Search found 537 matches

by Andy1735
Thu Dec 14, 2017 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: Edit invoice email
Replies: 2
Views: 2047

Re: Edit invoice email

That works perfectly. Thanks!
by Andy1735
Thu Dec 14, 2017 12:09 pm
Forum: Help / How to use AllProWebTools
Topic: Edit invoice email
Replies: 2
Views: 2047

Edit invoice email

Is this possible for us to do ourselves? We would like to add some language saying we need payment within 7 days to guarantee merchandise.

Thanks!
by Andy1735
Fri Sep 22, 2017 10:36 am
Forum: Help / How to use AllProWebTools
Topic: Abandoned cart notification
Replies: 1
Views: 1791

Abandoned cart notification

Is there any way for us to set up a notification where we get an email whenever an abandoned cart occurs? I think I could set up a campaign, and have sales@ cc'd whenever the email gets sent, but then the customer would get the email as well. I would rather that we get one every time an abandon happ...
by Andy1735
Thu Sep 14, 2017 12:00 pm
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 4529

Re: Recaptcha loop

Awesome! We did hear of someone on Friday I think with the problem. I'll let you know what we see going forward. Thanks!
by Andy1735
Wed Aug 30, 2017 3:54 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 2
Views: 1815

Re: ebay posting error

Sounds good. Thanks!
by Andy1735
Wed Aug 30, 2017 3:16 pm
Forum: Report a Bug
Topic: ebay posting error
Replies: 2
Views: 1815

ebay posting error

7270 - Posting - Error : Your application has exceeded usage limit on this call, please make call to GetAPIAccessRules to check your call usage.


Does this have to do with the template update?
by Andy1735
Fri Aug 25, 2017 10:30 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 4529

Re: Recaptcha loop

This problem has returned. Shane says 1-2 times per day a customer is complaining about recaptcha not working. Latest is ton********oo.com, he says "i am trying to make order they are telling me to check robot box and i did 10 time pleeeeeeaaase help" Any specific troubleshooting for this or somethi...
by Andy1735
Wed Aug 23, 2017 12:34 pm
Forum: Report a Bug
Topic: Image gallery can't be found in backend
Replies: 1
Views: 1699

Image gallery can't be found in backend

When I click select image i get this:

"/var/www/vhosts/secretcompassonline.com/httpdocs/temp/upload_thumbs/ cannot be found"

I assume that has something to do with switching servers?
by Andy1735
Tue Aug 22, 2017 3:19 pm
Forum: Report a Bug
Topic: Error when trying to email customer an invoice
Replies: 4
Views: 2926

Re: Error when trying to email customer an invoice

In the mailgun logs I am still seeing the "... Wants to Tell You About MILUS Snow Star" messages.

I have expired the old API key and our emails are going through. Not sure what else to do here. Is it possible these are just old messages that mailgun stored and is now allowing through?
by Andy1735
Tue Aug 22, 2017 1:28 pm
Forum: Report a Bug
Topic: Error when trying to email customer an invoice
Replies: 4
Views: 2926

Re: Error when trying to email customer an invoice

Wow, apparently we have been hacked. Mailgun shows 600,000 emails going out in the last 30 days, and our domain is now disabled
by Andy1735
Tue Aug 22, 2017 10:22 am
Forum: Report a Bug
Topic: Error when trying to email customer an invoice
Replies: 4
Views: 2926

Error when trying to email customer an invoice

Shane is seeing the message "The parameters passed to the API were invalid. Check your inputs!"
by Andy1735
Thu Aug 17, 2017 3:26 pm
Forum: Help / How to use AllProWebTools
Topic: Change billing CC?
Replies: 2
Views: 2175

Re: Change billing CC?

Ahh, under webtools. Thanks!
by Andy1735
Thu Aug 17, 2017 2:50 pm
Forum: Help / How to use AllProWebTools
Topic: Change billing CC?
Replies: 2
Views: 2175

Change billing CC?

How do I change the payment method on our account?
by Andy1735
Tue Aug 15, 2017 2:33 pm
Forum: Report a Bug
Topic: USPS Rates are using dimensions, not just weight
Replies: 3
Views: 2530

Re: USPS Rates are using dimensions, not just weight

It appears to still use dims with UPS. Perfect! Thanks!
by Andy1735
Tue Aug 15, 2017 2:32 pm
Forum: Report a Bug
Topic: USPS Rates are using dimensions, not just weight
Replies: 3
Views: 2530

Re: USPS Rates are using dimensions, not just weight

Excellent.

It must still use dimensions with UPS and Fedex, just to clarify.
by Andy1735
Tue Aug 15, 2017 1:43 pm
Forum: Report a Bug
Topic: USPS Rates are using dimensions, not just weight
Replies: 3
Views: 2530

USPS Rates are using dimensions, not just weight

We have been set up (since the beginning of using APWT) to not use dimensions when checking USPS for rates. This is because we often ship things that are too big for a rate, yet we know we can get them through the post office anyway. Recently this stopped happening, and the system appears to be send...
by Andy1735
Tue Aug 15, 2017 11:14 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 4529

Re: Recaptcha loop

Cool, thanks John! I'll let you know if we see anything
by Andy1735
Tue Aug 15, 2017 10:31 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 4529

Re: Recaptcha loop

The recaptcha is just a checkbox, they are checking that, and then when they try to submit they are looped back.
by Andy1735
Tue Aug 15, 2017 9:57 am
Forum: Report a Bug
Topic: Recaptcha loop
Replies: 8
Views: 4529

Recaptcha loop

Lots of customers reporting they cannot get past the recaptcha checkbox on our checkout page. How do I debug this?
by Andy1735
Thu Aug 10, 2017 12:28 pm
Forum: Report a Bug
Topic: Bug with preorder
Replies: 4
Views: 2777

Re: Bug with preorder

This happened again with 27714 / 27715
by Andy1735
Tue Aug 08, 2017 3:11 pm
Forum: Report a Bug
Topic: FTP access problem
Replies: 1
Views: 1735

FTP access problem

I am unable to get connected, no settings have changed on my end. Here is what the ftp client says: Status: Resolving address of ue.allprowebtools-s1.com Status: Connecting to 52.25.185.177:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verif...
by Andy1735
Mon Jul 24, 2017 1:03 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Awesome! I have it set up. Thanks!
by Andy1735
Mon Jul 24, 2017 12:41 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Hey Dave, paypal is pissed. From them: "From 7/23/17 through 7/24/17 there have been 1,127 transactions declined by CC processors" and they really want to see a captcha on the checkout submit page for all orders. Any way to turn that on for everyone?
by Andy1735
Fri Jul 21, 2017 12:21 pm
Forum: Report a Bug
Topic: Bug with preorder
Replies: 4
Views: 2777

Re: Bug with preorder

Sounds good. I just saw another order come through on the same item, no second order created.
by Andy1735
Fri Jul 21, 2017 11:11 am
Forum: Report a Bug
Topic: Bug with preorder
Replies: 4
Views: 2777

Bug with preorder

Customer ordered a preorder item, order 27338, but then order 27339 was also created but has no item in it. Same Paypal TX number...
by Andy1735
Wed Jul 19, 2017 12:27 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Sounds good. Thank you!
by Andy1735
Wed Jul 19, 2017 10:34 am
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

also, 15500 seems to have just been created.
by Andy1735
Wed Jul 19, 2017 10:31 am
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Ids 15411, 15415, 15472, 15497, 15499. I have done the password reset on all of them as they seem to be using fake emails. The last two are recent, only noticed this morning
by Andy1735
Tue Jul 18, 2017 4:13 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Alright, I found a couple more account apparently created by this person and also reset the password on those. I will keep an eye out for future accounts that appear to be from this person. Is there any way to block the IP address? How is this person able to push through so many attempts with the Pa...
by Andy1735
Tue Jul 18, 2017 1:30 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Here is Paypal's response: 1. If PayPal can provide the IP address that is initiating these failed transactions We do not provide the IP address 2. The exact time and Date (with Timezone) of the occurrences so that we can track them in the logs Jul 16, 2017 21:13:04 CDT - Jul 17, 2017 00:05:08 CDT 3...
by Andy1735
Tue Jul 18, 2017 12:57 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Paypal is still bugging us about CAPTCHA. Is there a way to require on the all checkouts?

I see "recaptcha configuration" on my administrator page but it is not turned on.
by Andy1735
Tue Jul 18, 2017 12:37 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Thanks Dave, I am forwarding to Paypal and will see what they say.
by Andy1735
Mon Jul 17, 2017 1:32 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Dave, Paypal says this is still happening and they want it resolved. This is what they said "On 7/16, the merchant experienced an increase in payment declines with 487 attempts. This activity continued into the early morning of 7/16. I recommend reaching out to the merchant and having them add CAPTC...
by Andy1735
Wed Jul 12, 2017 10:14 am
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

They sent us a small list of things to do, mainly stuff that is already in place. I will review that again and get in touch with them, and let you know if we need to do anything different.

The fact that these are all being declined is great. The system is working.
by Andy1735
Tue Jul 11, 2017 3:36 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Re: Paypal says we are being "carded"

Is there any way to tell if this activity is coming from secretcompassonline.com ?

I am not seeing any abnormal abandoned carts or anything weird.
by Andy1735
Tue Jul 11, 2017 2:43 pm
Forum: Report a Bug
Topic: Paypal says we are being "carded"
Replies: 20
Views: 9679

Paypal says we are being "carded"

We got this from Paypal this afternoon: "We received word that your site is being carded. From 07/10/2017 through 07/11/2017 there have been 900 payments declined by CC processors compared to 1 successful transaction. Is this anything you or your team has noticed over the last few days?" Have you no...
by Andy1735
Thu Jun 15, 2017 2:44 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

Sounds good! If you can give me a heads up by email when the switch is going to happen that would be great. Thanks!
by Andy1735
Thu Jun 15, 2017 10:11 am
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

Sure thing, go for it. How long will it take?
by Andy1735
Wed Jun 14, 2017 11:06 am
Forum: Report a Bug
Topic: meta description pushed into caption field
Replies: 3
Views: 2487

Re: meta description pushed into caption field

Any updates on this?
by Andy1735
Mon Jun 12, 2017 5:59 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

Great! Tuesday or Wednesday evening would be ideal. Let me know and I will keep an eye on things.
by Andy1735
Fri Jun 09, 2017 4:52 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

Shane did them, but these were all preorders, and with those there should be some sort of "shipping not required" message. We don't select shipping until we convert the pre-orders to in-stock orders.
by Andy1735
Fri Jun 09, 2017 4:08 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Re: Shipping options not available for many customers

14819 he does not have his info in his account properly but in his abandoned cart is it correct.

Also 12616 and 12156. For some reason their account records are not showing complete info.

Also, some of these have orders that Shane manually created for them after they told us about the issue.
by Andy1735
Fri Jun 09, 2017 1:46 pm
Forum: Report a Bug
Topic: Shipping options not available for many customers
Replies: 10
Views: 4791

Shipping options not available for many customers

We are having issues with customers trying to place preorders. They are not able to complete checkout and are getting a message

"There are no available shipping options. Please call us at for assistance with your order."

This is a critical issue.
by Andy1735
Thu Jun 08, 2017 3:46 pm
Forum: Report a Bug
Topic: meta description pushed into caption field
Replies: 3
Views: 2487

Re: meta description pushed into caption field

Take a look at 7387, you can see that the caption field has the contents of the meta description, and the short description field is emtpy. I use the short description field on everything, and in this case it should have said "Premium Format Figure by SIDESHOW" or something similar. I am wondering i...
by Andy1735
Thu Jun 08, 2017 3:40 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 4
Views: 2508

Re: ebay listing error

Weird, yeah it went up. Thanks!
by Andy1735
Mon Jun 05, 2017 5:28 pm
Forum: Report a Bug
Topic: meta description pushed into caption field
Replies: 3
Views: 2487

meta description pushed into caption field

Somewhere along the line perhaps a few months back, the entries for meta description got moved into the caption field. And the short description field got erased. Can someone look into why/how this happened, and if it is possible to revert the products?
by Andy1735
Mon Jun 05, 2017 5:26 pm
Forum: Report a Bug
Topic: ebay listing error
Replies: 4
Views: 2508

Re: ebay listing error

still seeing it
by Andy1735
Mon Jun 05, 2017 11:28 am
Forum: Report a Bug
Topic: ebay listing error
Replies: 4
Views: 2508

ebay listing error

here is the error I am getting. I can't find anything weird in the listing. 5974 - Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was found in the element content of the document.". 5974 - Posting - Error : Header "X-E...
by Andy1735
Mon May 29, 2017 10:09 am
Forum: Report a Bug
Topic: ebay tool not relisting
Replies: 1
Views: 1425

ebay tool not relisting

Nothing since friday has been relisting. No errors and we aren't suspended this time...
by Andy1735
Fri May 26, 2017 10:50 am
Forum: Report a Bug
Topic: Invoice charges not adding up correctly
Replies: 1
Views: 1893

Invoice charges not adding up correctly

please see orders 21163 and 15547

Not sure if this is more of a global issue at this point or not...

Thanks!