order shipped email confirmation

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Lfrailey173
Posts: 184
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

order shipped email confirmation

Postby Lfrailey173 » Wed Aug 08, 2018 12:10 pm

Aloha!
How am I able to tell if our email notifying a customer that their order has been shipped was actually emailed to the customer? When I look at the customer's profile I am only seeing the new order and then that an email was sent confirming that the order has been received....there is no second email update for order ##### notifying of shipping. I've had the customers check their spam and junk folders.
eg's
buyer 30864 order 38190
buyer 30863 order 38189
buyer 23301 order 38188
buyer 30843 order 38145
buyer 22484 order 38100
buyer 30762 order 38000

thanks!
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Dave
Support Team
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Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
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Re: order shipped email confirmation

Postby Dave » Fri Aug 10, 2018 10:19 am

I have researched each of the examples that you provided and here are the results:

buyer 30864 order 38190 - shipped email sent at: 2018-08-06 08:55:17 and customer did not open it
buyer 30863 order 38189 - shipped email sent at: 2018-08-06 08:41:01 and customer opened it at: 2018-08-09 16:53:43
buyer 23301 order 38188 - shipped email sent at: 2018-08-06 08:41:44 and customer opened it at: 2018-08-06 13:39:58
buyer 30843 order 38145 - shipped email sent at: 2018-08-02 12:07:23 and customer did not open it
buyer 22484 order 38100 - shipped email sent at: 2018-08-01 10:22:36 and customer opened it at: 2018-08-01 10:22:57
buyer 30762 order 38000 - shipped email sent at: 2018-07-27 10:19:44 and customer opened it at: 2018-07-28 06:10:53
Lfrailey173
Posts: 184
Joined: Thu Oct 23, 2014 4:16 pm
Website: www.realnoni.com

Re: order shipped email confirmation

Postby Lfrailey173 » Fri Aug 10, 2018 12:57 pm

ok great! Is there a way to get the confirmation shipping email to show up in a customers profile feed so we can see if it''s been sent and if they opened like our other emails?
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Dave
Support Team
Posts: 559
Joined: Wed May 11, 2011 10:30 am
Website: www.allprowebtools.com
Contact:

Re: order shipped email confirmation

Postby Dave » Fri Aug 10, 2018 12:59 pm

You can be assured that the system automatically sends out the shipping emails every time. I do understand that it would be handy to see when they open it, so we will try to work that in to a future release.

Thanks for the suggestion!

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