Void PayPal order

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Lfrailey173
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Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Void PayPal order

Postby Lfrailey173 » Fri Nov 17, 2017 10:33 pm

Hi! How do I void an order in the console that had it's payment processed via PayPal? When I try to void it an error message pops up saying "please void all payments before voiding order" and when I try to return the order in the console it has an error with the return since it was paid via Paypal. I already refunded the order in PayPal I just need to void it in our console as the customer cancelled it after placing and I need to get it out of the order queue without clicking the "marked shipped" as he will then get an email saying the order has been shipped......
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JohnB
Support Team
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Joined: Wed Nov 04, 2015 3:57 pm
Website: www.allprowebtools.com

Re: Void PayPal order

Postby JohnB » Mon Nov 20, 2017 1:52 pm

If you could provide us with the order number that needs corrected, we can make sure this order gets corrected.
Steve173
Posts: 19
Joined: Mon Jun 01, 2015 7:55 pm
Website: www.realnoni.com

Re: Void PayPal order

Postby Steve173 » Mon Nov 20, 2017 3:24 pm

Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
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JohnB
Support Team
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Joined: Wed Nov 04, 2015 3:57 pm
Website: www.allprowebtools.com

Re: Void PayPal order

Postby JohnB » Tue Nov 21, 2017 10:16 am

Hello! We've updated the status of the payment on those two orders, 31580 and 31454, so that you can now void the orders.

Please let me know if there are still any issues!

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