Search found 505 matches
- Thu Oct 01, 2020 2:15 am
- Forum: Suggestions / Feature Requests
- Topic: Refund a specific dollar amount
- Replies: 0
- Views: 6168
Refund a specific dollar amount
Some of our customers were overcharged this week due to a glitch in version 5.5. We were informed that there is no way to refund a specific dollar amount in the AllProWebTools system and that all refunds had to be made by logging into our authorize.net account. So we are requesting to add the featur...
- Thu Oct 01, 2020 2:04 am
- Forum: Help / How to use AllProWebTools
- Topic: How do we permanently delete a customers data/profile
- Replies: 1
- Views: 1387
How do we permanently delete a customers data/profile
How do we permanently delete a customers profile and data from our CRM? We clicked the "delete" option under the "more" drop down menu however we can still pull up the contacts profile and it shows an "undelete" button....how do we permanently delete?
- Sat Sep 26, 2020 9:00 pm
- Forum: Report a Bug
- Topic: Google search console warnings and errors
- Replies: 1
- Views: 1559
Google search console warnings and errors
HI! Could you please have Dave take a look at these? He was working on the review snippet errors for us back in April, we had 361 errors then and we still have 344 errors. We also have 24 warnings on our products as they are apparently missing fields and 13 errors on mobile usability, how do we corr...
- Thu Sep 17, 2020 9:47 pm
- Forum: Help / How to use AllProWebTools
- Topic: What constitutes an "invalid" email
- Replies: 6
- Views: 3189
Re: What constitutes an "invalid" email
The blog was helpful but we still have questions... 1. When we hover over the red circle with the "x" the blog says it should give us the reason that the email was marked invalid in the AllProWebTools console. Every single one we've hovered over says" invalid reason log is unavailable...we've tried ...
- Tue Sep 15, 2020 8:49 pm
- Forum: Report a Bug
- Topic: upsell discount being removed in checkout
- Replies: 12
- Views: 6060
upsell discount being removed in checkout
It has been brought to our attention by quite a few frustrated customers that we have a glitch with our upsell offers at checkout. When a customer accepts one of our "upsell deals" that pop up the item is added to the cart, they type in the code from the pop up screen, the shopping cart accepts the ...
- Tue Sep 15, 2020 6:21 pm
- Forum: Report a Bug
- Topic: unable to edit any marketing emails
- Replies: 1
- Views: 1415
unable to edit any marketing emails
We are having a an issue where the email editing function is adding additional line spaces to our marketing emails and it will not let us remove them...how do we fix this? We tried everything, backspace, delete, and looked at source code....please help we have emails that urgently need to be schedul...
- Tue Sep 15, 2020 12:18 pm
- Forum: Report a Bug
- Topic: Blog display on mobile
- Replies: 2
- Views: 1716
Re: Blog display on mobile
We are aware that a page may display slightly different but to have the words on a line not display at least together on the same line is something that we have never experienced. So just to be clear the blog system in our AllProWebTools console is not compatible with display on iphone? We tried the...
- Sun Sep 13, 2020 3:25 pm
- Forum: Report a Bug
- Topic: Blog display on mobile
- Replies: 2
- Views: 1716
Blog display on mobile
Hi! Many of our blogs are not displaying correctly on mobile when there is a bullet point list. The first word of the top bullet point is displaying up or down in the closest image. All images are set to “responsive”. How do we fix this? Here’s an example https://www.realnoni.com/Neuropathy-and-Musc...
- Sun Sep 13, 2020 3:11 pm
- Forum: Suggestions / Feature Requests
- Topic: Emojis for email
- Replies: 3
- Views: 3443
Emojis for email
Hi! How do we add emojis to our email subject lines? We’ve noticed just about “everyone” doing it these days so we are obviously late to the emoji party in email marketing. How do we do this in the AllProWebTools email system? Here’s a screenshot to show just how popular this trend is. 02AAD8C2-7A09...
- Fri Sep 11, 2020 7:25 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to utilize "search words" in AllProWebTools
- Replies: 4
- Views: 2140
Re: How to utilize "search words" in AllProWebTools
How do we at least find some of the very bizarre results that the search is pulling? For example: https://realnoni.com/Noni-Superfood-Health-Benefits-a693/ This is apparently a "version 2" of something and has part of our webpage graphic header but missing the toolbar and has some very randomly piec...
- Wed Sep 09, 2020 6:34 pm
- Forum: Report a Bug
- Topic: blog font size not accurate
- Replies: 3
- Views: 2038
Re: blog font size not accurate
Hi! Running into this same issue with another blog and the font size not reflecting when you view the actual page. Tried what you suggested and it's not working in this case. In edit mode the front size is showing "18px" and also when I view the source code it also shows this line is set for "18px" ...
- Tue Sep 08, 2020 9:01 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to pull list of all "invalid emails"
- Replies: 5
- Views: 2391
Re: How to pull list of all "invalid emails"
Hi! I followed your instructions as you directed: If you go to Contacts->View All under the Filter button, you can select "Unsubscribed" or "Invalid Email" to view a list of those contacts. In this case you would choose "Invalid Email." Now our question is how do you get the entire list to load with...
- Tue Aug 25, 2020 8:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to find a buyer by id number
- Replies: 8
- Views: 1922
How to find a buyer by id number
Could you please provide guidance on how we are to search by buyer ID? No one at tech support has ever responded to us on how to. When I type in ID 31570, buyer 31570 and even Contact ID#31570 it only pulls up a buyer that is definitely not #31570 and it pulls up order#31570....how are we to find bu...
- Tue Aug 25, 2020 8:35 pm
- Forum: Report a Bug
- Topic: blog font size not accurate
- Replies: 3
- Views: 2038
blog font size not accurate
Hi! I am trying to edit a new blog. Ran into an issue with the font size not displaying as it is coded when viewed from webpage mode. For example in edit mode you can clearly see the size difference by simply looking at it and the font size setting are different for the two lines. "How does the musc...
- Wed Aug 19, 2020 12:27 pm
- Forum: Report a Bug
- Topic: International Order charged no shipping fee
- Replies: 6
- Views: 3901
Re: International Order charged no shipping fee
Hi! It's actually buyer #53909, #38378 is the order number we listed not the buyer id. If you look at the address for buyer #53909 the country is Australia address is AU.jpg For buyer #23098 she did not change her shipping address. If you look at her profile history for the last 3 years it has alway...
- Mon Aug 17, 2020 4:11 pm
- Forum: Report a Bug
- Topic: International Order charged no shipping fee
- Replies: 6
- Views: 3901
Re: International Order charged no shipping fee
Hi! Here's another international order with a shipping issue. Appears the system is reading the WA for Western Australia as WA for washington state. She has been ordering for over 2 years with no issues with the format of her address calculating the correct international shipping rate. Shipping rate...
- Thu Aug 13, 2020 1:05 pm
- Forum: Report a Bug
- Topic: Not secure buyer pages
- Replies: 2
- Views: 1565
Re: Not secure buyer pages
Buyer pages today are showing secure...strange.... below the "tags" and above the "AllProWebTools drive" is just an advertisement for "Recommended AllProExpert Assist for the Win AllProWebTools Virtual Assistant Expert First 30 minutes FREE consultation!" the "forum" however is not it's insecure her...
- Thu Aug 13, 2020 1:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to pull list of all "invalid emails"
- Replies: 5
- Views: 2391
Re: How to pull list of all "invalid emails"
Aloha Kathlein, Yes totally understand about customers enter their email address incorrect....happens all the time. I'm not concerned about those. It's our customers that have a valid email address that the system is marking as invalid when in fact they are valid. We ran into this issue a few years ...
- Thu Aug 13, 2020 1:00 am
- Forum: Help / How to use AllProWebTools
- Topic: How to pull list of all "invalid emails"
- Replies: 5
- Views: 2391
How to pull list of all "invalid emails"
Hi! We are running into the issue again where the system is marking customer email addresses as "invalid" when in fact the email address is valid. Because of this some customers are not receiving our email campaigns....we had this issue a few years ago and it ended up being hundreds of emails that I...
- Thu Aug 13, 2020 12:31 am
- Forum: Report a Bug
- Topic: Cannot edit blog on Mac air
- Replies: 1
- Views: 1511
Cannot edit blog on Mac air
Hi!
I'm trying to edit some blogs from my laptop MacBook Air and the edit screen completely cuts both the left and right of the blog off and it will not let you scroll so I cannot see what I need to edit....please help
I'm trying to edit some blogs from my laptop MacBook Air and the edit screen completely cuts both the left and right of the blog off and it will not let you scroll so I cannot see what I need to edit....please help
- Mon Aug 10, 2020 6:28 pm
- Forum: Report a Bug
- Topic: Alias codes not working
- Replies: 2
- Views: 1560
Re: Alias codes not working
Please look again at buyer #38817 you will see she was sent our "welcome email" 8 hours ago and she opened the email 8 hours ago also. The alias code that she received in her email is A586939312 which when you type it in triggers the error with the "2days" code which yes is bizarre as the 2days code...
- Mon Aug 10, 2020 12:51 pm
- Forum: Report a Bug
- Topic: Not secure buyer pages
- Replies: 2
- Views: 1565
Not secure buyer pages
Hi!
One of your programmers fixed this issue last week when they were working on our login kickouts....today the "not secure" is back on buyer profile pages. Can you please look into this?
One of your programmers fixed this issue last week when they were working on our login kickouts....today the "not secure" is back on buyer profile pages. Can you please look into this?
- Mon Aug 10, 2020 12:35 pm
- Forum: Report a Bug
- Topic: Alias codes not working
- Replies: 2
- Views: 1560
Alias codes not working
Hi! Our alias codes that a customer gets when they fill in our first time customer sign up box are not working. The system sends the customer our welcome email and generates a code specific to that customer, when the customer tries to use they are getting an error message "The coupon code entered (2...
- Thu Aug 06, 2020 4:44 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to refund PayPal orders!
- Replies: 4
- Views: 2252
Re: How to refund PayPal orders!
Yes the screenshot was from two days ago when I was on the screenshare with the AllProWebTools support programmer. They informed me that refunds via PayPal were currently not supported and that the only way to do so was directly via PayPal. Next time I try to refund a PayPal order in the console I'l...
- Thu Aug 06, 2020 1:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to refund PayPal orders!
- Replies: 4
- Views: 2252
Re: How to refund PayPal orders!
Hi! Yes one of the programmers yesterday on our screenshare looked at the entire code and said the AllProWebTools does not support refunds via PayPal currently. I went ahead and processed the refund directly in PayPal as it had already been 3 days since we informed the customer we would process it. ...
- Thu Aug 06, 2020 1:01 am
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
Hi! Yes when I logged back in after lunch I had the refresh.php running on a separate tab. I don’t know what to look at on the refresh tab screen...something about a request to an insecure page on allprowebtools so the request was denied...this is part of the error message I copied "requested an ins...
- Wed Aug 05, 2020 7:03 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
Hi! This message is for Tommy and the programmer that was working on our login issue today, so sorry I didn’t get their name… unfortunately we just ran into the issue again. I’d just got back in from lunch signed in and place one customer phone order for buyer #25764. Then another phone order came i...
- Wed Aug 05, 2020 2:42 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to refund PayPal orders!
- Replies: 4
- Views: 2252
How to refund PayPal orders!
Hi! We are in a screenshare now with one of your programmers....they are not aware how we should process a refund for an order paid via PayPal...we get some 10004: 20%partial error code when we try to process. They mentioned AllProWebTools no longer supports refunds via PayPal...we've always done in...
- Wed Aug 05, 2020 2:38 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
Hi!
Thank you! We are in a screenshare right now....the programmer is seeing first hand all the logouts that happen and are trying to troubleshoot a solution
Thank you! We are in a screenshare right now....the programmer is seeing first hand all the logouts that happen and are trying to troubleshoot a solution
- Tue Aug 04, 2020 6:37 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
oh no! It's still happening :( I just got back from dropping the mail...logged in and tried to pull up a customers profile buyer #2474 to help him with an order...his profile loaded quickly and I moved my mouse to start an order and screen logged out. I signed back in and pulled up his profile and s...
- Mon Aug 03, 2020 9:09 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
Ok will do tomorrow...it happened all day today...taking orders...marking orders shipped...loading emails...editing blogs...looking at ad campaign stats...hoping whoever gets the screenshare tomorrow has the magic fix as I'm sure you can imagine how much time we are wasting have to resign in and los...
- Sun Aug 02, 2020 3:01 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
Hi! Ok tried all three and still happening
Happening to both users on our account: steve and lfrailey
Happening on chrome, edge and safari
Happening on a dell desktop and a MacBook Air
I will change my password....
Happening to both users on our account: steve and lfrailey
Happening on chrome, edge and safari
Happening on a dell desktop and a MacBook Air
I will change my password....
- Fri Jul 31, 2020 2:31 pm
- Forum: Report a Bug
- Topic: Can you please unblock one of our customers
- Replies: 2
- Views: 1116
Re: Can you please unblock one of our customers
ok this is very confusing as the last two times this happened last month we were instructed to make a post here in forum to have the user reinstated.
- Thu Jul 30, 2020 6:57 pm
- Forum: Report a Bug
- Topic: Can you please unblock one of our customers
- Replies: 2
- Views: 1116
Can you please unblock one of our customers
Hi!
You are blocking one of our customers from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "73.190.80.214"....please let us know when this is resolved so we can let our customer know.
You are blocking one of our customers from gaining access to our website so they cannot place an order. They are receiving the Error #7. the IP address is "73.190.80.214"....please let us know when this is resolved so we can let our customer know.
- Thu Jul 30, 2020 6:55 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Re: Console keeps signing out
Hi....any more help with this? It's been happening today too....here's a screenshot from one recently....had just logged in, went to a customer profile and was placing their order, clicked "pay order" and this screen popped up and then the whole screen logged out. Happened again about 5 minutes ago....
- Tue Jul 28, 2020 7:37 pm
- Forum: Report a Bug
- Topic: Console keeps signing out
- Replies: 19
- Views: 5834
Console keeps signing out
Hi! Are there any known issues with console logins today? I keep getting logged out in the middle of accessing functions, placing orders, trying to view ad manager, pulling up orders, pulling up customer profiles....this morning it would happen about every 30 mins and now it's about every 5 minutes....
- Tue Jul 28, 2020 7:33 pm
- Forum: Report a Bug
- Topic: Customer cannot access our website
- Replies: 0
- Views: 4405
Customer cannot access our website
Hi!
We have a customer who has been trying for a few days to place an order on our website. When he types in our URL he get this error "73.190.80.214 Access Error # 7", he has tried both mobile and desktop with no luck. Any ideas on how we can help him?
We have a customer who has been trying for a few days to place an order on our website. When he types in our URL he get this error "73.190.80.214 Access Error # 7", he has tried both mobile and desktop with no luck. Any ideas on how we can help him?
- Tue Jul 28, 2020 3:46 pm
- Forum: Report a Bug
- Topic: International Order charged no shipping fee
- Replies: 6
- Views: 3901
International Order charged no shipping fee
Can you please look at order #53909 from buyer #38378. It's an order to Australia and they were charged $0 for shipping, the line on the invoice for shipping is actually totally blank except for the $0.00. Shipping by weight should have been around $56. Please let us know what error caused this...we...
- Thu Jul 16, 2020 12:46 pm
- Forum: Report a Bug
- Topic: autoship order did not trigger to process
- Replies: 9
- Views: 5237
Re: autoship order did not trigger to process
Hi! Any feedback on how the process for us changing the date for an autoship has been updated? What we had done previously didn't work with the order above so want to make sure I understand the proper steps we are now to follow when a customer needs to change the date of an autoship? I have two more...
- Wed Jul 15, 2020 3:16 pm
- Forum: Report a Bug
- Topic: Blog table distorts on actual web view
- Replies: 6
- Views: 2573
Re: Blog table distorts on actual web view
Yes we've tried that and it just then decreases the width of the column next to it and then when we extend the width of the that column then it shrinks everything back.....we've tried both the width in the "table properties" and the "cell properties"
- Wed Jul 15, 2020 3:06 pm
- Forum: Report a Bug
- Topic: Monthly Report Email stats missing
- Replies: 2
- Views: 1289
Re: Monthly Report Email stats missing
No I've not tried another computer, we actually only have tablets which pulling on one of them is going to do us no good. Why would it stop pulling the report properly on our main office computer? we've used this computer for the last 6 months with no issues on any other month reports....it's a new ...
- Tue Jul 14, 2020 4:07 pm
- Forum: Report a Bug
- Topic: Monthly Report Email stats missing
- Replies: 2
- Views: 1289
Monthly Report Email stats missing
Hi!
Also just realized the "email" stats for June 2020 MR is only reporting June email 1.....June 2020 email 2 version 2 and June 2020 email 3 are missing? How do we get these stats to reflect in the report......
Also just realized the "email" stats for June 2020 MR is only reporting June email 1.....June 2020 email 2 version 2 and June 2020 email 3 are missing? How do we get these stats to reflect in the report......
- Tue Jul 14, 2020 3:56 pm
- Forum: Report a Bug
- Topic: "repeat buyers" section missing
- Replies: 1
- Views: 1010
"repeat buyers" section missing
Hi!
Just noticed that when we pulled our June MR in the console the "repeat buyers" section that breaks down the stats for new vs repeat buyers is missing for June.....how do we get this added back in?
Just noticed that when we pulled our June MR in the console the "repeat buyers" section that breaks down the stats for new vs repeat buyers is missing for June.....how do we get this added back in?
- Mon Jul 13, 2020 9:03 pm
- Forum: Report a Bug
- Topic: ERROR: company address returned no results
- Replies: 1
- Views: 1039
ERROR: company address returned no results
HI!
Our contact.php page has this error displayed on the bottom of the page "ERROR: CompanyAddress returned no results" please advise on how to fix this
Our contact.php page has this error displayed on the bottom of the page "ERROR: CompanyAddress returned no results" please advise on how to fix this
- Mon Jul 13, 2020 8:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: how to edit pages
- Replies: 1
- Views: 1008
how to edit pages
Hi!
I need to make edits to the following two pages:
contact.php and thanks.php
How do I edit these? I do not see them in "webpages"
I need to make edits to the following two pages:
contact.php and thanks.php
How do I edit these? I do not see them in "webpages"
- Mon Jul 13, 2020 8:00 pm
- Forum: Report a Bug
- Topic: Blog table distorts on actual web view
- Replies: 6
- Views: 2573
Re: Blog table distorts on actual web view
Hi Kathlein!
Any feedback on exactly which fields to change the settings on? I've tried them all and nothing makes it display on the web as it does in edit mode.....
Any feedback on exactly which fields to change the settings on? I've tried them all and nothing makes it display on the web as it does in edit mode.....
- Mon Jul 13, 2020 7:55 pm
- Forum: Report a Bug
- Topic: welcome email missing coupon code
- Replies: 3
- Views: 2125
Re: welcome email missing coupon code
Hi! Any update on this? here is another example that happened today. Buyer 38653....I need to get back to her with a code that works so if you could please reply that would be much appreciated.
- Fri Jul 10, 2020 4:44 pm
- Forum: Report a Bug
- Topic: Blog table distorts on actual web view
- Replies: 6
- Views: 2573
Re: Blog table distorts on actual web view
yes we have accessed the table properties... the columns still do not display how they display in edit mode.....could you please let us know which specific config setting do we need to change to fix this?
- Fri Jul 10, 2020 1:03 pm
- Forum: Report a Bug
- Topic: Blog table distorts on actual web view
- Replies: 6
- Views: 2573
Re: Blog table distorts on actual web view
any feedback on how to fix this? We need to make this blog live and would love for the table to display properly.....
- Wed Jul 08, 2020 1:46 pm
- Forum: Report a Bug
- Topic: autoship order did not trigger to process
- Replies: 9
- Views: 5237
Re: autoship order did not trigger to process
Ok great the order processed through last night.....follow up question though...since the date for the "next ship was July 6th" why did it not process then? I know a couple of years ago you added the feature to the customer profile for us to be able to cancel or amend the next shipping date without ...