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by Dave
Tue Jan 30, 2018 12:18 pm
Forum: Help / How to use AllProWebTools
Topic: Large number of bounced emails
Replies: 7
Views: 1666

Re: Large number of bounced emails

APWT-SMTP does not offer a dedicated IP. Is there a reason that you need one?

Yes, we can reset your email addresses once you have found an SMTP service that will suit your needs.
by Dave
Mon Jan 29, 2018 4:51 pm
Forum: Help / How to use AllProWebTools
Topic: Open email in new tab
Replies: 2
Views: 1239

Re: Open email in new tab

This feature is already included in the footer of all emails, where it says "Trouble viewing this email?". Here is an example: email-footer.png If you want to place this link somewhere else in the email, you can send your self a test email to get the link code and then manually insert it w...
by Dave
Mon Jan 29, 2018 3:32 pm
Forum: Help / How to use AllProWebTools
Topic: New to APWT
Replies: 3
Views: 1445

Re: New to APWT

WordPress plugins are not compatible with the AllProWebTools platform. SEO tools are already built in to the AllProWebTools such as the Dictionary system for internal linking: https://www.allprowebtools.com/New-from-AllProWebTools-How-to-Use-the-New-Dictionary-Tool/ Uv-5EUMvrk8 You may also be inter...
by Dave
Mon Jan 29, 2018 11:13 am
Forum: Help / How to use AllProWebTools
Topic: New to APWT
Replies: 3
Views: 1445

Re: New to APWT

Welcome to the team as an AllPro Provider! We have provided a very detailed explanation of the AllPro Experts/Providers system here: https://www.allprowebtools.com/New-from-AllProWebTools-AllPro-Experts/ You will use your main account to create all of your sub-accounts for your customers. Here is a ...
by Dave
Thu Jan 25, 2018 4:27 pm
Forum: Report a Bug
Topic: Email error message
Replies: 1
Views: 905

Re: Email error message

This question has already been addressed here: viewtopic.php?f=3&t=3890
by Dave
Thu Jan 25, 2018 3:09 pm
Forum: Report a Bug
Topic: invoice missing shipping line
Replies: 1
Views: 841

Re: invoice missing shipping line

This has been addressed for you.
by Dave
Wed Jan 24, 2018 4:35 pm
Forum: Report a Bug
Topic: Google Drive Integration Error
Replies: 3
Views: 1592

Re: Google Drive Integration Error

This issue was ultimately resolved by manually creating the folder called "AllProWebTools" in the root of Google Drive BEFORE connecting it to the AllProWebTools account.
by Dave
Wed Jan 24, 2018 9:06 am
Forum: Report a Bug
Topic: Google Drive Integration Error
Replies: 3
Views: 1592

Re: Google Drive Integration Error

We have successfully connected our test google drive account directly to YOUR AllProWebTools account. Please try integrating again by going to the integration screen. You should see a blue bar at the top that says "There is already a Google Drive account connected." - that is our test acco...
by Dave
Mon Jan 22, 2018 11:46 pm
Forum: Report a Bug
Topic: error when attempting to send invoice emails
Replies: 4
Views: 1386

Re: error when attempting to send invoice emails

I will contact you tomorrow to discuss a few options with you.
by Dave
Mon Jan 22, 2018 3:37 pm
Forum: Report a Bug
Topic: error when attempting to send invoice emails
Replies: 4
Views: 1386

Re: error when attempting to send invoice emails

We are no longer recommending mailgun as a reliable bulk email service provider. You can wait and try again later, or read this link for recommended options: https://www.allprowebtools.com/AllProWe ... P-Service/
by Dave
Wed Jan 17, 2018 7:40 pm
Forum: Help / How to use AllProWebTools
Topic: Accidental unsubscribe
Replies: 2
Views: 1285

Re: Accidental unsubscribe

It depends how the client unsubscribed, they may have marked your emails as spam, unsubscribed from all mailings, or just unsubscribed from a single "tag". If they have marked your emails as spam : you can reverse this by clicking on their email address in their CRM record. You will see a ...
by Dave
Wed Jan 17, 2018 7:28 pm
Forum: Help / How to use AllProWebTools
Topic: How do I edit the words in the variation options?
Replies: 3
Views: 1695

Re: How do I edit the words in the variation options?

From what I can tell from this account. It looks like you have applied some old variations to a new product. The original variation value of "12/5 5:30pm to 8pm" was created on 11/08/2017 for an event that occurred on 12/5. The recommended practice would be to create a whole new product (i...
by Dave
Sat Jan 13, 2018 10:20 pm
Forum: Report a Bug
Topic: Slow Access and the "Meltdown" / "Spectre" vulnerabilities
Replies: 0
Views: 797

Slow Access and the "Meltdown" / "Spectre" vulnerabilities

You may have heard about the serious vulnerability that renders most all computers and smartphones that was announced recently. You can read more here: https://www.popsci.com/meltdown-spectre-what-to-do AllProWebTools quickly applied the recommended patches to protect our clients. We then started to...
by Dave
Tue Jan 09, 2018 10:42 pm
Forum: Report a Bug
Topic: Trouble getting Leadboxes hooked up on WordPress
Replies: 2
Views: 1592

Re: Trouble getting Leadboxes hooked up on WordPress

I have successfully connected this account to a test WordPress install.
Is the WordPress version up to date for your client?
by Dave
Fri Jan 05, 2018 9:41 am
Forum: Help / How to use AllProWebTools
Topic: How to see who added an item to the cart
Replies: 3
Views: 1602

Re: How to see who added an item to the cart

Yes, "carts" refer to someone adding an item to a cart. This could happen if they were to click on a purchasable item.
by Dave
Thu Jan 04, 2018 4:59 pm
Forum: Report a Bug
Topic: credit not able to be refunded
Replies: 1
Views: 962

Re: credit not able to be refunded

It appears that this order was originally created on October 18th 2017 - this was over 2 months ago. It is possible that the customer has cancelled their credit card, or their credit card has expired and they were assigned a new credit card number. You may need to attempt the refund directly with Au...
by Dave
Thu Jan 04, 2018 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Client seeing update CC screen
Replies: 2
Views: 1150

Re: Client seeing update CC screen

This is just a reminder that the card will expire within 30 days. Most credit card companies will send out a new card 30 days before expiration. The reminder screen was designed to be ignored by clicking the "Close" button. Your client messaged us directly and indicated that she is unable ...
by Dave
Thu Jan 04, 2018 9:22 am
Forum: Help / How to use AllProWebTools
Topic: How to see who added an item to the cart
Replies: 3
Views: 1602

Re: How to see who added an item to the cart

The cart statistic will report all carts filled, even if they eventually converted into a sale. All sales begin as a cart, so It is possible that an email sent out may result in 5 carts filled and only 2 Sales - this would indicate that 3 of the carts never converted to a sale. If the num,ber of car...
by Dave
Tue Jan 02, 2018 10:16 am
Forum: Report a Bug
Topic: "File Not Found" error at "Register Today"
Replies: 3
Views: 1038

Re: "File Not Found" error at "Register Today"

Your signup box is not using the recommended method for insertion on the page. It has been manually configured by your web developer to accomplish a very unique requirement for membership options. Since changing your URL, the change was not made manually to the signup box. We have now addressed this...
by Dave
Mon Jan 01, 2018 5:21 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal payment not populated with address/customer details
Replies: 1
Views: 961

Re: PayPal payment not populated with address/customer details

It appears that the PayPal Standard integration is already sending along the address information. We will need more information about the issue that you are experiencing in order to provide further guidance. Please contact our Support Team via Screenshare Support so that we may assist you further.
by Dave
Fri Dec 29, 2017 10:47 am
Forum: Help / How to use AllProWebTools
Topic: Email Administrative Question
Replies: 1
Views: 1087

Re: Email Administrative Question

We can do a trace to find out what is happening if you can provide the email address that they are sending from. Then ask them to send another email so we can look it up in the daily logs. Please let us know within 24 hours before the log file is purged.
by Dave
Sat Dec 23, 2017 12:32 pm
Forum: Report a Bug
Topic: credit not able to be refunded
Replies: 1
Views: 1089

Re: credit not able to be refunded

This error message means that your Paypal API credentials are incorrect. You can access your API settings in your AllProWebTools account from the main menu by selecting "Settings"->"Integrations". Then scroll down and click on "Paypal". In the middle of the screen, you ...
by Dave
Sat Dec 23, 2017 9:15 am
Forum: Report a Bug
Topic: "File Not Found" error at "Register Today"
Replies: 3
Views: 1038

Re: "File Not Found" error at "Register Today"

We are happy to help you with this issue. Please provide the URL of the page where you clicked the "Register Today" , so that we may look into this further for you.
by Dave
Fri Dec 22, 2017 7:54 am
Forum: Help / How to use AllProWebTools
Topic: Viewing Old Versions of pages
Replies: 1
Views: 844

Re: Viewing Old Versions of pages

If you go to the "Website" item on the menubar on the left side of the screen and select "My Webpages" you will be taken to a directory of all your webpages. At the top left of that screen, you will see a green button labeled "Create New Page" and a white button next to...
by Dave
Fri Dec 22, 2017 7:49 am
Forum: Help / How to use AllProWebTools
Topic: creating net 30 wholesale accounts
Replies: 1
Views: 1107

Re: creating net 30 wholesale accounts

The ability for a wholesale account to login and pay for a purchase online with NET30 is not currently available (please post a new feature suggestion to have this feature considered for a future version). Wholesale customers can currently pay with NET30 when placing a phone order while there order ...
by Dave
Wed Dec 20, 2017 5:18 pm
Forum: Report a Bug
Topic: address state field not registering
Replies: 1
Views: 766

Re: address state field not registering

Thanks for alerting us to this matter. Your website theme has been adjusted to address this issue.
by Dave
Wed Dec 20, 2017 4:12 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 1921

Re: ebay listing error

Yes, it is a control code - so it is getting copied with the rest of the text but it does not create a visible character that you can see and delete. We can further assist you with more information about the issue. Please use the AllProWebTools Support button to start a screenshare with our Support ...
by Dave
Tue Dec 19, 2017 4:58 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 1921

Re: ebay listing error

You have an invalid character in your product. This can happen when you copy and paste from another source. I suggest re-copying everything, but when you go to paste use the keyboard shortcut ctrl+shift+v instead of the usual ctrl+v. You could also copy to notepad first and then copy from notepad in...
by Dave
Tue Dec 19, 2017 3:16 pm
Forum: Help / How to use AllProWebTools
Topic: Need to install font files for custom font on a website
Replies: 3
Views: 950

Re: Need to install font files for custom font on a website

Got those new file extensions loaded for you!
by Dave
Tue Dec 19, 2017 8:55 am
Forum: Help / How to use AllProWebTools
Topic: anchors
Replies: 3
Views: 1582

Re: anchors

The anchor tag will scroll the page down so that the desired element will be at the very top of the web browser. The theme that you are using on your website was custom built and includes a menubar and header that covers the top 5-10 rows of the web browsers viewing area. In affect, your custom &quo...
by Dave
Mon Dec 18, 2017 2:53 pm
Forum: Report a Bug
Topic: Dropdowns are being cut off
Replies: 2
Views: 1040

Re: Dropdowns are being cut off

If you want to try a hack, you may be able to "view source" on the existing lead box and just add the additional words that are beyond the 50 character limit. You could also use this method to change the dropdown list to radio buttons, by copying the current code and modifying it and then ...
by Dave
Fri Dec 15, 2017 4:57 pm
Forum: Suggestions / Feature Requests
Topic: Signature capture using iPad (tablet for wholesale sales)
Replies: 8
Views: 8232

Re: Signature capture using iPad (tablet for wholesale sales)

The video is demonstrating the functionality that is available when accessing your AllProWebTools account from a smartphone via the normal web browser. AllProWebTools uses responsive design so that it will work on any Internet enabled device without the need of an app. There are currently no plans f...
by Dave
Thu Dec 07, 2017 4:44 pm
Forum: Suggestions / Feature Requests
Topic: Custom Fields
Replies: 2
Views: 1181

Re: Custom Fields

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

Here is a video that demonstrates how to use these new features:

by Dave
Thu Dec 07, 2017 4:42 pm
Forum: Suggestions / Feature Requests
Topic: Sign Up Box Feature Request
Replies: 4
Views: 1604

Re: Sign Up Box Feature Request

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You will see a new checkbox to add a message field when you are in the leadbox editor.
by Dave
Thu Dec 07, 2017 4:41 pm
Forum: Suggestions / Feature Requests
Topic: Gift Order
Replies: 4
Views: 1525

Re: Gift Order

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You will now see a check box in the lower right corner of the Point of Sale screen.
by Dave
Thu Dec 07, 2017 4:41 pm
Forum: Help / How to use AllProWebTools
Topic: Favicon Icon
Replies: 5
Views: 2047

Re: Favicon Icon

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
by Dave
Thu Dec 07, 2017 4:40 pm
Forum: Suggestions / Feature Requests
Topic: Make an easy way to reorder Social Media
Replies: 4
Views: 1545

Re: Make an easy way to reorder Social Media

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You can access this setting from the main menu at "Website" -> "Social Media Accounts". Then just simple grab a social icon row and move it's Position in the list!
by Dave
Thu Dec 07, 2017 4:38 pm
Forum: Help / How to use AllProWebTools
Topic: Social Share Icons
Replies: 2
Views: 1095

Re: Social Share Icons

Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.

You can access this setting from the main menu at "Settings" -> "Website". You will find a setting labeled "Social Sidebar" and "Sidebar Position"
by Dave
Fri Dec 01, 2017 6:01 pm
Forum: Help / How to use AllProWebTools
Topic: sign up boxes not working
Replies: 1
Views: 1011

Re: sign up boxes not working

I have successfully created a test webpage on your website at: https://www.surroundair.com/davetest/ here I have placed your Registration2 form and it is working. The following is some additional information to streamline your use of AllProWebTools: We have recently added some new Custom Field types...
by Dave
Thu Nov 30, 2017 2:36 pm
Forum: Help / How to use AllProWebTools
Topic: Remove card on file
Replies: 3
Views: 1121

Re: Remove card on file

Card has now been removed.
by Dave
Wed Nov 29, 2017 4:37 pm
Forum: Help / How to use AllProWebTools
Topic: Remove card on file
Replies: 3
Views: 1121

Re: Remove card on file

The ability to delete a credit card on file is available in version 4.62. Since your account has not yet been upgraded, please provide the buyer id and we will remove the card for you.
by Dave
Wed Nov 29, 2017 9:54 am
Forum: Help / How to use AllProWebTools
Topic: "marked shipped" showing as "reshipped"
Replies: 1
Views: 989

Re: "marked shipped" showing as "reshipped"

This sounds interesting, the best way to get help with this would be to initiate a screenshare with our Support Team so that they can see exactly what process you are following. You can click the "Support" button in the top right corner of your console and then follow the instructions in t...
by Dave
Tue Nov 28, 2017 9:19 pm
Forum: Help / How to use AllProWebTools
Topic: Trouble pay invoices after cc updated
Replies: 4
Views: 1499

Re: Trouble pay invoices after cc updated

Yes, we agree that this should be a seamless process that can be performed by your clients themselves. I believe John is attempting to ascertain what is causing this specific issue for your clients, as this has not been reported by any other users. Feel free to send me an email with the client's nam...
by Dave
Thu Nov 09, 2017 3:19 pm
Forum: Suggestions / Feature Requests
Topic: Chat Box for Webinars
Replies: 6
Views: 1334

Re: Chat Box for Webinars

We have 2 ideas to address your needs: 1. Use the Layouts feature to create custom layout called "Webinars" that will allow you to insert your javascript code correctly. This way you can still layout your page and make saves without losing the chatbox code. 2. Insert the chatbox code into ...
by Dave
Tue Nov 07, 2017 7:19 pm
Forum: Suggestions / Feature Requests
Topic: Is this all being released today?
Replies: 3
Views: 1227

Re: Is this all being released today?

Thanks so much, we could not have done this without all of your great suggestions for improvement!
by Dave
Tue Nov 07, 2017 7:19 pm
Forum: Report a Bug
Topic: pre-order says "in stock" in shopoing cart
Replies: 2
Views: 18317

Re: pre-order says "in stock" in shopoing cart

This feature has been added in version 4.62, you can find more information about this release here: viewtopic.php?f=5&t=3557

Plans for the roll out can be read here: viewtopic.php?f=4&t=3841
by Dave
Tue Nov 07, 2017 12:40 pm
Forum: Suggestions / Feature Requests
Topic: Is this all being released today?
Replies: 3
Views: 1227

Re: Is this all being released today?

Yes, we are happy to be releasing version 4.62 today to ALPHA Testers. BETA testers will receive version 4.62 on 11/13/2017. We do NOT recommend ALPHA testing in a live environment as there may be issues that can result in loss of company data. As an AllProWebTools provider or Expert - you can deplo...
by Dave
Mon Nov 06, 2017 5:41 pm
Forum: Help / How to use AllProWebTools
Topic: Edit the 'My Account' Template
Replies: 7
Views: 3037

Re: Edit the 'My Account' Template

The My Account page is used to give customers access to edit their contact information and view past invoices. This is considered an System Page in AllProWebTools where the majority of options on this page directly access data stored in the account. For security and consistency across the platform, ...
by Dave
Fri Nov 03, 2017 3:54 pm
Forum: Report a Bug
Topic: affiliate marketing new name?
Replies: 1
Views: 1360

Re: affiliate marketing new name?

Yes that is the same WebTool - we will look into clarifying the name. Thanks for bringing that to our attention!

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