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by Dave
Tue Jun 26, 2018 3:44 pm
Forum: Policies / Best Practices
Topic: Subdomain Setup
Replies: 0
Views: 995

Subdomain Setup

It is recommended only to use the temporary domains: greatmockup.com and myallprowebtools.com when first setting up your account. We highly recommend that you create a subdomain on your own website domain for hosting your AllProWebTools CRM. So instead of using: mycompany.greatmockup.com we recommen...
by Dave
Tue Jun 26, 2018 11:08 am
Forum: Policies / Best Practices
Topic: New Account Setup
Replies: 0
Views: 581

New Account Setup

For AllPro Providers and AllPro Experts: Here is a video that demonstrates the following steps: 2jUT8_Yg-NU 1. Create a CRM record for the client or go to their existing CRM record. 2. Click the "Deploy button" in the "Provider Control Panel" on the right. a. Choose which service...
by Dave
Fri Jun 22, 2018 12:59 pm
Forum: Help / How to use AllProWebTools
Topic: Agree to terms before purchase product
Replies: 2
Views: 651

Re: Agree to terms before purchase product

You can turn on this feature by choosing "settings" -> "website" from the main menu. On the right side of the screen you will see "Set Terms and Conditions" - click this link to require Terms and Conditions and also to define the verbiage. This will add a required check...
by Dave
Fri Jun 22, 2018 11:49 am
Forum: Help / How to use AllProWebTools
Topic: Client can't see the "login as buyer"
Replies: 2
Views: 864

Re: Client can't see the "login as buyer"

It is possible that the user that you have setup does not have the correct permissions to see the "login as buyer" button. The user will need to be set to either "owner" or "administrator". You can set this by going to "settings" -> "Users" and then ...
by Dave
Tue Jun 19, 2018 12:39 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1313

Re: blog comment notifications?

Yes, you already have a line that says: <meta property="fb:admins" content="100001267235836" />

Just add your new line right under it - it is ok to have multiple lines.
by Dave
Mon Jun 18, 2018 9:23 am
Forum: Help / How to use AllProWebTools
Topic: GDPR compliance
Replies: 6
Views: 1756

Re: GDPR compliance

The following 2 quotes do not apply to AllProWebTools in any way: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we w...
by Dave
Mon Jun 18, 2018 9:03 am
Forum: Help / How to use AllProWebTools
Topic: Themes
Replies: 3
Views: 1850

Re: Themes

We recommend that you contact the company that you purchased the theme from to assist you with this issue.

You can also choose from a number of free themes here: http://allprowebtoolsthemes.com/
by Dave
Wed Jun 13, 2018 1:36 pm
Forum: Help / How to use AllProWebTools
Topic: reoccurring order discount?
Replies: 3
Views: 753

Re: reoccurring order discount?

I am not aware of anything that would have turned this feature on automatically. You can check the setting over the next few weeks and if you see it change reply back to this thread so we can investigate further.
by Dave
Mon Jun 11, 2018 4:19 pm
Forum: Help / How to use AllProWebTools
Topic: reoccurring order discount?
Replies: 3
Views: 753

Re: reoccurring order discount?

You can change this setting by clicking on "Settings" -> "Store". On this page you can click the tab called "Recurring Product Options". This will change how any future autoships are discounted. For the current autoships orders that are in place: From your main dashboar...
by Dave
Mon Jun 11, 2018 1:15 pm
Forum: Report a Bug
Topic: shopping cart payment error
Replies: 1
Views: 778

Re: shopping cart payment error

In an effort to reproduce the issue that you have described, I logged into your website as buyer# 30015 and added the same product to my cart and then proceeded to checkout. Here is the screen that I filled out: noni1b.png Next I pressed the "Place Order" button and then got this screen: n...
by Dave
Mon Jun 11, 2018 12:29 pm
Forum: Help / How to use AllProWebTools
Topic: blog comment notifications?
Replies: 5
Views: 1313

Re: blog comment notifications?

By placing your Facebook Admin ID in the Head of your website, you will recieve notifications everytime a comment is made on your website using the Facebook Comment feature. This is described in more detail here: https://developers.facebook.com/docs/plugins/comments/#moderation-setup-instructions To...
by Dave
Thu Jun 07, 2018 8:40 am
Forum: Help / How to use AllProWebTools
Topic: Adding a Comment Field to a Product
Replies: 1
Views: 673

Re: Adding a Comment Field to a Product

There are a 2 options that may address your needs: 1. There is a place to add comments to an order. This is usually meant for "Gift Messages" but it can be re-worded for your needs. Here is a picture of what it looks like: gift-message.png 2. You may also consider adding a variation to you...
by Dave
Tue Jun 05, 2018 10:25 am
Forum: Suggestions / Feature Requests
Topic: Tracking who downloaded files, and starting/stopping campaigns based on that
Replies: 2
Views: 731

Re: Tracking who downloaded files, and starting/stopping campaigns based on that

Thanks - this is a great idea and we will consider adding it to a future version!
by Dave
Thu May 31, 2018 1:02 pm
Forum: Report a Bug
Topic: Invoice shows double shipping
Replies: 1
Views: 621

Re: Invoice shows double shipping

This has been corrected for you.
by Dave
Mon May 28, 2018 2:24 pm
Forum: Suggestions / Feature Requests
Topic: Double Optin
Replies: 1
Views: 815

Re: Double Optin

I am not aware of any specific requirements by the EU GDPR stating that double opt-in is a requirement. According to this article by Hubspot , here is what they have to say: "The GDPR is silent on whether this form of consent is required, and unless guidance to the contrary is issued by the EU ...
by Dave
Wed May 23, 2018 6:21 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1703

Re: Error #994

An update has just been applied that we hope will address the odd issue caused by the Microsoft Edge browser version 42. Please let us know if you continue to see an issue with this.
by Dave
Wed May 23, 2018 5:46 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1703

Re: Error #994

Thanks to your posting of specific order numbers where this issue occurred, we have discovered that this issue is only affecting customers who are using MIcrosoft Edge 42.

We are currently looking for a resolution to this issue based on this new finding...
by Dave
Wed May 23, 2018 5:14 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1703

Re: Error #994

Order #36272 has been voided and replaced with order #36297.
by Dave
Tue May 22, 2018 5:55 pm
Forum: Help / How to use AllProWebTools
Topic: Secondary Menu bar 'flyouts'
Replies: 1
Views: 900

Re: Secondary Menu bar 'flyouts'

You should be able to address this issue by NOT using the automatic "store" menu item that contains ALL the categories. You can instead, manually define the menubar and it's first-level submenu. Each submenu, can then link directly to that specific category. All of this would be done from ...
by Dave
Tue May 22, 2018 2:29 pm
Forum: Help / How to use AllProWebTools
Topic: primary processor
Replies: 1
Views: 580

Re: primary processor

We would recommend using our Screenshare Support to help you with this issue. You will be able to share your screen with our Support Team and they can quickly help you to address this issue. Here is a video that will show you how to start your Screenshare Support:

by Dave
Tue May 22, 2018 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: a 'look inside' feature
Replies: 1
Views: 532

Re: a 'look inside' feature

Yes, this would simply be a second product image uploaded that shows the inside of the book.
by Dave
Tue May 22, 2018 12:35 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1703

Re: Error #994

This order has been updated as requested.
by Dave
Tue May 22, 2018 12:06 pm
Forum: Help / How to use AllProWebTools
Topic: Shortcode to display specific products
Replies: 1
Views: 570

Re: Shortcode to display specific products

There are many details to be discussed regarding this, I recommend that you start a Support Screenshare to address this issue further. Here is a video that will show you how to start a Support Screenshare:

by Dave
Tue May 22, 2018 12:02 pm
Forum: Help / How to use AllProWebTools
Topic: GDPR compliance
Replies: 6
Views: 1756

Re: GDPR compliance

The GDPR law covers a wide number of business processes and procedures that are best evaluated by legal counsel with knowledge specific to YOUR business. It will be very difficult to find any person or website that can provide a "one size fits all" answer to how your business can be assure...
by Dave
Mon May 21, 2018 12:42 pm
Forum: Help / How to use AllProWebTools
Topic: Donate Button
Replies: 1
Views: 464

Re: Donate Button

There are a few options to accomplish this: 1. You could use a standard paypal donate button and embed it with plain HTML. 2. Another idea would be to create a product called "Donation" with a default price of $1.00. Then the website visitor could adjust the quantity to adjust the price. S...
by Dave
Sun May 20, 2018 6:06 pm
Forum: Report a Bug
Topic: Error #994
Replies: 9
Views: 1703

Re: Error #994

Both of these invoices have been updated as you requested. We have traced the website visits for the most recent invoice and are currently unable to find any buttons or links that would cause this issue. Your detailed questions from the client were helpful. Please continue to provide us with details...
by Dave
Sat May 19, 2018 2:06 pm
Forum: Help / How to use AllProWebTools
Topic: event sign up
Replies: 1
Views: 714

Re: event sign up

Step 1 will be to connect your AllProWebTools account to a payment method such as Stripe, Square, or Paypal - you can find more information about the payment forms available here: https://www.allprowebtools.com/How-to-Accept-Credit-Card-Payments-through-Your-AllProWebTools/. You can learn how to int...
by Dave
Fri May 18, 2018 12:07 pm
Forum: Help / How to use AllProWebTools
Topic: Shipping and Tax Questions
Replies: 3
Views: 1193

Re: Shipping and Tax Questions

For the situation that you describe, we recommend including the shipping price in the sales price of the item. Then you can advertise "Free Shipping" on your website. Offering free shipping has been shown to increase sales on your website. Here are 2 articles that explain this marketing st...
by Dave
Sat Apr 28, 2018 2:37 pm
Forum: Suggestions / Feature Requests
Topic: Category Report Request
Replies: 1
Views: 913

Re: Category Report Request

Thanks for the suggestion! This feature has been added and you will now find it as a new button next to the filter called "Group By Category".

Enjoy!

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tim-feature.png (6.52 KiB) Viewed 834 times
by Dave
Mon Apr 23, 2018 11:26 am
Forum: Report a Bug
Topic: p tags being inserted
Replies: 4
Views: 1371

Re: p tags being inserted

Yes, we are currently working with TinyMCE on this issue and hope to have it resolved soon.
by Dave
Thu Apr 19, 2018 11:24 pm
Forum: Report a Bug
Topic: You have a new client
Replies: 1
Views: 880

Re: You have a new client

The referral was sent properly, unfortunately the account being referred had not updated any of their company information so you do not have the correct company name, phone number, email address, etc. It looks like this account was sent to you by Certified Expert: Blue Zenith. Perhaps you can contac...
by Dave
Thu Apr 12, 2018 3:24 pm
Forum: Report a Bug
Topic: p tags being inserted
Replies: 4
Views: 1371

Re: p tags being inserted

We appreciate your bringing this to our attention. The software that provides the ability to edit your description is not written by the AllProWebTools Team and is actually provided by tinymce.com. The issue that you are referring to is likely caused by the current version of tinymce. We have search...
by Dave
Mon Mar 26, 2018 12:44 pm
Forum: Help / How to use AllProWebTools
Topic: Scheduling upcoming email newsletters
Replies: 4
Views: 1207

Re: Scheduling upcoming email newsletters

Yes, there is a "more" button in the top right corner of the box where you are seeing only 3 emails. It looks like a square with an arrow pointing up and to the right.
by Dave
Fri Mar 23, 2018 1:18 pm
Forum: Help / How to use AllProWebTools
Topic: Dictonairy Terms Problem
Replies: 1
Views: 911

Re: Dictonairy Terms Problem

The term "Pressure Washing" is already part of the term "Pressure Washing Fort Collins", you cannot create a dictionary term that is part of another already existing term. This would be counterproductive for SEO purposes. It is best to have the most specific term, rather than a b...
by Dave
Fri Mar 23, 2018 12:52 pm
Forum: Report a Bug
Topic: Print Invoices loads error page
Replies: 1
Views: 781

Re: Print Invoices loads error page

Thank you for reporting this. The issue has now been addressed.
by Dave
Thu Mar 22, 2018 1:24 pm
Forum: Report a Bug
Topic: ' showing as &rsquo;
Replies: 5
Views: 1467

Re: ' showing as &rsquo;

This invoice has been corrected.
by Dave
Thu Mar 22, 2018 12:12 pm
Forum: Help / How to use AllProWebTools
Topic: event registration plug in?
Replies: 1
Views: 766

Re: event registration plug in?

I am not sure how your registration process can be built in a streamlined fassion inside of AllProWebTools. if you have found a solution with another provider, they will likely provide you with some HTML code that can be inserted on your website to put their form inside your website - but this is a ...
by Dave
Thu Mar 22, 2018 11:34 am
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 2434

Re: ebay listing error

I agree that is very strange and I do not know why the Mac would be hiding the character from your view...
by Dave
Wed Mar 21, 2018 2:35 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 2434

Re: ebay listing error

In looking at the description for both of the products that you have referred to, I can clearly see an invalid character in the last sentence for both products. It appears on the screen as a square (  ) within the text. A square (  ) is not a valid English character that can be found on your keybo...
by Dave
Wed Mar 21, 2018 1:16 pm
Forum: Report a Bug
Topic: Cities aren't automatically generating anymore
Replies: 6
Views: 2836

Re: Cities aren't automatically generating anymore

UPDATE:

Our support team has recently discovered an intermittent issue that was causing the zip code system to occasionally miss updating the city and state. This has now been corrected.
by Dave
Tue Mar 20, 2018 1:14 pm
Forum: Help / How to use AllProWebTools
Topic: A Product with extra text fields
Replies: 3
Views: 1381

Re: A Product with extra text fields

Yes, that is a great idea. You can define any thank you page that you like and embed any web form that you like.
by Dave
Tue Mar 20, 2018 11:33 am
Forum: Help / How to use AllProWebTools
Topic: A Product with extra text fields
Replies: 3
Views: 1381

Re: A Product with extra text fields

I am not aware of a way to specifically request additional information per product. We do offer 2 ways for the customer to add special instructions to an order. The first is called the "Gift Message", this can be styled to change the text to something more appropriate for your use. Whateve...
by Dave
Mon Mar 19, 2018 4:15 pm
Forum: Help / How to use AllProWebTools
Topic: staff having a problem using search button or accessing support
Replies: 1
Views: 823

Re: staff having a problem using search button or accessing support

We spoke with Dylan and found that he is using a MacBook that is over 5 years old and the MacOS is several versions old. This is preventing his web browsers from updating to the latest version. His Firefox was on version 48 and the most recent version available is currently 58. Keeping your web brow...
by Dave
Mon Mar 19, 2018 1:19 pm
Forum: Help / How to use AllProWebTools
Topic: app
Replies: 1
Views: 865

Re: app

You can login to your AllProWebTools account with the same login and password that you use on a desktop. Just click on the link in the welcome email from AllProWebTools and login - no app needed! If you want to create a shortcut on your home screen, there is usually and option to do that from your w...
by Dave
Mon Mar 19, 2018 1:17 pm
Forum: Report a Bug
Topic: ' showing as &rsquo;
Replies: 5
Views: 1467

Re: ' showing as &rsquo;

The gift message has been corrected for this order.
by Dave
Mon Mar 19, 2018 9:12 am
Forum: Report a Bug
Topic: Images not viewable to insert
Replies: 1
Views: 973

Re: Images not viewable to insert

Thanks for alerting us to this issue. I have logged into the account that you are referring to and I have successfully added an image to one of the existing emails. I was able to do this with both Chrome web browser and Firefox web browser. We recommend using the very latest version of your web brow...
by Dave
Sat Mar 03, 2018 4:32 pm
Forum: Help / How to use AllProWebTools
Topic: Coupon code confusion
Replies: 4
Views: 1298

Re: Coupon code confusion

There is another option to either upload or download a list of aliased coupon codes. This would allow you to provide the 3rd party with a list of generated single-use codes that they can upload into their system. You can generate as many codes as you like in advance and download them as a CSV. Choos...
by Dave
Sat Mar 03, 2018 4:28 pm
Forum: Help / How to use AllProWebTools
Topic: Not getting emails for forum responses
Replies: 5
Views: 1743

Re: Not getting emails for forum responses

yes, you will see emails from the forum from that address.
by Dave
Thu Mar 01, 2018 12:26 pm
Forum: Report a Bug
Topic: I cannot access any of my backend links
Replies: 2
Views: 1120

Re: I cannot access any of my backend links

Please start a Support screenshare so that we may assist you with this. Here is a video with instructions:

by Dave
Wed Feb 28, 2018 4:30 pm
Forum: Help / How to use AllProWebTools
Topic: Coupon code confusion
Replies: 4
Views: 1298

Re: Coupon code confusion

From your description - everything is working correctly. What you need to use are called coupon aliases. You can set a coupon alias to reference the original coupon code. An infinite number of “Aliases” (or copies) can be made from a single coupon. As long as the original coupon code is never used. ...

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