Alright John... bear with me here please.
I am attaching a screenshot in which everything I'm mentioning will refer to the data in that image.
First - the bounces. In this particular email, there are 1573 bounces. So - what exactly does that mean? Does this mean that these are 1573 newly bounced emails, or does this mean that these emails were marked as 'invalid' in the past, and so they are 'bouncing'... but not sending out? Or... is it a combination of the two? Either way, it does not seem right that this email had 1573 newly bounced emails - but if they were marked as 'invalid' in the past, then I don't think that that data should be populating in this field, so there should be a different filed marked as 'invalid' emails for emails marked as invalid in the past so it doesn't muddle up that 'bounced' emails field - if it is working in that way, that is.
This is why I would really, really like to know the DATE in which an email address was marked as invalid. Also, all of the different places that you pointed out earlier (Filtering on the 'All Contacts'; the Email Reports section)... those display good information, but it all seems kinda disconnected to me. There needs to be more information to this - or the information should be better organized, or something. It's just that when there is 1500 bounced email addresses for one singular email - going about trying to figure out what email addresses are newly bounced and which ones were bounced in the past is extremely difficult/impossible.
Basically... we just need help to interpret exactly where the number in the 'bounced' emails section is coming from, and what exactly that is telling us about that email.
Second - I am once again referring to the 'carts' section of the image. In this image, there are 34 'carts'. However... we do not see any recent purchases made from those carts, AND we do not see any abandoned cart notifications from this as well. So essentially... to us, it seems like the 34 carts are like 'ghost carts'... they never existed to begin with. In the other thread
where you mentioned this, you said:
"This doesn't have to happen immediately after clicking the link, so if you clicked the link in the email, then created a shopping cart with items later that day, that would be included in that number."
But, once again... we are not seeing any info anywhere about any of those carts besides in this email.... so what is going on here?