Cancelled Memberships/subscriptions
Posted: Fri Oct 13, 2017 8:50 am
Hello,
A client of ours reached out to us this morning, asking what happens when a member of a monthly subscription cancels their subscription before their time is up (They pay on the 1st of every month... they cancel on the 12th... as an example)
If this person were to follow that example, and they cancel their membership on the 12th, how does this work? Do they still have login access until their month is up? If not, is there a way to manually do this?
I just want to understand how this process works, so I can know what to tell our client.
Thanks!
A client of ours reached out to us this morning, asking what happens when a member of a monthly subscription cancels their subscription before their time is up (They pay on the 1st of every month... they cancel on the 12th... as an example)
If this person were to follow that example, and they cancel their membership on the 12th, how does this work? Do they still have login access until their month is up? If not, is there a way to manually do this?
I just want to understand how this process works, so I can know what to tell our client.
Thanks!