Search found 643 matches

Go to advanced search

by Dave
Wed Dec 05, 2018 11:27 am
Forum: Suggestions / Feature Requests
Topic: features
Replies: 2
Views: 389

Re: features

Thanks so much for your suggestions! You should already be able to copy and paste from a word file if you are copying text. If you are trying to copy tables and images from a word doc - that just does not work because word docs do not format in HTML. Here is a video with information on loading custo...
by Dave
Tue Nov 27, 2018 10:21 am
Forum: Report a Bug
Topic: Hong Kong missing from country list
Replies: 1
Views: 380

Re: Hong Kong missing from country list

Thanks for reporting this, you should now find Hong Kong in the list of countries.
by Dave
Tue Nov 27, 2018 9:49 am
Forum: Report a Bug
Topic: PayPal Order double charged?
Replies: 1
Views: 271

Re: PayPal Order double charged?

Transaction 5MG75036FG2586101 $46.80 was recorded by AllProWebTools at: November 26, 2018 4:35 am HST and by PayPal at: November 26, 2018 at 6:34:58 AM PST with no discount Transaction 3SX80003MX188825U $40.80 was recorded by AllProWebTools at: November 26, 2018 4:37 am HST and by PayPal at: Novembe...
by Dave
Mon Nov 26, 2018 9:17 am
Forum: Report a Bug
Topic: gift message not compatible with emoji
Replies: 1
Views: 352

Re: gift message not compatible with emoji

Thanks for reporting! This has been addressed for you.
by Dave
Fri Nov 16, 2018 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Downloadable products
Replies: 2
Views: 472

Re: Downloadable products

What is the File Size Limit for downloadable products? I have been attempting to add a zip file to a downloadable product many, many times, and the zip file is not uploading. The upload system is limited to 100M, though there are ways to load file that are larger if needed. Is there any way to uplo...
by Dave
Wed Nov 14, 2018 9:36 am
Forum: Report a Bug
Topic: Issue with Media Library - sort by type
Replies: 2
Views: 424

Re: Issue with Media Library - sort by type

Thanks for reporting this. This issue will be addressed in our next version release here.
by Dave
Wed Oct 31, 2018 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Edit 'Unsubscribe' message
Replies: 5
Views: 601

Re: Edit 'Unsubscribe' message

The standard unsubscribe message that you see at the bottom of all emails sent out from AllProWebTools was designed to be in compliance with the requirements of the United States Government as specified in the CAN SPAM Act here The physical address information that is included is a requirement of th...
by Dave
Tue Oct 30, 2018 10:02 am
Forum: Help / How to use AllProWebTools
Topic: How to edit product prices?
Replies: 1
Views: 295

Re: How to edit product prices?

1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and click save Yes, this is correct! 2) Will updating the "sale price" field automatically adjust the quantity discounts...
by Dave
Fri Sep 28, 2018 1:18 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1238

Re: Welcome coupon stacking

Thanks for reporting this. Let us know when it happens again so that we can compare the 2 examples.
by Dave
Mon Sep 24, 2018 7:20 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 429

Re: how to create autoship order?

We found a setting in your account that was set to not allow the Autoship feature. We have turned Autoship back on for you.
by Dave
Wed Sep 12, 2018 9:16 pm
Forum: Report a Bug
Topic: welcome code for buyer 31414 not working
Replies: 1
Views: 494

Re: welcome code for buyer 31414 not working

I have just sent 2 test emails and they worked as expected.

Please let us know the details of any more occurrences of this issue so that we can further track it down.
by Dave
Wed Sep 12, 2018 8:22 am
Forum: Help / How to use AllProWebTools
Topic: how to edit verbiage in shopping cart checkout
Replies: 2
Views: 460

Re: how to edit verbiage in shopping cart checkout

From the main menu, you will find this under "Store" -> "Shipping Manager". On the right side of the screen you will see a button that says "Set Shipping Text".
by Dave
Fri Sep 07, 2018 12:42 pm
Forum: Help / How to use AllProWebTools
Topic: Removing stored credit card?
Replies: 4
Views: 573

Re: Removing stored credit card?

I have verified that the card on file was removed. Here is how I did it: 1. log into your Authorize.net account. 2. Click on Customer Information Manager (on the left had menu) 3. Drop down the select box and choose "Customer ID" then type in the Customer ID (the "Buyer ID" in Al...
by Dave
Thu Sep 06, 2018 6:11 pm
Forum: Help / How to use AllProWebTools
Topic: Removing stored credit card?
Replies: 4
Views: 573

Re: Removing stored credit card?

Yes, just click that button and it should be cleared.

Reply back in the forum here and we will verify that it worked correctly for you.
by Dave
Tue Sep 04, 2018 3:10 pm
Forum: Report a Bug
Topic: "This Page Isn't Working"
Replies: 1
Views: 517

Re: "This Page Isn't Working"

This just means that there is some HTML in the footer that chrome does not want to show you when you save the page and the page reloads. The page is being saved correctly. There is probably a setting that you can change in your chrome so that you do not see this error any more. Here is an article th...
by Dave
Tue Sep 04, 2018 1:32 pm
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 791

Re: Image management not working

You have been given special access to upload images with FTP. FTP is incompatiblt with the online image manager. The specific folder that you were using "KINETIQUETTES" had been created by FTP and was not able to be modified (or have anything added to it) unless it was by FTP. To avoid thi...
by Dave
Fri Aug 31, 2018 3:41 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1238

Re: Welcome coupon stacking

A patch has just been implemented to address this issue. The patch will now prioritize the coupon entered over the quantity discount. If your customers prefer to use the quantity discount, they must NOT enter the coupon code. If they have already entered the coupon code, they will need to empty the ...
by Dave
Tue Aug 28, 2018 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Edit Invoice and Invoice Email
Replies: 3
Views: 788

Re: Edit Invoice and Invoice Email

You can view all of our upcoming version releases along with proposed features and changes along with estimated release dates here: https://allprowebtools.com/forum/viewforum.php?f=5 If a feature is not listed, that means that it is in the queue but has not yet been planned for a specific version. Y...
by Dave
Mon Aug 27, 2018 6:00 pm
Forum: Report a Bug
Topic: autoship notification failed, but processed?
Replies: 2
Views: 551

Re: autoship notification failed, but processed?

According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below: 40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15 40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00 40900697689 none Voided 27-Au...
by Dave
Mon Aug 27, 2018 5:37 pm
Forum: Help / How to use AllProWebTools
Topic: Edit Invoice and Invoice Email
Replies: 3
Views: 788

Re: Edit Invoice and Invoice Email

Yes, the invoice template is completely customizable by the AllProWebTools Support team at no charge. You can send an example of how you would like the invoice to look to our Support email address. You can also contact our Screenshare Support for assistance with adjustments. Customizable invoice ema...
by Dave
Mon Aug 27, 2018 5:13 pm
Forum: Report a Bug
Topic: autoship notification failed, but processed?
Replies: 2
Views: 551

Re: autoship notification failed, but processed?

Please forward the email that you received to our support email address so that we may look into this further for you.
by Dave
Wed Aug 22, 2018 2:16 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 3
Views: 592

Re: Buyer 11954 unable to update credit card info

This error is because your web browser has not yet updated with the changes that were made on our end yesterday. If you hold down the shift key and press the browser refresh button a few times the error message will go away.
by Dave
Tue Aug 21, 2018 9:06 pm
Forum: Report a Bug
Topic: Buyer 11954 unable to update credit card info
Replies: 3
Views: 592

Re: Buyer 11954 unable to update credit card info

The error message, "There is one or more missing or invalid required fields." is a message generated by Authorize.net. By logging into your Authorize.net account, you can view more details as to why this charge did not go through. After logging into your Authorize.net account, click on &qu...
by Dave
Mon Aug 20, 2018 5:42 pm
Forum: Help / How to use AllProWebTools
Topic: How to remove the menubar
Replies: 1
Views: 352

Re: How to remove the menubar

There are actually 2 ways to do this. 1. The preferred method is to turn off the theme for any webpages that you are using as landing pages. This will automatically remove the header, footer, and menubar (navbar). 2. You can choose "Settings" -> "Administrator" from the main menu...
by Dave
Mon Aug 20, 2018 5:36 pm
Forum: Help / How to use AllProWebTools
Topic: Make the website fill the entire width of the browser
Replies: 1
Views: 333

Re: Make the website fill the entire width of the browser

What you are looking for is a Bootstrap Class called "container-fluid". You simply need to change all class references from "container" to "container-fluid". The following video will explain this in more detail:

by Dave
Mon Aug 20, 2018 5:34 pm
Forum: Help / How to use AllProWebTools
Topic: Turning off theme
Replies: 1
Views: 283

Re: Turning off theme

AllProWebTools provides theme functionality so that you can create website content for different pages that will all have a similar look and feel. They will all share the same fonts, colors, header, and footer. They will also all have a menubar across the top so that website visitors can easily navi...
by Dave
Sat Aug 18, 2018 5:23 pm
Forum: Report a Bug
Topic: emails bouncing back undelivered
Replies: 3
Views: 551

Re: emails bouncing back undelivered

This issue has now been addressed.
by Dave
Wed Aug 15, 2018 3:18 pm
Forum: Report a Bug
Topic: emails bouncing back undelivered
Replies: 3
Views: 551

Re: emails bouncing back undelivered

The issue that you have reported has been identified by our Support Team and is apparently only affecting yahoo.com and aol.com email addresses. This is because both of these email companies are controlled by Oath Inc https://en.wikipedia.org/wiki/Oath_Inc. We have contacted Oath Inc and will update...
by Dave
Fri Aug 10, 2018 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: order shipped email confirmation
Replies: 3
Views: 865

Re: order shipped email confirmation

You can be assured that the system automatically sends out the shipping emails every time. I do understand that it would be handy to see when they open it, so we will try to work that in to a future release.

Thanks for the suggestion!
by Dave
Fri Aug 10, 2018 10:19 am
Forum: Help / How to use AllProWebTools
Topic: order shipped email confirmation
Replies: 3
Views: 865

Re: order shipped email confirmation

I have researched each of the examples that you provided and here are the results: buyer 30864 order 38190 - shipped email sent at: 2018-08-06 08:55:17 and customer did not open it buyer 30863 order 38189 - shipped email sent at: 2018-08-06 08:41:01 and customer opened it at: 2018-08-09 16:53:43 buy...
by Dave
Sat Aug 04, 2018 6:14 pm
Forum: Help / How to use AllProWebTools
Topic: How To Load Custom Landing Pages From Mobirise
Replies: 1
Views: 399

Re: How To Load Custom Landing Pages From Mobirise

Here are step by step instructions to upload your custom landing pages. Please note that you will need to request and FTP login and password by contacting our Support Team. You will also need to authorize FTP access by following the instructions in this video: VjA4gZLYM2w step 1: Create your project...
by Dave
Sat Aug 04, 2018 6:11 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1299

Re: blog comment notifications?

Please contact our Support Team via screenshare so that we may assist you further with this. Here is a video that shows you how to start a screenshare:

by Dave
Sat Aug 04, 2018 11:55 am
Forum: Help / How to use AllProWebTools
Topic: FTP Access Setup
Replies: 9
Views: 38968

Re: FTP Access Setup

As of version 4.3 - you can now delete themes with the red button that shows up next to each theme.
by Dave
Fri Aug 03, 2018 1:24 pm
Forum: Report a Bug
Topic: Workflow timeline
Replies: 1
Views: 466

Re: Workflow timeline

Please provide the contact ID# so that we can look into this for you.
by Dave
Mon Jul 30, 2018 4:50 pm
Forum: Help / How to use AllProWebTools
Topic: Redirecting?
Replies: 6
Views: 1268

Re: Redirecting?

No, I am not aware of any limitations based on product type. You can see an example of variations on our demo website for a non-physical item here: https://demo.allprowebtools.com/Seed-Club/ This is a subscription membership product that the customer can choose to be billed weekly, monthly, or annua...
by Dave
Sat Jul 28, 2018 5:45 pm
Forum: Report a Bug
Topic: Notifications icon
Replies: 3
Views: 808

Re: Notifications icon

Yes, you can check for abandoned carts from the Workflow TImeline in the main dashboard. There are a row of filters in the green bar at the top of the Workflow Timeline. You can click the icon that looks like a shopping cart to filter the timeline to show only "Abandoned Carts". I have cli...
by Dave
Fri Jul 27, 2018 2:27 pm
Forum: Report a Bug
Topic: Notifications icon
Replies: 3
Views: 808

Re: Notifications icon

We have not heard any other reports of this occurring. Have you experienced this before? If you logout and log back in, the system will check for any new updates - so that is the most accurate way to see if anything is currently pending. Let us know if this continues and we will be happy to look int...
by Dave
Fri Jul 27, 2018 9:47 am
Forum: Help / How to use AllProWebTools
Topic: Redirecting?
Replies: 6
Views: 1268

Re: Redirecting?

It looks like you have setup a number of products with variations that were not quite configured properly. The first step would be to create a new product without any variations and then set it to public to see if that will show up. Next, you will want to carefully review the following video that ex...
by Dave
Thu Jul 26, 2018 10:17 am
Forum: Report a Bug
Topic: Order for $0.00
Replies: 1
Views: 293

Re: Order for $0.00

It appears that the 2 orders are from 2 different people with the same last name, I do not believe they are related. Order #37957 looks to be an incomplete order. No payment was made and no address information has been entered. You can void the order and contact the customer and ask if they would li...
by Dave
Tue Jul 24, 2018 7:12 pm
Forum: Report a Bug
Topic: Lead box entry but no email received
Replies: 1
Views: 518

Re: Lead box entry but no email received

Thanks for reporting this. We belive this issue has been resolved. If you continue to experience this issue, it would be best to work directly with a member fo our support team via screenshare. Here is a video that will show you how to being a Support Screenshare:

by Dave
Fri Jul 20, 2018 10:30 am
Forum: Suggestions / Feature Requests
Topic: Add upvoting for users
Replies: 1
Views: 646

Re: Add upvoting for users

You can upvote a feature by simply commenting on it - we will be notified as to which threads are most popular.
by Dave
Wed Jul 11, 2018 2:19 pm
Forum: Help / How to use AllProWebTools
Topic: Add A Sign up box to the blog sidebar
Replies: 2
Views: 539

Re: Add A Sign up box to the blog sidebar

The sidebars in the template do not use the widget code (we are planning this for a future release). The code to use is:

Code: Select all

<? newsletter_signup(2); ?>


The number inside the parenthesis indicates which leadbox to use.
by Dave
Fri Jun 29, 2018 10:23 am
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 8
Views: 1238

Re: Welcome coupon stacking

Thank you for providing the additional examples. We have tracked this down to an issue with the Coupon Aliases. This is why the problem cannot be replicated by using the root coupon code, it only occurs with aliases. We are currently investigating a solution for this and will keep you updated in thi...
by Dave
Thu Jun 28, 2018 8:34 am
Forum: Suggestions / Feature Requests
Topic: Allow STRIPE for recurring payments and memberships
Replies: 3
Views: 695

Re: Allow STRIPE for recurring payments and memberships

Thanks, we will consider this for an upcoming version release!
by Dave
Thu Jun 28, 2018 8:34 am
Forum: Help / How to use AllProWebTools
Topic: STRIPE as a recurring payment processor
Replies: 1
Views: 415

Re: STRIPE as a recurring payment processor

We would be happy to explore this option with you. If you are setting up your AllProWebTools account to use STRIPE - that will be using the API. I would assume that will automatically create a record with STRIPE with all of the customer information. If you create a few charges this way, you can then...
by Dave
Tue Jun 26, 2018 3:44 pm
Forum: Policies / Best Practices
Topic: Subdomain Setup
Replies: 0
Views: 983

Subdomain Setup

It is recommended only to use the temporary domains: greatmockup.com and myallprowebtools.com when first setting up your account. We highly recommend that you create a subdomain on your own website domain for hosting your AllProWebTools CRM. So instead of using: mycompany.greatmockup.com we recommen...
by Dave
Tue Jun 26, 2018 11:08 am
Forum: Policies / Best Practices
Topic: New Account Setup
Replies: 0
Views: 570

New Account Setup

For AllPro Providers and AllPro Experts: Here is a video that demonstrates the following steps: 2jUT8_Yg-NU 1. Create a CRM record for the client or go to their existing CRM record. 2. Click the "Deploy button" in the "Provider Control Panel" on the right. a. Choose which service...
by Dave
Fri Jun 22, 2018 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: Agree to terms before purchase product
Replies: 2
Views: 636

Re: Agree to terms before purchase product

You can turn on this feature by choosing "settings" -> "website" from the main menu. On the right side of the screen you will see "Set Terms and Conditions" - click this link to require Terms and Conditions and also to define the verbiage. This will add a required check...
by Dave
Fri Jun 22, 2018 11:49 am
Forum: Help / How to use AllProWebTools
Topic: Client can't see the "login as buyer"
Replies: 2
Views: 854

Re: Client can't see the "login as buyer"

It is possible that the user that you have setup does not have the correct permissions to see the "login as buyer" button. The user will need to be set to either "owner" or "administrator". You can set this by going to "settings" -> "Users" and then ...
by Dave
Tue Jun 19, 2018 12:39 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1299

Re: blog comment notifications?

Yes, you already have a line that says: <meta property="fb:admins" content="100001267235836" />

Just add your new line right under it - it is ok to have multiple lines.

Go to advanced search



cron