3
Views: 961

Re: Creating a Signature

There is not a widget to add a signature, but if you open up your user profile in one tab, and open the email in another tab, you should be able to copy and paste your entire signature over, including the links and image.
by JohnB
Wed May 31, 2017 4:21 pm
Forum: Help / How to use AllProWebTools
Topic: Creating a Signature
Replies: 3
Views: 961

Re: Creating a Signature

You can edit your email signature by clicking on your username in the top right corner, then clicking on "Profile" from the dropdown menu. When your profile opens, click on the Authorship tab, and there will be a box where you can edit your "Signature." This signature will be use...
by JohnB
Wed May 31, 2017 4:09 pm
Forum: Report a Bug
Topic: address missing from customer profile and order
Replies: 8
Views: 1839

Re: address missing from customer profile and order

Thank you for continuing to observe and report this to us, and thank you for allowing us to look at the order before you corrected the address. We were able to address this issue, and hopefully prevent an order without an address from occurring again, so feel free to correct the address on that orde...
by JohnB
Wed May 31, 2017 11:59 am
Forum: Report a Bug
Topic: Credit Card always declines first try when updated
Replies: 5
Views: 2718

Re: Credit Card always declines first try when updated

Thank you for following up with those details!

With that information we were able to identify and address the issue. I do not expect it to happen again, but please let us know if it does!
by JohnB
Wed May 31, 2017 10:32 am
Forum: Report a Bug
Topic: Line Breaks in Emails
Replies: 1
Views: 989

Re: Line Breaks in Emails

We just made a quick update to how the email editors behave when you hit the enter key to add a line break. I believe this will address the issue you are seeing.

If you would like to try creating a new email and sending it, and please let me know if it has improved or not!
by JohnB
Tue May 30, 2017 12:58 pm
Forum: Help / How to use AllProWebTools
Topic: Editing a Sign-Up Box
Replies: 4
Views: 1724

Re: Editing a Sign-Up Box

If this is a site hosted with AllProWebTools, the stylesheet under Settings->Administrator should do the trick. However, if this is a wordpress site, then the stylesheet in AllProWebTools will have no effect on the website, and you will have to edit the stylesheet within wordpress . As far as furthe...
by JohnB
Tue May 30, 2017 12:30 pm
Forum: Report a Bug
Topic: ebay tool not relisting
Replies: 1
Views: 811

Re: ebay tool not relisting

This issue has been addressed and the eBay tool should be working properly now.

Could you please check that your products are posting to eBay properly now?
by JohnB
Fri May 26, 2017 2:41 pm
Forum: Help / How to use AllProWebTools
Topic: Editing a Sign-Up Box
Replies: 4
Views: 1724

Re: Editing a Sign-Up Box

If you go to Contacts->Sign-Up Boxes and select the box you want to edit, you can change the text of the submit button. Just simply change the "Button Value" and hit the Save button. In order to center that button, and to hide the input labels, that would best be down with some CSS that yo...
by JohnB
Mon May 22, 2017 9:37 am
Forum: Report a Bug
Topic: Missing information in email stats
Replies: 5
Views: 2565

Re: Missing information in email stats

It seems to be working for me. Could you try holding the shift key on your keyboard while you hit refresh, and trying one more time?
by JohnB
Fri May 19, 2017 2:35 pm
Forum: Report a Bug
Topic: Missing information in email stats
Replies: 5
Views: 2565

Re: Missing information in email stats

Ok, let's try this one more time. This time you should be able to click on the contact's name and go to their records! (I could've sworn that was working when I first replied...oh well)
by JohnB
Fri May 19, 2017 12:15 pm
Forum: Report a Bug
Topic: Missing information in email stats
Replies: 5
Views: 2565

Re: Missing information in email stats

Thank you for reporting this to us!

Could you please refresh the page and check now?
by JohnB
Thu May 18, 2017 1:42 pm
Forum: Help / How to use AllProWebTools
Topic: How do I turn a picture into a link in an email?
Replies: 3
Views: 1559

Re: How do I turn a picture into a link in an email?

We have just rolled out a small update to how the WYSIWYG editor works, which should address the issue many of our users were experiencing when trying to add a link to an image. Could you try adding a link to that image by simply clicking on the image and selecting it, and clicking the "Add Lin...
by JohnB
Thu May 18, 2017 11:04 am
Forum: Help / How to use AllProWebTools
Topic: Is there a way to exclude lists of people when I send an email to a list
Replies: 8
Views: 3594

Re: Is there a way to exclude lists of people when I send an email to a list

If I understand you correctly, you want to schedule an email to be sent out to multiple tags of contacts, but want to make sure an individual who falls under 2 or more tags, does not get the same email 2 or more times. If that is the case, you do not need to worry. Simply schedule the email to the t...
by JohnB
Thu May 18, 2017 9:17 am
Forum: Help / How to use AllProWebTools
Topic: Creating a Header for Email Campaigns
Replies: 1
Views: 1172

Re: Creating a Header for Email Campaigns

You can technically make your email as wide as you like, but if it is too wide, the edges of the email may be cut off when someone looks at it through their browser. A quick google search for "maximum image width for emails" provides several results, including this one which seems to sugge...
by JohnB
Tue May 16, 2017 3:29 pm
Forum: Help / How to use AllProWebTools
Topic: How to change sender email address
Replies: 1
Views: 1365

Re: How to change sender email address

What is Tiffanie using for her SMTP account under Settings->Email then under the SMTP Settings tab? It appears like she is hooked up to an SMTP account through some service, that is configured to a different domain than hers. It looks like an SMTP account configured for theresultsmap.com is being us...
by JohnB
Tue May 16, 2017 12:42 pm
Forum: Report a Bug
Topic: address missing from customer profile and order
Replies: 8
Views: 1839

Re: address missing from customer profile and order

Do you remember the order that customer 24377 had no address on?

And if this happens again, could you please notify us again before editing the address, just like you did this time! That will help us isolate the problem!
by JohnB
Tue May 16, 2017 9:52 am
Forum: Suggestions / Feature Requests
Topic: BIGGER Workflow Timeline Text box
Replies: 3
Views: 1093

Re: BIGGER Workflow Timeline Text box

Thanks for the suggestion! We were able to make a quick change that I hope will make you and other AllProWebTools users happy!
by JohnB
Mon May 15, 2017 12:57 pm
Forum: Help / How to use AllProWebTools
Topic: Make Sign up Box Horizontal
Replies: 15
Views: 7940

Re: Make Sign up Box Horizontal

Could you try again with a newly generated Sign-Up Box external site code?

It should be printing the leadbox id now.
by JohnB
Mon May 15, 2017 12:49 pm
Forum: Report a Bug
Topic: address missing from customer profile and order
Replies: 8
Views: 1839

Re: address missing from customer profile and order

Oh, and thank you for leaving hid address as it was, but feel free to enter it in so you can ship the order now!
by JohnB
Mon May 15, 2017 12:46 pm
Forum: Report a Bug
Topic: address missing from customer profile and order
Replies: 8
Views: 1839

Re: address missing from customer profile and order

Hello, this is very strange. When you click on the Checkout button after adding items to your cart, you are immediately taken to a screen asking you to sign in. Here you either sign in with an existing account, or select "No, I am a new customer" which will take you to a screen where you c...
by JohnB
Mon May 15, 2017 12:33 pm
Forum: Suggestions / Feature Requests
Topic: Show what link was clicked in emails
Replies: 1
Views: 699

Re: Show what link was clicked in emails

That's a great idea!

How would you like to see it integrated into the Statistics? Would this be something you want to see next to the Email Preview, or as a separate more detailed report?
by JohnB
Fri May 12, 2017 1:25 pm
Forum: Help / How to use AllProWebTools
Topic: Make Sign up Box Horizontal
Replies: 15
Views: 7940

Re: Make Sign up Box Horizontal

Thank you for pointing this out! It should be corrected now, please try again and let me know how it works!
by JohnB
Fri May 12, 2017 12:28 pm
Forum: Help / How to use AllProWebTools
Topic: Make Sign up Box Horizontal
Replies: 15
Views: 7940

Re: Make Sign up Box Horizontal

This has been added and is an available option to anyone using version 4.51 of AllProWebTools. If you head to Contacts->Sign-Up Boxes and select the box you would like to edit, you should see a panel of Settings , including the Box Width setting. Next to Box Width is a new option, Box Align , which ...
by JohnB
Fri May 12, 2017 11:29 am
Forum: Help / How to use AllProWebTools
Topic: I need a way to see ALL membership pages
Replies: 1
Views: 1042

Re: I need a way to see ALL membership pages

What we would recommend, is for you to purchase each membership with your account. You can do this from the console, by searching for your email address in the search bar, which you can locate by clicking the magnifying glass on the top menu bar, and then navigating to your CRM record. Once on your ...
by JohnB
Fri May 12, 2017 11:22 am
Forum: Help / How to use AllProWebTools
Topic: Make Sign up Box Horizontal
Replies: 15
Views: 7940

Re: Make Sign up Box Horizontal

We will be adding a switch where you can toggle this feature. I will post back here when it has been added.
by JohnB
Fri May 12, 2017 11:21 am
Forum: Help / How to use AllProWebTools
Topic: Help with CAPTCHA
Replies: 2
Views: 903

Re: Help with CAPTCHA

The article specifies some specific css style rules you can use to resize your recaptcha box. You can use these rules in your stylesheet by copying and pasting the code the way I have it rewritten below. If your website is hosted with AllProWebTools, you can copy this css code into the stylesheet un...
by JohnB
Fri May 12, 2017 10:44 am
Forum: Help / How to use AllProWebTools
Topic: Make Sign up Box Horizontal
Replies: 15
Views: 7940

Re: Make Sign up Box Horizontal

Here is an example of what we can do. We can add an option in the leadbox editor to display the form like this sample "Inline Form."

Will this work for you?

Image
by JohnB
Wed May 10, 2017 5:03 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 1
Views: 1051

Re: ebay listing error

When I look at that product, all of the images are 250px by 250px.

Could you try adding an image over 500px to this product, and let me know if you still get the same error?
by JohnB
Tue May 09, 2017 5:06 pm
Forum: Report a Bug
Topic: Clients emails aren't sending
Replies: 3
Views: 1339

Re: Clients emails aren't sending

Hello! So in this particular situation, it looks like your client is setup with an Elastic Email account that is shared with some of your other clients. This is not ideal because it will not allow for the email statistics to be properly recorded in your client's AllProWebTools account. In order for ...
by JohnB
Tue May 09, 2017 12:00 pm
Forum: Report a Bug
Topic: Clients emails aren't sending
Replies: 3
Views: 1339

Re: Clients emails aren't sending

It looks like you were able to get this resolved with a chat support before I was able to reply here. But it sounds like you went through and checked the appropriate things, double-checked the SMTP Settings under Settings->Email and make sure that is all correct. If you continue to have email sendin...
by JohnB
Mon May 08, 2017 4:47 pm
Forum: Report a Bug
Topic: Facebook preview image is always the template image
Replies: 6
Views: 2548

Re: Facebook preview image is always the template image

Could you provide us with a link to one of the blog posts where you are experiencing this problem?
by JohnB
Mon May 08, 2017 1:23 pm
Forum: Help / How to use AllProWebTools
Topic: Favicon Icon
Replies: 5
Views: 2456

Re: Favicon Icon

Hello!

The Favicon needs to be a .ico file, and at this time .png files are not supported in AllProWebTools. I would recommend using an online conversion tool, such as any of the ones you find when you search "ico converter" which will give you a .ico file you can upload as your Favicon.
by JohnB
Mon May 08, 2017 12:37 pm
Forum: Suggestions / Feature Requests
Topic: Marketing Report Suggestions 4.5
Replies: 3
Views: 1191

Re: Marketing Report Suggestions 4.5

At this time, AllProWebTools does not have an integration with Linked In. If you could describe what features you would like, it could be considered for future versions of AllProWebTools.
by JohnB
Fri May 05, 2017 2:33 pm
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 2194

Re: Ebay listing issue

It sounds like you are handling things now, so I will not look into this.

Please let us know if you run into any further roadblocks though!
by JohnB
Thu May 04, 2017 4:55 pm
Forum: Report a Bug
Topic: Sign up Boxes take a very long time to submit
Replies: 4
Views: 2174

Re: Sign up Boxes take a very long time to submit

Could you provide a link to one of these sign up boxes that is on an AllProWebTools site?
by JohnB
Thu May 04, 2017 4:14 pm
Forum: Help / How to use AllProWebTools
Topic: when building kits
Replies: 1
Views: 976

Re: when building kits

That depends on whether you would like the product to appear on the website's e-commerce store or not. If the product is left to "Private," the product can not be found on the website store, but can still be entered into orders created though the AllProWebTools console. If the product is s...
by JohnB
Thu May 04, 2017 4:11 pm
Forum: Report a Bug
Topic: Sign up Boxes take a very long time to submit
Replies: 4
Views: 2174

Re: Sign up Boxes take a very long time to submit

Do you know if these are all sites using the AllProWebTools Leadbox plugin for wordpress?
by JohnB
Thu May 04, 2017 4:09 pm
Forum: Report a Bug
Topic: Button Value for Sign up Boxes
Replies: 1
Views: 1199

Re: Button Value for Sign up Boxes

Some changes were made to how leadboxes are created and edited to mitigate problems with invalid values being placed in the leadbox options.

We have loosened the restrictions on the button value to allow basic punctuation, like an exclamation mark now.
by JohnB
Thu May 04, 2017 3:58 pm
Forum: Suggestions / Feature Requests
Topic: Auto-email with new user/member login info
Replies: 1
Views: 1174

Re: Auto-email with new user/member login info

There are a couple options to achieve this effect already! First, you can build an email under Emails->View Emails with this information, and place it inside a campaign. You can create this campaign under Emails->Manage Campaigns and assign it to a Product Purchase Trigger so that when anyone purcha...
by JohnB
Tue May 02, 2017 3:43 pm
Forum: Help / How to use AllProWebTools
Topic: Ebay listing issue
Replies: 6
Views: 2194

Re: Ebay listing issue

Hello!

Could you answer a few questions for me to make sure I understand what is going on?

  1. What product specifically did you remove and want to make sure gets reposted?
  2. How did you remove the ebay posting?

Thanks in advance for your answers!
by JohnB
Mon May 01, 2017 2:50 pm
Forum: Report a Bug
Topic: Unpaid invoices
Replies: 3
Views: 1551

Re: Unpaid invoices

Thanks for the order number!

I was able to address the issue, and you should find the next invoice that is paid through the invoice payment link, will show and charge the correct amount for tax!
by JohnB
Mon May 01, 2017 9:42 am
Forum: Report a Bug
Topic: Unpaid invoices
Replies: 3
Views: 1551

Re: Unpaid invoices

It looks like order 4836 is showing a different total than the $536.99 you mention. Did you happen to type the wrong order number?
by JohnB
Fri Apr 28, 2017 2:52 pm
Forum: Help / How to use AllProWebTools
Topic: Change the default
Replies: 3
Views: 2164

Re: Change the default

Actually, if you follow Dave's instructions and find the checkbox in the Create Buyer template, you do not want to change the value from 1 to 0. You will want to go to Settings->Administrator and find Create Buyer under the Theme Editor panel. Then when you find the checkbox, simply delete the check...
by JohnB
Fri Apr 28, 2017 2:28 pm
Forum: Suggestions / Feature Requests
Topic: Notify Providers/Developers when errors happen on Client sites
Replies: 1
Views: 875

Re: Notify Providers/Developers when errors happen on Client sites

Thanks for the suggestion, we will certainly look into adding that into a future version of AllProWebTools. In the meantime, Alerts are all sent to the Company Contact Email set under Setttings->Company Information . So I would suggest asking your client to setup a forwarding rule in their email acc...
by JohnB
Thu Apr 27, 2017 2:04 pm
Forum: Help / How to use AllProWebTools
Topic: How to add a Captcha to signup box
Replies: 12
Views: 4072

Re: How to add a Captcha to signup box

Yes, anyone who has the latest version of AllProWebTools (version 4.51) will be able to setup Recaptcha Settings under Settings->Administrator . If they have that option there, their Sign-Up Boxes will work with Recaptcha. And if their site is on Wordpress, it will still work, provided you use the A...
by JohnB
Thu Apr 27, 2017 10:49 am
Forum: Report a Bug
Topic: contact info not saving
Replies: 3
Views: 1806

Re: contact info not saving

Could you check again please? That particular record did not have a "main" contact info, but it should be corrected, and you should see some contact information that you can edit now!
by JohnB
Tue Apr 25, 2017 1:39 pm
Forum: Report a Bug
Topic: order view quantity incorrect
Replies: 4
Views: 1685

Re: order view quantity incorrect

Alright, this has been addressed once more, and you should see a correct report now when you check product 1498. Incidentally, I did not notice a quantity of 26 under product 1498, but I did notice a quantity of 2. Those 2 are not being displayed in their separate orders as they should be. If you co...
by JohnB
Tue Apr 25, 2017 12:35 pm
Forum: Report a Bug
Topic: order view quantity incorrect
Replies: 4
Views: 1685

Re: order view quantity incorrect

Could you please check again? This issue has been addressed and you should be seeing that item 4828 was ordered twice on order 26041.

Please let me know if you still see an incorrect number!

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