Void PayPal order
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- Posts: 505
- meble kuchenne Mikołów Knurów Czechowice-Dziedzice
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Void PayPal order
Hi! How do I void an order in the console that had it's payment processed via PayPal? When I try to void it an error message pops up saying "please void all payments before voiding order" and when I try to return the order in the console it has an error with the return since it was paid via Paypal. I already refunded the order in PayPal I just need to void it in our console as the customer cancelled it after placing and I need to get it out of the order queue without clicking the "marked shipped" as he will then get an email saying the order has been shipped......
- JohnB
- Support Team
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- Website: www.allprowebtools.com
Re: Void PayPal order
If you could provide us with the order number that needs corrected, we can make sure this order gets corrected.
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- Website: www.realnoni.com
Re: Void PayPal order
Orders 31580 and 31454 need to be voided. I already refunded them in paypal. thanks!
- JohnB
- Support Team
- Posts: 1022
- Joined: Wed Nov 04, 2015 3:57 pm
- Website: www.allprowebtools.com
Re: Void PayPal order
Hello! We've updated the status of the payment on those two orders, 31580 and 31454, so that you can now void the orders.
Please let me know if there are still any issues!
Please let me know if there are still any issues!