Search found 537 matches

by Andy1735
Thu Sep 17, 2015 3:45 pm
Forum: Report a Bug
Topic: Customers unable to complete pre-orders with $0 deposit
Replies: 2
Views: 3857

Re: Customers unable to complete pre-orders with $0 deposit

I'll need to get more details. I believe they had a checkout total of $0 - do they still need to enter a payment method with that?
by Andy1735
Mon Sep 14, 2015 11:44 am
Forum: Report a Bug
Topic: Invoice showing invoice total as amount due, rather than remaining amount due
Replies: 7
Views: 7533

Re: Invoice showing invoice total as amount due, rather than remaining amount due

Just testing that out, it isn't useable for us. We use this invoice email to indicate to the customer that there is money owed on an order. If I turn off the invoice items they don't see anything other than an order number and a date. No call to action at all for paying a remaining amount due. We re...
by Andy1735
Mon Sep 14, 2015 11:17 am
Forum: Help / How to use AllProWebTools
Topic: default customer password?
Replies: 1
Views: 2156

default customer password?

Can you please verify what the default password is for a customer from ebay and/or new accounts we create on the backend? I can verify that it is not password123

password123 only becomes the password after we hit the "reset password" button.
by Andy1735
Mon Sep 14, 2015 11:10 am
Forum: Report a Bug
Topic: Invoice showing invoice total as amount due, rather than remaining amount due
Replies: 7
Views: 7533

Re: Invoice showing invoice total as amount due, rather than remaining amount due

Okay, is that going to help with the customers not seeing remaining amount due in the email they receive? All I see is that I can turn on or off the "invoice items". My issue is that they are told they need to pay the entire amount of the invoice rather than the remaining amount due.
by Andy1735
Mon Sep 14, 2015 10:35 am
Forum: Report a Bug
Topic: Customers unable to complete pre-orders with $0 deposit
Replies: 2
Views: 3857

Customers unable to complete pre-orders with $0 deposit

From the webstore, we have a couple of customers unable to complete the checkout when trying to set up a preorder that does not require a deposit. Please investigate.

Thanks!
by Andy1735
Mon Sep 14, 2015 10:27 am
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72190

Re: Inventory not adjusting when order is paid

I'll have Shane keep an eye out today.

When I created a test order on my own and then marked it paid inventory came down as it should. But then Shane observed the errors on those two.
by Andy1735
Fri Sep 11, 2015 5:49 pm
Forum: Suggestions / Feature Requests
Topic: Unsubscribe in email header?
Replies: 1
Views: 2523

Unsubscribe in email header?

Is it possible to do this? It greatly lowers spam complaints when "unsubscribe" is obvious and at the top.
by Andy1735
Thu Sep 10, 2015 3:20 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72190

Re: Inventory not adjusting when order is paid

Also, note that one of those was paid through CC on the website, and the other was marked as a cash payment by Shane.
by Andy1735
Thu Sep 10, 2015 3:11 pm
Forum: Report a Bug
Topic: Invoice showing invoice total as amount due, rather than remaining amount due
Replies: 7
Views: 7533

Re: Invoice showing invoice total as amount due, rather than remaining amount due

We have noticed that when we simply hit "Print Invoice" from the backend, the invoice looks as it should. In fact, it is laid out MUCH better than what gets sent to the customer, and has the correct lines such as "remaining amount due." If this can be sent to the customer that would be great.
by Andy1735
Thu Sep 10, 2015 3:10 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72190

Re: Inventory not adjusting when order is paid

Okay, two instances when it did not work: 15651 and 15769. Neither of these orders brought down the inventory. It should be at 1 and instead it remains at 3.
by Andy1735
Thu Sep 10, 2015 2:12 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72190

Re: Inventory not adjusting when order is paid

I can verify that it worked with a test order I just created, and marking the order "Paid" manually. I will make sure Shane doesn't actually use the "account credit" button unless the customer truly has account credit.

We will monitor to see what happens when a customer pays an invoice.
by Andy1735
Thu Sep 10, 2015 2:04 pm
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72190

Re: Inventory not adjusting when order is paid

Shame says it didn't work with 15604. This order was created by Shane, and not a pre-order. He used "account credit" to pay it off, although the customer did not actually have account credit (shane has been misusing that and will use the "cash" button from now on.) In any case the order went to "Thi...
by Andy1735
Wed Sep 09, 2015 4:13 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7624

Re: Website "New Products" on home page showing old products

Okay i had the email widget show me the 256 newest products and even back that far I am seeing items that were not listed recently. Basically between item 5671 and item 5795 nothing was listed by us. Those 200+ items all got recreated or something over the weekend. This concerns me with ebay listing...
by Andy1735
Wed Sep 09, 2015 4:00 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7624

Re: Website "New Products" on home page showing old products

Everything on that front page starting with the purple suspenders and older was not created new by us. So it seems that there is a different issue happening that must have occurred over the weekend and these items have new item IDs.
by Andy1735
Wed Sep 09, 2015 3:47 pm
Forum: Report a Bug
Topic: Error when copying a product
Replies: 2
Views: 3234

Re: Error when copying a product

Looks good. Thanks!
by Andy1735
Wed Sep 09, 2015 3:42 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7624

Re: Website "New Products" on home page showing old products

Everything in the STAR WARS EPISODE VII: THE FORCE AWAKENS category should be on there for sure.

5662 is one of those.
by Andy1735
Wed Sep 09, 2015 3:25 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95063

Re: Discount on line items does not work in preorder conversions

I miss typed in that one. Pre-order conversion does seem to work correctly, the remaining amount due is computed correctly. The issue with using the pre-order conversion is when the customer goes to pay the invoice they are asked to pay the whole amount. So that is why we attempted to use "discount"...
by Andy1735
Wed Sep 09, 2015 3:18 pm
Forum: Report a Bug
Topic: New products widget in emails not working.
Replies: 3
Views: 3412

Re: New products widget in emails not working.

Awesome! Thanks!!!
by Andy1735
Wed Sep 09, 2015 3:18 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95063

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

I actually just tested this on my end and with paying by CC the customer is asked to pay the full invoice rather than remaining amount. Should I start another thread with that or just stick with this one?
by Andy1735
Wed Sep 09, 2015 3:11 pm
Forum: Report a Bug
Topic: Invoice showing invoice total as amount due, rather than remaining amount due
Replies: 7
Views: 7533

Invoice showing invoice total as amount due, rather than remaining amount due

This continues to cause a vast amount of customer confusion. Bottom line of the invoice says (for example) Please send payment - DUE UPON RECEIPT $163.49 Click here to Pay Now And that amount is always the invoice total. What is actually "DUE UPON RECEIPT", however, is the remaining amount due, not ...
by Andy1735
Wed Sep 09, 2015 3:08 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95063

Re: Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Thanks! That will greatly speed up invoicing when it is resolved.
by Andy1735
Wed Sep 09, 2015 3:05 pm
Forum: Report a Bug
Topic: Shopping cart widget on site is showing incorrect quantity
Replies: 4
Views: 4195

Re: Shopping cart widget on site is showing incorrect quantity

login > add item to cart > view cart > click checkout. Upon getting to the checkout page the widget then shows two items in the cart. If I navigate away from the checkout page it continues to show two items. If i add an item before logging in, and then log in to view the checkout page, the widget qu...
by Andy1735
Wed Sep 09, 2015 2:43 pm
Forum: Report a Bug
Topic: Ebay posting errors
Replies: 4
Views: 4938

Re: Ebay posting errors

Seems to have been related to ebay changing category requirements. Thanks!
by Andy1735
Wed Sep 09, 2015 1:44 pm
Forum: Report a Bug
Topic: New products widget in emails not working.
Replies: 3
Views: 3412

Re: New products widget in emails not working.

I need to get this newsletter tomorrow, please let me know if this will be resolved by then.
by Andy1735
Wed Sep 09, 2015 10:40 am
Forum: Report a Bug
Topic: Inventory not adjusting when order is paid
Replies: 27
Views: 72190

Inventory not adjusting when order is paid

When we create an order on the backend, or convert a preorder, the inventory does not change when the order is paid in full. Webstore and Ebay orders both lower inventory. We need this to work, and it has been several months since we discovered and reported the issue initially.
by Andy1735
Wed Sep 09, 2015 9:57 am
Forum: Report a Bug
Topic: Ebay posting errors
Replies: 4
Views: 4938

Re: Ebay posting errors

Will do, I'll have Bradley check today and report back.
by Andy1735
Tue Sep 08, 2015 4:46 pm
Forum: Report a Bug
Topic: Ebay posting errors
Replies: 4
Views: 4938

Ebay posting errors

Please see recent ebay posting errors. We are being asked for things that aren't required for listings (Brand, MPN, UPC) Here is what is in the errors email: 1580 - Posting - Error : The item specific Brand is missing. Add Brand to this listing, enter a valid value, and then try again. 1580 - Post...
by Andy1735
Tue Sep 08, 2015 3:47 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7624

Re: Website "New Products" on home page showing old products

I'm wondering if this is due to everything being moved over to a new server over the weekend? If so we need to time stamps reverted to where they were before. We put up a lot of new products on Friday that should be high sellers, and we need them to appear at the top of the home page.
by Andy1735
Tue Sep 08, 2015 3:21 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95063

Discount on line items does not work in preorder conversions

The discount is added to the final invoice amount, rather than being subtracted from the item cost. This would a workaround to pre-order conversion not working correctly and would be used to reflect a deposit that a customer made. As it stands though it is unusable. On any new orders the discount ap...
by Andy1735
Tue Sep 08, 2015 3:16 pm
Forum: Report a Bug
Topic: Customers using Paypal asked to pay entire invoice amount, not remaining amount due
Replies: 24
Views: 95063

Customers using Paypal asked to pay entire invoice amount, not remaining amount due

Customers using Paypal asked to pay entire invoice amount, not remaining amount due. This causes us to not be able to use the AP invoicing, instead we have to go directly to Paypal and invoice, or create an entire new order with the price adjusted to reflect what the customer owes.
by Andy1735
Tue Sep 08, 2015 3:11 pm
Forum: Report a Bug
Topic: Shopping cart widget on site is showing incorrect quantity
Replies: 4
Views: 4195

Shopping cart widget on site is showing incorrect quantity

After adding a product to the cart, and then visiting the checkout page, the widget show 2 items in the cart even if there is only one.
by Andy1735
Tue Sep 08, 2015 3:03 pm
Forum: Report a Bug
Topic: Error when copying a product
Replies: 2
Views: 3234

Error when copying a product

We tried to copy item ID 1498, and item 5796 was created. Something is not working correctly: the pictures are combined from an entirely different item and the description is as well. Seo info seems to be a mess as well. Please investigate.
by Andy1735
Tue Sep 08, 2015 3:01 pm
Forum: Report a Bug
Topic: New products widget in emails not working.
Replies: 3
Views: 3412

New products widget in emails not working.

Please see our "September 10 2015" email. In the preview you can see that the new products widget is not working.
by Andy1735
Tue Sep 08, 2015 3:00 pm
Forum: Report a Bug
Topic: Website "New Products" on home page showing old products
Replies: 8
Views: 7624

Website "New Products" on home page showing old products

Our front page has a new products section that automatically populates with the most recent products. This is no longer working.

Please investigate. Thanks!