Void PayPal order

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Lfrailey173
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Void PayPal order

Post by Lfrailey173 »

Hi! How do I void an order in the console that had it's payment processed via PayPal? When I try to void it an error message pops up saying "please void all payments before voiding order" and when I try to return the order in the console it has an error with the return since it was paid via Paypal. I already refunded the order in PayPal I just need to void it in our console as the customer cancelled it after placing and I need to get it out of the order queue without clicking the "marked shipped" as he will then get an email saying the order has been shipped......
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JohnB
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Re: Void PayPal order

Post by JohnB »

If you could provide us with the order number that needs corrected, we can make sure this order gets corrected.
Steve173
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Joined: Mon Jun 01, 2015 7:55 pm
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Re: Void PayPal order

Post by Steve173 »

Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
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JohnB
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Re: Void PayPal order

Post by JohnB »

Hello! We've updated the status of the payment on those two orders, 31580 and 31454, so that you can now void the orders.

Please let me know if there are still any issues!
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