APWT-SMTP does not offer a dedicated IP. Is there a reason that you need one?
Yes, we can reset your email addresses once you have found an SMTP service that will suit your needs.
Search found 1221 matches
- Tue Jan 30, 2018 12:18 pm
- Forum: Help / How to use AllProWebTools
- Topic: Large number of bounced emails
- Replies: 7
- Views: 4413
- Mon Jan 29, 2018 4:51 pm
- Forum: Help / How to use AllProWebTools
- Topic: Open email in new tab
- Replies: 2
- Views: 2610
Re: Open email in new tab
This feature is already included in the footer of all emails, where it says "Trouble viewing this email?". Here is an example: email-footer.png If you want to place this link somewhere else in the email, you can send your self a test email to get the link code and then manually insert it where ever ...
- Mon Jan 29, 2018 3:32 pm
- Forum: Help / How to use AllProWebTools
- Topic: New to APWT
- Replies: 3
- Views: 2771
Re: New to APWT
WordPress plugins are not compatible with the AllProWebTools platform. SEO tools are already built in to the AllProWebTools such as the Dictionary system for internal linking: https://www.allprowebtools.com/New-from-AllProWebTools-How-to-Use-the-New-Dictionary-Tool/ Uv-5EUMvrk8 You may also be inter...
- Mon Jan 29, 2018 11:13 am
- Forum: Help / How to use AllProWebTools
- Topic: New to APWT
- Replies: 3
- Views: 2771
Re: New to APWT
Welcome to the team as an AllProWebTools Provider! We have provided a very detailed explanation of the AllProWebTools Experts/Providers system here: https://www.allprowebtools.com/New-from-AllProWebTools-AllPro-Experts/ You will use your main account to create all of your sub-accounts for your custo...
- Thu Jan 25, 2018 4:27 pm
- Forum: Report a Bug
- Topic: Email error message
- Replies: 1
- Views: 1783
Re: Email error message
This question has already been addressed here: http://allprowebtools.com/forum/viewtop ... f=3&t=3890
- Thu Jan 25, 2018 3:09 pm
- Forum: Report a Bug
- Topic: invoice missing shipping line
- Replies: 1
- Views: 1817
Re: invoice missing shipping line
This has been addressed for you.
- Wed Jan 24, 2018 4:35 pm
- Forum: Report a Bug
- Topic: Google Drive Integration Error
- Replies: 3
- Views: 3338
Re: Google Drive Integration Error
This issue was ultimately resolved by manually creating the folder called "AllProWebTools" in the root of Google Drive BEFORE connecting it to the AllProWebTools account.
- Wed Jan 24, 2018 9:06 am
- Forum: Report a Bug
- Topic: Google Drive Integration Error
- Replies: 3
- Views: 3338
Re: Google Drive Integration Error
We have successfully connected our test google drive account directly to YOUR AllProWebTools account. Please try integrating again by going to the integration screen. You should see a blue bar at the top that says "There is already a Google Drive account connected." - that is our test account. Then ...
- Mon Jan 22, 2018 11:46 pm
- Forum: Report a Bug
- Topic: error when attempting to send invoice emails
- Replies: 4
- Views: 3054
Re: error when attempting to send invoice emails
I will contact you tomorrow to discuss a few options with you.
- Mon Jan 22, 2018 3:37 pm
- Forum: Report a Bug
- Topic: error when attempting to send invoice emails
- Replies: 4
- Views: 3054
Re: error when attempting to send invoice emails
We are no longer recommending mailgun as a reliable bulk email service provider. You can wait and try again later, or read this link for recommended options: https://www.allprowebtools.com/AllProWe ... P-Service/
- Wed Jan 17, 2018 7:40 pm
- Forum: Help / How to use AllProWebTools
- Topic: Accidental unsubscribe
- Replies: 2
- Views: 2572
Re: Accidental unsubscribe
It depends how the client unsubscribed, they may have marked your emails as spam, unsubscribed from all mailings, or just unsubscribed from a single "tag". If they have marked your emails as spam : you can reverse this by clicking on their email address in their CRM record. You will see a button pop...
- Wed Jan 17, 2018 7:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: How do I edit the words in the variation options?
- Replies: 3
- Views: 3701
Re: How do I edit the words in the variation options?
From what I can tell from this account. It looks like you have applied some old variations to a new product. The original variation value of "12/5 5:30pm to 8pm" was created on 11/08/2017 for an event that occurred on 12/5. The recommended practice would be to create a whole new product (instead of ...
- Sat Jan 13, 2018 10:20 pm
- Forum: Report a Bug
- Topic: Slow Access and the "Meltdown" / "Spectre" vulnerabilities
- Replies: 0
- Views: 2654
Slow Access and the "Meltdown" / "Spectre" vulnerabilities
You may have heard about the serious vulnerability that renders most all computers and smartphones that was announced recently. You can read more here: https://www.popsci.com/meltdown-spectre-what-to-do AllProWebTools quickly applied the recommended patches to protect our clients. We then started to...
- Tue Jan 09, 2018 10:42 pm
- Forum: Report a Bug
- Topic: Trouble getting Leadboxes hooked up on WordPress
- Replies: 2
- Views: 3000
Re: Trouble getting Leadboxes hooked up on WordPress
I have successfully connected this account to a test WordPress install.
Is the WordPress version up to date for your client?
Is the WordPress version up to date for your client?
- Fri Jan 05, 2018 9:41 am
- Forum: Help / How to use AllProWebTools
- Topic: How to see who added an item to the cart
- Replies: 3
- Views: 3432
Re: How to see who added an item to the cart
Yes, "carts" refer to someone adding an item to a cart. This could happen if they were to click on a purchasable item.
- Thu Jan 04, 2018 4:59 pm
- Forum: Report a Bug
- Topic: credit not able to be refunded
- Replies: 1
- Views: 1853
Re: credit not able to be refunded
It appears that this order was originally created on October 18th 2017 - this was over 2 months ago. It is possible that the customer has cancelled their credit card, or their credit card has expired and they were assigned a new credit card number. You may need to attempt the refund directly with Au...
- Thu Jan 04, 2018 9:32 am
- Forum: Help / How to use AllProWebTools
- Topic: Client seeing update CC screen
- Replies: 2
- Views: 2453
Re: Client seeing update CC screen
This is just a reminder that the card will expire within 30 days. Most credit card companies will send out a new card 30 days before expiration. The reminder screen was designed to be ignored by clicking the "Close" button. Your client messaged us directly and indicated that she is unable to click t...
- Thu Jan 04, 2018 9:22 am
- Forum: Help / How to use AllProWebTools
- Topic: How to see who added an item to the cart
- Replies: 3
- Views: 3432
Re: How to see who added an item to the cart
The cart statistic will report all carts filled, even if they eventually converted into a sale. All sales begin as a cart, so It is possible that an email sent out may result in 5 carts filled and only 2 Sales - this would indicate that 3 of the carts never converted to a sale. If the num,ber of car...
- Tue Jan 02, 2018 10:16 am
- Forum: Report a Bug
- Topic: "File Not Found" error at "Register Today"
- Replies: 3
- Views: 2232
Re: "File Not Found" error at "Register Today"
Your signup box is not using the recommended method for insertion on the page. It has been manually configured by your web developer to accomplish a very unique requirement for membership options. Since changing your URL, the change was not made manually to the signup box. We have now addressed this...
- Mon Jan 01, 2018 5:21 pm
- Forum: Help / How to use AllProWebTools
- Topic: PayPal payment not populated with address/customer details
- Replies: 1
- Views: 1890
Re: PayPal payment not populated with address/customer details
It appears that the PayPal Standard integration is already sending along the address information. We will need more information about the issue that you are experiencing in order to provide further guidance. Please contact our Support Team via Screenshare Support so that we may assist you further.
- Fri Dec 29, 2017 10:47 am
- Forum: Help / How to use AllProWebTools
- Topic: Email Administrative Question
- Replies: 1
- Views: 2117
Re: Email Administrative Question
We can do a trace to find out what is happening if you can provide the email address that they are sending from. Then ask them to send another email so we can look it up in the daily logs. Please let us know within 24 hours before the log file is purged.
- Sat Dec 23, 2017 12:32 pm
- Forum: Report a Bug
- Topic: credit not able to be refunded
- Replies: 1
- Views: 2326
Re: credit not able to be refunded
This error message means that your Paypal API credentials are incorrect. You can access your API settings in your AllProWebTools account from the main menu by selecting "Settings"->"Integrations". Then scroll down and click on "Paypal". In the middle of the screen, you will see a box labeled "PayPal...
- Sat Dec 23, 2017 9:15 am
- Forum: Report a Bug
- Topic: "File Not Found" error at "Register Today"
- Replies: 3
- Views: 2232
Re: "File Not Found" error at "Register Today"
We are happy to help you with this issue. Please provide the URL of the page where you clicked the "Register Today" , so that we may look into this further for you.
- Fri Dec 22, 2017 7:54 am
- Forum: Help / How to use AllProWebTools
- Topic: Viewing Old Versions of pages
- Replies: 1
- Views: 1687
Re: Viewing Old Versions of pages
If you go to the "Website" item on the menubar on the left side of the screen and select "My Webpages" you will be taken to a directory of all your webpages. At the top left of that screen, you will see a green button labeled "Create New Page" and a white button next to it labeled "Deleted Pages". B...
- Fri Dec 22, 2017 7:49 am
- Forum: Help / How to use AllProWebTools
- Topic: creating net 30 wholesale accounts
- Replies: 1
- Views: 2164
Re: creating net 30 wholesale accounts
The ability for a wholesale account to login and pay for a purchase online with NET30 is not currently available (please post a new feature suggestion to have this feature considered for a future version). Wholesale customers can currently pay with NET30 when placing a phone order while there order ...
- Wed Dec 20, 2017 5:18 pm
- Forum: Report a Bug
- Topic: address state field not registering
- Replies: 1
- Views: 1689
Re: address state field not registering
Thanks for alerting us to this matter. Your website theme has been adjusted to address this issue.
- Wed Dec 20, 2017 4:12 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5072
Re: ebay listing error
Yes, it is a control code - so it is getting copied with the rest of the text but it does not create a visible character that you can see and delete. We can further assist you with more information about the issue. Please use the AllProWebTools Support button to start a screenshare with our Support ...
- Tue Dec 19, 2017 4:58 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 9
- Views: 5072
Re: ebay listing error
You have an invalid character in your product. This can happen when you copy and paste from another source. I suggest re-copying everything, but when you go to paste use the keyboard shortcut ctrl+shift+v instead of the usual ctrl+v. You could also copy to notepad first and then copy from notepad in...
- Tue Dec 19, 2017 3:16 pm
- Forum: Help / How to use AllProWebTools
- Topic: Need to install font files for custom font on a website
- Replies: 3
- Views: 2420
Re: Need to install font files for custom font on a website
Got those new file extensions loaded for you!
- Tue Dec 19, 2017 8:55 am
- Forum: Help / How to use AllProWebTools
- Topic: anchors
- Replies: 3
- Views: 2745
Re: anchors
The anchor tag will scroll the page down so that the desired element will be at the very top of the web browser. The theme that you are using on your website was custom built and includes a menubar and header that covers the top 5-10 rows of the web browsers viewing area. In affect, your custom "hea...
- Mon Dec 18, 2017 2:53 pm
- Forum: Report a Bug
- Topic: Dropdowns are being cut off
- Replies: 2
- Views: 2362
Re: Dropdowns are being cut off
If you want to try a hack, you may be able to "view source" on the existing lead box and just add the additional words that are beyond the 50 character limit. You could also use this method to change the dropdown list to radio buttons, by copying the current code and modifying it and then inserting ...
- Fri Dec 15, 2017 4:57 pm
- Forum: Suggestions / Feature Requests
- Topic: Signature capture using iPad (tablet for wholesale sales)
- Replies: 8
- Views: 11551
Re: Signature capture using iPad (tablet for wholesale sales)
The video is demonstrating the functionality that is available when accessing your AllProWebTools account from a smartphone via the normal web browser. AllProWebTools uses responsive design so that it will work on any Internet enabled device without the need of an app. There are currently no plans f...
- Thu Dec 07, 2017 4:44 pm
- Forum: Suggestions / Feature Requests
- Topic: Custom Fields
- Replies: 2
- Views: 2641
Re: Custom Fields
Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
Here is a video that demonstrates how to use these new features:
Here is a video that demonstrates how to use these new features:
- Thu Dec 07, 2017 4:42 pm
- Forum: Suggestions / Feature Requests
- Topic: Sign Up Box Feature Request
- Replies: 4
- Views: 4059
Re: Sign Up Box Feature Request
Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
You will see a new checkbox to add a message field when you are in the leadbox editor.
You will see a new checkbox to add a message field when you are in the leadbox editor.
- Thu Dec 07, 2017 4:41 pm
- Forum: Suggestions / Feature Requests
- Topic: Gift Order
- Replies: 4
- Views: 3637
Re: Gift Order
Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
You will now see a check box in the lower right corner of the Point of Sale screen.
You will now see a check box in the lower right corner of the Point of Sale screen.
- Thu Dec 07, 2017 4:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Favicon Icon
- Replies: 5
- Views: 4155
Re: Favicon Icon
Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
- Thu Dec 07, 2017 4:40 pm
- Forum: Suggestions / Feature Requests
- Topic: Make an easy way to reorder Social Media
- Replies: 4
- Views: 3439
Re: Make an easy way to reorder Social Media
Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
You can access this setting from the main menu at "Website" -> "Social Media Accounts". Then just simple grab a social icon row and move it's Position in the list!
You can access this setting from the main menu at "Website" -> "Social Media Accounts". Then just simple grab a social icon row and move it's Position in the list!
- Thu Dec 07, 2017 4:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Social Share Icons
- Replies: 2
- Views: 2350
Re: Social Share Icons
Thanks to your request, this feature is now available in our latest version of AllProWebTools 4.62.
You can access this setting from the main menu at "Settings" -> "Website". You will find a setting labeled "Social Sidebar" and "Sidebar Position"
You can access this setting from the main menu at "Settings" -> "Website". You will find a setting labeled "Social Sidebar" and "Sidebar Position"
- Tue Dec 05, 2017 4:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: is there a way to make a recurring invoice or recurring charge?
- Replies: 1
- Views: 1446
Re: is there a way to make a recurring invoice or recurring charge?
I believe what you are looking for is "Autoship". Does this article help?
https://www.allprowebtools.com/How-To-S ... ip-Orders/
https://www.allprowebtools.com/How-To-S ... ip-Orders/
- Fri Dec 01, 2017 6:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: sign up boxes not working
- Replies: 1
- Views: 2188
Re: sign up boxes not working
I have successfully created a test webpage on your website at: https://www.surroundair.com/davetest/ here I have placed your Registration2 form and it is working. The following is some additional information to streamline your use of AllProWebTools: We have recently added some new Custom Field types...
- Thu Nov 30, 2017 2:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Remove card on file
- Replies: 3
- Views: 2529
Re: Remove card on file
Card has now been removed.
- Wed Nov 29, 2017 4:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: Remove card on file
- Replies: 3
- Views: 2529
Re: Remove card on file
The ability to delete a credit card on file is available in version 4.62. Since your account has not yet been upgraded, please provide the buyer id and we will remove the card for you.
- Wed Nov 29, 2017 9:54 am
- Forum: Help / How to use AllProWebTools
- Topic: "marked shipped" showing as "reshipped"
- Replies: 1
- Views: 2057
Re: "marked shipped" showing as "reshipped"
This sounds interesting, the best way to get help with this would be to initiate a screenshare with our Support Team so that they can see exactly what process you are following. You can click the "Support" button in the top right corner of your console and then follow the instructions in this video:...
- Tue Nov 28, 2017 9:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Trouble pay invoices after cc updated
- Replies: 4
- Views: 4172
Re: Trouble pay invoices after cc updated
Yes, we agree that this should be a seamless process that can be performed by your clients themselves. I believe John is attempting to ascertain what is causing this specific issue for your clients, as this has not been reported by any other users. Feel free to send me an email with the client's nam...
- Thu Nov 09, 2017 3:19 pm
- Forum: Suggestions / Feature Requests
- Topic: Chat Box for Webinars
- Replies: 6
- Views: 4888
Re: Chat Box for Webinars
We have 2 ideas to address your needs: 1. Use the Layouts feature to create custom layout called "Webinars" that will allow you to insert your javascript code correctly. This way you can still layout your page and make saves without losing the chatbox code. 2. Insert the chatbox code into your AllPr...
- Tue Nov 07, 2017 7:19 pm
- Forum: Suggestions / Feature Requests
- Topic: Is this all being released today?
- Replies: 3
- Views: 2769
Re: Is this all being released today?
Thanks so much, we could not have done this without all of your great suggestions for improvement!
- Tue Nov 07, 2017 7:19 pm
- Forum: Report a Bug
- Topic: pre-order says "in stock" in shopoing cart
- Replies: 2
- Views: 19329
Re: pre-order says "in stock" in shopoing cart
This feature has been added in version 4.62, you can find more information about this release here: http://allprowebtools.com/forum/viewtop ... f=5&t=3557
Plans for the roll out can be read here: http://allprowebtools.com/forum/viewtop ... f=4&t=3841
Plans for the roll out can be read here: http://allprowebtools.com/forum/viewtop ... f=4&t=3841
- Tue Nov 07, 2017 12:40 pm
- Forum: Suggestions / Feature Requests
- Topic: Is this all being released today?
- Replies: 3
- Views: 2769
Re: Is this all being released today?
Yes, we are happy to be releasing version 4.62 today to ALPHA Testers. BETA testers will receive version 4.62 on 11/13/2017. We do NOT recommend ALPHA testing in a live environment as there may be issues that can result in loss of company data. As an AllProWebTools provider or Expert - you can deplo...
- Mon Nov 06, 2017 5:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit the 'My Account' Template
- Replies: 7
- Views: 6961
Re: Edit the 'My Account' Template
The My Account page is used to give customers access to edit their contact information and view past invoices. This is considered an System Page in AllProWebTools where the majority of options on this page directly access data stored in the account. For security and consistency across the platform, ...
- Fri Nov 03, 2017 3:54 pm
- Forum: Report a Bug
- Topic: affiliate marketing new name?
- Replies: 1
- Views: 2364
Re: affiliate marketing new name?
Yes that is the same WebTool - we will look into clarifying the name. Thanks for bringing that to our attention!