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Email subject line

Posted: Wed Jun 26, 2019 7:29 pm
by Lfrailey173
Aloha!

When we schedule emails to send and a customer has two email addresses on their profile the secondary address that is not tied to their profile login is not receiving the complete subject line.....their first name is supposed to be inserted as the lead on the subject line but the subject line is just sending as ", subject" instead of "first name, subject" Below is a screenshot to help explain this....how to we correct this?
Emails Name missing.jpg
Emails Name missing.jpg (86.84 KiB) Viewed 187 times

Re: Email subject line

Posted: Thu Jun 27, 2019 10:49 am
by Dave
This happens when you use a tag like: {FULLNAME}, {FIRST}, or {LAST} to allow users name to be printed. If there is no name on file, there is nothing to be printed.

What you can do in this case, is provide an alternative word like "Attention" or "Dear Customer". This will only be displayed when the persons name is not on file. You can set this alternate word when you are editing your email by clicking on "Advanced Settings" then fill in the field that says "Alternate Name"

Screenshot from 2019-06-27 12-48-45.png
Screenshot from 2019-06-27 12-48-45.png (12.58 KiB) Viewed 181 times

Re: Email subject line

Posted: Mon Jul 01, 2019 7:39 pm
by Lfrailey173
Sorry I was not more clear....I will double check with the customer to get more information.....from my understanding we do have their first and last name on the customer profile. Our emails get tagged with {FIRST} but if a customer has multiple email addresses on their profile the first name is only being inserted into the subject line for their primary email address and not for any additional addresses....I will try to get more screenshots