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by Paige
Tue Oct 13, 2015 3:09 pm
Forum: Report a Bug
Topic: Nothing posting to ebay, from at least Friday
Replies: 10
Views: 9954

Re: Nothing posting to ebay, from at least Friday

Andy, just so you know this was caused by us turning on SSL all the time for your site, so we made an exception for eBay.
by Paige
Tue Oct 13, 2015 2:32 pm
Forum: Report a Bug
Topic: un-secure payment pages
Replies: 9
Views: 6126

Re: un-secure payment pages

This is actually the opposite of what is happening, your site is too secure for their computer. Windows XP has stopped supporting the newest security updates, meaning we had the choice to either support old computers and have all new computers have the error OR have all old computers have the error....
by Paige
Tue Oct 13, 2015 2:23 pm
Forum: Help / How to use AllProWebTools
Topic: Email Campaigns - Trigger events to stop campaign
Replies: 1
Views: 1551

Re: Email Campaigns - Trigger events to stop campaign

This is an automated process for the trigger "Requested Coupon", as soon as they purchase they get removed from the campaign. For all other campaigns it requires one more campaign, they way our email campaigns work is it restricts one campaign per email address. The way I would do this is ...
by Paige
Tue Oct 13, 2015 1:23 pm
Forum: Help / How to use AllProWebTools
Topic: Product is not showing its attached image or discription
Replies: 4
Views: 2323

Re: Product is not showing its attached image or discription

On the bottom of where you are editing a product on the first tab, there is a setting called Product Display, please make sure this is set to Individual Product.
by Paige
Tue Oct 13, 2015 12:53 pm
Forum: Suggestions / Feature Requests
Topic: site search keywords
Replies: 1
Views: 1894

Re: site search keywords

This is an excellent idea Andy! We will consider this for a future release!
by Paige
Mon Oct 12, 2015 10:15 am
Forum: Help / How to use AllProWebTools
Topic: Site map
Replies: 4
Views: 2921

Re: Site map

⋅ Sign in to Google Search Console using the same account information you use to sign in to Google. ⋅ On your Search Console home page, select your site. ⋅ In the left sidebar, click Site configuration and then Sitemaps. ⋅ Click the Add/Test Sitemap button in...
by Paige
Fri Oct 09, 2015 5:17 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial Widget
Replies: 3
Views: 2696

Re: Testimonial Widget

If you create a link that goes to this page: /add-review.php?prodid=99

That will create a testimonial, you can edit the contents of this page by going to Settings > Website, there there is a box labeled "Testimonial Discounts:"
by Paige
Fri Oct 09, 2015 2:25 pm
Forum: Help / How to use AllProWebTools
Topic: How Can I Add a Search Bar to My Website
Replies: 1
Views: 1670

Re: How Can I Add a Search Bar to My Website

Here is the code to insert a search box anywhere on your site <form role="search" action="/search.php" method="POST"> <div class="input-group"> <input type="text" class="form-control" placeholder="Search" name="query"> <...
by Paige
Fri Oct 09, 2015 1:56 pm
Forum: Help / How to use AllProWebTools
Topic: Product Variations
Replies: 6
Views: 25619

Re: Product Variations

I do not believe we ever went over this, she ended up not using variations. But we have a video somewhere, I will find it and post it :D
by Paige
Thu Oct 08, 2015 6:27 pm
Forum: Help / How to use AllProWebTools
Topic: Email editing - backspace loses formatting
Replies: 3
Views: 2679

Re: Email editing - backspace loses formatting

One thing I do for better clarity for what's happening is, in the WYSIWYG click on View > Show Blocks

This allows you to see what elements are in what so when you backspace too far it's not such a surprise :shock:
by Paige
Thu Oct 08, 2015 4:21 pm
Forum: Report a Bug
Topic: cart empties after logging in
Replies: 2
Views: 2325

Re: cart empties after logging in

I do not experience this. What product are you buying?
by Paige
Thu Oct 08, 2015 4:19 pm
Forum: Help / How to use AllProWebTools
Topic: How to speed up the email sends
Replies: 2
Views: 1966

Re: How to speed up the email sends

Please leave your send limit at 1, this is for something else.

We are addressing this issue in version 4.1
by Paige
Thu Oct 08, 2015 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: Images are messed up
Replies: 3
Views: 4448

Re: Images are messed up

Thank for letting us know about this, we are on it and will reply when it has been addressed!

Alex, you can have your own login by creating your own in your Developer Toolkit. If you click on My Account at the top and create a new user, then login with this account from then on :D
by Paige
Thu Oct 08, 2015 12:12 pm
Forum: Suggestions / Feature Requests
Topic: Export HTML content for pages/posts
Replies: 1
Views: 1944

Re: Export HTML content for pages/posts

This is an excellent idea! I totally understand wanting to be in control of the history of the content you have created. We do provide full backups upon request down to the hour / day / week depending on the length of time that spans between the backup and the time of restore. On that note, this is ...
by Paige
Thu Oct 08, 2015 12:02 pm
Forum: Help / How to use AllProWebTools
Topic: non www or www as primary domain
Replies: 1
Views: 1983

Re: non www or www as primary domain

At this time this is something that we have control over. We generally recommend going with the www. version
by Paige
Thu Oct 08, 2015 12:01 pm
Forum: Help / How to use AllProWebTools
Topic: Site map
Replies: 4
Views: 2921

Re: Site map

Go to Settings > Administrator > Tools > sitemap.xml

This file is updated with all new content every 24 hours.
by Paige
Thu Oct 08, 2015 12:00 pm
Forum: Help / How to use AllProWebTools
Topic: 301 redirects
Replies: 2
Views: 1910

Re: 301 redirects

Go to Website > URL Shortcuts
by Paige
Wed Oct 07, 2015 2:21 pm
Forum: Help / How to use AllProWebTools
Topic: APWT Store and Products into Website
Replies: 3
Views: 1899

Re: APWT Store and Products into Website

The redirect this page still looks at the WYSIWYG, so anything in there will be placed at the top of the products page
by Paige
Wed Oct 07, 2015 2:17 pm
Forum: Report a Bug
Topic: un-secure payment pages
Replies: 9
Views: 6126

Re: un-secure payment pages

I have just enforced this on your site, there is no performance issue, it is actually highly recommended
by Paige
Wed Oct 07, 2015 2:14 pm
Forum: Help / How to use AllProWebTools
Topic: APWT Store and Products into Website
Replies: 3
Views: 1899

Re: APWT Store and Products into Website

Donna

You create a new webpage, go to the Settings tab on this page, set Redirect this Page to Yes, then under Page Type click Products
by Paige
Sat Oct 03, 2015 11:13 pm
Forum: Report a Bug
Topic: un-secure payment pages
Replies: 9
Views: 6126

Re: un-secure payment pages

Andy, can you let me know how you were able to replicate this?

I agree this is a problem and needs to be addressed. A few of our clients have implemented whole site SSL since Google is favoring that, this could be a good patch for your problem.

Let me know :D
by Paige
Sat Oct 03, 2015 11:10 pm
Forum: Report a Bug
Topic: Customer charged three times in single order
Replies: 3
Views: 3335

Re: Customer charged three times in single order

Andy, thank you for reporting this! We will look into it and get back to you :D
by Paige
Sat Oct 03, 2015 11:09 pm
Forum: Suggestions / Feature Requests
Topic: FedEx Labels
Replies: 1
Views: 2090

Re: FedEx Labels

Casey, great suggestion, we've never had a lot of demand for FedEx shipping labels. Is any one else interested in this feature? Please comment if you are!
by Paige
Wed Sep 30, 2015 9:48 am
Forum: Help / How to use AllProWebTools
Topic: Inventory Deductions
Replies: 19
Views: 60618

Re: Inventory Deductions

Would it be a good solution for you if we reduced the inventory upon net payment?
by Paige
Wed Sep 30, 2015 9:42 am
Forum: Suggestions / Feature Requests
Topic: View all contacts - show tag when searching
Replies: 2
Views: 3324

Re: View all contacts - show tag when searching

The reason why we've never done this is because some contacts have up to 20 tags on them (or more) and the display would be quite chaotic. If you have a suggestion on how to handle this I am open to suggestions.
by Paige
Mon Sep 28, 2015 7:24 pm
Forum: Suggestions / Feature Requests
Topic: Emojis in chat (clearly not urgent)
Replies: 2
Views: 3306

Re: Emojis in chat (clearly not urgent)

Cleary not urgent ;)

I actually was thinking this the other day! It would be more fun, I'll see what I can do
by Paige
Mon Sep 28, 2015 7:23 pm
Forum: Report a Bug
Topic: Duplicate entries in workflow timeline
Replies: 2
Views: 3181

Re: Duplicate entries in workflow timeline

This happens with tasks when you double click a button (update or complete) we are working converting all buttons to prevent from doing this. The opened email in the timeline records every time someone opens the email, so if they open it 10 times it shows up 10 times. I can see how sometimes this is...
by Paige
Mon Sep 28, 2015 3:36 pm
Forum: Suggestions / Feature Requests
Topic: Follow-Up Reminders don't go away
Replies: 4
Views: 4684

Re: Follow-Up Reminders don't go away

Awesome, I'm moving this to our suggestions forum so it will get added :D
by Paige
Mon Sep 28, 2015 3:34 pm
Forum: Suggestions / Feature Requests
Topic: Send Test Email recording
Replies: 2
Views: 3322

Re: Send Test Email recording

I have just added this to 4.1: viewtopic.php?f=5&t=2747

Awesome suggestions as always!
by Paige
Mon Sep 28, 2015 3:32 pm
Forum: Suggestions / Feature Requests
Topic: Order Update Emails
Replies: 4
Views: 2922

Re: Order Update Emails

Like the ability to see the email itself?
by Paige
Mon Sep 28, 2015 1:54 pm
Forum: Report a Bug
Topic: Pop-Up notifications will not go away
Replies: 1
Views: 1896

Re: Pop-Up notifications will not go away

Please reference this forum post: viewtopic.php?f=3&t=2875
by Paige
Mon Sep 28, 2015 1:53 pm
Forum: Suggestions / Feature Requests
Topic: Follow-Up Reminders don't go away
Replies: 4
Views: 4684

Re: Follow-Up Reminders don't go away

Katie

This is intentional to force the user to either set a time in the future or to follow up with the contact.

As the follow up queen how would you suggest ensuring the contact gets handled appropriately?

Paige
by Paige
Mon Sep 28, 2015 9:14 am
Forum: Help / How to use AllProWebTools
Topic: MX record changes
Replies: 1
Views: 1628

Re: MX record changes

These MX records have been added, please lock the domain, this is not necessary.
by Paige
Mon Sep 28, 2015 9:11 am
Forum: Help / How to use AllProWebTools
Topic: Testimonial Images are not working
Replies: 2
Views: 1865

Re: Testimonial Images are not working

Please try to upload the testimonial again :D

We are working on the ability to use the existing files from any uploader in the near future.
by Paige
Thu Sep 24, 2015 6:50 pm
Forum: Report a Bug
Topic: Site security issue
Replies: 2
Views: 2265

Re: Site security issue

Please provide the exact URL you are experiencing this on.
by Paige
Thu Sep 24, 2015 5:32 pm
Forum: Help / How to use AllProWebTools
Topic: Setup a product with different payment options
Replies: 3
Views: 1973

Re: Setup a product with different payment options

It might be easier to do a screenshare for your unique needs, call/email the office and we can get something scheduled!
by Paige
Thu Sep 24, 2015 1:40 pm
Forum: Help / How to use AllProWebTools
Topic: Setup a product with different payment options
Replies: 3
Views: 1973

Re: Setup a product with different payment options

Donna, this is not currently possible with our membership system. It does not allow you, currently, to set a "stop after payment 4" it just goes on forever or until you manually tell it to stop.

This however would be a great suggestion for the future!
by Paige
Thu Sep 24, 2015 1:16 pm
Forum: Suggestions / Feature Requests
Topic: Order Update Emails
Replies: 4
Views: 2922

Re: Order Update Emails

Can you elaborate on this please? I'm not clear on what you mean.
by Paige
Tue Sep 22, 2015 4:59 pm
Forum: Suggestions / Feature Requests
Topic: Merchant Services Provider
Replies: 1
Views: 1448

Re: Merchant Services Provider

It is 100% not true that you must use Authorize.net with Cayan. They CAN work with Cayan - but we do not recommend it. You must fill out this form in order to setup Cayan to work directly with AllProWebTools: https://www.allprowebtools.com/Cayan-Signup/ We do not integrate with Intuit for payments. ...
by Paige
Tue Sep 22, 2015 4:53 pm
Forum: Help / How to use AllProWebTools
Topic: Email MX Records
Replies: 2
Views: 1980

Re: Email MX Records

These have been changed.
by Paige
Tue Sep 22, 2015 4:45 pm
Forum: Report a Bug
Topic: URL not loading error when making a purchase!
Replies: 1
Views: 1735

Re: URL not loading error when making a purchase!

Sorry for the inconvenience. We are working on the issues and it is our number one priority. We expect it to be resolved by tonight.
by Paige
Tue Sep 22, 2015 4:30 pm
Forum: Report a Bug
Topic: APWT Server issue?
Replies: 2
Views: 1818

Re: APWT Server issue?

Donna

Yes, sorry for the inconvenience. We are working on the issues and it is our number one priority. We expect it to be resolved by tonight.

Paige
by Paige
Mon Sep 21, 2015 5:03 pm
Forum: Suggestions / Feature Requests
Topic: Tasks - pop ups and view
Replies: 2
Views: 3121

Re: Tasks - pop ups and view

I have been thinking this myself lately! It will definitely be added in a future version :D
by Paige
Mon Sep 21, 2015 4:36 pm
Forum: Suggestions / Feature Requests
Topic: Tasks - return to previous page
Replies: 1
Views: 2635

Re: Tasks - return to previous page

That would be pretty awesome! Awesome suggestion :D
by Paige
Mon Sep 21, 2015 3:59 pm
Forum: Help / How to use AllProWebTools
Topic: allow an email to be created when a product is purchased
Replies: 2
Views: 1715

Re: allow an email to be created when a product is purchased

This is currently possible with out Email Campaigns, if you go to create a campaign and choose the trigger Product Purchase.

Let me know if you need any help from here! :D
by Paige
Mon Sep 21, 2015 3:54 pm
Forum: Report a Bug
Topic: image not showing correctly in my product list
Replies: 1
Views: 1676

Re: image not showing correctly in my product list

I'm not seeing a missing picture, do you mean where the empty space is? I do not see any code in this space
by Paige
Fri Sep 18, 2015 5:49 pm
Forum: Suggestions / Feature Requests
Topic: GPS Function
Replies: 1
Views: 1798

Re: GPS Function

If you could please elaborate on how this would work I would love to work with you to build this!
by Paige
Fri Sep 18, 2015 5:48 pm
Forum: Help / How to use AllProWebTools
Topic: Product Review Coupon
Replies: 2
Views: 2360

Re: Product Review Coupon

This is an option new to AllProWebTools 4, on the bottom of the account information panel on the CRM record there is a new option for "Campaign", this allows you to enter a contact into a campaign manually with out a sign up box.

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