Search found 716 matches

by Dave
Wed Nov 16, 2016 5:53 pm
Forum: Report a Bug
Topic: Ampersand in password automatically replaced
Replies: 4
Views: 2543

Re: Ampersand in password automatically replaced

Thanks for catching this - we will get right on this and let you know when it is ready!
by Dave
Mon Nov 14, 2016 2:03 pm
Forum: Help / How to use AllProWebTools
Topic: delete cache
Replies: 14
Views: 35993

Re: delete cache

ok, upon looking into this further it looks like everything is setup correctly with the caching. The issue is being caused because the account is not "live", yet the client is using SSL for some reason. (SSL is currently turrned off along with the caching) From AllProWebTools' perspective, a site is...
by Dave
Mon Nov 14, 2016 1:16 pm
Forum: Help / How to use AllProWebTools
Topic: delete cache
Replies: 14
Views: 35993

Re: delete cache

ok - your caching is cleared and we are working on a more permanent solution for you now.
by Dave
Mon Nov 14, 2016 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: delete cache
Replies: 14
Views: 35993

Re: delete cache

This is a good point, there is currently no access to the caching for development sites. We will get this taken care of ASAP - so that you can do this in the future.

In the meantime, let me know the domain that you need access to and I can manually turn off caching for you.
by Dave
Mon Nov 14, 2016 10:15 am
Forum: Help / How to use AllProWebTools
Topic: Hide Empty Product Categories from the Shopping Cart Sidebar
Replies: 2
Views: 1814

Re: Hide Empty Product Categories from the Shopping Cart Sidebar

Yes, you can remove unused categories.

From the main console, select "Store" -> "Categories". From here you can select the empty category and then choose "Delete this category".

You can easily add it back if you need it again in the future.
by Dave
Wed Nov 09, 2016 5:10 pm
Forum: Report a Bug
Topic: "&" shows as "&"
Replies: 21
Views: 7314

Re: "&" shows as "&"

They created their "account" with you on 8/11/2016 where they entered their name, email, address, etc. Once their account was created, every time they place an order, AllProWebTools uses the prior name, email, address, etc that was entered originally. Every subsequent order will use that contact info.
by Dave
Wed Nov 09, 2016 4:12 pm
Forum: Report a Bug
Topic: "&" shows as "&"
Replies: 21
Views: 7314

Re: "&" shows as "&"

Thanks for letting us know. It looks like the record that you are referring to was entered back on 08-11-2016 11:19 AM. This was around the time that you first reported the issue. It looks like we did update AllProWebTools to prevent this in the future, but this particular record had already been en...
by Dave
Wed Nov 09, 2016 2:00 pm
Forum: Report a Bug
Topic: APWT changes what site I am logged into
Replies: 2
Views: 1963

Re: APWT changes what site I am logged into

Thanks for reporting this. The experts system was designed specifically so that you can be logged into multiple accounts at once without accounts getting crossed up. We have been implementing some new systems to increase the speed in the console which have caused this unintended result. We have now ...
by Dave
Thu Nov 03, 2016 12:52 pm
Forum: Help / How to use AllProWebTools
Topic: Run Report for new contacts
Replies: 17
Views: 7603

Re: Run Report for new contacts

I am taking a deep look into this issue and I will call you today between 3pm and 4pm to make sure all your questions are addressed.
by Dave
Wed Nov 02, 2016 10:20 am
Forum: Help / How to use AllProWebTools
Topic: Client APWT URL access
Replies: 3
Views: 2442

Re: Client APWT URL access

It is always best to deploy installations on behalf of your client, rather than asking them to create their own account and linking it to your Expert / Provider account later. This is our best practice recommendation. However, you can use your All Pro Expert company name as the coupon code to bypass...
by Dave
Tue Nov 01, 2016 12:03 pm
Forum: Help / How to use AllProWebTools
Topic: Client APWT URL access
Replies: 3
Views: 2442

Re: Client APWT URL access

Great question! You can deploy an install for a new client from within your own Provider or Expert Console and the account will automatically be linked. In some cases, your client may already have their own AllProWebTools account and may want to add you as a hired expert. This will allow you to acce...
by Dave
Sun Oct 30, 2016 8:06 pm
Forum: Help / How to use AllProWebTools
Topic: Saving color choices
Replies: 1
Views: 2021

Re: Saving color choices

You can access the stylesheet from your console by selecting "Settings" and then clicking on "Administrator". On this page, you will see the Theme Editor and a link labeled "Stylesheet". By clicking this link, you will be taken to the file editor. The file editor will look like this, and the arrow i...
by Dave
Fri Oct 28, 2016 2:27 pm
Forum: Help / How to use AllProWebTools
Topic: How to setup contact form to send an email
Replies: 5
Views: 2269

Re: How to setup contact form to send an email

You are very welcome! Thanks for being one of our valued All Pro Experts!
by Dave
Fri Oct 28, 2016 1:54 pm
Forum: Help / How to use AllProWebTools
Topic: How to setup contact form to send an email
Replies: 5
Views: 2269

Re: How to setup contact form to send an email

That is a great point. If you are using the default AllProWebTools "Contact Us" page, then there is no notification. The way to work around this is to simply create a lead box that takes the same inputs as the default AllProWebTools "Contact Us" page and link your "Contact Us" menubar to a new page ...
by Dave
Fri Oct 28, 2016 1:36 pm
Forum: Help / How to use AllProWebTools
Topic: How to setup contact form to send an email
Replies: 5
Views: 2269

Re: How to setup contact form to send an email

From the "Settings" menu on the lower right, you can select "website". On this screen, you will see the "Email Notification Center" in the center. Here you can choose to be notified by email for events like: New leads, New Orders, New Testimonials, Blog Comments, and more. Just check the box next to...
by Dave
Mon Oct 24, 2016 5:26 pm
Forum: Help / How to use AllProWebTools
Topic: Email marketing
Replies: 5
Views: 2643

Re: Email marketing

We just finished this video for you:




Enjoy!
by Dave
Thu Oct 20, 2016 2:42 pm
Forum: Help / How to use AllProWebTools
Topic: Email marketing
Replies: 5
Views: 2643

Re: Email marketing

I have just tested this functionality and here is what I found: You can create an email with a link similar to the following: http:// demo.allprowebtools.com /send-post.php?values[Name]={FIRST}+{LAST}&values[Email]={EMAIL}&leadbox=submit&values[boxid]= 1 &values[newsletter]=Submit&autosubmit=1 You o...
by Dave
Sun Oct 16, 2016 8:44 pm
Forum: Help / How to use AllProWebTools
Topic: Order appeared without us creating one
Replies: 7
Views: 3088

Re: Order appeared without us creating one

If you "delete" from the report page, no future charges will be made - but all prior charges will stay.

Hope that helps!
by Dave
Sun Oct 16, 2016 8:12 pm
Forum: Help / How to use AllProWebTools
Topic: Order appeared without us creating one
Replies: 7
Views: 3088

Re: Order appeared without us creating one

The client did not create this order. The auto-billing that occurred on 10/15/2016 was originated by order# 1229: Order #1229 was created on Sept 4 2016 and entered by Katie (not the client) The order was "shipped" (or processed) by Kmyers on September 15, 2016, 12:54 pm 30 days after shipment is: 1...
by Dave
Sun Oct 16, 2016 2:45 pm
Forum: Help / How to use AllProWebTools
Topic: Order appeared without us creating one
Replies: 7
Views: 3088

Re: Order appeared without us creating one

This client appears to have signed up for a 30 recurring order. You can see this by going to your customer's CRM record - in the top right there is a button that says "Login as Buyer". Click this button and you will be logged in to your website as if you were your customer. You will be looking at th...
by Dave
Thu Oct 13, 2016 2:25 pm
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 2728

Re: CC on email from campaign

If the email that you want to BCC is going out to different customers email addresses, than no, there is no way to BCC this to yourself. All updates are provided in real-time from the AllProWebTools dashboard. Most of our users have each employee logged into the AllProWebTools Dashboard during busin...
by Dave
Wed Oct 12, 2016 1:36 pm
Forum: Help / How to use AllProWebTools
Topic: Voiding an order without voiding the payment
Replies: 1
Views: 1464

Re: Voiding an order without voiding the payment

Great question! It is important to remember the difference between Voiding a transaction and Returning a payment. AllProWebTools is designed to emulate what happens in real life. So, in your case - you DID actually charge the client's credit card twice with 2 different orders. You also ACTUALLY refu...
by Dave
Wed Oct 12, 2016 9:40 am
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 2728

Re: CC on email from campaign

I do not know the extent of Mailguns capabilities, you may want to contact their support to ask. A quick Google Search turned up this article about filtering emails: http://webapps.stackexchange.com/questions/42514/copy-incoming-email-to-another-account-google-apps-for-business-gmail You can do a Go...
by Dave
Fri Oct 07, 2016 5:00 pm
Forum: Help / How to use AllProWebTools
Topic: CC on email from campaign
Replies: 6
Views: 2728

Re: CC on email from campaign

In many cases, you can create a "filter" or "rule" from your email box to send a copy of any emails to another email address. Gmail, yahoo, and outlook all have functionality like this.
by Dave
Fri Oct 07, 2016 4:56 pm
Forum: Suggestions / Feature Requests
Topic: Suggested improvement to email scheduler
Replies: 2
Views: 2264

Re: Suggested improvement to email scheduler

Thanks - this is a great suggestion! Until we release an update that addresses this, you can cancel a scheduled email and then resend it at the new time. To cancel and email, click "emails" from the main menu. On the bottom right side you will see a box labeled "Scheduled emails" - at the bottom it ...
by Dave
Fri Oct 07, 2016 1:38 pm
Forum: Report a Bug
Topic: error with coupon / pre-order / instock
Replies: 6
Views: 4184

Re: error with coupon / pre-order / instock

After researching this issue, it appears that this only occurs with with discounts offered on preorders placed using PayPal . AllProWebTools does not currently support this unique set of circumstances. If you would like to suggest that this features is added to a future release, please post a featur...
by Dave
Fri Oct 07, 2016 11:30 am
Forum: Report a Bug
Topic: error with coupon / pre-order / instock
Replies: 6
Views: 4184

Re: error with coupon / pre-order / instock

It is interesting that there is no coupon code showing up in the order. I have tried to replicate this issue, but I do not know what coupon code to use to reproduce the issue.

Can you please provide detailed instructions on how I can reproduce this issue?
by Dave
Thu Oct 06, 2016 12:37 pm
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 5593

Re: Discover Card Problems

I have just tested your website by placing an order and putting in a credit card with expiration date and I did NOT put in a cvc code. I received an error message as expected. Can you please do a test purchase from your website with a Discover card and go ahead and enter the CVC number? I assume tha...
by Dave
Thu Oct 06, 2016 11:22 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 6166

Re: paypal checkout errors

Here are instructions to create webpages in AllProWebTools:

by Dave
Wed Oct 05, 2016 4:36 pm
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 6166

Re: paypal checkout errors

Please follow these steps to troubleshoot the issue: Create a new thank you page and link to it from PayPal. Create an order and pay for it with a different PayPal account than the PayPal account that is receiving payment. Verify that the order is properly marked paid in your console. If the above s...
by Dave
Wed Oct 05, 2016 7:54 am
Forum: Report a Bug
Topic: paypal checkout errors
Replies: 23
Views: 6166

Re: paypal checkout errors

You can create your own custom "thank you" page in the website editor and link to it with the Paypal Return URL.
by Dave
Tue Oct 04, 2016 5:01 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 2966

Re: unable to checkout with $0 deposit pre-orders

You should be able to void the entire order without voiding the individual "Free" payment.
by Dave
Tue Oct 04, 2016 2:34 pm
Forum: Report a Bug
Topic: unable to checkout with $0 deposit pre-orders
Replies: 8
Views: 2966

Re: unable to checkout with $0 deposit pre-orders

In reviewing this issue, I found a line of code that was written specifically for Secret Compass that would FORCE a credit card to be entered even if the order was $0.00. I do not know why this special case was created, so I have removed it. Please verify that everything is working as desired now. {...
by Dave
Wed Sep 14, 2016 4:50 pm
Forum: Help / How to use AllProWebTools
Topic: Account Credit Issue
Replies: 15
Views: 5363

Re: Account Credit Issue

Your invoices (7101 & 7102) have been removed and your credit amount is now showing $3,395.50 as requested. While I was in the account, it appeared that a refund had been "paid" with account credits - this was likely the cause of the issue. Be sure to always refund invoices with a valid payment meth...
by Dave
Wed Sep 14, 2016 12:44 pm
Forum: Help / How to use AllProWebTools
Topic: Account Credit Issue
Replies: 15
Views: 5363

Re: Account Credit Issue

ok, we can do that. Shall I remove orders 7201 and 7202?
by Dave
Wed Sep 14, 2016 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Credit Remaining Stuck in the Negative
Replies: 3
Views: 2255

Re: Credit Remaining Stuck in the Negative

Refunding an order removes the method of payment that was used and returns the order to "unpaid" status. This should not affect the customer's credit balance. "Account Credits" are a product type that allows you to "sell" account credits that are applied to the customer's account. "Account Credits" ...
by Dave
Wed Sep 14, 2016 10:05 am
Forum: Help / How to use AllProWebTools
Topic: Account Credit Issue
Replies: 15
Views: 5363

Re: Account Credit Issue

To answer your question, the invoicing system was not designed with any limitations on account credits made within a certain timeframe. I see 4 orders for this customer: invoice 7199: -70.50 invoice 7200: -3325.00 invoice 7201: 70.00 (this order was voided) invoice 7202: -70.00 ---------------------...
by Dave
Tue Sep 06, 2016 4:20 pm
Forum: Report a Bug
Topic: "&" shows as "&"
Replies: 21
Views: 7314

Re: "&" shows as "&"

Interestingly... This issue was actually separate from the previous. We had addressed the issue of the "&" sign in the Company Name field. This latest occurrence was caused by a customer using the First Name field to hold 2 names. This was not the intention of the First Name field, but it doesn't ca...
by Dave
Tue Sep 06, 2016 4:00 pm
Forum: Help / How to use AllProWebTools
Topic: Clearing CRM Records
Replies: 2
Views: 1694

Re: Clearing CRM Records

Your contacts have been cleared. If you continue to have trouble uploading your contact list, I would suggest taking advantage of our FREE screenshare support. This will allow you to speak directly with one of our support reps to make sure that you get up and running right away! Here is a video with...
by Dave
Mon Sep 05, 2016 7:37 pm
Forum: Help / How to use AllProWebTools
Topic: How do I set up my affiliate system
Replies: 13
Views: 4799

Re: How do I set up my affiliate system

You are very welcome!
by Dave
Mon Sep 05, 2016 4:23 pm
Forum: Help / How to use AllProWebTools
Topic: How do I set up my affiliate system
Replies: 13
Views: 4799

Re: How do I set up my affiliate system

You are correct:
Stephanieo2940 wrote:"?aff-#" for basic links, and "&aff=#" for links with other modifiers
by Dave
Mon Sep 05, 2016 4:18 pm
Forum: Help / How to use AllProWebTools
Topic: More Info Buttons On Website
Replies: 1
Views: 1229

Re: More Info Buttons On Website

It appears to me that your "Clients" and "Services" pages are directing to the correct URLs. The "more info" button for training is pointing to "services".

You can access these "more info" buttons from your website editor and selecting to edit your home page.
by Dave
Mon Sep 05, 2016 1:33 pm
Forum: Help / How to use AllProWebTools
Topic: A/R Aging Report
Replies: 3
Views: 1600

Re: A/R Aging Report

You are very welcome!
by Dave
Mon Sep 05, 2016 11:44 am
Forum: Help / How to use AllProWebTools
Topic: A/R Aging Report
Replies: 3
Views: 1600

Re: A/R Aging Report

The A/R aging page is a report generated from the Wholesale webtool (you can read more about this here. The report will show NET accounts only such as NET30 and NET15. If you cannot access this report, it means that the Wholesale webtool is not being used and therefore NET accounting is not in use. ...
by Dave
Mon Sep 05, 2016 11:30 am
Forum: Help / How to use AllProWebTools
Topic: Saving CRM Records
Replies: 1
Views: 1399

Re: Saving CRM Records

If you are using the "tab" key on your keyboard to move between items, the system will auto-save your changes for that CRM record.

If you are using your mouse to click on different fields, you can click the green check box that pops up to save.
by Dave
Sun Sep 04, 2016 8:54 pm
Forum: Report a Bug
Topic: Connection Not Private Warning
Replies: 2
Views: 1430

Re: Connection Not Private Warning

Thanks for reporting this!

We have not been able to reproduce your issue. Are you still experiencing it?
by Dave
Thu Sep 01, 2016 2:45 pm
Forum: Policies / Best Practices
Topic: Coupons
Replies: 1
Views: 2793

Coupons

The AllProWebTools ecommerce system allows for 2 different types of coupons, "exclusive" and "combinative". Exclusive coupons cannot be combined with any other discount, this includes other coupons and quantity discounts. When a customer applies a coupon that has been configured as "Exclusive" - all...
by Dave
Thu Sep 01, 2016 1:21 pm
Forum: Report a Bug
Topic: Buyer ID Lost
Replies: 3
Views: 1832

Re: Buyer ID Lost

Glad I could help - thanks for the update!
by Dave
Tue Aug 30, 2016 3:19 pm
Forum: Report a Bug
Topic: Buyer ID Lost
Replies: 3
Views: 1832

Re: Buyer ID Lost

I am not exactly sure why you are experiencing this as it could be caused by a number of things. I have tried to reproduce the exact issue with the exact same customer of yours and I was able to get proper shipping rates. In order to troubleshoot the issue, I would suggest the following: Try using a...
by Dave
Tue Aug 30, 2016 10:14 am
Forum: Help / How to use AllProWebTools
Topic: Spacing in email
Replies: 2
Views: 1862

Re: Spacing in email

It looks like you are using some HTML tables to layout your email. The table you are working with has some extra rows in it that are causing the spacing issue. There are two ways to address this: 1. Someone skilled with HTML can edit the table in HTML and remove the extra rows. 2. You can create a n...