Search found 1032 matches

by JohnB
Tue Apr 18, 2017 11:38 am
Forum: Help / How to use AllProWebTools
Topic: Add new products to existing coupon codes?
Replies: 5
Views: 3667

Re: Add new products to existing coupon codes?

This forum post describes how you can Expire an old coupon and re-create it with your new set of products.

Please let me know if you have any more questions!
by JohnB
Tue Apr 18, 2017 11:34 am
Forum: Help / How to use AllProWebTools
Topic: Imageslider formatting
Replies: 3
Views: 2392

Re: Imageslider formatting

The image slider appears to be centered within the column it is contained in.

And it continues to remain centered in every web browser that I check, including Chrome, Firefox, Safari and Opera.

Could you provide a screenshot of what you are referring to about the image slider not appearing centered?
by JohnB
Tue Apr 18, 2017 11:30 am
Forum: Help / How to use AllProWebTools
Topic: New Public slide button
Replies: 4
Views: 2576

Re: New Public slide button

So it sounds like you were referring to when you create a brand new page that has not been saved yet. If that is the case, that has been looked at, and you should now be able to set a page to private before you save it, were as previously you would have to save the page before being able to set it t...
by JohnB
Tue Apr 18, 2017 11:06 am
Forum: Help / How to use AllProWebTools
Topic: Adding a tag for product purchases
Replies: 1
Views: 1994

Re: Adding a tag for product purchases

One way to achieve this would be to setup an Email Campaign that does not send out any emails. You can create a new Email Campaign under Emails->Manage Campaigns and be sure to select the Tag you want your buyers to be marked as, and under Trigger you can choose the "Product Purchase" trigger, which...
by JohnB
Tue Apr 18, 2017 11:02 am
Forum: Help / How to use AllProWebTools
Topic: Removing APWT signature/manage subscriptions
Replies: 4
Views: 3757

Re: Removing APWT signature/manage subscriptions

After you've added the B2B webtool, you have to turn on the B2B setting for each individual email you would like to send that way. So if you head to Emails->View Emails and select the email you would like to send without the AllProWebTools footer and unsubscribe options, then click on the Edit butto...
by JohnB
Fri Apr 14, 2017 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Imageslider formatting
Replies: 3
Views: 2392

Re: Imageslider formatting

Can you walk me through what you did to try and center align the image slider?

And can you provide me with a link of where the image slider is that you are trying to center?
by JohnB
Fri Apr 14, 2017 10:25 am
Forum: Help / How to use AllProWebTools
Topic: New Public slide button
Replies: 4
Views: 2576

Re: New Public slide button

I am not seeing the same issue you are reporting.

Is this happening to you when you try to set a specific page to private?
by JohnB
Fri Apr 14, 2017 10:22 am
Forum: Help / How to use AllProWebTools
Topic: Fav Icon
Replies: 1
Views: 1652

Re: Fav Icon

An ico file is a specific file format used for saving small icon images. You can read more about it here . If you do not already have an ico version of the image you would like to use, here is a tool you can use where you can import your image to create a fav icon. I found this tool by simply googli...
by JohnB
Tue Apr 11, 2017 2:03 pm
Forum: Help / How to use AllProWebTools
Topic: Log in
Replies: 2
Views: 2681

Re: Log in

This is most likely included in the header of the theme you are using. You can edit this by heading to Settings->Administrator then clicking on the Header file under the box titled Theme Editor . Once you have the header file open, look for and delete this line: <h4 class="login emphasis inline"><? ...
by JohnB
Fri Apr 07, 2017 11:47 am
Forum: Suggestions / Feature Requests
Topic: Contact Filter/Tags/Status
Replies: 1
Views: 1440

Re: Contact Filter/Tags/Status

Thanks for the suggestion! It sounds like you found out you can stack filters to get a narrower search field, and you can reset the filters by restarting and going back to Contacts->View All . We have plans to improve the Contacts->View All page in the future (no date yet), so we would love to hear ...
by JohnB
Thu Apr 06, 2017 3:06 pm
Forum: Help / How to use AllProWebTools
Topic: Send specific leadbox to specific email address
Replies: 1
Views: 1762

Re: Send specific leadbox to specific email address

You can turn on Email Notifications for when a leadbox is filled out under Settings->Website in the Email Notification Center . This will send an email notification to the Contact Email set under Settings->Company Information . As I mentioned, the Email Notification is for when any leadbox is filled...
by JohnB
Thu Apr 06, 2017 2:04 pm
Forum: Report a Bug
Topic: Yahoo email problem
Replies: 3
Views: 2791

Re: Yahoo email problem

That is unfortunate that the AllProWebTools SMTP will not work for you.

However, the issue you described is still addressed in version 4.51, whether you stick with Mailgun or switch to AllProWebTools SMTP!
by JohnB
Thu Apr 06, 2017 1:15 pm
Forum: Report a Bug
Topic: Yahoo email problem
Replies: 3
Views: 2791

Re: Yahoo email problem

Thanks for reporting this to us. This is an issue that will be addressed in the next version of AllProWebTools (4.51) with the introduction of our new integrated Email SMTP Service ! Version 4.51 of AllProWebTools is currently being Beta tested and will be available to the public in the near future!...
by JohnB
Wed Apr 05, 2017 2:47 pm
Forum: Help / How to use AllProWebTools
Topic: Customizing invoices
Replies: 9
Views: 4619

Re: Customizing invoices

The order notes are meant for you, so they do not appear on the invoice.

Would it be possible for you to shorten your product names? One idea I have is to not include the practitioner name, since you are already going to include their registration number.
by JohnB
Wed Apr 05, 2017 2:02 pm
Forum: Suggestions / Feature Requests
Topic: Add "break" and "switch" features to time tracking
Replies: 1
Views: 1527

Re: Add "break" and "switch" features to time tracking

Thanks for the suggestion!

We will be sure to look into adding those features, and checking out BusyBusy, when it comes time to update the timecard system in AllProWebTools!
by JohnB
Wed Apr 05, 2017 2:00 pm
Forum: Suggestions / Feature Requests
Topic: New option for picture sliders
Replies: 1
Views: 1403

Re: New option for picture sliders

Thanks for the suggestion!

If anyone else would like to see changes made to the Image Slider or would like to see additional options for Image Sliders, please let us know below!
by JohnB
Wed Apr 05, 2017 1:58 pm
Forum: Help / How to use AllProWebTools
Topic: Customizing invoices
Replies: 9
Views: 4619

Re: Customizing invoices

Hello! First, if you have not already found it, you can customize your invoices (add company logo, etc) under Settings->Invoicing To answer your other questions: When you add an additional Description to a line item when creating an order, you can add anything up to 255 characters. Is this limit not...
by JohnB
Thu Mar 30, 2017 11:58 am
Forum: Report a Bug
Topic: Importing in to custom fields
Replies: 5
Views: 3898

Re: Importing in to custom fields

Oh! And I should clarify, when you go to rhe Import Contacts screen, please click on the link at the bottom of the page to use the new Beta Contact Uploader, if you are not already!
by JohnB
Thu Mar 30, 2017 11:52 am
Forum: Report a Bug
Topic: Importing in to custom fields
Replies: 5
Views: 3898

Re: Importing in to custom fields

We were able to address this, so that now when you go to upload a spreadsheet of contacts, if duplicates are found, the custom fields will be updated, so you can upload your spreadsheet again and update the custom fields!
by JohnB
Thu Mar 30, 2017 10:40 am
Forum: Report a Bug
Topic: Beta test 4.51 - status deletion
Replies: 3
Views: 2945

Re: Beta test 4.51 - status deletion

Thanks! That helped me to identify the problem. You should be able to delete that status now if you try again. Please let me know if you still can't delete it for some reason!
by JohnB
Thu Mar 30, 2017 9:29 am
Forum: Help / How to use AllProWebTools
Topic: Uploading/Accessing fonts
Replies: 3
Views: 3031

Re: Uploading/Accessing fonts

At this time there is not a way to add custom fonts for your email. When you go to edit an email, the fonts available are what appear in the editor. There is an older forum thread here that talks about possibly creating your email in another program, and saving it as an image, so that you could send...
by JohnB
Wed Mar 29, 2017 4:20 pm
Forum: Report a Bug
Topic: Beta test 4.51 - Email search
Replies: 2
Views: 2288

Re: Beta test 4.51 - Email search

This issue has been addressed. If you could please confirm that when you search for your email template, it shows up when you type the full name, I would appreciate it!
by JohnB
Tue Mar 28, 2017 5:05 pm
Forum: Report a Bug
Topic: Beta test 4.51 - status deletion
Replies: 3
Views: 2945

Re: Beta test 4.51 - status deletion

I would be happy to look into this, but first, could you tell me the name of the status you are trying to delete from your AllProWebTools console?
by JohnB
Tue Mar 28, 2017 5:04 pm
Forum: Help / How to use AllProWebTools
Topic: Tracking how they heard about us
Replies: 5
Views: 4097

Re: Tracking how they heard about us

The pie chart under Contacts->Affiliates shows information about what percentage of contacts fall under the different "How Did They Hear About Us" values that you can set from each contact's individual CRM page. If you are seeing "No Data" instead of a pie chart when you go to Contacts->Affiliates ,...
by JohnB
Tue Mar 28, 2017 4:54 pm
Forum: Help / How to use AllProWebTools
Topic: Uploading/Accessing fonts
Replies: 3
Views: 3031

Re: Uploading/Accessing fonts

Email clients, such as Outlook or Mail, have a limited option of fonts that they can use to display emails. As such, email fonts are much more restrictive than the options you have for website fonts. Here is an article that discusses fonts in emails, and includes some recommendations on what fonts a...
by JohnB
Tue Mar 28, 2017 11:03 am
Forum: Report a Bug
Topic: Importing in to custom fields
Replies: 5
Views: 3898

Re: Importing in to custom fields

I am not experiencing the same issue as you, and have been able to upload the contact spreadsheet with the custom fields successfully. I would like to make sure we are going through the same process: head to Settings->Import/Export Click on the Import Contacts button Follow the on screen instruction...
by JohnB
Wed Mar 22, 2017 4:00 pm
Forum: Help / How to use AllProWebTools
Topic: Checkboxes in Sign-Up Box
Replies: 4
Views: 3649

Re: Checkboxes in Sign-Up Box

In the solution above, you are essentially changing what leadbox is being submitted, so changing the radio buttons to checkboxes would require submitting multiple leadboxes if multiple boxes were checked, which is not possible with the way leadboxes are setup within AllProWebTools at this time. Inst...
by JohnB
Tue Mar 21, 2017 3:51 pm
Forum: Suggestions / Feature Requests
Topic: A couple different requests
Replies: 3
Views: 2759

Re: A couple different requests

Hello!

We have addressed the issue regarding the email statistics! If you could please verify that when a product campaign gets sent out, that the email statistics do indeed get counted now!
by JohnB
Tue Mar 21, 2017 9:35 am
Forum: Report a Bug
Topic: reinstating reoccurring orders
Replies: 6
Views: 4216

Re: reinstating reoccurring orders

Alright, I have one trick for you to try to get it to work. Head back to the CRM record, but instead of going to the Recurring Orders panel, first refresh the page by holding the shift key while you hit refresh. Holding the shift key when you hit refresh will usually force your browser to use the mo...
by JohnB
Mon Mar 20, 2017 4:46 pm
Forum: Report a Bug
Topic: reinstating reoccurring orders
Replies: 6
Views: 4216

Re: reinstating reoccurring orders

Hello! We just finished adding a new feature into AllProWebTools that will allow you to reinstate old recurring orders! This can all be accomplished from the CRM record, so start by navigating to the CRM record of the buyer you would like to edit a recurring order for! Below I detail everything you ...
by JohnB
Fri Mar 17, 2017 2:03 pm
Forum: Report a Bug
Topic: state field empty web order shopping cart
Replies: 1
Views: 1890

Re: state field empty web order shopping cart

Thank you for reporting this! Before we can look into this, if you could provide us with a few answers, this will help us reproduce and identify the issue. On what page did they have this issue? An exact URL would be very helpful! Exactly how far into the ordering process were they when they encount...
by JohnB
Mon Mar 13, 2017 12:54 pm
Forum: Report a Bug
Topic: credit card missing from customer accounts
Replies: 2
Views: 2528

Re: credit card missing from customer accounts

Thanks for letting us know about this! The issue has been addressed and your customers should be able to see their credit card information again when they head to the "My Account" area after logging into your website. Just to let you and your customers know, there was not any security issue and ther...
by JohnB
Fri Mar 03, 2017 1:54 pm
Forum: Report a Bug
Topic: autoship orders missing from order history
Replies: 5
Views: 3393

Re: autoship orders missing from order history

We just made some updates so that you can edit the next shipping date, and the frequency, for any Recurring Orders. Simply head to Reports->Sales->Recurring Orders to view a full report of all the active Recurring Orders you have in your business. From here, the you can edit the next shipping date, ...
by JohnB
Wed Mar 01, 2017 5:50 pm
Forum: Report a Bug
Topic: autoship orders missing from order history
Replies: 5
Views: 3393

Re: autoship orders missing from order history

Hello! You can easily cancel a Recurring Order from the buyer's CRM record! If you go to the buyer's CRM record, and scroll down, along the right hand side you should find a box titled Recurring Order . Note that this box will only appear if the buyer currently has active recurring orders. From in h...
by JohnB
Tue Feb 28, 2017 11:19 am
Forum: Report a Bug
Topic: Crediting one item voids entire transaction
Replies: 4
Views: 3368

Re: Crediting one item voids entire transaction

This has been addressed in version 4.51 of AllProWebTools

You can read more here
by JohnB
Thu Feb 23, 2017 3:13 pm
Forum: Suggestions / Feature Requests
Topic: tag removal
Replies: 3
Views: 3446

Re: tag removal

You can edit your tags under Contacts->Manage Tags on the left menu. You can not directly delete a tag, but you can use the Merge Tags to acheive this. Merge Tags will transfer the contacts from one tag, to the other tag, then delete the original tag. It's necessary to Merge instead of Deleting tags...
by JohnB
Wed Feb 22, 2017 1:38 pm
Forum: Help / How to use AllProWebTools
Topic: How to add a Captcha to signup box
Replies: 12
Views: 7431

Re: How to add a Captcha to signup box

Yes, the Recaptcha needs to be turned on. The AllProWebTools Leadbox plugin for WordPress still relies on the Recaptcha settings in the AllProWebTools Administrator area. So this means that within AllProWebTools, under Settings->Administrator , you need correct values saved for the Recaptcha Site Ke...
by JohnB
Tue Feb 21, 2017 3:03 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 4.63 (3-07-2018)
Replies: 0
Views: 8427

AllProWebTools Version 4.63 (3-07-2018)

Base Package Ability to delete unused themes Ability to upload Membership Categories from CSV UI Improvements Fixed youtube video search in page editor System changelog added to record WebTool additions and removals Task Template UI Improvements *Tokens now available on website when a customer is l...
by JohnB
Tue Feb 21, 2017 3:03 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 4.62 (11-07-2017)
Replies: 0
Views: 8869

AllProWebTools Version 4.62 (11-07-2017)

Base Package Ability to position Social Sidebar Ability to reorder social media account icons Added tutorial tours Commerce WebTool Updated product category editor Gift orders can be created from the console CRM WebTool Comment box input for Sign-Up Boxes Ability to re-order how Custom Fields appea...
by JohnB
Fri Feb 03, 2017 3:54 pm
Forum: Report a Bug
Topic: Crediting one item voids entire transaction
Replies: 4
Views: 3368

Re: Crediting one item voids entire transaction

Hello, In regards to the Sales report, it does appear to be displaying correctly for me. If I head to Reports->Sales->Sales Stats and change the date selector in the top right to This Month it will show 3 of that item (product id 1004) being sold between 2/1/2017 - 2/28/2017, which appears to be cor...
by JohnB
Fri Feb 03, 2017 10:55 am
Forum: Report a Bug
Topic: Import contacts not working
Replies: 5
Views: 4127

Re: Import contacts not working

Yes! When you head to Settings->Import/Export then click on Import Contacts , that will take you to the contact uploader. On this screen, Step 1 is a dropdown menu where you can select a tag to mark all of the contacts you are importing. You can also reupload a list of only contact emails if you nee...
by JohnB
Tue Jan 31, 2017 5:58 pm
Forum: Report a Bug
Topic: credit card refund "array" error
Replies: 1
Views: 2094

Re: credit card refund "array" error

Hello!

We have addressed the error and were able to refund Order 25584 for you!

Please let me know if you have any more questions!
by JohnB
Wed Jan 25, 2017 11:39 am
Forum: Suggestions / Feature Requests
Topic: Multiple Tags
Replies: 1
Views: 1625

Re: Multiple Tags

Thanks for the suggestion! We will keep this in mind while planning the upcoming versions of AllProWebTools!
by JohnB
Wed Jan 25, 2017 11:38 am
Forum: Report a Bug
Topic: Importing contacts
Replies: 1
Views: 2035

Re: Importing contacts

Is there any chance you could start a screenshare support sometime today? That would probably be the fastest way to get this resolved.
by JohnB
Tue Jan 24, 2017 10:09 am
Forum: Report a Bug
Topic: Web order country field American Samoa?
Replies: 3
Views: 2520

Re: Web order country field American Samoa?

Perfect, thank you! Screenshots help immensely! Feel free to post it to the forum here when you get it!
by JohnB
Mon Jan 23, 2017 4:26 pm
Forum: Report a Bug
Topic: Web order country field American Samoa?
Replies: 3
Views: 2520

Re: Web order country field American Samoa?

When you place a new order from the website and have to create a new account, there is an area to fill in your address, including Country. The Country option has a default value of "US," which appears first on the list. Without knowing exactly what your customer is seeing with a screenshot, I would ...
by JohnB
Fri Jan 20, 2017 2:16 pm
Forum: Suggestions / Feature Requests
Topic: Suggestion for Import Contacts error handling - I'd love not to have to start from scratch
Replies: 3
Views: 3338

Re: Suggestion for Import Contacts error handling - I'd love not to have to start from scratch

This specific issue regarding the contact uploader has been addressed. Particularly in the case where you have duplicate columns that you try and upload, you should find that you do not have to reload your file, and it should be more clear which columns need to be changed. Please let me know if you ...
by JohnB
Fri Jan 20, 2017 1:14 pm
Forum: Suggestions / Feature Requests
Topic: Suggestion for Import Contacts error handling - I'd love not to have to start from scratch
Replies: 3
Views: 3338

Re: Suggestion for Import Contacts error handling - I'd love not to have to start from scratch

Thanks for pointing this out to us! We will be working to improve the contact uploader in the very near future, I'll keep you updated here on the forum!
by JohnB
Wed Jan 18, 2017 1:47 pm
Forum: Help / How to use AllProWebTools
Topic: Billing zip code for manually-entered credit card orders
Replies: 6
Views: 4775

Re: Billing zip code for manually-entered credit card orders

We've taken a look at this and believe the issue has been addressed. If you could verify that it is inserting the correct zip code, I would appreciate it!
by JohnB
Tue Jan 17, 2017 3:45 pm
Forum: Help / How to use AllProWebTools
Topic: Billing zip code for manually-entered credit card orders
Replies: 6
Views: 4775

Re: Billing zip code for manually-entered credit card orders

Do you have a specific example of a buyer where the wrong zip code is brought up?