Search found 1032 matches
- Wed May 31, 2017 4:21 pm
- Forum: Help / How to use AllProWebTools
- Topic: Creating a Signature
- Replies: 5
- Views: 4356
Re: Creating a Signature
You can edit your email signature by clicking on your username in the top right corner, then clicking on "Profile" from the dropdown menu. When your profile opens, click on the Authorship tab, and there will be a box where you can edit your "Signature." This signature will be used anytime you send a...
- Wed May 31, 2017 4:09 pm
- Forum: Report a Bug
- Topic: address missing from customer profile and order
- Replies: 8
- Views: 3923
Re: address missing from customer profile and order
Thank you for continuing to observe and report this to us, and thank you for allowing us to look at the order before you corrected the address. We were able to address this issue, and hopefully prevent an order without an address from occurring again, so feel free to correct the address on that orde...
- Wed May 31, 2017 10:32 am
- Forum: Report a Bug
- Topic: Line Breaks in Emails
- Replies: 1
- Views: 1739
Re: Line Breaks in Emails
We just made a quick update to how the email editors behave when you hit the enter key to add a line break. I believe this will address the issue you are seeing.
If you would like to try creating a new email and sending it, and please let me know if it has improved or not!
If you would like to try creating a new email and sending it, and please let me know if it has improved or not!
- Tue May 30, 2017 12:58 pm
- Forum: Help / How to use AllProWebTools
- Topic: Editing a Sign-Up Box
- Replies: 4
- Views: 3297
Re: Editing a Sign-Up Box
If this is a site hosted with AllProWebTools, the stylesheet under Settings->Administrator should do the trick. However, if this is a wordpress site, then the stylesheet in AllProWebTools will have no effect on the website, and you will have to edit the stylesheet within wordpress . As far as furthe...
- Tue May 30, 2017 12:30 pm
- Forum: Report a Bug
- Topic: ebay tool not relisting
- Replies: 1
- Views: 1425
Re: ebay tool not relisting
This issue has been addressed and the eBay tool should be working properly now.
Could you please check that your products are posting to eBay properly now?
Could you please check that your products are posting to eBay properly now?
- Fri May 26, 2017 2:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Editing a Sign-Up Box
- Replies: 4
- Views: 3297
Re: Editing a Sign-Up Box
If you go to Contacts->Sign-Up Boxes and select the box you want to edit, you can change the text of the submit button. Just simply change the "Button Value" and hit the Save button. In order to center that button, and to hide the input labels, that would best be down with some CSS that you can edit...
- Mon May 22, 2017 9:37 am
- Forum: Report a Bug
- Topic: Missing information in email stats
- Replies: 5
- Views: 4218
Re: Missing information in email stats
It seems to be working for me. Could you try holding the shift key on your keyboard while you hit refresh, and trying one more time?
- Fri May 19, 2017 2:35 pm
- Forum: Report a Bug
- Topic: Missing information in email stats
- Replies: 5
- Views: 4218
Re: Missing information in email stats
Ok, let's try this one more time. This time you should be able to click on the contact's name and go to their records! (I could've sworn that was working when I first replied...oh well)
- Fri May 19, 2017 12:15 pm
- Forum: Report a Bug
- Topic: Missing information in email stats
- Replies: 5
- Views: 4218
Re: Missing information in email stats
Thank you for reporting this to us!
Could you please refresh the page and check now?
Could you please refresh the page and check now?
- Thu May 18, 2017 1:42 pm
- Forum: Help / How to use AllProWebTools
- Topic: How do I turn a picture into a link in an email?
- Replies: 3
- Views: 2573
Re: How do I turn a picture into a link in an email?
We have just rolled out a small update to how the WYSIWYG editor works, which should address the issue many of our users were experiencing when trying to add a link to an image. Could you try adding a link to that image by simply clicking on the image and selecting it, and clicking the "Add Link" bu...
- Thu May 18, 2017 11:04 am
- Forum: Help / How to use AllProWebTools
- Topic: Is there a way to exclude lists of people when I send an email to a list
- Replies: 8
- Views: 6741
Re: Is there a way to exclude lists of people when I send an email to a list
If I understand you correctly, you want to schedule an email to be sent out to multiple tags of contacts, but want to make sure an individual who falls under 2 or more tags, does not get the same email 2 or more times. If that is the case, you do not need to worry. Simply schedule the email to the t...
- Thu May 18, 2017 9:17 am
- Forum: Help / How to use AllProWebTools
- Topic: Creating a Header for Email Campaigns
- Replies: 1
- Views: 1870
Re: Creating a Header for Email Campaigns
You can technically make your email as wide as you like, but if it is too wide, the edges of the email may be cut off when someone looks at it through their browser. A quick google search for "maximum image width for emails" provides several results, including this one which seems to suggest 960px i...
- Tue May 16, 2017 3:29 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to change sender email address
- Replies: 1
- Views: 2304
Re: How to change sender email address
What is Tiffanie using for her SMTP account under Settings->Email then under the SMTP Settings tab? It appears like she is hooked up to an SMTP account through some service, that is configured to a different domain than hers. It looks like an SMTP account configured for theresultsmap.com is being us...
- Tue May 16, 2017 12:42 pm
- Forum: Report a Bug
- Topic: address missing from customer profile and order
- Replies: 8
- Views: 3923
Re: address missing from customer profile and order
Do you remember the order that customer 24377 had no address on?
And if this happens again, could you please notify us again before editing the address, just like you did this time! That will help us isolate the problem!
And if this happens again, could you please notify us again before editing the address, just like you did this time! That will help us isolate the problem!
- Tue May 16, 2017 9:52 am
- Forum: Suggestions / Feature Requests
- Topic: BIGGER Workflow Timeline Text box
- Replies: 3
- Views: 2179
Re: BIGGER Workflow Timeline Text box
Thanks for the suggestion! We were able to make a quick change that I hope will make you and other AllProWebTools users happy!
- Mon May 15, 2017 12:57 pm
- Forum: Help / How to use AllProWebTools
- Topic: Make Sign up Box Horizontal
- Replies: 15
- Views: 12395
Re: Make Sign up Box Horizontal
Could you try again with a newly generated Sign-Up Box external site code?
It should be printing the leadbox id now.
It should be printing the leadbox id now.
- Mon May 15, 2017 12:49 pm
- Forum: Report a Bug
- Topic: address missing from customer profile and order
- Replies: 8
- Views: 3923
Re: address missing from customer profile and order
Oh, and thank you for leaving hid address as it was, but feel free to enter it in so you can ship the order now!
- Mon May 15, 2017 12:46 pm
- Forum: Report a Bug
- Topic: address missing from customer profile and order
- Replies: 8
- Views: 3923
Re: address missing from customer profile and order
Hello, this is very strange. When you click on the Checkout button after adding items to your cart, you are immediately taken to a screen asking you to sign in. Here you either sign in with an existing account, or select "No, I am a new customer" which will take you to a screen where you create a ne...
- Mon May 15, 2017 12:33 pm
- Forum: Suggestions / Feature Requests
- Topic: Show what link was clicked in emails
- Replies: 1
- Views: 1372
Re: Show what link was clicked in emails
That's a great idea!
How would you like to see it integrated into the Statistics? Would this be something you want to see next to the Email Preview, or as a separate more detailed report?
How would you like to see it integrated into the Statistics? Would this be something you want to see next to the Email Preview, or as a separate more detailed report?
- Fri May 12, 2017 1:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: Make Sign up Box Horizontal
- Replies: 15
- Views: 12395
Re: Make Sign up Box Horizontal
Thank you for pointing this out! It should be corrected now, please try again and let me know how it works!
- Fri May 12, 2017 12:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: Make Sign up Box Horizontal
- Replies: 15
- Views: 12395
Re: Make Sign up Box Horizontal
This has been added and is an available option to anyone using version 4.51 of AllProWebTools. If you head to Contacts->Sign-Up Boxes and select the box you would like to edit, you should see a panel of Settings , including the Box Width setting. Next to Box Width is a new option, Box Align , which ...
- Fri May 12, 2017 11:29 am
- Forum: Help / How to use AllProWebTools
- Topic: I need a way to see ALL membership pages
- Replies: 1
- Views: 1737
Re: I need a way to see ALL membership pages
What we would recommend, is for you to purchase each membership with your account. You can do this from the console, by searching for your email address in the search bar, which you can locate by clicking the magnifying glass on the top menu bar, and then navigating to your CRM record. Once on your ...
- Fri May 12, 2017 11:22 am
- Forum: Help / How to use AllProWebTools
- Topic: Make Sign up Box Horizontal
- Replies: 15
- Views: 12395
Re: Make Sign up Box Horizontal
We will be adding a switch where you can toggle this feature. I will post back here when it has been added.
- Fri May 12, 2017 11:21 am
- Forum: Help / How to use AllProWebTools
- Topic: Help with CAPTCHA
- Replies: 2
- Views: 1792
Re: Help with CAPTCHA
The article specifies some specific css style rules you can use to resize your recaptcha box. You can use these rules in your stylesheet by copying and pasting the code the way I have it rewritten below. If your website is hosted with AllProWebTools, you can copy this css code into the stylesheet un...
- Fri May 12, 2017 10:44 am
- Forum: Help / How to use AllProWebTools
- Topic: Make Sign up Box Horizontal
- Replies: 15
- Views: 12395
Re: Make Sign up Box Horizontal
Here is an example of what we can do. We can add an option in the leadbox editor to display the form like this sample "Inline Form."
Will this work for you?
Will this work for you?
- Wed May 10, 2017 5:03 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 1
- Views: 1719
Re: ebay listing error
When I look at that product, all of the images are 250px by 250px.
Could you try adding an image over 500px to this product, and let me know if you still get the same error?
Could you try adding an image over 500px to this product, and let me know if you still get the same error?
- Tue May 09, 2017 5:06 pm
- Forum: Report a Bug
- Topic: Clients emails aren't sending
- Replies: 3
- Views: 2521
Re: Clients emails aren't sending
Hello! So in this particular situation, it looks like your client is setup with an Elastic Email account that is shared with some of your other clients. This is not ideal because it will not allow for the email statistics to be properly recorded in your client's AllProWebTools account. In order for ...
- Tue May 09, 2017 12:00 pm
- Forum: Report a Bug
- Topic: Clients emails aren't sending
- Replies: 3
- Views: 2521
Re: Clients emails aren't sending
It looks like you were able to get this resolved with a chat support before I was able to reply here. But it sounds like you went through and checked the appropriate things, double-checked the SMTP Settings under Settings->Email and make sure that is all correct. If you continue to have email sendin...
- Mon May 08, 2017 4:47 pm
- Forum: Report a Bug
- Topic: Facebook preview image is always the template image
- Replies: 6
- Views: 4298
Re: Facebook preview image is always the template image
Could you provide us with a link to one of the blog posts where you are experiencing this problem?
- Mon May 08, 2017 1:23 pm
- Forum: Help / How to use AllProWebTools
- Topic: Favicon Icon
- Replies: 5
- Views: 4168
Re: Favicon Icon
Hello!
The Favicon needs to be a .ico file, and at this time .png files are not supported in AllProWebTools. I would recommend using an online conversion tool, such as any of the ones you find when you search "ico converter" which will give you a .ico file you can upload as your Favicon.
The Favicon needs to be a .ico file, and at this time .png files are not supported in AllProWebTools. I would recommend using an online conversion tool, such as any of the ones you find when you search "ico converter" which will give you a .ico file you can upload as your Favicon.
- Mon May 08, 2017 12:37 pm
- Forum: Suggestions / Feature Requests
- Topic: Marketing Report Suggestions 4.5
- Replies: 4
- Views: 4470
Re: Marketing Report Suggestions 4.5
At this time, AllProWebTools does not have an integration with Linked In. If you could describe what features you would like, it could be considered for future versions of AllProWebTools.
- Fri May 05, 2017 2:33 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ebay listing issue
- Replies: 6
- Views: 3904
Re: Ebay listing issue
It sounds like you are handling things now, so I will not look into this.
Please let us know if you run into any further roadblocks though!
Please let us know if you run into any further roadblocks though!
- Thu May 04, 2017 4:55 pm
- Forum: Report a Bug
- Topic: Sign up Boxes take a very long time to submit
- Replies: 7
- Views: 5518
Re: Sign up Boxes take a very long time to submit
Could you provide a link to one of these sign up boxes that is on an AllProWebTools site?
- Thu May 04, 2017 4:14 pm
- Forum: Help / How to use AllProWebTools
- Topic: when building kits
- Replies: 1
- Views: 1640
Re: when building kits
That depends on whether you would like the product to appear on the website's e-commerce store or not. If the product is left to "Private," the product can not be found on the website store, but can still be entered into orders created though the AllProWebTools console. If the product is set to "Pub...
- Thu May 04, 2017 4:11 pm
- Forum: Report a Bug
- Topic: Sign up Boxes take a very long time to submit
- Replies: 7
- Views: 5518
Re: Sign up Boxes take a very long time to submit
Do you know if these are all sites using the AllProWebTools Leadbox plugin for wordpress?
- Thu May 04, 2017 4:09 pm
- Forum: Report a Bug
- Topic: Button Value for Sign up Boxes
- Replies: 1
- Views: 1887
Re: Button Value for Sign up Boxes
Some changes were made to how leadboxes are created and edited to mitigate problems with invalid values being placed in the leadbox options.
We have loosened the restrictions on the button value to allow basic punctuation, like an exclamation mark now.
We have loosened the restrictions on the button value to allow basic punctuation, like an exclamation mark now.
- Thu May 04, 2017 3:58 pm
- Forum: Suggestions / Feature Requests
- Topic: Auto-email with new user/member login info
- Replies: 1
- Views: 2024
Re: Auto-email with new user/member login info
There are a couple options to achieve this effect already! First, you can build an email under Emails->View Emails with this information, and place it inside a campaign. You can create this campaign under Emails->Manage Campaigns and assign it to a Product Purchase Trigger so that when anyone purcha...
- Tue May 02, 2017 3:43 pm
- Forum: Help / How to use AllProWebTools
- Topic: Ebay listing issue
- Replies: 6
- Views: 3904
Re: Ebay listing issue
Hello!
Could you answer a few questions for me to make sure I understand what is going on?
Could you answer a few questions for me to make sure I understand what is going on?
- What product specifically did you remove and want to make sure gets reposted?
- How did you remove the ebay posting?
- Mon May 01, 2017 2:50 pm
- Forum: Report a Bug
- Topic: Unpaid invoices
- Replies: 3
- Views: 2537
Re: Unpaid invoices
Thanks for the order number!
I was able to address the issue, and you should find the next invoice that is paid through the invoice payment link, will show and charge the correct amount for tax!
I was able to address the issue, and you should find the next invoice that is paid through the invoice payment link, will show and charge the correct amount for tax!
- Mon May 01, 2017 9:42 am
- Forum: Report a Bug
- Topic: Unpaid invoices
- Replies: 3
- Views: 2537
Re: Unpaid invoices
It looks like order 4836 is showing a different total than the $536.99 you mention. Did you happen to type the wrong order number?
- Fri Apr 28, 2017 2:52 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change the default
- Replies: 3
- Views: 3222
Re: Change the default
Actually, if you follow Dave's instructions and find the checkbox in the Create Buyer template, you do not want to change the value from 1 to 0. You will want to go to Settings->Administrator and find Create Buyer under the Theme Editor panel. Then when you find the checkbox, simply delete the check...
- Fri Apr 28, 2017 2:28 pm
- Forum: Suggestions / Feature Requests
- Topic: Notify Providers/Developers when errors happen on Client sites
- Replies: 1
- Views: 1560
Re: Notify Providers/Developers when errors happen on Client sites
Thanks for the suggestion, we will certainly look into adding that into a future version of AllProWebTools. In the meantime, Alerts are all sent to the Company Contact Email set under Setttings->Company Information . So I would suggest asking your client to setup a forwarding rule in their email acc...
- Thu Apr 27, 2017 2:04 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to add a Captcha to signup box
- Replies: 12
- Views: 7431
Re: How to add a Captcha to signup box
Yes, anyone who has the latest version of AllProWebTools (version 4.51) will be able to setup Recaptcha Settings under Settings->Administrator . If they have that option there, their Sign-Up Boxes will work with Recaptcha. And if their site is on Wordpress, it will still work, provided you use the A...
- Thu Apr 27, 2017 10:49 am
- Forum: Report a Bug
- Topic: contact info not saving
- Replies: 3
- Views: 2797
Re: contact info not saving
Could you check again please? That particular record did not have a "main" contact info, but it should be corrected, and you should see some contact information that you can edit now!
- Tue Apr 25, 2017 1:39 pm
- Forum: Report a Bug
- Topic: order view quantity incorrect
- Replies: 4
- Views: 2748
Re: order view quantity incorrect
Alright, this has been addressed once more, and you should see a correct report now when you check product 1498. Incidentally, I did not notice a quantity of 26 under product 1498, but I did notice a quantity of 2. Those 2 are not being displayed in their separate orders as they should be. If you co...
- Tue Apr 25, 2017 12:35 pm
- Forum: Report a Bug
- Topic: order view quantity incorrect
- Replies: 4
- Views: 2748
Re: order view quantity incorrect
Could you please check again? This issue has been addressed and you should be seeing that item 4828 was ordered twice on order 26041.
Please let me know if you still see an incorrect number!
Please let me know if you still see an incorrect number!
- Tue Apr 25, 2017 10:08 am
- Forum: Help / How to use AllProWebTools
- Topic: Automatically adding shipping charges to an invoice
- Replies: 1
- Views: 1920
Re: Automatically adding shipping charges to an invoice
Shipping has to be chosen once the order has been created. This is because many AllProWebTools users use real shipping rates that depend on the weight of the items entered, and the address of the customer. However, you can still set a flat rate for shipping that you can use as a shipping option. If ...
- Tue Apr 25, 2017 10:04 am
- Forum: Help / How to use AllProWebTools
- Topic: Has the "You have an abandoned cart" notifier been eliminated?
- Replies: 4
- Views: 3085
Re: Has the "You have an abandoned cart" notifier been eliminated?
The abandoned cart notices still appear in the workflow timeline and have not been removed. You can test for sure by going to your client's website, and adding items to your cart. You will then have to create an account and login, but do not checkout. Once you are logged in with items in your cart, ...
- Mon Apr 24, 2017 12:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: removing the "email to a friend" option on a product
- Replies: 3
- Views: 13943
Re: removing the "email to a friend" option on a product
You can remove the "Email To a Friend" by editing the stylesheet under Settings->Administrator and then selecting Stylesheet under the box titled Theme Editor . You can remove all "Email To a Friend" links by using this CSS: .socialwidgets { display: none; } If you rather, you can remove it for a si...
- Tue Apr 18, 2017 11:53 am
- Forum: Help / How to use AllProWebTools
- Topic: Client account smtp settings - sending failed
- Replies: 2
- Views: 3385
Re: Client account smtp settings - sending failed
That is usually caused by having bad SMTP Settings setup under Settings->Email . If you could go to Settings->Email then under the SMTP Settings tab, just quickly double check all of the settings. One thing I would recommend, is using Mail Port 587 if you are not already. Other Mail Ports do not alw...