Search found 136 matches

by Kathlein
Mon Apr 20, 2020 6:08 pm
Forum: Help / How to use AllProWebTools
Topic: Product pages have large blank gap in middle
Replies: 2
Views: 929

Re: Product pages have large blank gap in middle

You can go to Store->View Products from the main menu and click on the product that you would like to edit. On the product edit page, click the tab at the top that says "Description". You will see the text with space above it. Place your cursor in the box and delete the extra space just as you would...
by Kathlein
Sun Apr 19, 2020 9:54 pm
Forum: Help / How to use AllProWebTools
Topic: Export Email List & Customer List
Replies: 1
Views: 896

Re: Export Email List & Customer List

You have a large database of customers, so the system breaks up the downloads in to 8 smaller chunks called "pages". You can download each chunk one at a time by clicking where it says "Page 1", "Page 2", etc. Each page can take a few minutes to process and we recommend downloading them one at a tim...
by Kathlein
Fri Apr 17, 2020 10:18 pm
Forum: Help / How to use AllProWebTools
Topic: Hosted domains
Replies: 2
Views: 854

Re: Hosted domains

You can get assistance with this by contacting our Support Team during normal business hours via chat. To access Support Team chat, login to your AllProWebTools account and press the Support button in the top right corner. Next, click "Live Support Options" on this screen you will find the "Online C...
by Kathlein
Thu Apr 16, 2020 8:41 am
Forum: Suggestions / Feature Requests
Topic: Squarespace Integration
Replies: 1
Views: 1029

Re: Squarespace Integration

Thanks for the suggestion! We prioritize adding features based on the number of votes from our users. If anyone else would like to see this feature added, please comment below. Here is where you can find the instructions to embed your AllProWebTools signup form on your Squarespace website: https://w...
by Kathlein
Wed Apr 15, 2020 2:59 pm
Forum: Report a Bug
Topic: Message from contact us page
Replies: 4
Views: 1028

Re: Message from contact us page

I will be happy to look into this for you.

Please filter the timeline as described above. Can you tell me how many of the top 10 contacts that you see in the timeline have not shown up in your email? This will help me to track this down for you.
by Kathlein
Wed Apr 15, 2020 2:39 pm
Forum: Report a Bug
Topic: Message from contact us page
Replies: 4
Views: 1028

Re: Message from contact us page

You can view all contact page messages from the main dashboard by filtering the workflow timeline. There are a row of buttons at the top of the Workflow Timeline . As you mouse over each button a message pops up to tell you the filter's name. Click the filter called "Filter Contact Page" to see all ...
by Kathlein
Mon Apr 13, 2020 7:24 pm
Forum: Help / How to use AllProWebTools
Topic: Best Photo Size for Email
Replies: 1
Views: 778

Re: Best Photo Size for Email

AllProWebTools supports a wide range of email sizes. This all depends on the email template that you are using, it appears that you have a custom email template which is 910px wide. We typically recommend a maximum width of 600px for best viewing on mobile devices.
by Kathlein
Thu Apr 02, 2020 2:12 pm
Forum: Help / How to use AllProWebTools
Topic: View all people who opened my email
Replies: 1
Views: 513

Re: View all people who opened my email

In the picture below: Screenshot from 2020-04-02 16-02-10.png You can see the statistics for the email that you recently sent out. The blue circle with the number in it (to the right of where it says "Opened:") shows how many people opened your email. You can click this number to see the first 50 pe...
by Kathlein
Wed Mar 25, 2020 9:36 am
Forum: Suggestions / Feature Requests
Topic: Task Triggers
Replies: 4
Views: 2053

Re: Task Triggers

yes, great idea!
by Kathlein
Fri Mar 06, 2020 4:26 pm
Forum: Help / How to use AllProWebTools
Topic: Question about Affiliates
Replies: 6
Views: 2983

Re: Question about Affiliates

You can learn how to use the Affiliate system with this video:

by Kathlein
Thu Feb 27, 2020 1:00 pm
Forum: Suggestions / Feature Requests
Topic: "Add These Tags to Campaign" area
Replies: 7
Views: 2884

Re: "Add These Tags to Campaign" area

We will be happy to address this for you. Please let us know how you suggest that this can be reworded so that it will be more clear.
by Kathlein
Wed Jan 22, 2020 1:53 pm
Forum: Report a Bug
Topic: Media Library Missing
Replies: 1
Views: 853

Re: Media Library Missing

This question has already been addressed here: http://allprowebtools.com/forum/viewtop ... f=3&t=4190
by Kathlein
Tue Jan 21, 2020 10:29 am
Forum: Help / How to use AllProWebTools
Topic: Send now in text message not available
Replies: 1
Views: 572

Re: Send now in text message not available

We are currently testing this feature. The "Send Now" feature will be released in the next month or two. You can currently schedule text messages for the next hour, so if it is currently 2:45pm - you can schedule for 3pm and the messages will be sent 15 minutes later. You can keep up with the newest...
by Kathlein
Tue Dec 24, 2019 7:47 pm
Forum: Help / How to use AllProWebTools
Topic: Text Message per account
Replies: 1
Views: 545

Re: Text Message per account

The text message integration with phone.com is intended to provide a single business phone number that your entire staff can use to communicate with your clients. This gives your clients a single number to call and/or text to communicate with your staff. If you want to provide a separate phone numbe...
by Kathlein
Wed Dec 18, 2019 4:22 pm
Forum: Report a Bug
Topic: Search function not working
Replies: 1
Views: 766

Re: Search function not working

Thanks for reporting this. Can you provide some more detail so we can investigate this for you?
by Kathlein
Fri Dec 06, 2019 11:15 am
Forum: Help / How to use AllProWebTools
Topic: purchased image rights
Replies: 2
Views: 777

Re: purchased image rights

You will want to contact your marketing representative to ask about the origin of an image. That information is not stored in your AllProWebTools account.
by Kathlein
Wed Oct 02, 2019 2:01 pm
Forum: Help / How to use AllProWebTools
Topic: Banner Size
Replies: 1
Views: 642

Re: Banner Size

There are only 2 sizes available with the theme that you are using. We have changed the size for you to the larger option.
by Kathlein
Mon Sep 16, 2019 1:49 pm
Forum: Suggestions / Feature Requests
Topic: tag removal
Replies: 3
Views: 2277

Re: tag removal

If you have a deleted signup box, you can access it from the signup box screen by clicking the white button that says "Deleted Sign-up boxes". You can access the signup box there and remove the tag. Then you will be able to delete the tag.
by Kathlein
Tue Sep 03, 2019 9:18 am
Forum: Report a Bug
Topic: Invoice #46835 for $0.00
Replies: 1
Views: 663

Re: Invoice #46835 for $0.00

You can convert your abandoned cart to an actual order by clicking where it says "New Abandoned Cart" in the timeline. Then click "Calculate Shipping and Tax" at the bottom and then "Create Order" You can then mark the item paid as "cash" or "check" and enter in the Auth.net transaction ID if you li...
by Kathlein
Tue Aug 27, 2019 11:07 am
Forum: Help / How to use AllProWebTools
Topic: I can't fix the code on the home page
Replies: 1
Views: 628

Re: I can't fix the code on the home page

Hello! Our support knowledge is limited to the themes that we provide at: http://allprowebtoolsthemes.com/ From the code that you have provided, it appears that someone has added some custom code to your website that was not created by AllProWebTools. We suggest contacting a web developer to assist ...
by Kathlein
Mon Aug 26, 2019 8:38 am
Forum: Help / How to use AllProWebTools
Topic: View Date that someone joined a campaign
Replies: 22
Views: 4626

Re: View Date that someone joined a campaign

Yes, you will need to be upgraded to 5.1.

Please provide the Support Code for the account you are working on.
by Kathlein
Tue Aug 20, 2019 4:08 pm
Forum: Suggestions / Feature Requests
Topic: Opt In for Automatic Membership Renewal
Replies: 2
Views: 780

Re: Opt In for Automatic Membership Renewal

Thanks for the suggestion, we will consider this for a future release. The membership system was designed to allow your members to have access to your services as long as their payments continue to recur. Your client has control to remove themselves from the membership at anytime (along with the rec...
by Kathlein
Tue May 21, 2019 8:36 am
Forum: Help / How to use AllProWebTools
Topic: Dashboard Display
Replies: 1
Views: 601

Re: Dashboard Display

Whenever your dashboard is open, you will now see a live feed of activity on your account. This will keep you abreast of everything that is happening in your business without the need to click around or refresh the page. You can clear these live updates at any time by reloading the dashboard. We als...
by Kathlein
Tue May 07, 2019 2:14 pm
Forum: Help / How to use AllProWebTools
Topic: Video Background
Replies: 8
Views: 1823

Re: Video Background

Are you looking for something that looks like this: https://www.theoysterchannel.com/Home-video/ or this: http://www.synergyvideography.com/ Both of these websites are built in AllProWebTools. You are certainly welcome to load a large video file on the AllProWebTools hosting, but both of the above e...
by Kathlein
Thu Mar 21, 2019 7:12 pm
Forum: Report a Bug
Topic: Coupons Expiring before Expiration date
Replies: 1
Views: 703

Re: Coupons Expiring before Expiration date

Hello Alex! Without having the specifics on which coupon codes you are referring to - it will be very difficult to assist you with this. There are a number of different factors to be considered. Can you provide either a screen recording or start a Support Screenshare so that our Support Team can ass...
by Kathlein
Wed Mar 06, 2019 1:19 am
Forum: Help / How to use AllProWebTools
Topic: My Webpage Permissions
Replies: 11
Views: 2161

Re: My Webpage Permissions

The "page content" on the screenshot is where the image of the sunrise is. If you are asking where the "page title" field is, it has been removed in version 5.0. You are free to add a "page title", in the "page content" area by typing in text above the image of the sunset. From an HTML perspective, ...
by Kathlein
Wed Mar 06, 2019 12:56 am
Forum: Help / How to use AllProWebTools
Topic: My Webpage Permissions
Replies: 11
Views: 2161

Re: My Webpage Permissions

You can access the Page Content area by choosing the "edit" icon instead of clicking the "gear" icon. The pages are all still there, the interface in 5.0 has just been adjusted a bit. If you still need help with this, I would suggest a brief Support Screenshare tomorrow.
by Kathlein
Tue Mar 05, 2019 11:46 pm
Forum: Help / How to use AllProWebTools
Topic: My Webpage Permissions
Replies: 11
Views: 2161

Re: My Webpage Permissions

The "Welcome" that you experienced was an artifact of how your account was upgraded to the BETA. We have removed this for you. The SEO flag is not meant to be clickable, it is only for informational purpose. To edit your settings for a page (including SEO) you can click the gear icon.
by Kathlein
Sat Feb 16, 2019 11:20 pm
Forum: Suggestions / Feature Requests
Topic: DELETING FROM NOTES!!!
Replies: 3
Views: 2004

Re: DELETING FROM NOTES!!!

This feature is not currently available for tasks. You can currently complete the task and create a new one.

Thanks for the suggestion, we will consider this for a future release!
by Kathlein
Fri Jan 25, 2019 2:28 pm
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 8797

Re: code on websiste

Ok, that helps! It looks like you have been making a number of changes to this page this week. When you go to edit this page, you should see an area like this at the bottom: Screenshot from 2019-01-25 15-23-43.png You can click where it says "Revision History" and you will be presented with a box li...
by Kathlein
Fri Jan 25, 2019 2:04 pm
Forum: Help / How to use AllProWebTools
Topic: code on websiste
Replies: 42
Views: 8797

Re: code on websiste

We will be happy to assist you with this. Can you provide a link to the page where you are seeing code?
by Kathlein
Thu Dec 27, 2018 11:04 am
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 2044

Re: Unsubscribe Page and radio buttons

You can learn all about the new version here: viewtopic.php?f=5&t=3916&p=8212#p8212

Please note that information on this page changes frequently during the development process.
by Kathlein
Thu Dec 27, 2018 10:25 am
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 2044

Re: Unsubscribe Page and radio buttons

The page that you are referring to is called the "Unsubscribe Page" and it can be accessed from the template editor which can be found by choosing "Settings"->"Administrator" from the main menu. Here you can access all of the settings for the page. A word of caution, much of how the unsubscribe page...
by Kathlein
Wed Dec 19, 2018 3:31 pm
Forum: Help / How to use AllProWebTools
Topic: SSL Certificate
Replies: 1
Views: 724

Re: SSL Certificate

You can find all of the information about the free SSL service provided by AllProWebTools here: https://www.allprowebtools.com/Free-SSL/ As per the nameservers that you need, it will depend on the specific settings for the account you are referring to. The best way to get assistance with you particu...
by Kathlein
Wed Nov 14, 2018 12:14 pm
Forum: Help / How to use AllProWebTools
Topic: Hide product from related products
Replies: 3
Views: 1057

Re: Hide product from related products

Hiding products has always worked this way. When you want to discontinue a product completely so that it cannot be purchased at all, you will want to set the setting called "product" and change it from "show" to "hide". This setting is located under the wholesale setting on the right side of the pro...
by Kathlein
Wed Nov 14, 2018 11:26 am
Forum: Help / How to use AllProWebTools
Topic: Hide product from related products
Replies: 3
Views: 1057

Re: Hide product from related products

Yes.

At the top of the product edit screen there is a switch just to the left of the "Save" button that can be set to either "public" or "private". Setting it to private will make it only accessible with the URL and it will not show up anywhere else on the website.
by Kathlein
Sat Nov 03, 2018 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: calendar and themes
Replies: 1
Views: 745

Re: calendar and themes

Here are the instructions to embed your Acuity Scheduler on your AllProWebTools Website: https://help.acuityscheduling.com/hc/en-us/articles/115004885187-Can-I-Embed-My-Scheduler-on-my-Website- For information about using WordPress themes with AllProWebTools and access to the AllProWebTools themes, ...
by Kathlein
Thu Oct 25, 2018 1:56 pm
Forum: Report a Bug
Topic: store locator not pulling any locations
Replies: 1
Views: 924

Re: store locator not pulling any locations

The issue that you have reported has been addressed, your store page is now working.

You can edit the verbiage on the page at this link: https://c173.allprowebtools-s1.com/cons ... retext.php

Hope that helps!
by Kathlein
Wed Oct 17, 2018 11:14 am
Forum: Help / How to use AllProWebTools
Topic: How to stop a recurring payment
Replies: 1
Views: 739

Re: How to stop a recurring payment

You can view all of your customers who have active memberships with you from your AllProWebTools Console. Just choose Reports -> Sales -> Memberships from the main menu bar on the left side of the screen. On this page, you will see a list of all active customers with memberships. When you find the c...
by Kathlein
Fri Sep 28, 2018 1:16 pm
Forum: Help / How to use AllProWebTools
Topic: Exporting orders for 1 contact
Replies: 1
Views: 894

Re: Exporting orders for 1 contact

There is not a specific download for this, but you can get a complete list of all order by going to the client's CRM record and then using the filter button at the top of the Workflow Timeline to see ONLY the invoices. The filter that you will want to click is the $ icon. Screenshot from 2018-09-28 ...
by Kathlein
Thu Sep 27, 2018 1:34 pm
Forum: Help / How to use AllProWebTools
Topic: Center Menu Bar
Replies: 1
Views: 756

Re: Center Menu Bar

This can be different depending on the specific theme that you are using. For instance, these themes automatically include a centered menubar: http://allprowebtoolsthemes.com/-designer http://allprowebtoolsthemes.com/-gateway http://allprowebtoolsthemes.com/-journalist http://allprowebtoolsthemes.co...
by Kathlein
Mon Sep 24, 2018 1:47 pm
Forum: Help / How to use AllProWebTools
Topic: FlipBook PDF
Replies: 2
Views: 1121

Re: FlipBook PDF

You can signup for a service that will convert your PDF file into a flipbook. Here is an article that explains how to do this with a free service called: https://www.yumpu.com/en Here is the article: https://tuxbrain.com/flipbooks/flipping-book Once you have created your free account with https://ww...
by Kathlein
Fri Sep 14, 2018 1:13 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Pricing - one time cost, monthly cost
Replies: 4
Views: 1431

Re: Membership Pricing - one time cost, monthly cost

The membership system is designed to work with a single recurring charge amount each month. It sounds like the pricing structure that you propose is actually a recurring membership of $199 and a one-time setup fee of $100. It is possible to do this a few different ways: 1. You could list just the $1...
by Kathlein
Tue Sep 11, 2018 6:59 pm
Forum: Help / How to use AllProWebTools
Topic: Make top menu bar NOT sticky
Replies: 4
Views: 1306

Re: Make top menu bar NOT sticky

You can preview how the Default theme looks in our Them Repository here: http://allprowebtoolsthemes.com/-allprowebtools-default

It does not appear that the menubar stays on the page when you scroll down in the Theme Repository.

Can you provide some additional information?
by Kathlein
Tue Sep 11, 2018 5:06 pm
Forum: Help / How to use AllProWebTools
Topic: Make top menu bar NOT sticky
Replies: 4
Views: 1306

Re: Make top menu bar NOT sticky

Which theme are you working with? There are a number of themes available at: http://allprowebtoolsthemes.com/ Each of these themes will have different menu bar attributes. If you want to edit the CSS, you will first want to find the DIV that you want to change and then brush up on the information on...
by Kathlein
Tue Sep 04, 2018 12:14 pm
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 1911

Re: Image management not working

Please email the image to us and we will take a look.
by Kathlein
Tue Sep 04, 2018 10:48 am
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 1911

Re: Image management not working

If you hold your mouse over the big "x" there will usually be an error message. If you can report the error message in this forum, we can help you further with this issue. Feel free to show us the problem that you are experiencing by starting a Support Screenshare. Here is a video that shows how to ...
by Kathlein
Thu Aug 30, 2018 1:08 pm
Forum: Report a Bug
Topic: Exporting Tags
Replies: 2
Views: 940

Re: Exporting Tags

Thanks for reporting this, great catch!

Your detailed description allowed our programmers to understand the issue and correct it.

You can now download with numbers in the filename.
by Kathlein
Tue Aug 14, 2018 6:23 pm
Forum: Report a Bug
Topic: Notification Emails
Replies: 1
Views: 851

Re: Notification Emails

The first thing that I would suggest trying would be to send a single email to yourself. Here is a video that shows how to do this: izjDj7JcIps Try doing this with several different email addresses at different providers such as @yahoo.com, @gmail.com, @comcast.net, and be sure to send one to the em...
by Kathlein
Fri Aug 10, 2018 10:05 am
Forum: Help / How to use AllProWebTools
Topic: Product review/testimonials "reject"
Replies: 1
Views: 715

Re: Product review/testimonials "reject"

Rejecting a testimonial will move it into the "not shown" area. You will still have access to it and you can re-activate it at anytime.