Search found 537 matches
- Thu Dec 14, 2017 1:58 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit invoice email
- Replies: 2
- Views: 2047
Re: Edit invoice email
That works perfectly. Thanks!
- Thu Dec 14, 2017 12:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: Edit invoice email
- Replies: 2
- Views: 2047
Edit invoice email
Is this possible for us to do ourselves? We would like to add some language saying we need payment within 7 days to guarantee merchandise.
Thanks!
Thanks!
- Fri Sep 22, 2017 10:36 am
- Forum: Help / How to use AllProWebTools
- Topic: Abandoned cart notification
- Replies: 1
- Views: 1791
Abandoned cart notification
Is there any way for us to set up a notification where we get an email whenever an abandoned cart occurs? I think I could set up a campaign, and have sales@ cc'd whenever the email gets sent, but then the customer would get the email as well. I would rather that we get one every time an abandon happ...
- Thu Sep 14, 2017 12:00 pm
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4529
Re: Recaptcha loop
Awesome! We did hear of someone on Friday I think with the problem. I'll let you know what we see going forward. Thanks!
- Wed Aug 30, 2017 3:54 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 2
- Views: 1815
Re: ebay posting error
Sounds good. Thanks!
- Wed Aug 30, 2017 3:16 pm
- Forum: Report a Bug
- Topic: ebay posting error
- Replies: 2
- Views: 1815
ebay posting error
7270 - Posting - Error : Your application has exceeded usage limit on this call, please make call to GetAPIAccessRules to check your call usage.
Does this have to do with the template update?
Does this have to do with the template update?
- Fri Aug 25, 2017 10:30 am
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4529
Re: Recaptcha loop
This problem has returned. Shane says 1-2 times per day a customer is complaining about recaptcha not working. Latest is ton********oo.com, he says "i am trying to make order they are telling me to check robot box and i did 10 time pleeeeeeaaase help" Any specific troubleshooting for this or somethi...
- Wed Aug 23, 2017 12:34 pm
- Forum: Report a Bug
- Topic: Image gallery can't be found in backend
- Replies: 1
- Views: 1699
Image gallery can't be found in backend
When I click select image i get this:
"/var/www/vhosts/secretcompassonline.com/httpdocs/temp/upload_thumbs/ cannot be found"
I assume that has something to do with switching servers?
"/var/www/vhosts/secretcompassonline.com/httpdocs/temp/upload_thumbs/ cannot be found"
I assume that has something to do with switching servers?
- Tue Aug 22, 2017 3:19 pm
- Forum: Report a Bug
- Topic: Error when trying to email customer an invoice
- Replies: 4
- Views: 2926
Re: Error when trying to email customer an invoice
In the mailgun logs I am still seeing the "... Wants to Tell You About MILUS Snow Star" messages.
I have expired the old API key and our emails are going through. Not sure what else to do here. Is it possible these are just old messages that mailgun stored and is now allowing through?
I have expired the old API key and our emails are going through. Not sure what else to do here. Is it possible these are just old messages that mailgun stored and is now allowing through?
- Tue Aug 22, 2017 1:28 pm
- Forum: Report a Bug
- Topic: Error when trying to email customer an invoice
- Replies: 4
- Views: 2926
Re: Error when trying to email customer an invoice
Wow, apparently we have been hacked. Mailgun shows 600,000 emails going out in the last 30 days, and our domain is now disabled
- Tue Aug 22, 2017 10:22 am
- Forum: Report a Bug
- Topic: Error when trying to email customer an invoice
- Replies: 4
- Views: 2926
Error when trying to email customer an invoice
Shane is seeing the message "The parameters passed to the API were invalid. Check your inputs!"
- Thu Aug 17, 2017 3:26 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change billing CC?
- Replies: 2
- Views: 2175
Re: Change billing CC?
Ahh, under webtools. Thanks!
- Thu Aug 17, 2017 2:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change billing CC?
- Replies: 2
- Views: 2175
Change billing CC?
How do I change the payment method on our account?
- Tue Aug 15, 2017 2:33 pm
- Forum: Report a Bug
- Topic: USPS Rates are using dimensions, not just weight
- Replies: 3
- Views: 2530
Re: USPS Rates are using dimensions, not just weight
It appears to still use dims with UPS. Perfect! Thanks!
- Tue Aug 15, 2017 2:32 pm
- Forum: Report a Bug
- Topic: USPS Rates are using dimensions, not just weight
- Replies: 3
- Views: 2530
Re: USPS Rates are using dimensions, not just weight
Excellent.
It must still use dimensions with UPS and Fedex, just to clarify.
It must still use dimensions with UPS and Fedex, just to clarify.
- Tue Aug 15, 2017 1:43 pm
- Forum: Report a Bug
- Topic: USPS Rates are using dimensions, not just weight
- Replies: 3
- Views: 2530
USPS Rates are using dimensions, not just weight
We have been set up (since the beginning of using APWT) to not use dimensions when checking USPS for rates. This is because we often ship things that are too big for a rate, yet we know we can get them through the post office anyway. Recently this stopped happening, and the system appears to be send...
- Tue Aug 15, 2017 11:14 am
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4529
Re: Recaptcha loop
Cool, thanks John! I'll let you know if we see anything
- Tue Aug 15, 2017 10:31 am
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4529
Re: Recaptcha loop
The recaptcha is just a checkbox, they are checking that, and then when they try to submit they are looped back.
- Tue Aug 15, 2017 9:57 am
- Forum: Report a Bug
- Topic: Recaptcha loop
- Replies: 8
- Views: 4529
Recaptcha loop
Lots of customers reporting they cannot get past the recaptcha checkbox on our checkout page. How do I debug this?
- Thu Aug 10, 2017 12:28 pm
- Forum: Report a Bug
- Topic: Bug with preorder
- Replies: 4
- Views: 2777
Re: Bug with preorder
This happened again with 27714 / 27715
- Tue Aug 08, 2017 3:11 pm
- Forum: Report a Bug
- Topic: FTP access problem
- Replies: 1
- Views: 1735
FTP access problem
I am unable to get connected, no settings have changed on my end. Here is what the ftp client says: Status: Resolving address of ue.allprowebtools-s1.com Status: Connecting to 52.25.185.177:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verif...
- Mon Jul 24, 2017 1:03 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Awesome! I have it set up. Thanks!
- Mon Jul 24, 2017 12:41 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Hey Dave, paypal is pissed. From them: "From 7/23/17 through 7/24/17 there have been 1,127 transactions declined by CC processors" and they really want to see a captcha on the checkout submit page for all orders. Any way to turn that on for everyone?
- Fri Jul 21, 2017 12:21 pm
- Forum: Report a Bug
- Topic: Bug with preorder
- Replies: 4
- Views: 2777
Re: Bug with preorder
Sounds good. I just saw another order come through on the same item, no second order created.
- Fri Jul 21, 2017 11:11 am
- Forum: Report a Bug
- Topic: Bug with preorder
- Replies: 4
- Views: 2777
Bug with preorder
Customer ordered a preorder item, order 27338, but then order 27339 was also created but has no item in it. Same Paypal TX number...
- Wed Jul 19, 2017 12:27 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Sounds good. Thank you!
- Wed Jul 19, 2017 10:34 am
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
also, 15500 seems to have just been created.
- Wed Jul 19, 2017 10:31 am
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Ids 15411, 15415, 15472, 15497, 15499. I have done the password reset on all of them as they seem to be using fake emails. The last two are recent, only noticed this morning
- Tue Jul 18, 2017 4:13 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Alright, I found a couple more account apparently created by this person and also reset the password on those. I will keep an eye out for future accounts that appear to be from this person. Is there any way to block the IP address? How is this person able to push through so many attempts with the Pa...
- Tue Jul 18, 2017 1:30 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Here is Paypal's response: 1. If PayPal can provide the IP address that is initiating these failed transactions We do not provide the IP address 2. The exact time and Date (with Timezone) of the occurrences so that we can track them in the logs Jul 16, 2017 21:13:04 CDT - Jul 17, 2017 00:05:08 CDT 3...
- Tue Jul 18, 2017 12:57 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Paypal is still bugging us about CAPTCHA. Is there a way to require on the all checkouts?
I see "recaptcha configuration" on my administrator page but it is not turned on.
I see "recaptcha configuration" on my administrator page but it is not turned on.
- Tue Jul 18, 2017 12:37 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Thanks Dave, I am forwarding to Paypal and will see what they say.
- Mon Jul 17, 2017 1:32 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Dave, Paypal says this is still happening and they want it resolved. This is what they said "On 7/16, the merchant experienced an increase in payment declines with 487 attempts. This activity continued into the early morning of 7/16. I recommend reaching out to the merchant and having them add CAPTC...
- Wed Jul 12, 2017 10:14 am
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
They sent us a small list of things to do, mainly stuff that is already in place. I will review that again and get in touch with them, and let you know if we need to do anything different.
The fact that these are all being declined is great. The system is working.
The fact that these are all being declined is great. The system is working.
- Tue Jul 11, 2017 3:36 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Re: Paypal says we are being "carded"
Is there any way to tell if this activity is coming from secretcompassonline.com ?
I am not seeing any abnormal abandoned carts or anything weird.
I am not seeing any abnormal abandoned carts or anything weird.
- Tue Jul 11, 2017 2:43 pm
- Forum: Report a Bug
- Topic: Paypal says we are being "carded"
- Replies: 20
- Views: 9679
Paypal says we are being "carded"
We got this from Paypal this afternoon: "We received word that your site is being carded. From 07/10/2017 through 07/11/2017 there have been 900 payments declined by CC processors compared to 1 successful transaction. Is this anything you or your team has noticed over the last few days?" Have you no...
- Thu Jun 15, 2017 2:44 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4791
Re: Shipping options not available for many customers
Sounds good! If you can give me a heads up by email when the switch is going to happen that would be great. Thanks!
- Thu Jun 15, 2017 10:11 am
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4791
Re: Shipping options not available for many customers
Sure thing, go for it. How long will it take?
- Wed Jun 14, 2017 11:06 am
- Forum: Report a Bug
- Topic: meta description pushed into caption field
- Replies: 3
- Views: 2487
Re: meta description pushed into caption field
Any updates on this?
- Mon Jun 12, 2017 5:59 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4791
Re: Shipping options not available for many customers
Great! Tuesday or Wednesday evening would be ideal. Let me know and I will keep an eye on things.
- Fri Jun 09, 2017 4:52 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4791
Re: Shipping options not available for many customers
Shane did them, but these were all preorders, and with those there should be some sort of "shipping not required" message. We don't select shipping until we convert the pre-orders to in-stock orders.
- Fri Jun 09, 2017 4:08 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4791
Re: Shipping options not available for many customers
14819 he does not have his info in his account properly but in his abandoned cart is it correct.
Also 12616 and 12156. For some reason their account records are not showing complete info.
Also, some of these have orders that Shane manually created for them after they told us about the issue.
Also 12616 and 12156. For some reason their account records are not showing complete info.
Also, some of these have orders that Shane manually created for them after they told us about the issue.
- Fri Jun 09, 2017 1:46 pm
- Forum: Report a Bug
- Topic: Shipping options not available for many customers
- Replies: 10
- Views: 4791
Shipping options not available for many customers
We are having issues with customers trying to place preorders. They are not able to complete checkout and are getting a message
"There are no available shipping options. Please call us at for assistance with your order."
This is a critical issue.
"There are no available shipping options. Please call us at for assistance with your order."
This is a critical issue.
- Thu Jun 08, 2017 3:46 pm
- Forum: Report a Bug
- Topic: meta description pushed into caption field
- Replies: 3
- Views: 2487
Re: meta description pushed into caption field
Take a look at 7387, you can see that the caption field has the contents of the meta description, and the short description field is emtpy. I use the short description field on everything, and in this case it should have said "Premium Format Figure by SIDESHOW" or something similar. I am wondering i...
- Thu Jun 08, 2017 3:40 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 4
- Views: 2508
Re: ebay listing error
Weird, yeah it went up. Thanks!
- Mon Jun 05, 2017 5:28 pm
- Forum: Report a Bug
- Topic: meta description pushed into caption field
- Replies: 3
- Views: 2487
meta description pushed into caption field
Somewhere along the line perhaps a few months back, the entries for meta description got moved into the caption field. And the short description field got erased. Can someone look into why/how this happened, and if it is possible to revert the products?
- Mon Jun 05, 2017 5:26 pm
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 4
- Views: 2508
Re: ebay listing error
still seeing it
- Mon Jun 05, 2017 11:28 am
- Forum: Report a Bug
- Topic: ebay listing error
- Replies: 4
- Views: 2508
ebay listing error
here is the error I am getting. I can't find anything weird in the listing. 5974 - Posting - Error : XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was found in the element content of the document.". 5974 - Posting - Error : Header "X-E...
- Mon May 29, 2017 10:09 am
- Forum: Report a Bug
- Topic: ebay tool not relisting
- Replies: 1
- Views: 1425
ebay tool not relisting
Nothing since friday has been relisting. No errors and we aren't suspended this time...
- Fri May 26, 2017 10:50 am
- Forum: Report a Bug
- Topic: Invoice charges not adding up correctly
- Replies: 1
- Views: 1893
Invoice charges not adding up correctly
please see orders 21163 and 15547
Not sure if this is more of a global issue at this point or not...
Thanks!
Not sure if this is more of a global issue at this point or not...
Thanks!