AllProWebTools.com

Ok great! Hopefully the fix stops the stacking :)

Aloha! We've had a strange thing happen with an order. It processed in authorize.net but the order invoice generated with $0.00 and no content and did not appear in our "view orders" field for orders pending shipment. The customer called today to inquire as she has not received an shipping confirmat...

Aloha!

"AE" is missing from the state drop down menu for our customers to select. We have a few customers at military bases abroad and they are able to input APO but cannot select "AE" for the state. If you can make this an option again that would be great! thanks!

Thank you I have access now! :)

Aloha! I am trying to edit some of the verbiage on one of our webpages and when I go to the edit icon in website>my webpages..... I'm getting a screen that displays "You do not have access to view this screen, ask Steve Frailey to add this WebTool to your account. {DMK219}333[1]" What WebTool needs ...

Aloha! We recently seen an increase in email addresses getting the red x mark on a customer's profile. The customer then calls asking why they never received an email confirmation of an order, or shipping or the request for their password. We confirm their email and the one we have been sending to i...

awesome thank you!

Aloha! Where in the "my account" info can a customer look to see what items they have on their autoship and find out the next date of then the order is scheduled to ship? Specifically buyer 32850.....I logged in as buyer to see what she can see and her order history does not note that she has an act...

Aloha! It's been brought to our attention from a number of customers recently that our shopping cart does not allow for a billing and shipping name and address to be input/displayed on an order in our online shopping cart.... the cart just allows one address to be displayed. More and more customers ...

Sorry I was not more clear....I will double check with the customer to get more information.....from my understanding we do have their first and last name on the customer profile. Our emails get tagged with {FIRST} but if a customer has multiple email addresses on their profile the first name is onl...

Aloha! When we schedule emails to send and a customer has two email addresses on their profile the secondary address that is not tied to their profile login is not receiving the complete subject line.....their first name is supposed to be inserted as the lead on the subject line but the subject line...

Aloha!

Here is a new example of the welcome 10% off code stacking on top of our quantity discounts:
buyer 34848 on order 45457. Buyer profile created 6/21/2019 and order placed 6/21/2019

ok great thank you!

Aloha!
I used to receive an email notification when a reply was made to a forum question but not recently.....I checked in settings "users" and it has my correct email so not sure how to re-activate these notifications?

ok great I've removed the %...last question on this is how do I edit the verbiage in the footer of the review submission page? Since we are not currently offering a discount with review submission.

oops forgot to add the screenshot so you can see what we are trying to fix

ok one more :) Our password reset email didn't get updated when our system upgraded to latest version....how to we get the color scheme to match our other emails like the invoice and shipping notifications. Also the password one just says "my logo" and on the bottom "my company" and the contact us g...

aloha! I looked in settings at the review template but I do not see which line of the hmtl has the header verbiage that is displaying on our review page? We are trying to update the "Add Your Review and Receive 10% Off Your Next Order!"

Aloha!
Where do I go in the console to edit the verbiage on this page? https://www.realnoni.com/add-review.php
I looked in my webpages, reviews, testimonials and cannot find it......

aloha! yes that's the option I select but any test emails i send never get the auto reply

aloha!
Just followed the instructions in the link however the "reply with message" option is not an option on the drop down menu. Attached below is the screenshot of what i see....which option do i select?

oops I got an alert that this post had another reply but nothing is showing?

Alias coupon for buyer 33799 is stacking on top of the quantity discount. Buyer created account today 3/27/2019 and the code generated for them was A418315199 on order #43667

the only term we have tried is "noni fruit"

Aloha!

I'm trying to make edits to the verbiage of the few dictionary terms we have left. When I go to website>dictionary> select the specific term and make edits and then I click "save" I get a red error message that says "similar terms already exists"......how do I get the edits to save?

Awesome thank you!

Aloha! Customer with buyer ID 12942 has requested to have their customer account information deleted from our files/server. I remember with the GDPR discussions Dave had asked us to contact support to properly remove all stored personal information when we receive a request to be forgotten. As simpl...

Aloha!

Would be great if when we import new contacts we can select multiple tags on the first import....currently it only allows us to select one tag at a time so we have to "re-import" for each tag we want the contacts tagged for.

Aloha! It would be amazing if when a customer submits a product review that we can select the review to display for all the "sizes" of the product or for multiple products if their review covers more than one product. For example our IcyHeat Noni Lotion is available in a 2oz, 4oz and 8oz bottle and ...

Aloha!
Customer 33711 is trying to place an order on our website and her card keeps declining. Her credit card company told her it is because the expiry date field is not matching....our website input field is only letting her input one number for the month ie 1 for January instead of 01.....

Do you know who I can contact? I have my auto reply enabled and it’s not sending to any incoming emails.

Aloha! 1. Sorry typo...it’s reoccuring order for auto ship orders that the pop up screen does not work. I also just tried to fix a customers address on their order and also cannot edit any of the address in the pop up. 2. Using IOS 12.1.2 and have tried both IPad mini and iPhone 7 3. Using safari, I...

Aloha! Pop up screen in the AllProWebTools console system is not working on. It pops up however you cannot select and edit any of the info and it also gets stuck. You have to hit refresh to get the box to clear. For example trying to edit a recording order date the box pops up with the info but the ...

Aloha!

Has the auto reply set up for webmail changed? I enable the out of the office and tested from two emails and no auto reply sent.....

Aloha!

Can you please take a look at order #41648 buyer #32489. Shes used her welcome coupon that is for 10% and it somehow gave her approx 67% off. Her order total was $87.05 and she saved $59.18 :/

Aloha! Can you please take a look at order #41091 from buyer 29865....we received two separate order email payment confirmations from PayPal and could only find one order in our console from the customer....after looking further we've found that on the order detail page under the payment section whe...

Aloha! A customer is trying to input an address in Hong Kong and having difficulty as Hong Kong is not showing on our drop down menu of countries....I realize Hong Kong is a region within PRC however it has it's own postal system and customs office so all parcels sent need to list Hong Kong as the c...

Aloha! The gift message input field is not compatible with emoji. It allows a customer to input emojis however when the invoice prints the message is full of bizarre characters. Can you please fix order #40933 and remove the not compatible characters so the message looks a appropriate. Also the gift...

Aloha! We've had a couple of glitches today with orders: order 40538 from buyer 13880 processed through with no shipping charge, the shipping fee line is not even showing on the order invoice order 40483 from buyer 19923 used an alias code for 10% off however it somehow gave more than 10%. The order...

Aloha! We have a product price increase coming up so wanted to double check a few technical questions to avoid any glitches: 1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and click save 2...

Aloha! Our store locator is not pulling any locations....when I type in zip codes that we have stores it pulls "There are currently no store locations in your area."

Also where in the console do i go to change the verbiage that appears on our store locator page? thanks!

Aloha! Buyer 31414 received welcome coupon A884396643 that expires 9/26/18. When she types it in and click apply she gets the error message "The coupon code entered (2days) has expired or was entered incorrectly." I just double checked and tried to use her code and also got the coupon code 2days has...

ok perfect thank you!

Aloha! I need to update the verbiage in our shopping cart checkout screen that talks about the shipping as the info is not up to date....where do I got in the console to update the verbiage that appears on our "Shipping and Payment" page?

awesome good to know how to check in the future. thanks!

just deleted card on buyer profile 20241....if you can please confirm it's completely removed :)

Aloha!

Customer 20241 has requested his credit card not be stored on his profile. Does just hitting the red trashcan remove it entirely? I think last time a customer requested this the support team had to do something on the back end in authorize.net? thanks!

Aloha!

Here are the examples of orders from August that the alias coupon stacked:

order 38337 buyer 30647
order 38377 buyer 30999
order 38443 buyer 31032
order 38506 buyer 31074
order 38636 buyer 31022
order 38760 buyer 31218
order 38744 buyer 31123

Aloha!
Buyer 10147 has an autoship #31746. We received an email notification that the autoship failed to process.....however in pulling up the customer's profile the order did process #38710 however it did knock the order down to the list of "cancelled" orders under the reoccurring orders section?

Aloha! Thanks for update! Address on the profile is the current billing address for the new card. Confirmed that the card has been activated. Just tried to add the card to the profile and now I am getting an error that says "please enter your zip code" The zip code is input. Retyped it in and got sa...