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by Dave
Thu Feb 22, 2018 3:21 pm
Forum: Report a Bug
Topic: Difficulty doing training when both logged in
Replies: 3
Views: 1716

Re: Difficulty doing training when both logged in

The 2 accounts have been upgraded.
by Dave
Thu Feb 22, 2018 2:33 pm
Forum: Report a Bug
Topic: Difficulty doing training when both logged in
Replies: 3
Views: 1716

Re: Difficulty doing training when both logged in

Great question! Your Expert account is using the latest version of AllProWebTools (version 4.63) and you are likely using the very latest version of your web browser. There have been many recent updates to web browsers that have affected the ability to use the older version of AllProWebTools (versio...
by Dave
Wed Feb 21, 2018 4:37 pm
Forum: Report a Bug
Topic: Cities aren't automatically generating anymore
Replies: 6
Views: 2807

Re: Cities aren't automatically generating anymore

Thanks for reporting this. I have tried several times to replicate the issue that you are referring to. Can you provide some more detail? 1. Does this happen every time or just sometime? 2. What browser are you using and are you using an Apple computer or a PC? 3. What version is the browser that yo...
by Dave
Wed Feb 21, 2018 2:37 pm
Forum: Help / How to use AllProWebTools
Topic: Dictionary SEO & Case Sensitivity
Replies: 1
Views: 955

Re: Dictionary SEO & Case Sensitivity

Thanks for all of the great questions! The Dictionary System is a powerful SEO WebTool in AllProWebTools. Here is a link to a page that offers great detail on the Dictionary system in AllProWebTools: https://www.allprowebtools.com/New-from-AllProWebTools-How-to-Use-the-New-Dictionary-Tool/ I think y...
by Dave
Tue Feb 20, 2018 12:10 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.0 (Current: 4/1/2019)
Replies: 0
Views: 1716

AllProWebTools Version 5.0 (Current: 4/1/2019)

Base Package ⋅  New DragDropr ⋅ UI Improvements ⋅  New Landing Page Templates ⋅ Leadboxes and Contact Forms - improved SPAM protection ⋅  New Choose www or non-www for your default domain ⋅  New system email templates editor ⋅ Ch...
by Dave
Thu Feb 15, 2018 7:21 pm
Forum: Help / How to use AllProWebTools
Topic: Remove from Email List
Replies: 1
Views: 1310

Re: Remove from Email List

When looking at the CRM record for the individual that you would like to remove, click the email address and you will see an option appear below.

opt-out.png
opt-out.png (22.59 KiB) Viewed 1307 times
by Dave
Thu Feb 15, 2018 4:32 pm
Forum: Report a Bug
Topic: Help with file upload
Replies: 1
Views: 1105

Re: Help with file upload

It does sounds like something strange in the CSV. We can help you via screenshare, here is how you start a screenshare:

by Dave
Wed Feb 14, 2018 2:24 pm
Forum: Report a Bug
Topic: No email address on file
Replies: 2
Views: 1404

Re: No email address on file

I am unable to look into this any further without knowing which account you are working on. I would suggest that you try to send a test email from the account, if it goes through - then everything is fine. You are only required to verify email addresses that are not the same as the domain that you a...
by Dave
Tue Feb 13, 2018 4:13 pm
Forum: Help / How to use AllProWebTools
Topic: Report of who marked Spam
Replies: 3
Views: 1603

Re: Report of who marked Spam

I have already provided you the ids for the first 2, so the 3rd is: 16573. 4th = 11347. 5th = 1043. I have also updated your Workflow Timeline with this information.
by Dave
Mon Feb 12, 2018 4:33 pm
Forum: Report a Bug
Topic: Item not posting to ebay - picture error
Replies: 6
Views: 2064

Re: Item not posting to ebay - picture error

The error message that you have provided is coming directly from ebay. There is something about the photo that ebay does not like. It may be too small, too large, a filename with non-alphanumeric characters like (*&^%$#@), it may be of an unsupported filetype, or it may be a file that has gotten...
by Dave
Sat Feb 10, 2018 2:22 pm
Forum: Help / How to use AllProWebTools
Topic: Error Message Positioning
Replies: 1
Views: 1161

Re: Error Message Positioning

Without seeing the specific page that you are referring to, it is difficult to understand your issue fully. With the information that I have, I might suggest that you use inspect element to identify the Div class and use CSS to re-position the error message element to a different location on the page.
by Dave
Sat Feb 10, 2018 2:13 pm
Forum: Help / How to use AllProWebTools
Topic: Required Fields
Replies: 1
Views: 1306

Re: Required Fields

I do not believe there is a way to add an asterisk as you suggest. If ALL fields are required, would it be simpler to just state that "All Fields are Required" at the top of the form?
by Dave
Sat Feb 10, 2018 2:11 pm
Forum: Suggestions / Feature Requests
Topic: Required Fields
Replies: 1
Views: 1166

Re: Required Fields

Thanks for the suggestion! We will certainly consider this for a future release. In the interim, the system will still work if you instruct your website visitors to submit the word "none" for any fields that you consider "optional".
by Dave
Fri Feb 09, 2018 12:08 pm
Forum: Report a Bug
Topic: Client in NH trying to pay an invoice
Replies: 1
Views: 1175

Re: Client in NH trying to pay an invoice

This is likely a problem with the CSS file that was created by your web developer to give your website the custom look that it has. It may be something that only happens on specific web browsers as I have just tested it in Chrome and the State Dropdown list is showing all the states properly. It app...
by Dave
Tue Feb 06, 2018 11:58 am
Forum: Help / How to use AllProWebTools
Topic: Report of who marked Spam
Replies: 3
Views: 1603

Re: Report of who marked Spam

Normally you will see the spam report in the email as you have indicated. However, since you have just recently changed your SMTP provider connected to your AllProWebTools account, it is likely that the SPAM report was made on an email that was sent BEFORE you switched providers. Therefore, a direct...
by Dave
Tue Feb 06, 2018 11:44 am
Forum: Help / How to use AllProWebTools
Topic: Center sign up box in APWT
Replies: 12
Views: 3337

Re: Center sign up box in APWT

It looks like you have a custom CSS file for this account that is over 900 lines in length. There is something in the custom CSS file that is conflicting with centering the leadbox. We have confirmed that the sign up box can be centered with one of our prebuilt themes located here: http://allprowebt...
by Dave
Sat Feb 03, 2018 7:59 pm
Forum: Report a Bug
Topic: invoice gift message blank
Replies: 3
Views: 1862

Re: invoice gift message blank

This issue has now been addressed. Please try it again and let us know how it works for you. There is no need to press a "save" button, just check the box and enter your message and process the order as usual.
by Dave
Fri Feb 02, 2018 12:23 pm
Forum: Help / How to use AllProWebTools
Topic: Uploading aliases
Replies: 3
Views: 1648

Re: Uploading aliases

Yes, you are correct about single use aliases.
by Dave
Tue Jan 30, 2018 3:55 pm
Forum: Report a Bug
Topic: invoice gift message blank
Replies: 3
Views: 1862

Re: invoice gift message blank

Thanks for reporting this issue - we are currently working on a solution. We will update you on this forum when we have more information.
by Dave
Tue Jan 30, 2018 12:18 pm
Forum: Help / How to use AllProWebTools
Topic: Large number of bounced emails
Replies: 7
Views: 2137

Re: Large number of bounced emails

APWT-SMTP does not offer a dedicated IP. Is there a reason that you need one?

Yes, we can reset your email addresses once you have found an SMTP service that will suit your needs.
by Dave
Mon Jan 29, 2018 4:51 pm
Forum: Help / How to use AllProWebTools
Topic: Open email in new tab
Replies: 2
Views: 1638

Re: Open email in new tab

This feature is already included in the footer of all emails, where it says "Trouble viewing this email?". Here is an example: email-footer.png If you want to place this link somewhere else in the email, you can send your self a test email to get the link code and then manually insert it w...
by Dave
Mon Jan 29, 2018 3:32 pm
Forum: Help / How to use AllProWebTools
Topic: New to APWT
Replies: 3
Views: 1761

Re: New to APWT

WordPress plugins are not compatible with the AllProWebTools platform. SEO tools are already built in to the AllProWebTools such as the Dictionary system for internal linking: https://www.allprowebtools.com/New-from-AllProWebTools-How-to-Use-the-New-Dictionary-Tool/ Uv-5EUMvrk8 You may also be inter...
by Dave
Mon Jan 29, 2018 11:13 am
Forum: Help / How to use AllProWebTools
Topic: New to APWT
Replies: 3
Views: 1761

Re: New to APWT

Welcome to the team as an AllPro Provider! We have provided a very detailed explanation of the AllPro Experts/Providers system here: https://www.allprowebtools.com/New-from-AllProWebTools-AllPro-Experts/ You will use your main account to create all of your sub-accounts for your customers. Here is a ...
by Dave
Thu Jan 25, 2018 4:27 pm
Forum: Report a Bug
Topic: Email error message
Replies: 1
Views: 1090

Re: Email error message

This question has already been addressed here: viewtopic.php?f=3&t=3890
by Dave
Thu Jan 25, 2018 3:09 pm
Forum: Report a Bug
Topic: invoice missing shipping line
Replies: 1
Views: 1020

Re: invoice missing shipping line

This has been addressed for you.
by Dave
Wed Jan 24, 2018 4:35 pm
Forum: Report a Bug
Topic: Google Drive Integration Error
Replies: 3
Views: 2065

Re: Google Drive Integration Error

This issue was ultimately resolved by manually creating the folder called "AllProWebTools" in the root of Google Drive BEFORE connecting it to the AllProWebTools account.
by Dave
Wed Jan 24, 2018 9:06 am
Forum: Report a Bug
Topic: Google Drive Integration Error
Replies: 3
Views: 2065

Re: Google Drive Integration Error

We have successfully connected our test google drive account directly to YOUR AllProWebTools account. Please try integrating again by going to the integration screen. You should see a blue bar at the top that says "There is already a Google Drive account connected." - that is our test acco...
by Dave
Mon Jan 22, 2018 11:46 pm
Forum: Report a Bug
Topic: error when attempting to send invoice emails
Replies: 4
Views: 1725

Re: error when attempting to send invoice emails

I will contact you tomorrow to discuss a few options with you.
by Dave
Mon Jan 22, 2018 3:37 pm
Forum: Report a Bug
Topic: error when attempting to send invoice emails
Replies: 4
Views: 1725

Re: error when attempting to send invoice emails

We are no longer recommending mailgun as a reliable bulk email service provider. You can wait and try again later, or read this link for recommended options: https://www.allprowebtools.com/AllProWe ... P-Service/
by Dave
Wed Jan 17, 2018 7:40 pm
Forum: Help / How to use AllProWebTools
Topic: Accidental unsubscribe
Replies: 2
Views: 1589

Re: Accidental unsubscribe

It depends how the client unsubscribed, they may have marked your emails as spam, unsubscribed from all mailings, or just unsubscribed from a single "tag". If they have marked your emails as spam : you can reverse this by clicking on their email address in their CRM record. You will see a ...
by Dave
Wed Jan 17, 2018 7:28 pm
Forum: Help / How to use AllProWebTools
Topic: How do I edit the words in the variation options?
Replies: 3
Views: 2202

Re: How do I edit the words in the variation options?

From what I can tell from this account. It looks like you have applied some old variations to a new product. The original variation value of "12/5 5:30pm to 8pm" was created on 11/08/2017 for an event that occurred on 12/5. The recommended practice would be to create a whole new product (i...
by Dave
Sat Jan 13, 2018 10:20 pm
Forum: Report a Bug
Topic: Slow Access and the "Meltdown" / "Spectre" vulnerabilities
Replies: 0
Views: 1031

Slow Access and the "Meltdown" / "Spectre" vulnerabilities

You may have heard about the serious vulnerability that renders most all computers and smartphones that was announced recently. You can read more here: https://www.popsci.com/meltdown-spectre-what-to-do AllProWebTools quickly applied the recommended patches to protect our clients. We then started to...
by Dave
Tue Jan 09, 2018 10:42 pm
Forum: Report a Bug
Topic: Trouble getting Leadboxes hooked up on WordPress
Replies: 2
Views: 1993

Re: Trouble getting Leadboxes hooked up on WordPress

I have successfully connected this account to a test WordPress install.
Is the WordPress version up to date for your client?
by Dave
Fri Jan 05, 2018 9:41 am
Forum: Help / How to use AllProWebTools
Topic: How to see who added an item to the cart
Replies: 3
Views: 2093

Re: How to see who added an item to the cart

Yes, "carts" refer to someone adding an item to a cart. This could happen if they were to click on a purchasable item.
by Dave
Thu Jan 04, 2018 4:59 pm
Forum: Report a Bug
Topic: credit not able to be refunded
Replies: 1
Views: 1188

Re: credit not able to be refunded

It appears that this order was originally created on October 18th 2017 - this was over 2 months ago. It is possible that the customer has cancelled their credit card, or their credit card has expired and they were assigned a new credit card number. You may need to attempt the refund directly with Au...
by Dave
Thu Jan 04, 2018 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Client seeing update CC screen
Replies: 2
Views: 1465

Re: Client seeing update CC screen

This is just a reminder that the card will expire within 30 days. Most credit card companies will send out a new card 30 days before expiration. The reminder screen was designed to be ignored by clicking the "Close" button. Your client messaged us directly and indicated that she is unable ...
by Dave
Thu Jan 04, 2018 9:22 am
Forum: Help / How to use AllProWebTools
Topic: How to see who added an item to the cart
Replies: 3
Views: 2093

Re: How to see who added an item to the cart

The cart statistic will report all carts filled, even if they eventually converted into a sale. All sales begin as a cart, so It is possible that an email sent out may result in 5 carts filled and only 2 Sales - this would indicate that 3 of the carts never converted to a sale. If the num,ber of car...
by Dave
Tue Jan 02, 2018 10:16 am
Forum: Report a Bug
Topic: "File Not Found" error at "Register Today"
Replies: 3
Views: 1342

Re: "File Not Found" error at "Register Today"

Your signup box is not using the recommended method for insertion on the page. It has been manually configured by your web developer to accomplish a very unique requirement for membership options. Since changing your URL, the change was not made manually to the signup box. We have now addressed this...
by Dave
Mon Jan 01, 2018 5:21 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal payment not populated with address/customer details
Replies: 1
Views: 1207

Re: PayPal payment not populated with address/customer details

It appears that the PayPal Standard integration is already sending along the address information. We will need more information about the issue that you are experiencing in order to provide further guidance. Please contact our Support Team via Screenshare Support so that we may assist you further.
by Dave
Fri Dec 29, 2017 10:47 am
Forum: Help / How to use AllProWebTools
Topic: Email Administrative Question
Replies: 1
Views: 1322

Re: Email Administrative Question

We can do a trace to find out what is happening if you can provide the email address that they are sending from. Then ask them to send another email so we can look it up in the daily logs. Please let us know within 24 hours before the log file is purged.
by Dave
Sat Dec 23, 2017 12:32 pm
Forum: Report a Bug
Topic: credit not able to be refunded
Replies: 1
Views: 1409

Re: credit not able to be refunded

This error message means that your Paypal API credentials are incorrect. You can access your API settings in your AllProWebTools account from the main menu by selecting "Settings"->"Integrations". Then scroll down and click on "Paypal". In the middle of the screen, you ...
by Dave
Sat Dec 23, 2017 9:15 am
Forum: Report a Bug
Topic: "File Not Found" error at "Register Today"
Replies: 3
Views: 1342

Re: "File Not Found" error at "Register Today"

We are happy to help you with this issue. Please provide the URL of the page where you clicked the "Register Today" , so that we may look into this further for you.
by Dave
Fri Dec 22, 2017 7:54 am
Forum: Help / How to use AllProWebTools
Topic: Viewing Old Versions of pages
Replies: 1
Views: 1062

Re: Viewing Old Versions of pages

If you go to the "Website" item on the menubar on the left side of the screen and select "My Webpages" you will be taken to a directory of all your webpages. At the top left of that screen, you will see a green button labeled "Create New Page" and a white button next to...
by Dave
Fri Dec 22, 2017 7:49 am
Forum: Help / How to use AllProWebTools
Topic: creating net 30 wholesale accounts
Replies: 1
Views: 1376

Re: creating net 30 wholesale accounts

The ability for a wholesale account to login and pay for a purchase online with NET30 is not currently available (please post a new feature suggestion to have this feature considered for a future version). Wholesale customers can currently pay with NET30 when placing a phone order while there order ...
by Dave
Wed Dec 20, 2017 5:18 pm
Forum: Report a Bug
Topic: address state field not registering
Replies: 1
Views: 987

Re: address state field not registering

Thanks for alerting us to this matter. Your website theme has been adjusted to address this issue.
by Dave
Wed Dec 20, 2017 4:12 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 2413

Re: ebay listing error

Yes, it is a control code - so it is getting copied with the rest of the text but it does not create a visible character that you can see and delete. We can further assist you with more information about the issue. Please use the AllProWebTools Support button to start a screenshare with our Support ...
by Dave
Tue Dec 19, 2017 4:58 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 9
Views: 2413

Re: ebay listing error

You have an invalid character in your product. This can happen when you copy and paste from another source. I suggest re-copying everything, but when you go to paste use the keyboard shortcut ctrl+shift+v instead of the usual ctrl+v. You could also copy to notepad first and then copy from notepad in...
by Dave
Tue Dec 19, 2017 3:16 pm
Forum: Help / How to use AllProWebTools
Topic: Need to install font files for custom font on a website
Replies: 3
Views: 1195

Re: Need to install font files for custom font on a website

Got those new file extensions loaded for you!
by Dave
Tue Dec 19, 2017 8:55 am
Forum: Help / How to use AllProWebTools
Topic: anchors
Replies: 3
Views: 1816

Re: anchors

The anchor tag will scroll the page down so that the desired element will be at the very top of the web browser. The theme that you are using on your website was custom built and includes a menubar and header that covers the top 5-10 rows of the web browsers viewing area. In affect, your custom &quo...
by Dave
Mon Dec 18, 2017 2:53 pm
Forum: Report a Bug
Topic: Dropdowns are being cut off
Replies: 2
Views: 1329

Re: Dropdowns are being cut off

If you want to try a hack, you may be able to "view source" on the existing lead box and just add the additional words that are beyond the 50 character limit. You could also use this method to change the dropdown list to radio buttons, by copying the current code and modifying it and then ...

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