Search found 164 matches

by Cfisher2118
Thu Sep 01, 2016 12:16 pm
Forum: Report a Bug
Topic: Buyer ID Lost
Replies: 3
Views: 2715

Re: Buyer ID Lost

Thanks a lot Dave. Your suggestion worked. I had tried logging out and back in, but restarting the browser and having only one tab open did the trick. Funny how that works.
by Cfisher2118
Tue Aug 30, 2016 12:14 am
Forum: Help / How to use AllProWebTools
Topic: Account Credit
Replies: 8
Views: 4575

Re: Account Credit

This has worked fine, except with one of our dealers, they show a negative Account Credit amount (Allegro), and despite numerous efforts, I haven't been able to set it to the right amount (should be positive $31).
by Cfisher2118
Fri Aug 26, 2016 12:43 pm
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Re: Discover Card Problems

Another case, invoice 6950
by Cfisher2118
Mon Aug 15, 2016 1:07 pm
Forum: Help / How to use AllProWebTools
Topic: Account Credit
Replies: 8
Views: 4575

Re: Account Credit

What is the minimum permission you can give a user to allow them to use Account Credit as a payment method for an order? What specific boxes must be checked in User Permissions?
by Cfisher2118
Mon Aug 08, 2016 12:13 pm
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Re: Discover Card Problems

another case where discover could not be processed via all-pro interface, but could through credit card processing terminal - invoice 6631
by Cfisher2118
Thu Aug 04, 2016 11:06 am
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Re: Discover Card Problems

I added my authorize.net credentials to password manager.
by Cfisher2118
Wed Aug 03, 2016 2:03 pm
Forum: Report a Bug
Topic: Accounting Reports
Replies: 3
Views: 2239

Re: Accounting Reports

Yes, it's always worked in the past. I just noticed it yesterday, and again today. So if I put in a date range and go to the Accounting / Sales Report, it pulls up every order within that date range. But if I try to narrow down the list with any of the drop-down menu options, it shows zero orders.
by Cfisher2118
Wed Aug 03, 2016 12:11 pm
Forum: Report a Bug
Topic: Accounting Reports
Replies: 3
Views: 2239

Accounting Reports

If I try to narrow an Accounting Report (Reports // Accounting // Sales Report) through one of the drop-down menu selections (such as Wholesale only), it returns zero results.
by Cfisher2118
Wed Aug 03, 2016 12:09 pm
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Re: Discover Card Problems

Remind me where password manager is again.
by Cfisher2118
Mon Jul 25, 2016 11:27 am
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Re: Discover Card Problems

I don't remember the other two. I would have to go through all the notes on each order to find it. It happened again today with this order: 6398
by Cfisher2118
Wed Jul 20, 2016 3:37 pm
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Re: Discover Card Problems

The one from today is 6344
by Cfisher2118
Wed Jul 20, 2016 1:13 pm
Forum: Report a Bug
Topic: Discover Card Problems
Replies: 15
Views: 8718

Discover Card Problems

In the last week, I've had three customers call in to say that their Discover card was declined when it shouldn't have been. In each case, we tried to process it manually through AllProWebTools, and they were all still declined. But then, when we process it directly through our Merchant Account Prov...
by Cfisher2118
Mon Jul 11, 2016 11:38 am
Forum: Help / How to use AllProWebTools
Topic: Account Credit
Replies: 8
Views: 4575

Re: Account Credit

How can I apply account credit to an invoice when account credit covers only part of an invoice? For instance, I have a customer with $10 account credit and their order is $33. Instead of applying $10, and giving me the option to use another payment method to pay the balance, it pays the whole thing...
by Cfisher2118
Thu Jun 30, 2016 2:08 pm
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

At least one of our dealers who hadn't been getting them since April is now getting them again today. So whatever was done appears to have done the trick.
by Cfisher2118
Wed Jun 29, 2016 11:47 am
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

Had another retail customer call in to say he didn't receive the invoice or tracking emails from us, and that he had checked his junk mail. So it would appear that maybe certain ISP's out there block emails from mailgun. Now that I think about it, it might have been around the time we had to set our...
by Cfisher2118
Wed Jun 29, 2016 11:22 am
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

Meaning I just placed a test order and emailed the invoice via Invoice Options button. I received the invoice, along with tracking when marked as shipped.
by Cfisher2118
Tue Jun 28, 2016 6:13 pm
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

We did have one retail customer call in after placing an order to say he never received his invoice or tracking emails, even after checking his junk/spam folder. I tested it on an email from a domain through another webhost, and got both just fine.
by Cfisher2118
Tue Jun 28, 2016 11:54 am
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

Yes, reseller=dealer. And yes, as far as we know.
by Cfisher2118
Mon Jun 27, 2016 9:00 pm
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

It's in there. Here are two who are not getting emails: AliveAir & Madrona Companies
by Cfisher2118
Mon Jun 27, 2016 11:06 am
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Re: Problem with automatic emails

Since the beginning, we have had distributors who claimed to never get our invoice/tracking emails. I told them to check junk mail. Some did find them there, and apparently, some never did. Some who did get them have been telling me for a couple of months now that they stopped getting them.
by Cfisher2118
Fri Jun 24, 2016 5:13 pm
Forum: Report a Bug
Topic: Problem with automatic emails
Replies: 13
Views: 6462

Problem with automatic emails

We have a number of dealers who get our emails from our email address, but do not get invoices or tracking emails that are sent automatically from the system (invoices when we select "email invoice to customer"). We have made sure their email addresses are correctly entered into their contact record...
by Cfisher2118
Tue Jun 21, 2016 10:34 am
Forum: Report a Bug
Topic: Email issue
Replies: 9
Views: 5140

Re: Email issue

We're still getting emails blocked. The host IP that is being blocked is 52.11.53.57. Is this an IP unique to our domain, or are we sharing it with other domains on your servers? I'm wondering if it is possible to be migrated to a different server/IP. We have a number of dealers/customers not gettin...
by Cfisher2118
Mon Jun 20, 2016 11:48 am
Forum: Help / How to use AllProWebTools
Topic: Account Credit
Replies: 8
Views: 4575

Account Credit

Is there a way to manually add credit to an account?
by Cfisher2118
Mon Jun 20, 2016 9:59 am
Forum: Report a Bug
Topic: Email issue
Replies: 9
Views: 5140

Re: Email issue

No, this is not the actual email address. I have received this error message for multiple email addresses.
by Cfisher2118
Fri Jun 17, 2016 6:50 pm
Forum: Report a Bug
Topic: Email Administrative Issue
Replies: 2
Views: 2143

Email Administrative Issue

I am unable to perform any administrative functions for our email accounts, such as deleting accounts or changing passwords. When I go to save password change, it doesn't do anything, and old password remains in effect.
by Cfisher2118
Fri Jun 17, 2016 5:06 pm
Forum: Report a Bug
Topic: Email issue
Replies: 9
Views: 5140

Re: Email issue

Here is the message in the attached file, titled "details.txt" ... Reporting-MTA: dns; s1.allprowebtools.com X-Postfix-Queue-ID: C770F67771 X-Postfix-Sender: rfc822; dealer-support@surroundair.com Arrival-Date: Fri, 17 Jun 2016 10:40:27 -0600 (MDT) Final-Recipient: rfc822; name@domain.com Original-R...
by Cfisher2118
Fri Jun 17, 2016 5:00 pm
Forum: Report a Bug
Topic: Email issue
Replies: 9
Views: 5140

Email issue

We are getting error messages like the one below. Is there something we can do on our end to avoid this, and to make sure that our customers receive their emails from us? Also, some of our dealers say they never get emails sent out by AllProWebTools, such as invoices and tracking numbers. Is there a...
by Cfisher2118
Mon Jun 13, 2016 12:41 pm
Forum: Report a Bug
Topic: shopping cart not adjusting for free shipping option
Replies: 3
Views: 3800

Re: shopping cart not adjusting for free shipping option

It's working now, thanks so much!
by Cfisher2118
Fri Jun 10, 2016 10:34 pm
Forum: Report a Bug
Topic: shopping cart not adjusting for free shipping option
Replies: 3
Views: 3800

shopping cart not adjusting for free shipping option

The shopping cart still lists all the shipping options properly under "Shipping Methods", including the Free Shipping option (for orders over $100 in our case). And it probably indicates that UPS Ground is Free. But when the Free option is selected, the shipping amount is not being deducted from the...
by Cfisher2118
Fri Jun 10, 2016 9:32 pm
Forum: Report a Bug
Topic: Form thank you page problem
Replies: 2
Views: 2991

Re: Form thank you page problem

Everything is working properly again, thanks!
by Cfisher2118
Fri Jun 10, 2016 2:28 pm
Forum: Report a Bug
Topic: Form thank you page problem
Replies: 2
Views: 2991

Form thank you page problem

We noticed this only today, but when a form is completed, instead of the thank you page, it produces a page that almost looks like an error page, saying "Array" at the top. This is now happening with all of our forms. It was never like this before, a completed form always went to the thank you page....
by Cfisher2118
Thu Jun 09, 2016 11:18 am
Forum: Suggestions / Feature Requests
Topic: Adding New Contact
Replies: 1
Views: 2356

Adding New Contact

It used to be that when adding a new contact, it was like filling out a web form, with a text field for each item of information (name, address, etc). It worked great because you could enter information then tab to next field, which made it quick and easy to enter a new contact while on the phone wi...
by Cfisher2118
Thu Jun 09, 2016 10:37 am
Forum: Report a Bug
Topic: Not pulling PO # in search results
Replies: 1
Views: 1978

Not pulling PO # in search results

For some of our dealers that drop ship but don't use unique PO numbers, we enter the last name of the customer being shipped to as the PO # so it will pull up when we search the order. This has worked pretty well. But I discovered that for common names, like "brown", it does not come up. See invoice...
by Cfisher2118
Fri May 27, 2016 5:05 pm
Forum: Report a Bug
Topic: Credit Card Payment Problem
Replies: 3
Views: 4811

Re: Credit Card Payment Problem

That does work, thanks John!
by Cfisher2118
Fri May 27, 2016 1:20 pm
Forum: Report a Bug
Topic: Credit Card Payment Problem
Replies: 3
Views: 4811

Credit Card Payment Problem

Trying to pay a net 30 invoice by Credit Card. But in the Pay Order window, when I choose the Credit Card option, it won't pull up the credit card information screen.
by Cfisher2118
Thu May 26, 2016 12:29 pm
Forum: Help / How to use AllProWebTools
Topic: Requiring Insurance
Replies: 7
Views: 10040

Re: Requiring Insurance

Thanks John. I'll check out the invoice next week when it comes available and let you know.
by Cfisher2118
Tue May 24, 2016 4:05 pm
Forum: Help / How to use AllProWebTools
Topic: Requiring Insurance
Replies: 7
Views: 10040

Re: Requiring Insurance

Just sent a copy of our itemized UPS invoice which shows the insurance being added to shipments where the invoice is over the amount of $100. Also, as the email explains, we still create many labels directly through UPS Worldship for various reasons (such as multiple packages for the same invoice). ...
by Cfisher2118
Fri May 20, 2016 7:22 pm
Forum: Help / How to use AllProWebTools
Topic: Requiring Insurance
Replies: 7
Views: 10040

Re: Requiring Insurance

Thanks John. To answer your questions ...

1. Looks like it has been happening from the very beginning.
2. It appears to happen to any invoice over $100.
3. Invoice 5085 is one example.
by Cfisher2118
Wed May 18, 2016 5:55 pm
Forum: Help / How to use AllProWebTools
Topic: Requiring Insurance
Replies: 7
Views: 10040

Requiring Insurance

Going through our UPS bill, I noticed that for invoices over $100, insurance is being added. I don't want to have insurance added. Our UPS rep suggests that it is likely something with AllProWebTools. The threshold at which insurance is being added appears to be somewhere between $99 and $108, since...
by Cfisher2118
Mon Apr 18, 2016 4:13 pm
Forum: Report a Bug
Topic: String search missing records
Replies: 10
Views: 15924

Re: String search missing records

PO search is now working, which pretty much solves this issue for us. Thanks!
by Cfisher2118
Mon Apr 18, 2016 4:13 pm
Forum: Report a Bug
Topic: Error Sending Email
Replies: 5
Views: 5612

Re: Error Sending Email

Nevermind, this is fixed now, thanks John for helping me to set it up via screenshare!
by Cfisher2118
Mon Apr 18, 2016 2:52 pm
Forum: Report a Bug
Topic: Error Sending Email
Replies: 5
Views: 5612

Re: Error Sending Email

Still not working. I've never heard anything about Mailgun. What does it do and why is it all the sudden required for sending email invoices from AllProWebTools? We didn't start having a problem until Friday.
by Cfisher2118
Mon Apr 18, 2016 2:34 pm
Forum: Report a Bug
Topic: String search missing records
Replies: 10
Views: 15924

Re: String search missing records

I get it, but it is a slow and cumbersome process. You can see order details, but many of our dealers order the same thing. And when they call in to inquire about an order, they usually have just a PO number, and as of now, AllProWebTools won't search by PO number, which would be really nice. So whe...
by Cfisher2118
Mon Apr 18, 2016 2:23 pm
Forum: Report a Bug
Topic: Link for UPS tracking goes to Endicia
Replies: 3
Views: 4298

Re: Link for UPS tracking goes to Endicia

Just forwarded a copy of the email to your support email address.
by Cfisher2118
Sat Apr 16, 2016 1:01 am
Forum: Report a Bug
Topic: Error Sending Email
Replies: 5
Views: 5612

Error Sending Email

Getting this error message when trying to send copy of invoice by email.
by Cfisher2118
Fri Apr 15, 2016 12:39 pm
Forum: Suggestions / Feature Requests
Topic: Billing/Shipping Address for Shopping Cart
Replies: 5
Views: 14076

Re: Billing/Shipping Address for Shopping Cart

Maybe it's not specifically mandated in PCI standards, but I've seen it in PCI questionnaires, and banking institutions such as Wells Fargo (which we use) usually require it, or charge extra fees when you don't. It is certainly considered good practice. But I'm more concerned about the affect on the...
by Cfisher2118
Fri Apr 15, 2016 11:46 am
Forum: Report a Bug
Topic: String search missing records
Replies: 10
Views: 15924

Re: String search missing records

Anything on this?

I am aware I could go through each order and find it eventually, but this solution doesn't help much since this is a dealer that places multiple orders a day. So when you are on the phone with them, you don't have time to go through all of their orders.
by Cfisher2118
Fri Apr 15, 2016 11:42 am
Forum: Report a Bug
Topic: Link for UPS tracking goes to Endicia
Replies: 3
Views: 4298

Link for UPS tracking goes to Endicia

In customer tracking emails, the link for UPS tracking numbers is still going to Endicia instead of UPS.
by Cfisher2118
Fri Apr 08, 2016 5:00 pm
Forum: Suggestions / Feature Requests
Topic: Billing/Shipping Address for Shopping Cart
Replies: 5
Views: 14076

Re: Billing/Shipping Address for Shopping Cart

To be a serious ecommerce platform, I think you need to do this, whether anyone else happens to look at this and add their two cents or not. Plus, AVS cannot be fully applied without it, so it is also a PCI compliant issue as well.
by Cfisher2118
Wed Apr 06, 2016 2:10 pm
Forum: Report a Bug
Topic: Partial Returns
Replies: 3
Views: 7868

Re: Partial Returns

It is order # 4577. I did adjust the quantities correctly as you explained. I verified the credit in authorize.net, and it was only for the amount of the shipping. So despite this, the inventory needs to be manually adjusted now, and the items in this order are not included in sales figures for the ...