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by JohnB
Wed Sep 27, 2017 9:36 am
Forum: Report a Bug
Topic: Email Automatically Sent Without Being Scheduled
Replies: 3
Views: 1011

Re: Email Automatically Sent Without Being Scheduled

If I go to Reports->Email Reports I can see that email 245 was in fact scheduled to be sent out on Sept. 21 with the subject set as "The Conversation Club - Open Office Hours today!" Yes, the email can be sent out multiple times to the same person, but not during the same day. It looks lik...
by JohnB
Fri Sep 22, 2017 2:43 pm
Forum: Help / How to use AllProWebTools
Topic: Abandoned cart notification
Replies: 1
Views: 983

Re: Abandoned cart notification

There are currently no email notifications available for abandoned carts. The recommended method now is to go to the Dashboard Timeline and you can filter the timeline to view only abandoned carts.
by JohnB
Fri Sep 22, 2017 2:35 pm
Forum: Report a Bug
Topic: Unable to send Test Email
Replies: 10
Views: 5128

Re: Unable to send Test Email

This error message has been corrected to avoid future confusion!
by JohnB
Fri Sep 22, 2017 9:41 am
Forum: Report a Bug
Topic: Unable to send Test Email
Replies: 10
Views: 5128

Re: Unable to send Test Email

I've looked into this, and found that the issue is not with the SMTP Settings, but that there is no "From Email" set under Settings->Company Information , so the emails are not being sent from anyone, which is causing the error. Just set an email address (it is best to try and use an email...
by JohnB
Thu Sep 21, 2017 4:54 pm
Forum: Report a Bug
Topic: Unable to send Test Email
Replies: 10
Views: 5128

Re: Unable to send Test Email

It still sounds like the SMTP Settings that were put in are incorrect. If you have not already, I would recommend looking at the above video at 6:30, where they start going over how to fill in the SMTP Settings.
by JohnB
Thu Sep 21, 2017 4:23 pm
Forum: Report a Bug
Topic: Unable to send Test Email
Replies: 10
Views: 5128

Re: Unable to send Test Email

Just to clarify, the SMTP Setting called "Mail Password" should be filled in with the "API Key" from Mailgun. Was this filled in correctly?
by JohnB
Thu Sep 21, 2017 3:51 pm
Forum: Report a Bug
Topic: Email Automatically Sent Without Being Scheduled
Replies: 3
Views: 1011

Re: Email Automatically Sent Without Being Scheduled

Are you referring to the "Last Send Date" when you are looking at the list of emails under Emails->View Emails ? That only refers to the most recent sending of that email, which included Test Emails. You can click on that email and check the "Statistics" panel to see which email ...
by JohnB
Thu Sep 21, 2017 3:48 pm
Forum: Report a Bug
Topic: Unable to send Test Email
Replies: 10
Views: 5128

Re: Unable to send Test Email

The "You must set your DNS so that webmail.DOMAIN.com is set as a cname to DOMAIN.com" warning only applies to the email inboxes, which you see first under the "Manage Email Addresses" tab when you go to Settings->Email , so that would not affect your SMTP or your sending of test...
by JohnB
Thu Sep 21, 2017 3:44 pm
Forum: Help / How to use AllProWebTools
Topic: content gaps using bootstrap elements
Replies: 1
Views: 939

Re: content gaps using bootstrap elements

The images are staggered because they are not all of a uniform height.

This can be fixed with css by doing something like the following:

Code: Select all

.col-xs-4 {
    height: 750px;
}


This can be added under Settings->Administrator in the "Stylesheet" under the "Theme Editor"
by JohnB
Thu Sep 21, 2017 3:33 pm
Forum: Help / How to use AllProWebTools
Topic: Hiding the store
Replies: 1
Views: 921

Re: Hiding the store

This has been corrected so that when you turn the redirect off, it no longer shows the products category sidebar. The page should be displaying properly now!
by JohnB
Thu Sep 21, 2017 10:00 am
Forum: Help / How to use AllProWebTools
Topic: Automatically Check Payment Method
Replies: 6
Views: 2947

Re: Automatically Check Payment Method

Hello! I just wanted to let you know that there are no plans to change how the checkout page works in regard to having the payment option auto-selected. For one thing, if you choose to enable the CIM (assuming you are using CIM compatible payment processor) there will be multiple options for the cus...
by JohnB
Wed Sep 20, 2017 9:01 am
Forum: Suggestions / Feature Requests
Topic: Contact Us Email input field
Replies: 7
Views: 3760

Re: Contact Us Email input field

You can easily add a second email input on the Contact Page for any AllProWebTools website by adding one line to the Contact Page under Settings->Administrator in the "Theme Editor." Just find the line that says "Your Email Address" which should be around line 15 on the default C...
by JohnB
Tue Sep 19, 2017 5:11 pm
Forum: Suggestions / Feature Requests
Topic: Contact Us Email input field
Replies: 7
Views: 3760

Re: Contact Us Email input field

Hello!

We were able to add a second email field to your contact page, "Re-Type Email Address" so that your customers will have to type in their email address in the same in both fields in order to submit the contact page.

Please let me know if you have any more questions!
by JohnB
Tue Sep 19, 2017 4:02 pm
Forum: Help / How to use AllProWebTools
Topic: Automatically Check Payment Method
Replies: 6
Views: 2947

Re: Automatically Check Payment Method

Sorry for the delayed response!

It is not currently possible to setup the checkout screen with the payment option automatically selected, but I am looking into what can possibly be done. I will let you know when I have more information.
by JohnB
Tue Sep 19, 2017 4:00 pm
Forum: Suggestions / Feature Requests
Topic: upsell feature
Replies: 1
Views: 1026

Re: upsell feature

Thanks for the suggestion! We will look into possibly adding this in a future version of AllProWebTools!

In the meantime, if you, or anyone else, has suggestions to improve the Upsell system in AllProWebTools, please let us know here!
by JohnB
Tue Sep 19, 2017 12:28 pm
Forum: Suggestions / Feature Requests
Topic: Contact Us Email input field
Replies: 7
Views: 3760

Re: Contact Us Email input field

I thought you were talking about spammy type emails, which the Recaptcha would help prevent, making sure it was a human filling out the form and not a bot.

Since you're more concerned about customers who mistype their email address, we will look into adding something like this.
by JohnB
Tue Sep 19, 2017 11:06 am
Forum: Suggestions / Feature Requests
Topic: Contact Us Email input field
Replies: 7
Views: 3760

Re: Contact Us Email input field

Hello!

My first suggestion for you would be to try setting up the Recpatcha validation on your contact page.

You can set it up under Settings->Administrator in the "Recaptcha Configuration" panel.

This video should help:
by JohnB
Tue Sep 19, 2017 11:01 am
Forum: Suggestions / Feature Requests
Topic: Gift Order
Replies: 4
Views: 1767

Re: Gift Order

Hello!

We will be adding this ability into the next version of AllProWebTools, so that you can create a gift order from the "New Order" screen in the console!
by JohnB
Fri Sep 15, 2017 2:09 pm
Forum: Help / How to use AllProWebTools
Topic: Delete Sign Up box
Replies: 1
Views: 1377

Re: Delete Sign Up box

One options would be to remove the Sign-Up Box wherever it is being used so that it does not get filled out by anyone.
by JohnB
Thu Sep 14, 2017 4:38 pm
Forum: Suggestions / Feature Requests
Topic: Searching By Tag
Replies: 1
Views: 1230

Re: Searching By Tag

That makes perfect sense, and thanks for the suggestion. We will keep this in mind while planning future versions of AllProWebTools!
by JohnB
Thu Sep 14, 2017 3:21 pm
Forum: Report a Bug
Topic: Uploading pdfs
Replies: 3
Views: 1987

Re: Uploading pdfs

I do not see any files. Could you try uploading them here again? Or sending them to our support email?
by JohnB
Thu Sep 14, 2017 3:17 pm
Forum: Report a Bug
Topic: Introduce Button Not Working
Replies: 5
Views: 1692

Re: Introduce Button Not Working

Thanks for letting us know!

You can continue using Chrome if you like (it is what we recommend to use), or you should be able to use FireFox again. We made a quick fix to allow that dropdown menu to work on FireFox, so please let us know if it is still an issue!
by JohnB
Thu Sep 14, 2017 11:49 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 2208

Re: Recaptcha loop

We have been monitoring this issue, and was able to address an issue where the recaptcha was not submitting properly on the checkout page. This should improve, if not completely fix, the recaptcha issues you have described here. Please keep an eye on incoming orders starting now, and let us know if ...
by JohnB
Thu Sep 14, 2017 10:10 am
Forum: Help / How to use AllProWebTools
Topic: Favicon Icon
Replies: 5
Views: 2341

Re: Favicon Icon

We've looked into this, and in the next version of AllProWebTools (version 4.62) you can expect to be able to upload png or gif files as your favorite icon, as long as it has a standard Fav Icon image size (16x16, 32x32, 48x48 or 64x64 pixels).

Please let me know if you have any more questions!
by JohnB
Thu Sep 14, 2017 9:19 am
Forum: Help / How to use AllProWebTools
Topic: BOunced emails
Replies: 7
Views: 3195

Re: BOunced emails

The first thing I would like to point out is it looks like this account is not using APWT-SMTP, so if something seems off with these statistics, you can also check the statistics reported by whatever SMTP provider you are using. The statistics reported in this box will be mostly accurate, but they d...
by JohnB
Wed Sep 13, 2017 2:54 pm
Forum: Suggestions / Feature Requests
Topic: Abandoned Carts
Replies: 3
Views: 1144

Re: Abandoned Carts

Yes, that is the only way to get to that page, and yes any resolved carts will not appear there. A cart can either be resolved manually on the timeline, or through the abandoned carts report in the notifications, or carts will be automatically marked resolved whenever that buyer completes an order o...
by JohnB
Wed Sep 13, 2017 2:44 pm
Forum: Help / How to use AllProWebTools
Topic: Email Stats - Carts
Replies: 1
Views: 1384

Re: Email Stats - Carts

That number refers to if anyone clicked on a link from the email, then created a cart with items in it. This doesn't have to happen immediately after clicking the link, so if you clicked the link in the email, then created a shopping cart with items later that day, that would be included in that num...
by JohnB
Wed Sep 13, 2017 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: BOunced emails
Replies: 7
Views: 3195

Re: BOunced emails

Yes, an email marked as invalid (for example, after a bounced email) will not be sent to even if that contact is still marked in the tags. If you go to Contacts->View All under the Filter button, you can select "Unsubscribed" or "Invalid Email" to view a list of those contacts. I...
by JohnB
Wed Sep 13, 2017 1:46 pm
Forum: Suggestions / Feature Requests
Topic: Abandoned Carts
Replies: 3
Views: 1144

Re: Abandoned Carts

When you are logged into AllProWebTools, you should also be able to click on the "Notices" icon on the top menu bar. It is a triangle icon with an exclamation point. If you click on that, it will say "5 Abandoned Carts" which you can click on to look at the abandoned carts. For a...
by JohnB
Thu Sep 07, 2017 9:01 am
Forum: Report a Bug
Topic: Introduce Button Not Working
Replies: 5
Views: 1692

Re: Introduce Button Not Working

So the drop-down menu is not showing at all for you? Does this happen on every CRM record, or only on this one specific one? My first recommendation would be to try using another browser. What browser are you using now? It sounds like you were able to create the reseller, so if this using another br...
by JohnB
Wed Sep 06, 2017 1:56 pm
Forum: Report a Bug
Topic: Introduce Button Not Working
Replies: 5
Views: 1692

Re: Introduce Button Not Working

Could you tell me the contact id number for the contact you were trying to make into a reseller?
by JohnB
Thu Aug 31, 2017 12:40 pm
Forum: Suggestions / Feature Requests
Topic: Sales pipeline removing notification
Replies: 3
Views: 2924

Re: Sales pipeline removing notification

Not from the pipeline report, but you can go to the contact's CRM record and clear the Followup Time there by clicking the cancel button next to the Followup Time date.
by JohnB
Wed Aug 30, 2017 4:30 pm
Forum: Help / How to use AllProWebTools
Topic: Adding recent blog posts links to an All Pro page
Replies: 14
Views: 5713

Re: Adding recent blog posts links to an All Pro page

You can find this under Settings->Website in the "Email Notification Center" panel. There will be an option for "New Testimonial" that you can turn on or off.
by JohnB
Wed Aug 30, 2017 3:32 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 2
Views: 834

Re: ebay posting error

Yes it does, between updating templates and posting new listings, the usage limit was reached.

This will be reset tomorrow, and the remaining templates will be updated, and your postings will be created!

Please let me know if you have any more questions!
by JohnB
Tue Aug 29, 2017 6:01 pm
Forum: Suggestions / Feature Requests
Topic: 'bounced' emails in email statistics
Replies: 10
Views: 7486

Re: 'bounced' emails in email statistics

It looks like the webhook was not receiving the information from SendGrid correctly. This has been corrected so that future bounces will be handled properly.

The next time an email is sent out, the invalid emails will be marked properly!

Please let me know if you have any questions!
by JohnB
Mon Aug 28, 2017 2:13 pm
Forum: Suggestions / Feature Requests
Topic: 'bounced' emails in email statistics
Replies: 10
Views: 7486

Re: 'bounced' emails in email statistics

Thanks for this information! We will be looking into this and I will post back when we have more information.
by JohnB
Mon Aug 28, 2017 1:43 pm
Forum: Suggestions / Feature Requests
Topic: 'bounced' emails in email statistics
Replies: 10
Views: 7486

Re: 'bounced' emails in email statistics

What SMTP provider is your client using? Once I know that I can look into it a bit further and see what may be causing this issue.
by JohnB
Fri Aug 25, 2017 11:49 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 2208

Re: Recaptcha loop

We will be working to collect more information about this to try and pinpoint the issue, but there does not appear to be anything wrong with the Recaptcha on the checkout page. It also sounds like the majority of your customers are not having any issue with the Recaptcha. Perhaps the few customers w...
by JohnB
Thu Aug 24, 2017 11:39 am
Forum: Help / How to use AllProWebTools
Topic: BOunced emails
Replies: 7
Views: 3195

Re: BOunced emails

When an email bounces, AllProWebTools will mark that email as invalid, and you should see a symbol next to the email address of the CRM record stating that it is invalid. If this is not the case, could you please provide me with some detail about which AllProWebTools account and the contact id that ...
by JohnB
Wed Aug 23, 2017 4:47 pm
Forum: Suggestions / Feature Requests
Topic: 'bounced' emails in email statistics
Replies: 10
Views: 7486

Re: 'bounced' emails in email statistics

It will not untag any contacts. Instead, it marks the email address as invalid. When you look at the email address of any given CRM record, it will have either an icon next to it that reads "invalid" or "unsubscribed" when you hover over the icon (depending on whether the email a...
by JohnB
Tue Aug 22, 2017 12:39 pm
Forum: Report a Bug
Topic: Error when trying to email customer an invoice
Replies: 4
Views: 1559

Re: Error when trying to email customer an invoice

Have you checked that your SMTP settings under Settings->Email are correct?
by JohnB
Fri Aug 18, 2017 10:28 am
Forum: Help / How to use AllProWebTools
Topic: creating a registration form
Replies: 1
Views: 941

Re: creating a registration form

Here is what I would recommend setting up: ⋅ Setup a product category for these workshops under Store->Categories ⋅ Create products for your initial 24 options (probably Ticket products are best, like you mentioned) and place them in the Category you created ⋅ Go to the...
by JohnB
Thu Aug 17, 2017 4:24 pm
Forum: Suggestions / Feature Requests
Topic: Create a contact, automatically tag lead
Replies: 1
Views: 745

Re: Create a contact, automatically tag lead

It sounds like you are suggesting some sort of default tag that every new contact gets tagged as soon as they are created. We'll make sure to consider this as we plan future versions of AllProWebTools!
by JohnB
Thu Aug 17, 2017 4:09 pm
Forum: Help / How to use AllProWebTools
Topic: Editing an order
Replies: 1
Views: 1232

Re: Editing an order

We just pushed out a small update that will allow you to enter less than a full hour into a new order when adding hourly type products.

Please try this again, and let me know if it still isn't working properly for you!
by JohnB
Thu Aug 17, 2017 9:19 am
Forum: Report a Bug
Topic: Item in menu bar showing up twice
Replies: 5
Views: 1814

Re: Item in menu bar showing up twice

It had to do with the fact that you had 2 different memberships that were both allowed to see that page, so it showed up twice for anyone with both memberships. This has been corrected so that each webpage will only show up once on the menu bar, as long as you have at least one of the memberships th...
by JohnB
Wed Aug 16, 2017 5:10 pm
Forum: Report a Bug
Topic: Item in menu bar showing up twice
Replies: 5
Views: 1814

Re: Item in menu bar showing up twice

Actually, I just took a look at it and I believe I found the issue. It was not related to any of your customizations.

Please double check that the menubar appears correctly now, and let me know if there are still any issues!
by JohnB
Wed Aug 16, 2017 4:22 pm
Forum: Report a Bug
Topic: Item in menu bar showing up twice
Replies: 5
Views: 1814

Re: Item in menu bar showing up twice

What is the name of the page that shows up twice?

If you made any customizations that you think may have caused this, I would recommend testing it by commenting out your customization for a moment, and seeing if that fixes the problem or not.
by JohnB
Wed Aug 16, 2017 2:49 pm
Forum: Suggestions / Feature Requests
Topic: Sign Up Box Feature Request
Replies: 4
Views: 1886

Re: Sign Up Box Feature Request

We're looking to add a message/comment field that will allow for a textarea element, and longer text responses, in the Sign-Up Boxes in the next version 4.62 , so keep an eye out for that once the new version becomes available. We will look into the possibility of creating a report to view the respo...
by JohnB
Wed Aug 16, 2017 12:39 pm
Forum: Report a Bug
Topic: Clicks report is not generating
Replies: 1
Views: 978

Re: Clicks report is not generating

This issue has been addressed. Could you please try again, and let me know if it is still not working properly!
by JohnB
Tue Aug 15, 2017 3:47 pm
Forum: Help / How to use AllProWebTools
Topic: Memberships via invoice
Replies: 7
Views: 1908

Re: Memberships via invoice

If you have the following 2 settings: ⋅  "Membership Behavior" set to "Quantity Creates Different Memberships" ⋅ "Limit to one membership" set to "Yes" then you can have a customer with 10 email boxes, and the scenario described earlier wil...

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