Search found 1032 matches
- Wed Sep 27, 2017 9:36 am
- Forum: Report a Bug
- Topic: Email Automatically Sent Without Being Scheduled
- Replies: 3
- Views: 2345
Re: Email Automatically Sent Without Being Scheduled
If I go to Reports->Email Reports I can see that email 245 was in fact scheduled to be sent out on Sept. 21 with the subject set as "The Conversation Club - Open Office Hours today!" Yes, the email can be sent out multiple times to the same person, but not during the same day. It looks like that on ...
- Fri Sep 22, 2017 2:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Abandoned cart notification
- Replies: 1
- Views: 1792
Re: Abandoned cart notification
There are currently no email notifications available for abandoned carts. The recommended method now is to go to the Dashboard Timeline and you can filter the timeline to view only abandoned carts.
- Fri Sep 22, 2017 2:35 pm
- Forum: Report a Bug
- Topic: Unable to send Test Email
- Replies: 10
- Views: 9202
Re: Unable to send Test Email
This error message has been corrected to avoid future confusion!
- Fri Sep 22, 2017 9:41 am
- Forum: Report a Bug
- Topic: Unable to send Test Email
- Replies: 10
- Views: 9202
Re: Unable to send Test Email
I've looked into this, and found that the issue is not with the SMTP Settings, but that there is no "From Email" set under Settings->Company Information , so the emails are not being sent from anyone, which is causing the error. Just set an email address (it is best to try and use an email address t...
- Thu Sep 21, 2017 4:54 pm
- Forum: Report a Bug
- Topic: Unable to send Test Email
- Replies: 10
- Views: 9202
Re: Unable to send Test Email
It still sounds like the SMTP Settings that were put in are incorrect. If you have not already, I would recommend looking at the above video at 6:30, where they start going over how to fill in the SMTP Settings.
- Thu Sep 21, 2017 4:23 pm
- Forum: Report a Bug
- Topic: Unable to send Test Email
- Replies: 10
- Views: 9202
Re: Unable to send Test Email
Just to clarify, the SMTP Setting called "Mail Password" should be filled in with the "API Key" from Mailgun. Was this filled in correctly?
- Thu Sep 21, 2017 3:51 pm
- Forum: Report a Bug
- Topic: Email Automatically Sent Without Being Scheduled
- Replies: 3
- Views: 2345
Re: Email Automatically Sent Without Being Scheduled
Are you referring to the "Last Send Date" when you are looking at the list of emails under Emails->View Emails ? That only refers to the most recent sending of that email, which included Test Emails. You can click on that email and check the "Statistics" panel to see which email addresses it was sen...
- Thu Sep 21, 2017 3:48 pm
- Forum: Report a Bug
- Topic: Unable to send Test Email
- Replies: 10
- Views: 9202
Re: Unable to send Test Email
The "You must set your DNS so that webmail.DOMAIN.com is set as a cname to DOMAIN.com" warning only applies to the email inboxes, which you see first under the "Manage Email Addresses" tab when you go to Settings->Email , so that would not affect your SMTP or your sending of test emails. I would che...
- Thu Sep 21, 2017 3:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: content gaps using bootstrap elements
- Replies: 1
- Views: 1712
Re: content gaps using bootstrap elements
The images are staggered because they are not all of a uniform height.
This can be fixed with css by doing something like the following:
This can be added under Settings->Administrator in the "Stylesheet" under the "Theme Editor"
This can be fixed with css by doing something like the following:
Code: Select all
.col-xs-4 {
height: 750px;
}
- Thu Sep 21, 2017 3:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Hiding the store
- Replies: 1
- Views: 1706
Re: Hiding the store
This has been corrected so that when you turn the redirect off, it no longer shows the products category sidebar. The page should be displaying properly now!
- Thu Sep 21, 2017 10:00 am
- Forum: Help / How to use AllProWebTools
- Topic: Automatically Check Payment Method
- Replies: 6
- Views: 5049
Re: Automatically Check Payment Method
Hello! I just wanted to let you know that there are no plans to change how the checkout page works in regard to having the payment option auto-selected. For one thing, if you choose to enable the CIM (assuming you are using CIM compatible payment processor) there will be multiple options for the cus...
- Wed Sep 20, 2017 9:01 am
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6638
Re: Contact Us Email input field
You can easily add a second email input on the Contact Page for any AllProWebTools website by adding one line to the Contact Page under Settings->Administrator in the "Theme Editor." Just find the line that says "Your Email Address" which should be around line 15 on the default Contact Page, and add...
- Tue Sep 19, 2017 5:11 pm
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6638
Re: Contact Us Email input field
Hello!
We were able to add a second email field to your contact page, "Re-Type Email Address" so that your customers will have to type in their email address in the same in both fields in order to submit the contact page.
Please let me know if you have any more questions!
We were able to add a second email field to your contact page, "Re-Type Email Address" so that your customers will have to type in their email address in the same in both fields in order to submit the contact page.
Please let me know if you have any more questions!
- Tue Sep 19, 2017 4:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Automatically Check Payment Method
- Replies: 6
- Views: 5049
Re: Automatically Check Payment Method
Sorry for the delayed response!
It is not currently possible to setup the checkout screen with the payment option automatically selected, but I am looking into what can possibly be done. I will let you know when I have more information.
It is not currently possible to setup the checkout screen with the payment option automatically selected, but I am looking into what can possibly be done. I will let you know when I have more information.
- Tue Sep 19, 2017 4:00 pm
- Forum: Suggestions / Feature Requests
- Topic: upsell feature
- Replies: 1
- Views: 1941
Re: upsell feature
Thanks for the suggestion! We will look into possibly adding this in a future version of AllProWebTools!
In the meantime, if you, or anyone else, has suggestions to improve the Upsell system in AllProWebTools, please let us know here!
In the meantime, if you, or anyone else, has suggestions to improve the Upsell system in AllProWebTools, please let us know here!
- Tue Sep 19, 2017 12:28 pm
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6638
Re: Contact Us Email input field
I thought you were talking about spammy type emails, which the Recaptcha would help prevent, making sure it was a human filling out the form and not a bot.
Since you're more concerned about customers who mistype their email address, we will look into adding something like this.
Since you're more concerned about customers who mistype their email address, we will look into adding something like this.
- Tue Sep 19, 2017 11:06 am
- Forum: Suggestions / Feature Requests
- Topic: Contact Us Email input field
- Replies: 7
- Views: 6638
Re: Contact Us Email input field
Hello!
My first suggestion for you would be to try setting up the Recpatcha validation on your contact page.
You can set it up under Settings->Administrator in the "Recaptcha Configuration" panel.
This video should help:
My first suggestion for you would be to try setting up the Recpatcha validation on your contact page.
You can set it up under Settings->Administrator in the "Recaptcha Configuration" panel.
This video should help:
- Tue Sep 19, 2017 11:01 am
- Forum: Suggestions / Feature Requests
- Topic: Gift Order
- Replies: 4
- Views: 3645
Re: Gift Order
Hello!
We will be adding this ability into the next version of AllProWebTools, so that you can create a gift order from the "New Order" screen in the console!
We will be adding this ability into the next version of AllProWebTools, so that you can create a gift order from the "New Order" screen in the console!
- Fri Sep 15, 2017 2:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: Delete Sign Up box
- Replies: 1
- Views: 2212
Re: Delete Sign Up box
One options would be to remove the Sign-Up Box wherever it is being used so that it does not get filled out by anyone.
- Thu Sep 14, 2017 4:38 pm
- Forum: Suggestions / Feature Requests
- Topic: Searching By Tag
- Replies: 1
- Views: 2221
Re: Searching By Tag
That makes perfect sense, and thanks for the suggestion. We will keep this in mind while planning future versions of AllProWebTools!
- Thu Sep 14, 2017 3:21 pm
- Forum: Report a Bug
- Topic: Uploading pdfs
- Replies: 3
- Views: 3431
Re: Uploading pdfs
I do not see any files. Could you try uploading them here again? Or sending them to our support email?
- Thu Sep 14, 2017 3:17 pm
- Forum: Report a Bug
- Topic: Introduce Button Not Working
- Replies: 5
- Views: 3605
Re: Introduce Button Not Working
Thanks for letting us know!
You can continue using Chrome if you like (it is what we recommend to use), or you should be able to use FireFox again. We made a quick fix to allow that dropdown menu to work on FireFox, so please let us know if it is still an issue!
You can continue using Chrome if you like (it is what we recommend to use), or you should be able to use FireFox again. We made a quick fix to allow that dropdown menu to work on FireFox, so please let us know if it is still an issue!
- Thu Sep 14, 2017 11:49 am
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4552
Re: Recaptcha loop
We have been monitoring this issue, and was able to address an issue where the recaptcha was not submitting properly on the checkout page. This should improve, if not completely fix, the recaptcha issues you have described here. Please keep an eye on incoming orders starting now, and let us know if ...
- Thu Sep 14, 2017 10:10 am
- Forum: Help / How to use AllProWebTools
- Topic: Favicon Icon
- Replies: 5
- Views: 4165
Re: Favicon Icon
We've looked into this, and in the next version of AllProWebTools (version 4.62) you can expect to be able to upload png or gif files as your favorite icon, as long as it has a standard Fav Icon image size (16x16, 32x32, 48x48 or 64x64 pixels).
Please let me know if you have any more questions!
Please let me know if you have any more questions!
- Thu Sep 14, 2017 9:19 am
- Forum: Help / How to use AllProWebTools
- Topic: BOunced emails
- Replies: 7
- Views: 6133
Re: BOunced emails
The first thing I would like to point out is it looks like this account is not using APWT-SMTP, so if something seems off with these statistics, you can also check the statistics reported by whatever SMTP provider you are using. The statistics reported in this box will be mostly accurate, but they d...
- Wed Sep 13, 2017 2:54 pm
- Forum: Suggestions / Feature Requests
- Topic: Abandoned Carts
- Replies: 3
- Views: 2564
Re: Abandoned Carts
Yes, that is the only way to get to that page, and yes any resolved carts will not appear there. A cart can either be resolved manually on the timeline, or through the abandoned carts report in the notifications, or carts will be automatically marked resolved whenever that buyer completes an order o...
- Wed Sep 13, 2017 2:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: Email Stats - Carts
- Replies: 1
- Views: 2266
Re: Email Stats - Carts
That number refers to if anyone clicked on a link from the email, then created a cart with items in it. This doesn't have to happen immediately after clicking the link, so if you clicked the link in the email, then created a shopping cart with items later that day, that would be included in that num...
- Wed Sep 13, 2017 2:26 pm
- Forum: Help / How to use AllProWebTools
- Topic: BOunced emails
- Replies: 7
- Views: 6133
Re: BOunced emails
Yes, an email marked as invalid (for example, after a bounced email) will not be sent to even if that contact is still marked in the tags. If you go to Contacts->View All under the Filter button, you can select "Unsubscribed" or "Invalid Email" to view a list of those contacts. In this case you woul...
- Wed Sep 13, 2017 1:46 pm
- Forum: Suggestions / Feature Requests
- Topic: Abandoned Carts
- Replies: 3
- Views: 2564
Re: Abandoned Carts
When you are logged into AllProWebTools, you should also be able to click on the "Notices" icon on the top menu bar. It is a triangle icon with an exclamation point. If you click on that, it will say "5 Abandoned Carts" which you can click on to look at the abandoned carts. For an abandoned cart to ...
- Thu Sep 07, 2017 9:01 am
- Forum: Report a Bug
- Topic: Introduce Button Not Working
- Replies: 5
- Views: 3605
Re: Introduce Button Not Working
So the drop-down menu is not showing at all for you? Does this happen on every CRM record, or only on this one specific one? My first recommendation would be to try using another browser. What browser are you using now? It sounds like you were able to create the reseller, so if this using another br...
- Wed Sep 06, 2017 1:56 pm
- Forum: Report a Bug
- Topic: Introduce Button Not Working
- Replies: 5
- Views: 3605
Re: Introduce Button Not Working
Could you tell me the contact id number for the contact you were trying to make into a reseller?
- Thu Aug 31, 2017 12:40 pm
- Forum: Suggestions / Feature Requests
- Topic: Sales pipeline removing notification
- Replies: 3
- Views: 4200
Re: Sales pipeline removing notification
Not from the pipeline report, but you can go to the contact's CRM record and clear the Followup Time there by clicking the cancel button next to the Followup Time date.
- Wed Aug 30, 2017 4:30 pm
- Forum: Help / How to use AllProWebTools
- Topic: Adding recent blog posts links to an AllProWebTools page
- Replies: 14
- Views: 14188
Re: Adding recent blog posts links to an AllProWebTools page
You can find this under Settings->Website in the "Email Notification Center" panel. There will be an option for "New Testimonial" that you can turn on or off.
- Wed Aug 30, 2017 3:32 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 2
- Views: 1815
Re: ebay posting error
Yes it does, between updating templates and posting new listings, the usage limit was reached.
This will be reset tomorrow, and the remaining templates will be updated, and your postings will be created!
Please let me know if you have any more questions!
This will be reset tomorrow, and the remaining templates will be updated, and your postings will be created!
Please let me know if you have any more questions!
- Tue Aug 29, 2017 6:01 pm
- Forum: Suggestions / Feature Requests
- Topic: 'bounced' emails in email statistics
- Replies: 10
- Views: 11433
Re: 'bounced' emails in email statistics
It looks like the webhook was not receiving the information from SendGrid correctly. This has been corrected so that future bounces will be handled properly.
The next time an email is sent out, the invalid emails will be marked properly!
Please let me know if you have any questions!
The next time an email is sent out, the invalid emails will be marked properly!
Please let me know if you have any questions!
- Mon Aug 28, 2017 2:13 pm
- Forum: Suggestions / Feature Requests
- Topic: 'bounced' emails in email statistics
- Replies: 10
- Views: 11433
Re: 'bounced' emails in email statistics
Thanks for this information! We will be looking into this and I will post back when we have more information.
- Mon Aug 28, 2017 1:43 pm
- Forum: Suggestions / Feature Requests
- Topic: 'bounced' emails in email statistics
- Replies: 10
- Views: 11433
Re: 'bounced' emails in email statistics
What SMTP provider is your client using? Once I know that I can look into it a bit further and see what may be causing this issue.
- Fri Aug 25, 2017 11:49 am
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4552
Re: Recaptcha loop
We will be working to collect more information about this to try and pinpoint the issue, but there does not appear to be anything wrong with the Recaptcha on the checkout page. It also sounds like the majority of your customers are not having any issue with the Recaptcha. Perhaps the few customers w...
- Thu Aug 24, 2017 11:39 am
- Forum: Help / How to use AllProWebTools
- Topic: BOunced emails
- Replies: 7
- Views: 6133
Re: BOunced emails
When an email bounces, AllProWebTools will mark that email as invalid, and you should see a symbol next to the email address of the CRM record stating that it is invalid. If this is not the case, could you please provide me with some detail about which AllProWebTools account and the contact id that ...
- Wed Aug 23, 2017 4:47 pm
- Forum: Suggestions / Feature Requests
- Topic: 'bounced' emails in email statistics
- Replies: 10
- Views: 11433
Re: 'bounced' emails in email statistics
It will not untag any contacts. Instead, it marks the email address as invalid. When you look at the email address of any given CRM record, it will have either an icon next to it that reads "invalid" or "unsubscribed" when you hover over the icon (depending on whether the email address was determine...
- Tue Aug 22, 2017 12:39 pm
- Forum: Report a Bug
- Topic: Error when trying to email customer an invoice
- Replies: 4
- Views: 2934
Re: Error when trying to email customer an invoice
Have you checked that your SMTP settings under Settings->Email are correct?
- Fri Aug 18, 2017 10:28 am
- Forum: Help / How to use AllProWebTools
- Topic: creating a registration form
- Replies: 1
- Views: 1733
Re: creating a registration form
Here is what I would recommend setting up: Setup a product category for these workshops under Store->Categories Create products for your initial 24 options (probably Ticket products are best, like you mentioned) and place them in the Category you created Go to the Variations tab of one of your 24 pr...
- Thu Aug 17, 2017 4:24 pm
- Forum: Suggestions / Feature Requests
- Topic: Create a contact, automatically tag lead
- Replies: 1
- Views: 1672
Re: Create a contact, automatically tag lead
It sounds like you are suggesting some sort of default tag that every new contact gets tagged as soon as they are created. We'll make sure to consider this as we plan future versions of AllProWebTools!
- Thu Aug 17, 2017 4:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: Editing an order
- Replies: 1
- Views: 1987
Re: Editing an order
We just pushed out a small update that will allow you to enter less than a full hour into a new order when adding hourly type products.
Please try this again, and let me know if it still isn't working properly for you!
Please try this again, and let me know if it still isn't working properly for you!
- Thu Aug 17, 2017 9:19 am
- Forum: Report a Bug
- Topic: Item in menu bar showing up twice
- Replies: 5
- Views: 3219
Re: Item in menu bar showing up twice
It had to do with the fact that you had 2 different memberships that were both allowed to see that page, so it showed up twice for anyone with both memberships. This has been corrected so that each webpage will only show up once on the menu bar, as long as you have at least one of the memberships th...
- Wed Aug 16, 2017 5:10 pm
- Forum: Report a Bug
- Topic: Item in menu bar showing up twice
- Replies: 5
- Views: 3219
Re: Item in menu bar showing up twice
Actually, I just took a look at it and I believe I found the issue. It was not related to any of your customizations.
Please double check that the menubar appears correctly now, and let me know if there are still any issues!
Please double check that the menubar appears correctly now, and let me know if there are still any issues!
- Wed Aug 16, 2017 4:22 pm
- Forum: Report a Bug
- Topic: Item in menu bar showing up twice
- Replies: 5
- Views: 3219
Re: Item in menu bar showing up twice
What is the name of the page that shows up twice?
If you made any customizations that you think may have caused this, I would recommend testing it by commenting out your customization for a moment, and seeing if that fixes the problem or not.
If you made any customizations that you think may have caused this, I would recommend testing it by commenting out your customization for a moment, and seeing if that fixes the problem or not.
- Wed Aug 16, 2017 2:49 pm
- Forum: Suggestions / Feature Requests
- Topic: Sign Up Box Feature Request
- Replies: 4
- Views: 4068
Re: Sign Up Box Feature Request
We're looking to add a message/comment field that will allow for a textarea element, and longer text responses, in the Sign-Up Boxes in the next version 4.62 , so keep an eye out for that once the new version becomes available. We will look into the possibility of creating a report to view the respo...
- Wed Aug 16, 2017 12:39 pm
- Forum: Report a Bug
- Topic: Clicks report is not generating
- Replies: 1
- Views: 1842
Re: Clicks report is not generating
This issue has been addressed. Could you please try again, and let me know if it is still not working properly!
- Tue Aug 15, 2017 3:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: Memberships via invoice
- Replies: 7
- Views: 3755
Re: Memberships via invoice
If you have the following 2 settings: "Membership Behavior" set to "Quantity Creates Different Memberships" "Limit to one membership" set to "Yes" then you can have a customer with 10 email boxes, and the scenario described earlier will keep their quantity at 10, and not double it to 20. We also upd...