View Date that someone joined a campaign

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Agalassi1792
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View Date that someone joined a campaign

Postby Agalassi1792 » Thu Aug 22, 2019 10:53 am

Hello,

Is there a way to view the exact date that a person joined a marketing campaign? So we have a client that is running ads to a sign up box that's attached to a campaign, and they want to know specifically how many people have engaged with the campaign since the beginning of this month. When I view the details of the campaign, all I see is the date in which the next email will send out.

Is there a place I can go to see the date that they signed up instead?

Let me know, thanks!
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Dave
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Re: View Date that someone joined a campaign

Postby Dave » Thu Aug 22, 2019 11:33 am

We will look into the possibility of building a report that will show you this information. It will take a week or so to get back to you on this...
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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Thu Aug 22, 2019 11:51 am

Okay great, thank you! I appreciate it!



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NoahBaldwin
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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Fri Aug 23, 2019 3:48 pm

Hi Alex!

You can access a report page for this by adding the following path to your URL from your AllProWebTools account: console5.1/report-marketing-campaigns.php. Example: 1234.allprowebtools.com/console5.1/report-marketing-campaigns.php. This will be accessible from the menubar in version 5.2.
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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 8:23 am

Hi,

I am not able to access this. Do I need to be on version 5.1 to view this? When I try to do this I am kicked out of the site I was in and I need to log in all over again.



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Kathlein
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Re: View Date that someone joined a campaign

Postby Kathlein » Mon Aug 26, 2019 8:38 am

Yes, you will need to be upgraded to 5.1.

Please provide the Support Code for the account you are working on.
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 9:06 am

Hello,

The support code for the particular client that I want to do this for is: Support Code: 2842-0

However I was testing this in our own account and I guess are are also not on 5.1: Support Code: 1792-3

Thank you



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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Mon Aug 26, 2019 9:25 am

Both of these accounts have been upgraded. Please try to access this page again.
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 9:45 am

Okay Thank you I can see this now in my account.

Also - I gave you the wrong client - sorry - I need it for this client (I got mixed up sorry): Support Code: 3405-0

Thank you for putting this together for us. However, I see that right now it makes us enter the name of the campaign manually. Can this be changed to be a dropdown so that we can easily pick and choose the campaign we want without needing to go off and search for the name of the campaign that we want to look up, in the cases that we don't remember the exact name of the campaign? Or have it like a list format (for example - when you go to view the campaign list itself) so we can click on the campaign that way?

Also - when i look this up, I see a large blank box at the top of the screen: "You searched for the marketing campaign: XXXXX"
(see screenshot) - This just doesn't seem quite right to me.

Just a suggestion. But once again, Thanks for putting this together!
Attachments
screencapture-c2842-allprowebtools-s2-console5-1-report-marketing-campaigns-php-2019-08-26-09_42_04.jpg
screencapture-c2842-allprowebtools-s2-console5-1-report-marketing-campaigns-php-2019-08-26-09_42_04.jpg (200.44 KiB) Viewed 525 times



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NoahBaldwin
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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Mon Aug 26, 2019 10:28 am

This account has also been upgraded. Please continue to use this page and record your findings. We would like to hear more suggestions after you've had a chance to use it for a few days. We will keep these requests in mind throughout the development of version 5.2.
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 11:45 am

Hi Noah,

Okay great, thank you! And yes, I will continue to use this thread to report on anything else I notice with this.

Thanks again! I appreciate the help with all of this!!



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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 12:54 pm

Hello again

So I just noticed that the report for the marketing campaign that the client requested does not show all of the data.

For the campaign in question, I can see that there have been 38 people registered for the campaign (in the list of campaigns it shows 38 active). Yet the list itself for the report shows only 10 people in that report - not the full 38 that have registered for the campaign.

There is also no way to change the date range, as I suspect that the reason this is happening is that this report is only showing data for this current month. Yet we want to see data for everyone that has signed up since the start of the campaign.

Let me know about this, thank you!



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NoahBaldwin
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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Mon Aug 26, 2019 1:48 pm

Please refer to the instructions in the blue box at the top of the webpage.
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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 2:00 pm

Okay sorry I didn't notice that.

Can this be made more user-friendly though? It would make more sense (to me) to have a date picker in a more prominent place, specific to this page, rather than using that date picker.

If not, that's fine, but just wondering.



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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Aug 26, 2019 2:07 pm

Also, please see the screenshot.

when I tried to use that date picker this is what happened. As you can see the screen itself got way to wide horizontally as well so data in the screenshot is all cut off any wonky too.

ALSO - no new data is showing. the date picker didn't show any new data for the last column that actually shows data
Attachments
screencapture-c3405-allprowebtools-s3-console5-1-report-marketing-campaigns-php-2019-08-26-14_04_01.png
screencapture-c3405-allprowebtools-s3-console5-1-report-marketing-campaigns-php-2019-08-26-14_04_01.png (322.21 KiB) Viewed 510 times



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NoahBaldwin
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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Wed Aug 28, 2019 10:19 am

Thank you for bringing this to our attention. This has been addressed.
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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Wed Aug 28, 2019 11:28 am

Hello,

For some reason I am not able to get any data to show now for any of the campaigns for any date range.
Attachments
screencapture-c3405-allprowebtools-s3-console5-1-report-marketing-campaigns-php-2019-08-28-f.jpg
screencapture-c3405-allprowebtools-s3-console5-1-report-marketing-campaigns-php-2019-08-28-f.jpg (89.71 KiB) Viewed 500 times



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NoahBaldwin
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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Wed Aug 28, 2019 1:01 pm

It would be best if you would start a Support Screenshare with our level 2 support to assist you with this further. Here's a video that will show you how to start a support screen share:

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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Wed Aug 28, 2019 1:04 pm

Hello,

Sure, that's fine... but this issue is not a real problem for me at the moment... I just wanted to let you know that it appears to me as if it is still not working correctly.



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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Mon Sep 30, 2019 2:53 pm

Hello,

Will this feature be available to use publicly soon?



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NoahBaldwin
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Re: View Date that someone joined a campaign

Postby NoahBaldwin » Thu Oct 03, 2019 1:50 pm

Hi Alex,

We've made an update to the report page. Please search for the marketing campaign again, ensure your date range is correct and you should see results. This feature will be publicly available from the menubar in version 5.2. You can read more about version 5.2 here: viewtopic.php?f=5&t=4116
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Agalassi1792
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Re: View Date that someone joined a campaign

Postby Agalassi1792 » Thu Oct 03, 2019 1:57 pm

Okay great, sounds good!

Thank you!



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Dave
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Re: View Date that someone joined a campaign

Postby Dave » Thu Oct 03, 2019 3:30 pm

This feature can be found on the main menu at: Reports -> Contacts -> Campaign Members in version 5.2

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