Update address on reoccurring order?

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Lfrailey173
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Update address on reoccurring order?

Post by Lfrailey173 »

Hi!

How do I update an address on an autoship order? We have a customer that has moved and I updated her new address in her main profile a few weeks ago however her autoship that generated today still has her old address on it and we almost shipped it out :/ The customer buyer #19338 and most recent order #28518 and autoship order #24335. Please let me know how to make sure future orders have her new address. thanks!
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JohnB
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Re: Update address on reoccurring order?

Post by JohnB »

Hello!

You will have to update the address on the recurring order, order #24335. If you go the buyer's CRM record, you should see a "Recurring Orders" panel, and you can use the link to Order #24335 in that panel to get to the order information.

Once at the order information, click on the Edit button next to the address in the "Buyer Information" panel.

Once the address is updated here, on the recurring order #24335, that will be the addressed used for future orders.

Please let me know if you have any other questions!
Lfrailey173
Posts: 505
Joined: Thu Oct 23, 2014 4:16 pm
Website: apwt.realnoni.com

Re: Update address on reoccurring order?

Post by Lfrailey173 »

ok great thank you!
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