webmail auto reply

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Lfrailey173
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webmail auto reply

Postby Lfrailey173 » Mon Dec 05, 2016 8:34 pm

Hi! How do I add an auto reply to my webmail email? I have looked everywhere in the settings tab and am obviously missing something as I can not figure out where to do this. thank you!
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Dave
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Re: webmail auto reply

Postby Dave » Mon Dec 05, 2016 9:32 pm

We use a third party webmail program called roundcube. Here are the instructions to setup an auto-reply in roundcube:

http://www.targetintegration.com/knowle ... -roundcube
Lfrailey173
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Re: webmail auto reply

Postby Lfrailey173 » Mon Dec 05, 2016 11:27 pm

awesome thank you!
Lfrailey173
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Re: webmail auto reply

Postby Lfrailey173 » Thu Dec 27, 2018 8:40 pm

Aloha!

Has the auto reply set up for webmail changed? I enable the out of the office and tested from two emails and no auto reply sent.....
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Re: webmail auto reply

Postby Dave » Fri Jan 04, 2019 10:02 am

I am not aware of any changes.
Lfrailey173
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Re: webmail auto reply

Postby Lfrailey173 » Wed Jan 09, 2019 9:39 am

Do you know who I can contact? I have my auto reply enabled and it’s not sending to any incoming emails.
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Dave
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Re: webmail auto reply

Postby Dave » Wed Jan 09, 2019 10:28 am

I have just created a test email address on your account and I setup an out of office message by following the instructions found here: https://www.targetintegration.com/how-t ... roundcube/ I then sent a test email to that address from a gmail account and within 10 seconds I received the auto-reply message.

I then sent a second email and I did NOT receive the out of office message. I believe that this is how the Roundcube mail client was designed so that an auto-reply is not sent for every email sent from the same person several times in the same day. The thought is that if they receive the one out-of-office notification that they are now aware that you are out of the office and there is no need to send them multiple copies of the same out-of-office reply.

You may try re-sending your test email on a different day, or from an entirely different email account and taking note of how Rouncube behaves under those circumstances.
Lfrailey173
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Joined: Thu Oct 23, 2014 4:16 pm
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Re: webmail auto reply

Postby Lfrailey173 » Tue Apr 16, 2019 8:16 pm

aloha!
Just followed the instructions in the link however the "reply with message" option is not an option on the drop down menu. Attached below is the screenshot of what i see....which option do i select?
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roundcube out of office.jpg
roundcube out of office.jpg (163.36 KiB) Viewed 591 times
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Dave
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Re: webmail auto reply

Postby Dave » Wed Apr 17, 2019 12:15 pm

You can select the option that says "out of office message"
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Re: webmail auto reply

Postby Lfrailey173 » Thu May 02, 2019 5:14 pm

aloha! yes that's the option I select but any test emails i send never get the auto reply
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Dave
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Re: webmail auto reply

Postby Dave » Fri May 03, 2019 9:11 am

In order to help you further with this, we will need to do a Support Screenshare. Here is a video that will show you how to start a Support Screenshare:


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