"marked shipped" showing as "reshipped"

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Lfrailey173
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"marked shipped" showing as "reshipped"

Post by Lfrailey173 »

Hi! Not sure what we have done but all the orders we click the check mark next to on the "view orders" page are showing as "reshipped" with a note on the customers profile too? How do we stop this as these orders were not "reshipped" they were just "shipped" for the first time......
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Dave
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Re: "marked shipped" showing as "reshipped"

Post by Dave »

This sounds interesting, the best way to get help with this would be to initiate a screenshare with our Support Team so that they can see exactly what process you are following.

You can click the "Support" button in the top right corner of your console and then follow the instructions in this video:

https://www.youtube.com/watch?v=pm5vXC- ... be&t=2m27s
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