How to edit an order?

[Ginanu1775]

How do you edit an order that I placed on AllProWebTools for a client?

Thanks!

[JanetY]

Once an order has been placed, the order can't be edited. What you can do is void the order by going to Store->View Orders and clicking on the order link that you want to work on. In the Order Detail page, click on the Order Options button in the upper left and choose Void Order. Now you can create a new order for them.

I hope that helps!

[Ginanu1775]

I was unable to void the order. it asked for the admin log in and passwd, I am the admin I thought but my log in ans password didn't work.

[JanetY]

To check whether you have admin status, go to Settings->Users and check your username icon. If it has a star overlayed on your username icon, then you have admin status.

In your case, I checked and you do not have admin status. A person with admin status can make you an admin by clicking on your username and going to the Permissions tab and changing the status from Not Admin to Admin.