Search found 1032 matches
- Mon Apr 04, 2016 10:41 am
- Forum: Report a Bug
- Topic: Emails Not Being Sent
- Replies: 12
- Views: 27698
Re: Emails Not Being Sent
If you are using Mandrill, please check that you have not used up your 2,000 free trial emails. If you have used them up, you will have to provide billing information to Mandrill to continue sending emails. Also, Mandrill will be forcing users to get a Mailchimp account by April 27, 2016. With this ...
- Mon Apr 04, 2016 10:24 am
- Forum: Help / How to use AllProWebTools
- Topic: Payment Method
- Replies: 7
- Views: 8847
Re: Payment Method
Actually, AllProWebTools is already integrated with 3 reputable credit card processors. PayPal Authorize.net Cayan You can use any of these 3 options to start taking payments through your AllProWebTools ecommerce store. We typically recommend using a Cayan account, and in fact, you can get in touch ...
- Mon Apr 04, 2016 9:09 am
- Forum: Help / How to use AllProWebTools
- Topic: More Questions After Reviewing Dashboard
- Replies: 5
- Views: 9987
Re: More Questions After Reviewing Dashboard
I do not believe you can save the file as an image using Word. The fastest way to save something as an image would be to use Microsoft Paint. What is on this document that needs addressed?
- Mon Apr 04, 2016 9:06 am
- Forum: Help / How to use AllProWebTools
- Topic: Questions after the meeting
- Replies: 4
- Views: 7545
Re: Questions after the meeting
For number 5, I would suggest checking the footer images again. Sometimes it can take a day for those images to update.
- Mon Apr 04, 2016 9:02 am
- Forum: Suggestions / Feature Requests
- Topic: Credit Card Expiration Date Notification
- Replies: 1
- Views: 4238
Re: Credit Card Expiration Date Notification
Thanks for the great idea. If anyone else would like to receive a notification before the credit card on file expires, please let us know below!
- Mon Apr 04, 2016 9:01 am
- Forum: Suggestions / Feature Requests
- Topic: Invoice PDF
- Replies: 1
- Views: 4263
Re: Invoice PDF
Thank you for the suggestion. If anyone else would like to be able to view or receive pdf invoices, please let us know below!
- Fri Apr 01, 2016 5:04 pm
- Forum: Report a Bug
- Topic: Mailgun webhooks error
- Replies: 9
- Views: 8277
Re: Mailgun webhooks error
When I had checked, there were no webhooks set, so I simply put in the URL I mentioned above and set it.
- Fri Apr 01, 2016 1:11 pm
- Forum: Report a Bug
- Topic: Mailgun webhooks error
- Replies: 9
- Views: 8277
Re: Mailgun webhooks error
This has been addressed, and your Mailgun account should be properly working with your Email Marketing now.
Please let me know if you have any other questions!
Please let me know if you have any other questions!
- Fri Apr 01, 2016 1:00 pm
- Forum: Report a Bug
- Topic: Mailgun webhooks error
- Replies: 9
- Views: 8277
Re: Mailgun webhooks error
Thank you, we will be looking into this now!
- Fri Apr 01, 2016 11:05 am
- Forum: Report a Bug
- Topic: Mailgun webhooks error
- Replies: 9
- Views: 8277
Re: Mailgun webhooks error
Could you put the login information for your Mailgun account into your password system so that we can take a look into this for you? Once you have that information put in there, please let me know here on the forum and I'll make sure we look at it right away. Just to be clear, please do not post you...
- Thu Mar 31, 2016 4:27 pm
- Forum: Report a Bug
- Topic: email clicks / sales / carts not showing up
- Replies: 4
- Views: 4298
Re: email clicks / sales / carts not showing up
This has been addressed, and you should be able to see click and sales statistics for future emails. Please let me know if this is not the case, or if you have any more questions!
- Thu Mar 31, 2016 4:13 pm
- Forum: Report a Bug
- Topic: Mailgun webhooks error
- Replies: 9
- Views: 8277
Re: Mailgun webhooks error
When setting the webhooks in Mailgun, you need to use the following URL: https://www.secretcompassonline.com/listener/mailgun.php This can be found by going to "Settings->Email" on your AllProWebTools console, clicking on the "SMTP Settings" tab, and clicking on the box titled "Mailgun" near the bot...
- Thu Mar 31, 2016 9:18 am
- Forum: Report a Bug
- Topic: email clicks / sales / carts not showing up
- Replies: 4
- Views: 4298
Re: email clicks / sales / carts not showing up
Thank you for the extra information. I will make sure we look into this.
- Wed Mar 30, 2016 5:01 pm
- Forum: Report a Bug
- Topic: email clicks / sales / carts not showing up
- Replies: 4
- Views: 4298
Re: email clicks / sales / carts not showing up
Are you not seeing clicks and sales for one email specifically, or is this for all of your emails?
- Wed Mar 30, 2016 3:53 pm
- Forum: Help / How to use AllProWebTools
- Topic: Questions after the meeting
- Replies: 4
- Views: 7545
Re: Questions after the meeting
More answers for you! 2. The "F[1]" on the invoice is an invoicing standard showing how many items are in the order. 3. We took a look at this and you should be able to void the order now. All it is expecting is the same login and password as you use for your AllProWebTools console. This will only w...
- Wed Mar 30, 2016 3:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Questions after the meeting
- Replies: 4
- Views: 7545
Re: Questions after the meeting
Hello Rene, I have some answers for you now, and I will make sure to followup with more answers later. I'm going to number my answers according to how you numbered your questions. 1. The easiest way to add something like this would be to create a separate webpage with your affiliate businesses. You ...
- Tue Mar 29, 2016 1:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Invoice & Logo
- Replies: 3
- Views: 5649
Re: Invoice & Logo
The logo on your website is the same dimensions as the original logo. I am unaware of any issues with the work request system and am sorry for any inconvenience you had using it, but if you would like a change to your logo, I would ask you to please try and submit a work request again. In regards to...
- Tue Mar 29, 2016 10:27 am
- Forum: Help / How to use AllProWebTools
- Topic: Switching to Mailgun with no website
- Replies: 3
- Views: 5834
Re: Switching to Mailgun with no website
Absolutely! The only thing is that you will also need access to wherever their website is hosted to edit their DNS records. This video walks through the entire process:
Please let me know if you have any more questions!
Please let me know if you have any more questions!
- Tue Mar 29, 2016 9:03 am
- Forum: Help / How to use AllProWebTools
- Topic: Export Contacts
- Replies: 1
- Views: 3328
Re: Export Contacts
You can export your contacts by going to "Settings->Import/Export". From here, you have a few options. You can click on "Download Contacts" to get a spreadsheet of all of your contacts at once, or you can go to the panel titled "Leads Downloads" you can click on a tag name and download a spreadsheet...
- Mon Mar 28, 2016 2:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: Invoice & Logo
- Replies: 3
- Views: 5649
Re: Invoice & Logo
Hello, Since it appears that this work was originally done with a work request, you can request a change by submitting another work request with your details. You can view what your invoice looks like without having to go live. You will have to create an order, which I recommend creating an order fo...
- Mon Mar 28, 2016 9:42 am
- Forum: Help / How to use AllProWebTools
- Topic: Jullia White
- Replies: 3
- Views: 4739
Re: Jullia White
I'm sorry, I don't believe I was clear. I was asking you to check that information, because having an incomplete address can prevent the shipping charge from calculating correctly. The most common problem is not having a country selected. If you could please double check that her address is complete...
- Mon Mar 28, 2016 9:14 am
- Forum: Help / How to use AllProWebTools
- Topic: Jullia White
- Replies: 3
- Views: 4739
Re: Jullia White
Could you check a few things about Julia's contact information for me?
- Does she have an address on the CRM record you are using for the order?
- Does that address have all required fields filled in? This includes the country, city, state, and zip code
- Thu Mar 24, 2016 4:53 pm
- Forum: Suggestions / Feature Requests
- Topic: WOM Leads
- Replies: 7
- Views: 6606
Re: WOM Leads
Hello,
Here is a video showing how you can track relationship downlines in your CRM. In the case you described, this would allow you to see the relationship between Mr. Jones and Ms. Smith on either of their CRM records.
Please let me know if this does not meet your needs!
Here is a video showing how you can track relationship downlines in your CRM. In the case you described, this would allow you to see the relationship between Mr. Jones and Ms. Smith on either of their CRM records.
Please let me know if this does not meet your needs!
- Thu Mar 24, 2016 2:12 pm
- Forum: Help / How to use AllProWebTools
- Topic: Reshipped Question
- Replies: 3
- Views: 4628
Re: Reshipped Question
Thanks for clarifying for me. I'll make sure we look into this!
- Thu Mar 24, 2016 1:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: Order # 2965 Total Paid .00
- Replies: 2
- Views: 3843
Re: Order # 2965 Total Paid .00
For this order the customer was charged correctly, as shown in the payment field. The total should be displaying properly now, please confirm for me, and let me know if you have any other questions!
- Thu Mar 24, 2016 10:14 am
- Forum: Help / How to use AllProWebTools
- Topic: Reshipped Question
- Replies: 3
- Views: 4628
Re: Reshipped Question
I would like to clarify your question. Are you asking why the order notes say "reshipped" when you ship an order the first time?
- Thu Mar 24, 2016 10:10 am
- Forum: Help / How to use AllProWebTools
- Topic: Order # 2965 Total Paid .00
- Replies: 2
- Views: 3843
Re: Order # 2965 Total Paid .00
Thanks for letting us know, I'll make sure we look into this!
- Thu Mar 24, 2016 10:08 am
- Forum: Help / How to use AllProWebTools
- Topic: pop ups
- Replies: 1
- Views: 3599
Re: pop ups
Could you explain what you mean by the pop-ups, or post a link that shows what you are talking about?How do I access the pop-ups for products? I want to know why some are popping up at various times.
- Thu Mar 24, 2016 10:05 am
- Forum: Help / How to use AllProWebTools
- Topic: Website product search......
- Replies: 1
- Views: 3534
Re: Website product search......
The first thing to check would be if your product is set to public or private. Go to "Store->View Products" on the left menu Find the product you want, in your case the Liver Cleanse with Fulvic Acid, and click on it Near the top right, make sure "Private" is selected/greyed out and click "Save" If ...
- Thu Mar 24, 2016 9:59 am
- Forum: Help / How to use AllProWebTools
- Topic: Discounts/Coupons
- Replies: 1
- Views: 3777
Re: Discounts/Coupons
Actually, instead of editing already existing coupon codes, you will want to expire old codes and create new ones. Go to "Store->Coupons" on the left menu bar Click on the "Existing Coupon Codes" tab This will open a list of all the coupons that have been created. You can view each one and click the...
- Tue Mar 22, 2016 5:15 pm
- Forum: Help / How to use AllProWebTools
- Topic: Support code
- Replies: 3
- Views: 4182
Re: Support code
You will not need to look up your support code. We will make sure everything is take care of with Extreme Relationship Management.
- Tue Mar 22, 2016 4:10 pm
- Forum: Help / How to use AllProWebTools
- Topic: Support code
- Replies: 3
- Views: 4182
Re: Support code
Hello Dan,
For security reasons, instead of sharing your support code on the forum, I will make sure that we reach out to Extreme Relationship Management and resolve this for you!
Please let me know if you have any other questions!
For security reasons, instead of sharing your support code on the forum, I will make sure that we reach out to Extreme Relationship Management and resolve this for you!
Please let me know if you have any other questions!
- Tue Mar 22, 2016 1:37 pm
- Forum: Help / How to use AllProWebTools
- Topic: merging contact
- Replies: 12
- Views: 13091
Re: merging contact
I'm more than happy to remind you! Whenever you are merging two contacts, you want to start with the contact you want to merge. The record that you start on will be merged into the second record, and the first record will be deleted once the information is transferred over. Please let me know if thi...
- Tue Mar 22, 2016 11:31 am
- Forum: Suggestions / Feature Requests
- Topic: Google icon on dashboard
- Replies: 1
- Views: 3282
Re: Google icon on dashboard
That is a great idea! If anyone else would like to be able to check their google calendar from the AllProWebTools console, please let us know below!
- Mon Mar 21, 2016 10:28 am
- Forum: Help / How to use AllProWebTools
- Topic: Attn John Adding Banner
- Replies: 9
- Views: 11245
Re: Attn John Adding Banner
Hello Jeff, What Paige posted above with the css code is what used to be on your previous site. You can fix this yourself by copying this code into your stylesheet: @media (max-width: 767px) { .nav li .dropdown-menu { display: block; position: relative; width: 100%; text-align: center; } } Go to Set...
- Fri Mar 18, 2016 9:05 am
- Forum: Help / How to use AllProWebTools
- Topic: Addingrespond to email link
- Replies: 2
- Views: 3415
Re: Addingrespond to email link
Hello Mary,
I wanted to let you know that you should now be able to insert "Mail To" links by simply typing in the email address, and the link will be created automatically. Please confirm that this is working for you, and let me know if you have any more questions!
I wanted to let you know that you should now be able to insert "Mail To" links by simply typing in the email address, and the link will be created automatically. Please confirm that this is working for you, and let me know if you have any more questions!
- Thu Mar 17, 2016 10:08 am
- Forum: Help / How to use AllProWebTools
- Topic: change address on email blast footer
- Replies: 2
- Views: 2726
Re: change address on email blast footer
All of this information is from your company information in the console. You can edit this by going to "Settings->Company Information" on the left menu in your AllProWebTools console and editing your Company Information.
Just don't forget to hit Save!
Just don't forget to hit Save!
- Wed Mar 16, 2016 1:24 pm
- Forum: Help / How to use AllProWebTools
- Topic: changing the content display on the footer
- Replies: 1
- Views: 2805
Re: changing the content display on the footer
You can edit the footer by going to "Settings->Website" and clicking on "Edit Footer." This will bring up an editor with the footer content. Here you can rearrange the footer and set it up however you need to. If you are editing the source code, the footer uses bootstrap columns, which you can find ...
- Wed Mar 16, 2016 12:28 pm
- Forum: Suggestions / Feature Requests
- Topic: Login button from the My AllProWebTools Clients List
- Replies: 1
- Views: 3478
Re: Login button from the My AllProWebTools Clients List
What a great suggestion! If there are any other experts who would like to be able to login from their Client List, please let us know below!
- Wed Mar 16, 2016 11:08 am
- Forum: Help / How to use AllProWebTools
- Topic: Images & SEO
- Replies: 3
- Views: 2863
Re: Images & SEO
Adding a description to an image can help your SEO rankings, but by itself only has a small impact. More importantly, these descriptions are used by assistive screen readers and are displayed as an alternative text if the image can not load for some reason. Once you've added an image, you can change...
- Tue Mar 15, 2016 5:00 pm
- Forum: Help / How to use AllProWebTools
- Topic: Attn John Adding Banner
- Replies: 9
- Views: 11245
Re: Attn John Adding Banner
Hello Jeff! Yes, any changes you mock on the mockup site we provided you we will be able to copy over onto your live site when you are ready. Simply get your mockup looking the way you like, and we will take care of everything when you are ready. If you are having difficulties designing your mockup ...
- Tue Mar 15, 2016 2:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: Addingrespond to email link
- Replies: 2
- Views: 3415
Re: Addingrespond to email link
Thank you for letting us know, and we will be looking into the best way to add a "Mail To" link in your email.
In the meantime, I would recommend putting in a link to the Contact page on your website, instead of the email link.
Please let me know if you have any more questions!
In the meantime, I would recommend putting in a link to the Contact page on your website, instead of the email link.
Please let me know if you have any more questions!
- Tue Mar 15, 2016 2:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: Refunds for orders processed through PayPal
- Replies: 1
- Views: 2883
Re: Refunds for orders processed through PayPal
Actually, this depends on what type of PayPal account you have setup. The PayPal Standard free accounts do not support refunds unless you login to the PayPal account. So with a standard PayPal account, you will need to refund in PayPal, and also refund in your AllProWebTools console for record keepi...
- Tue Mar 15, 2016 11:35 am
- Forum: Help / How to use AllProWebTools
- Topic: Disappearing invoices
- Replies: 5
- Views: 8568
Re: Disappearing invoices
This is normal. The information under "Processor" and "Authorization" are normally displayed only on the paid invoice. The refund invoice does not show this information, but the refunds are actually processing!
- Tue Mar 15, 2016 9:10 am
- Forum: Help / How to use AllProWebTools
- Topic: Website dimensions
- Replies: 6
- Views: 7094
Re: Website dimensions
Here is a video about using the editor in general, but it does not cover tables specifically.
Is there something I can clarify for you on the forum here?
Is there something I can clarify for you on the forum here?
- Mon Mar 14, 2016 3:49 pm
- Forum: Report a Bug
- Topic: String search missing records
- Replies: 10
- Views: 15924
Re: String search missing records
We are still looking into this at the moment. I would like to show you another way to see all the orders for a contact quickly. Find and open your contact's CRM record Go down to that contact's Workflow Timeline Click on the green filter button with the dollar sign to only view orders tied to this c...
- Mon Mar 14, 2016 3:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: Website dimensions
- Replies: 6
- Views: 7094
Re: Website dimensions
One option would be to create a table with 1 row and 2 columns. In this table you would put your image on the left side, and the signup box on the right side. Once you've created that table, put your cursor in the table, and on the menu bar in the editor, click on "Table->Table Properties" which wil...
- Mon Mar 14, 2016 3:21 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to Change Theme Colors
- Replies: 1
- Views: 2832
Re: How to Change Theme Colors
Hello Jeff, In order to change the colors of the theme would require adding some custom css code. You can add your own css by going to "Settings->Administrator" and under the box titled "Theme Editor" click on "Stylesheet" This will bring up the custom css style sheet that you can use to change colo...
- Fri Mar 11, 2016 1:00 pm
- Forum: Help / How to use AllProWebTools
- Topic: Autoresponder for abandoned cart
- Replies: 11
- Views: 22268
Re: Autoresponder for abandoned cart
Yes, it is possible to do just that! First, you would want to create the email that you want to send out under "Emails->View Emails" Next, you would create an email campaign under "Emails->Manage Campaigns" and select "Abandoned Carts" as the trigger, and add the email you would like to be sent out....
- Fri Mar 11, 2016 12:56 pm
- Forum: Help / How to use AllProWebTools
- Topic: setting up invoice header and template
- Replies: 1
- Views: 3257
Re: setting up invoice header and template
I'm sorry to hear you sent out an invoice without updating the header image first, but we can make sure to take this taken care of. When you upload an invoice header, sometimes your computer will cache the old image, which means it saves the old image and thinks it knows the correct image to display...