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by Dave
Thu Jan 04, 2018 4:59 pm
Forum: Report a Bug
Topic: credit not able to be refunded
Replies: 1
Views: 879

Re: credit not able to be refunded

It appears that this order was originally created on October 18th 2017 - this was over 2 months ago. It is possible that the customer has cancelled their credit card, or their credit card has expired and they were assigned a new credit card number. You may need to attempt the refund directly with Au...
by Dave
Thu Jan 04, 2018 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Client seeing update CC screen
Replies: 2
Views: 1040

Re: Client seeing update CC screen

This is just a reminder that the card will expire within 30 days. Most credit card companies will send out a new card 30 days before expiration. The reminder screen was designed to be ignored by clicking the "Close" button. Your client messaged us directly and indicated that she is unable ...
by Dave
Thu Jan 04, 2018 9:22 am
Forum: Help / How to use AllProWebTools
Topic: How to see who added an item to the cart
Replies: 3
Views: 1431

Re: How to see who added an item to the cart

The cart statistic will report all carts filled, even if they eventually converted into a sale. All sales begin as a cart, so It is possible that an email sent out may result in 5 carts filled and only 2 Sales - this would indicate that 3 of the carts never converted to a sale. If the num,ber of car...
by Dave
Tue Jan 02, 2018 10:16 am
Forum: Report a Bug
Topic: "File Not Found" error at "Register Today"
Replies: 3
Views: 954

Re: "File Not Found" error at "Register Today"

Your signup box is not using the recommended method for insertion on the page. It has been manually configured by your web developer to accomplish a very unique requirement for membership options. Since changing your URL, the change was not made manually to the signup box. We have now addressed this...
by Dave
Mon Jan 01, 2018 5:21 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal payment not populated with address/customer details
Replies: 1
Views: 891

Re: PayPal payment not populated with address/customer details

It appears that the PayPal Standard integration is already sending along the address information. We will need more information about the issue that you are experiencing in order to provide further guidance. Please contact our Support Team via Screenshare Support so that we may assist you further.
by Dave
Fri Dec 29, 2017 10:47 am
Forum: Help / How to use AllProWebTools
Topic: Email Administrative Question
Replies: 1
Views: 1008

Re: Email Administrative Question

We can do a trace to find out what is happening if you can provide the email address that they are sending from. Then ask them to send another email so we can look it up in the daily logs. Please let us know within 24 hours before the log file is purged.
by Dave
Sat Dec 23, 2017 12:32 pm
Forum: Report a Bug
Topic: credit not able to be refunded
Replies: 1
Views: 980

Re: credit not able to be refunded

This error message means that your Paypal API credentials are incorrect. You can access your API settings in your AllProWebTools account from the main menu by selecting "Settings"->"Integrations". Then scroll down and click on "Paypal". In the middle of the screen, you ...
by Dave
Sat Dec 23, 2017 9:15 am
Forum: Report a Bug
Topic: "File Not Found" error at "Register Today"
Replies: 3
Views: 954

Re: "File Not Found" error at "Register Today"

We are happy to help you with this issue. Please provide the URL of the page where you clicked the "Register Today" , so that we may look into this further for you.
by Dave
Fri Dec 22, 2017 7:54 am
Forum: Help / How to use AllProWebTools
Topic: Viewing Old Versions of pages
Replies: 1
Views: 775

Re: Viewing Old Versions of pages

If you go to the "Website" item on the menubar on the left side of the screen and select "My Webpages" you will be taken to a directory of all your webpages. At the top left of that screen, you will see a green button labeled "Create New Page" and a white button next to...
by Dave
Fri Dec 22, 2017 7:49 am
Forum: Help / How to use AllProWebTools
Topic: creating net 30 wholesale accounts
Replies: 1
Views: 1012

Re: creating net 30 wholesale accounts

The ability for a wholesale account to login and pay for a purchase online with NET30 is not currently available (please post a new feature suggestion to have this feature considered for a future version). Wholesale customers can currently pay with NET30 when placing a phone order while there order ...
by Dave
Wed Dec 20, 2017 5:18 pm
Forum: Report a Bug
Topic: address state field not registering
Replies: 1
Views: 695

Re: address state field not registering

Thanks for alerting us to this matter. Your website theme has been adjusted to address this issue.
by Dave
Wed Dec 20, 2017 4:12 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 1774

Re: ebay listing error

Yes, it is a control code - so it is getting copied with the rest of the text but it does not create a visible character that you can see and delete. We can further assist you with more information about the issue. Please use the AllProWebTools Support button to start a screenshare with our Support ...
by Dave
Tue Dec 19, 2017 4:58 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 1774

Re: ebay listing error

You have an invalid character in your product. This can happen when you copy and paste from another source. I suggest re-copying everything, but when you go to paste use the keyboard shortcut ctrl+shift+v instead of the usual ctrl+v. You could also copy to notepad first and then copy from notepad in...
by Dave
Tue Dec 19, 2017 3:16 pm
Forum: Help / How to use AllProWebTools
Topic: Need to install font files for custom font on a website
Replies: 3
Views: 885

Re: Need to install font files for custom font on a website

Got those new file extensions loaded for you!
by Dave
Tue Dec 19, 2017 8:55 am
Forum: Help / How to use AllProWebTools
Topic: anchors
Replies: 3
Views: 1526

Re: anchors

The anchor tag will scroll the page down so that the desired element will be at the very top of the web browser. The theme that you are using on your website was custom built and includes a menubar and header that covers the top 5-10 rows of the web browsers viewing area. In affect, your custom &quo...
by Dave
Mon Dec 18, 2017 2:53 pm
Forum: Report a Bug
Topic: Dropdowns are being cut off
Replies: 2
Views: 953

Re: Dropdowns are being cut off

If you want to try a hack, you may be able to "view source" on the existing lead box and just add the additional words that are beyond the 50 character limit. You could also use this method to change the dropdown list to radio buttons, by copying the current code and modifying it and then ...
by Dave
Fri Dec 15, 2017 4:57 pm
Forum: Suggestions / Feature Requests
Topic: Signature capture using iPad (tablet for wholesale sales)
Replies: 8
Views: 8071

Re: Signature capture using iPad (tablet for wholesale sales)

The video is demonstrating the functionality that is available when accessing your AllProWebTools account from a smartphone via the normal web browser. AllProWebTools uses responsive design so that it will work on any Internet enabled device without the need of an app. There are currently no plans f...
by Dave
Thu Dec 07, 2017 4:44 pm
Forum: Suggestions / Feature Requests
Topic: Custom Fields
Replies: 2
Views: 1130

Re: Custom Fields

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

Here is a video that demonstrates how to use these new features:

by Dave
Thu Dec 07, 2017 4:42 pm
Forum: Suggestions / Feature Requests
Topic: Sign Up Box Feature Request
Replies: 4
Views: 1497

Re: Sign Up Box Feature Request

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You will see a new checkbox to add a message field when you are in the leadbox editor.
by Dave
Thu Dec 07, 2017 4:41 pm
Forum: Suggestions / Feature Requests
Topic: Gift Order
Replies: 4
Views: 1407

Re: Gift Order

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You will now see a check box in the lower right corner of the Point of Sale screen.
by Dave
Thu Dec 07, 2017 4:41 pm
Forum: Help / How to use AllProWebTools
Topic: Favicon Icon
Replies: 5
Views: 1923

Re: Favicon Icon

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
by Dave
Thu Dec 07, 2017 4:40 pm
Forum: Suggestions / Feature Requests
Topic: Make an easy way to reorder Social Media
Replies: 4
Views: 1445

Re: Make an easy way to reorder Social Media

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You can access this setting from the main menu at "Website" -> "Social Media Accounts". Then just simple grab a social icon row and move it's Position in the list!
by Dave
Thu Dec 07, 2017 4:38 pm
Forum: Help / How to use AllProWebTools
Topic: Social Share Icons
Replies: 2
Views: 1013

Re: Social Share Icons

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You can access this setting from the main menu at "Settings" -> "Website". You will find a setting labeled "Social Sidebar" and "Sidebar Position"
by Dave
Fri Dec 01, 2017 6:01 pm
Forum: Help / How to use AllProWebTools
Topic: sign up boxes not working
Replies: 1
Views: 924

Re: sign up boxes not working

I have successfully created a test webpage on your website at: https://www.surroundair.com/davetest/ here I have placed your Registration2 form and it is working. The following is some additional information to streamline your use of AllProWebTools: We have recently added some new Custom Field types...
by Dave
Thu Nov 30, 2017 2:36 pm
Forum: Help / How to use AllProWebTools
Topic: Remove card on file
Replies: 3
Views: 1038

Re: Remove card on file

Card has now been removed.
by Dave
Wed Nov 29, 2017 4:37 pm
Forum: Help / How to use AllProWebTools
Topic: Remove card on file
Replies: 3
Views: 1038

Re: Remove card on file

The ability to delete a credit card on file is available in version 4.62. Since your account has not yet been upgraded, please provide the buyer id and we will remove the card for you.
by Dave
Wed Nov 29, 2017 9:54 am
Forum: Help / How to use AllProWebTools
Topic: "marked shipped" showing as "reshipped"
Replies: 1
Views: 908

Re: "marked shipped" showing as "reshipped"

This sounds interesting, the best way to get help with this would be to initiate a screenshare with our Support Team so that they can see exactly what process you are following. You can click the "Support" button in the top right corner of your console and then follow the instructions in t...
by Dave
Tue Nov 28, 2017 9:19 pm
Forum: Help / How to use AllProWebTools
Topic: Trouble pay invoices after cc updated
Replies: 4
Views: 1373

Re: Trouble pay invoices after cc updated

Yes, we agree that this should be a seamless process that can be performed by your clients themselves. I believe John is attempting to ascertain what is causing this specific issue for your clients, as this has not been reported by any other users. Feel free to send me an email with the client's nam...
by Dave
Thu Nov 09, 2017 3:19 pm
Forum: Suggestions / Feature Requests
Topic: Chat Box for Webinars
Replies: 6
Views: 1275

Re: Chat Box for Webinars

We have 2 ideas to address your needs: 1. Use the Layouts feature to create custom layout called "Webinars" that will allow you to insert your javascript code correctly. This way you can still layout your page and make saves without losing the chatbox code. 2. Insert the chatbox code into ...
by Dave
Tue Nov 07, 2017 7:19 pm
Forum: Suggestions / Feature Requests
Topic: Is this all being released today?
Replies: 3
Views: 1127

Re: Is this all being released today?

Thanks so much, we could not have done this without all of your great suggestions for improvement!
by Dave
Tue Nov 07, 2017 7:19 pm
Forum: Report a Bug
Topic: pre-order says "in stock" in shopoing cart
Replies: 2
Views: 18237

Re: pre-order says "in stock" in shopoing cart

This feature has been added in version 4.62, you can find more information about this release here: viewtopic.php?f=5&t=3557

Plans for the roll out can be read here: viewtopic.php?f=4&t=3841
by Dave
Tue Nov 07, 2017 12:40 pm
Forum: Suggestions / Feature Requests
Topic: Is this all being released today?
Replies: 3
Views: 1127

Re: Is this all being released today?

Yes, we are happy to be releasing version 4.62 today to ALPHA Testers. BETA testers will receive version 4.62 on 11/13/2017. We do NOT recommend ALPHA testing in a live environment as there may be issues that can result in loss of company data. As an AllProWebTools provider or Expert - you can deplo...
by Dave
Mon Nov 06, 2017 5:41 pm
Forum: Help / How to use AllProWebTools
Topic: Edit the 'My Account' Template
Replies: 7
Views: 2751

Re: Edit the 'My Account' Template

The My Account page is used to give customers access to edit their contact information and view past invoices. This is considered an System Page in AllProWebTools where the majority of options on this page directly access data stored in the account. For security and consistency across the platform, ...
by Dave
Fri Nov 03, 2017 3:54 pm
Forum: Report a Bug
Topic: affiliate marketing new name?
Replies: 1
Views: 1278

Re: affiliate marketing new name?

Yes that is the same WebTool - we will look into clarifying the name. Thanks for bringing that to our attention!
by Dave
Mon Oct 30, 2017 2:02 pm
Forum: Help / How to use AllProWebTools
Topic: Adjusting shipping rates
Replies: 2
Views: 892

Re: Adjusting shipping rates

Would it solve your problem if AllProWebTools could detect a certain item in the customer's shopping cart and then NOT offer a specific shipping option?
by Dave
Tue Oct 24, 2017 7:19 pm
Forum: Help / How to use AllProWebTools
Topic: Bounce Rate is very high
Replies: 1
Views: 1202

Re: Bounce Rate is very high

This is a good question. If you click the "bounces" number, you will see a list of all the emails that were recorded as "bounced". It would be helpful to send an email to a few of these from a regular email box so that you can view the details of the reason that the specific emai...
by Dave
Mon Oct 23, 2017 4:08 pm
Forum: Help / How to use AllProWebTools
Topic: Spam report that was a mistake
Replies: 1
Views: 626

Re: Spam report that was a mistake

Great question! The solution is actually the same as how to handle an "invalid" email. Please see this post for the instructions: viewtopic.php?f=3&t=3541&hilit=invalid
by Dave
Mon Oct 23, 2017 10:43 am
Forum: Help / How to use AllProWebTools
Topic: Email Correspondence
Replies: 3
Views: 1410

Re: Email Correspondence

We have found that the 4.000 character limit is sufficient for the majority of our users and helps to cut down on screen clutter and improves load times. If you can explain how this is causing an issue for you, we may be able to assist you with a best practice recommendation to address your needs.
by Dave
Fri Oct 20, 2017 2:57 pm
Forum: Help / How to use AllProWebTools
Topic: How are pages ordered?
Replies: 7
Views: 2522

Re: How are pages ordered?

Please try this again as we have updated it to search for the URL as well.
by Dave
Thu Oct 19, 2017 2:33 pm
Forum: Suggestions / Feature Requests
Topic: Signature capture using iPad (tablet for wholesale sales)
Replies: 8
Views: 8071

Re: Signature capture using iPad (tablet for wholesale sales)

The AllProWebTools mobile apps were discontinued due to lack of demand from our clients.
by Dave
Thu Oct 19, 2017 1:53 pm
Forum: Help / How to use AllProWebTools
Topic: How are pages ordered?
Replies: 7
Views: 2522

Re: How are pages ordered?

It appears that you are using the "on page search" which was designed specifically to find items that are currently displayed on the page. If you are looking for a search feature that will search everything, we suggest using the "magic search" that is located at the top of the sc...
by Dave
Thu Oct 19, 2017 1:19 pm
Forum: Help / How to use AllProWebTools
Topic: payment link on invoice not working
Replies: 3
Views: 1057

Re: payment link on invoice not working

We have just verified that everything in your account is setup correctly. Please contact our Screenshare Support so that they can walk through this issue with you and get it resolved.

Here is a video that explains how to start your Screenshare Support:

https://youtu.be/pm5vXC-1Zgo?t=2m58s
by Dave
Wed Oct 11, 2017 7:33 pm
Forum: Policies / Best Practices
Topic: Coupons
Replies: 1
Views: 1942

Re: Coupons

If you want the coupon to be non-stackable (does not work with any other discount) then it would have to be an "Exclusive" coupon. In the 2nd paragraph above it is explained that "Exclusive" coupons will only apply to a single item in the cart, it will not apply to the entire ord...
by Dave
Tue Oct 10, 2017 12:38 pm
Forum: Help / How to use AllProWebTools
Topic: Updating a buyers payment info
Replies: 3
Views: 2095

Re: Updating a buyers payment info

Thanks for reporting this. There was a specific misconfiguration in your specific account regarding how your SSL certificate was setup. This issue has been corrected and now you should be able to follow the instructions provided earlier.
by Dave
Mon Oct 09, 2017 10:05 am
Forum: Help / How to use AllProWebTools
Topic: Updating a buyers payment info
Replies: 3
Views: 2095

Re: Updating a buyers payment info

Perhaps this recent blog post will help you: https://www.allprowebtools.com/How-to-Login-as-a-Buyer/

If not, let us know here.
by Dave
Fri Oct 06, 2017 1:03 pm
Forum: Help / How to use AllProWebTools
Topic: Unable to verify email
Replies: 2
Views: 1082

Re: Unable to verify email

Go to "Settings" -> "Email" and click the 2nd tab over that says "SMTP Settings". You will see a red error message that indicates that you have not completed the DNS verification process.

Just click the green button that says "Verify DNS"
by Dave
Fri Oct 06, 2017 9:34 am
Forum: Help / How to use AllProWebTools
Topic: Duplicate Contacts
Replies: 3
Views: 1635

Re: Duplicate Contacts

We would like to understand your needs more fully. Are you finding duplicate email addresses or phone numbers? You may consider contacting our ScreenShare Support so that you can speak directly with a member of our Support Team and show them exactly what you are experiencing. Here is a video with di...
by Dave
Fri Oct 06, 2017 9:25 am
Forum: Help / How to use AllProWebTools
Topic: Integrate with Connectwise
Replies: 2
Views: 896

Re: Integrate with Connectwise

This is the first request for an integration with ConnectWise. If you would like to request a special quote for custom integration, the first step is to describe in detail how you would like that integration to work. Please provide a detailed description of how the 2 systems would work together so t...
by Dave
Wed Oct 04, 2017 9:41 am
Forum: Help / How to use AllProWebTools
Topic: Error on Check out Page for Physical Products
Replies: 2
Views: 1175

Re: Error on Check out Page for Physical Products

If you are receiving an error that there are no available shipping options, this means that of the shipping options that you have enabled, none will allow shipping of that particular package to that particular address from your business address. Items to check: 1. From Address: In the console, go to...

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